Embed Size (px)
DESCRIPTION
Human-Computer Interaction: An Opportunity for Information Systems Researchers. Jenny Preece Information Systems University of Maryland Baltimore County [email protected] www.ifsm.umbc.edu/~preece www.ifsm.umbc.edu/onlinecommunities www.id-book.com. Online communities. - PowerPoint PPT Presentation
Citation preview
Human-Computer Interaction:
An Opportunity for Information Systems
Researchers
Jenny PreeceInformation Systems
University of Maryland Baltimore County
[email protected]/~preece
www.ifsm.umbc.edu/onlinecommunities www.id-book.com
Online communities
A virtual space where people discuss and exchange information and support
Patients, professionals, students, citizens
Small or large, local, national, or international, virtual or physi-virtual
Sociability Usability
Purpose People Policies
Dialog & social interaction support
Information design
Navigation Access
What makes an online community successful?
Guidelines, heuristics and metrics for success
Participation - posting & lurking Group dynamics Trust in interpersonal
communication
Empathic communities
www.ifsm.umbc.edu/onlinecommunities www.id-book.com
SIGCHI 1992 Model of HCIhttp://www.acm.org/sigchi/cdg/
Organizational goal
Eason’s 1991 Socio-technical systems: Levels of analysis
OrganizationalgoalSocial
system
Technicalsystem
Work
People
Technology
LEVEL 3 Society
LEVEL 2Organization
LEVEL 1Individual
ICIS Conference call Meeting the Challenges of a Global
Networked Economy Business Models, Markets, and Economy Innovation, Strategy, and Change Organization, Culture, Decision-Making &
Knowledge Time, Space, and Mobility Architecture, Systems, & Infrastructure Society, Policy, & Regulation Meta Frameworks and Theory
ICIS Conference call Meeting the Challenges of a Global
Networked Economy Business Models, Markets, and Economy Innovation, Strategy, and Change Organization, Culture, Decision-Making &
Knowledge Time, Space, and Mobility Architecture, Systems, & Infrastructure Society, Policy, & Regulation Meta Frameworks and Theory
Organizational goal
A change in emphasis(based on Eason’s 1991)
OrganizationalgoalSocial
system
Technicalsystem
Work
People
Technology
LEVEL 3Society
LEVEL 2Organization
LEVEL 1Individual
Global
Change in emphasis
from users interacting with technologyto users interacting with systems supported by technology
Human-systems interaction
Emphasis on organization, society, globalAlso in SIGCHI and Computer Supported Co-operative Work (CSCW)
Human-systems interaction
Individualusability
Organizationalusability
Societalusability
Mobile devicesDisplay designInput strategiesInfo. Viz.
Collaborating & sharingInformation flow Work flowCost-benefitsQuality measures
Global networksCulture & societyMobility of people, business, $$$Trust, security, privacySocial capital
Expanding application areas
E-areas: e-commerce, e-education & training, e-government, e-health
Internet law, knowledge management, inter-cultural communication, communities of practice, online communities, creativity support
Local & global markets, advertising, management (B->C, B->B), business process, government services, homeland security, international development
Theories needed Individual: model human processor, (1980),
Fitts’ Law, direct-manipulation (Shneiderman, 1982), Norman’s 7 stages (1986)
Organizational: group support, computer mediated communication – common-ground, distributed cognition, activity theory
Societal: trust, reciprocity, social capital, inter-cultural communication, digital divide
MIS emphasizes theory (Zhang et al, 2002)
Methods needed Individual: usability testing to compare
designs, modeling, heuristic evaluation Organizational: comparative studies,
questionnaires, observation, ethnography, contextual inquiry
Societal: network analysis, group process analysis, survey analysis, diaries & logging, virtual ethnography
Human-Systems Interaction: An Opportunity for
Information Systems Researchers
Jenny PreeceInformation Systems
University of Maryland Baltimore County
[email protected]/~preece
www.ifsm.umbc.edu/onlinecommunities www.id-book.com
Questions & comments
Recent publications Preece, J. (Ed.) (2002) Supporting Community and Building Social Capital.
Special edition of Communications of the ACM, 45, 4. 37- 73. Preece, J. and Ghozati, K. (2001) Observations and Explorations of
Empathy Online. In. R. R. Rice and J. E. Katz, The Internet and Health Communication: Experience and Expectations. Sage Publications Inc.: Thousand Oaks. 237-260.
Andrews, D., Preece, J., and Turoff, M. (2002) A conceptual framework for demographic groups resistant to online community. I. J. Elect Commerce, 6, 3, 9-24.
Preece, J. (2001) Sociability and usability: Twenty years of chatting online. Behavior and Information Technology Journal, 20, 5, 347-356.
Nonnecke, B. & Preece, J. (2000) Counting the silent. ACM CHI’2000, Hague, 73-80.
Brown, J. R., van Dam, A., Earnshaw, R., Encarnacao, J., Geudj, R., Preece, J., Shneiderman, B., Vince, J. (1999) Human-centered computing, online communities, and virtual environments. IEEE Computer Graphics and Applications. 19, 6, 70-74.
Preece, J. (1998). Empathic communities: Reaching out across the Web. ACM Interactions 5 (2), 32-43.
Preece, J. (1999). Empathic communities: Balancing emotional and factual communication. Interacting with Computers, 12, 63-77.
