Huawei Enterprise20400 Stevens Creek Blvd, #200, Cupertino, CA 95014Tel: 877 9 HUAWEI (877.948.2934)Email: tac.usa@huawei.com; ServiceSolutionTeam@huawei.com

enterprise.huawei.com/us

General DisclaimerThe information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

Copyright © Huawei Enterprise, USA 2013. All rights reserved.No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise, USA.

Trademark Notice , HUAWEI and are trademarks or registered trademarks of Huawei Enterprise, USA.Other trademarks, product, service and company names mentioned are the property of their respective owners.

Did you know?Huawei Enterprise Services has...• Local Presence in 13 regions and over 130 countries

• 11 Global TAC centers to provide 24x7 support

• Spare parts coverage across US with up to 4 hour advance replacement

EnterpriseIT Professionals

Huawei and its partners offer a comprehensive services and support portfolio that extends across the entire services lifecycle to meet the most stringent customer requirements. With many years of experience as a leading global technology provider, Huawei has built a solid track record in earning trust of its customers by delivering:

• Accelerated Deployment

• Flexible Support

• Leading Skills & Capabilities

experience increasing complexity and face ongoing new business requirements from their user communities. Those challenges have increased the need for more support effectiveness in managing the

IT infrastructure while lowering Total Cost of Ownership (TCO).

Explore the rest of this Services Overview Brochure

Want to learn more?

HuaweienterpriseservicesprofessionaltecHnical supportlearning

Huawei and its Professional Services partners, accelerate your business results using our networking expertise and proven best practices.

With the constant development of Information and Communications Technology (ICT), the industry is experiencing a trend towards increased convergence of different technology domains

PROFESSIONAL SERVICES TECHNICAL SUPPORT SERVICES LEARNING SERVICES

With years of experience in ICT talent development Huawei has launched a comprehensive program of challenging certifications covering a broad range of specialties. For more information on Huawei’s learning programs, contact us Training.USA@huawei.com

HCDA

HCNASecurity

HCNAVC

HCNAServer

HCNAStorage

HCNADesign

Customers today are looking for business agility and flexibility in bringing new products and technologies into the IT environment seamlessly

This brings enormous opportunities to the ICT industry, but with them comes the monumental challenge of developing a workforce that keeps pace with technological development. Huawei Learning Services offer the depth and breadth of training that only a global company with a product line as broad as Huawei’s can offer. With everything from basic technology training to advanced troubleshooting on particular products and technologies, Huawei and its training partners are your primary destination for skill set development on Huawei products and technologies.

Huawei Hi-Care Support Services help you quickly resolve technical issues using experienced and knowledgeable Huawei Customer Support Engineers

R/S Security VC Server Storage ICT Convergence

Ass

oci

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HCDPEnterprise

HCNPSecurity

HCNPVC

HCNPStorage

HCNPDesign

HCIEEnterprise

HCIESecurity

HCIEVC

HCIEStorage

HCIEDesign

Pro

fess

ional

Exp

ert

Companies rely on their IT infrastructure to keep business functions available at all times. The cost of downtime adversely affects business operations and degrades productivity. Hi-Care reduces risks and increases availability by providing easy access to the Huawei Technical Assistance Center (TAC), Support-E website, new software maintenance releases, online tools for opening and tracking service requests and a range of hardware replacement options.

Huawei‘s sophisticated service network provides over 240 forward stocking locations nationwide, ensuring expedited delivery of replacement parts. Huawei’s logistic infrastructure capability offers advance hardware replacement timeframes ranging from Next Business Day (NBD) to as little as 4 hour replacement. Hi-Care services can provide onsite field engineers for customers who do not have local IT staff available to replace the defective equipment.

Hi-Care offers customers a wide range of support features above and beyond warranty:

• TAC access

• Online support

• Range of hardware replacement options

• Knowledge Base

• Software updates and fixes

• Technical materials

Advance Hardware Replacement Onsite Hardware Replacement

Standard Enhanced Premier Standard Enhanced Premier

HUAWEI HI-CARE SUPPORT SERVICES

Optional Services • Onsite Troubleshooting• Focal Support Service• Equipment Health Check

8x5 NBDAdv. Hardware Replacement

8x5 - 4 Hr.Adv. Hardware Replacement

24x7 - 4 Hr.Adv. Hardware Replacement

8x5 NBDOnsite Hardware

Replacement

8x5 - 4 Hr.Onsite Hardware

Replacement

24x7 - 4 Hr.Onsite Hardware

Replacement

BETTER THAN A WARRANTY

Performance Optimization

From a limited deployment of Huawei products to rolling out a major Huawei solution, we ensure reliable, cost effective installation and integration of Huawei equipment and technologies tailored to your specific environment and needs. Migration Deployment

Architecture Design

Assessment

Planning

Our network planning, architecture design and implementation services help you:

• Integrate new technologies into your core infrastructure• Optimize network performance• Enhance availability and security

Huawei Certified Datacom Professional

Huawei Certified Network Professional

Huawei Certified Network Associate

Huawei Certified Internet Expert

24x7 TAC AccessSoftware Updates

Online Support

24x7 TAC AccessSoftware Updates

Online Support

ICT PROFESSIONAL CERTIFICATION

Guarantees enhanced basic networking job skills and knowledge. Serves as a basis for all other certification paths.

Provides certification in a specialization, such as Routing & Switching, and demonstrate a senior engineer’s advanced knowledge of a technology.

Recognizes top engineers in the industry with complex specialized knowledge.

Huawei Certified Datacom Associate

PLAN

OPTIMIZE

IMPLEMENT

OPERATE