HUD-VASH Housing Placement Boot Camp2011

Boot Camp Quick Facts

Over 70 participants attended the first day and a half Boot Camp session in June, 2011.

Representatives from the following agencies: Housing Authorities; HACOLA, HACLA, Long

Beach Veteran Affairs Administration; Long Beach and

Greater L.A. Community Based Organizations; L.A. Family

Housing, St. Joseph’s Center, Ascencia, San Fernando Valley CMHC, Housing Works, Kingdom Causes, Whittier 1st Day Committee, PATH, Gettlove, and the San Gabriel Valley Consortium.

Boot Camp Faculty

A Handful of Possible Change ConceptsChange Concept Example

Do things in parallel instead of sequentially

Start processing paperwork for veteran at the same time units are being identified

“Smooth” flow vs. batching

Process paperwork at the start of every day instead of all the paperwork on Tuesday

Rearrange the order Start with the process that takes the most time and then move to the shorter process (e.g., housing and then veterans)

Minimize movement and transportation

Email or fax instead of delivering by hand (or email or fax to start the process)

Reduce duplication Combine forms instead of using multiple forms

Combine steps Have the veteran complete multiple forms during one visit instead of coming in for a second visit

Combine steps Have the veteran complete multiple forms during one visit instead of coming in for a second visit

Boot Camp Learning On June 15, 2011, it took a Veteran an average of

47 steps in 168 days until he or she was housed. On June 16, 2011, participants reduced the process

to 23 steps in 38 days; a reduction of 80%.

Before – 168 Days and 47 steps After- 38 Days and 23 Steps

90 Day Up-DateThe teams were reconvened in September,

2011 and achieved the following reduction:

168 Days 100 Days

47 Steps 18 Steps

June, 2011 September, 2011

Big Wins

Alignment between 2 large housing authorities in creating a uniform system.

Frequent communication between VA and PHA’s.

Dedicated VA staff assigned to the various referring communities and a clear process to engage the CBO’s.

Thank you… Gettlove Housing Works St. Joseph’s Center Union Rescue Mission San Gabriel Valley

Consortium Kingdom Causes Bellflower Whittier’s First Day Coalition PATH Ascencia (PATH Achieve

Glendale) LA Family Housing San Fernando Valley CMHC

Housing Authority- County of L.A.

Housing Authority – City of L.A.

Santa Monica Housing Authority

Long Beach Housing Authority

V.A.- Greater Los Angeles V.A.-Long Beach