HUMAN PROCESS AUGMENTATION ADVANCED METHODOLOGIES FOR ORGANIZATIONAL PERFORMANCE © 2014, Patrick S. Guarnieri, All rights reserved

HUMAN PROCESS AUGMENTATION

ADVANCED METHODOLOGIES FOR ORGANIZATIONAL PERFORMANCE

© 2014, Patrick S. Guarnieri, All rights reserved

HUMAN PROCESS AUGMENTATION- HPA -

NEW, BETTER, AND MORE ADVANCED THAN ANY EXISTING SYSTEM

• The first application of human input within organizational activity as a system or process.

• Increased output and morale while decreasing process time.

• Serves as a force multiplier.

• Increases human capacity which contributes more significantly to output than technical skill.

• The National Association of HPA Professionals



HUMAN PROCESS AUGMENTATION – HPAADAPTED TO CLIENT-SPECIFIC NEEDS

SPEECH CONDITIONING• Eliminate or significantly

reduce fear of public speaking

• Enhance overall communication skills

• Limbic Suppression

PERSONALITY ASSESSMENT• Determine individual

personality type• Develop ability to identify

personality types of others.• Acquire ability to adjust

personality type to coordinate with others

• Understand proper placement of individuals in teams and organizations

• Generation II

LEADERSHIP TRAINING• Instill leadership skills to

increase efficiency, output and morale

• Promote leadership principles based upon respect and character

• Raise under-performers• Address personality

deficiencies• Structure system for

accountability & metrics

ORGANIZATION-SPECIFIC TRAININGTrain and apply best practices learned while engaged in actual or simulated organizational operations

SPEECH PERSONALITY LEADERSHIP VOCATIONAL APPLICATION

INTEGARTIONOF DISC INTO PRESENTATION

S

INTEGARTE PERSONALITY

STYLE INTOLEADERSHIPAPPROACH

PRACTICE & ADJUSTSPEECH,

PERSONALITY,LEADERSHIP

EACH ELEMENT BECOMES A COMPONENT IN AN INTEGRATED PROCESS

© 2014, Patrick Guarnieri, All Rights Reserved


HUMAN PROCESS AUGMENTATION - HPA










• Generation II









GLOSSOPHOBIA AND SOCIAL ANXIETY DISSORDER

• NIMH - glossophobia = 74% of adult population• NIMH - SAD = 13% of population (and growing)• Conscious v. subconscious mind

Implications for IT and Cyber Security Community Limited human interface by ITIndividuals become less and less aligned with other co-worker’s interests and organizational philosophy/directionWork-place becomes environment that reinforces asocial or antisocial behavior.Can result in arbitrary and independent acts destructive to organization, nation and others. Diminished vocational capacity increasing risk to systems, networks and general quality standards.

SPEECH CONDITIONING – LIMBIC SUPPRESSION

Developed during an Office of the Director of National Intelligence funded program.Administered by the Defense Intelligence Agency at the University of South Florida.

LIMBIC SUPPRESSION• Reduce or eliminate glossophobia & other anxiety disorders• Suppression or interference of signals between amygdala, thalamus, hypothalamus, and hippocampus• Non-intrusive methodology – hours v. months & years• Leadership implications• Potential combat implications• Taught by its originator - Patrick Guarnieri (Speech Conditioning also includes training in presentations and briefing)


STATISTICS- SPEECH CONDITIONINGAugust 2013

• Subjective Stats: (observations by Walter Andrusyszyn and Patrick Guarnieri)

• - Basis of Evaluation – manner of presentation, organization, content, structure, grammar, poise

• - Before fear/anxiety deconditioning: two workshops with 60 Students - 1 near perfect presentation = 1.6%

• - After fear/anxiety deconditioning: 1 class with 27 Students - 6 near perfect presentations = 22.2%

• Objective Stats• - Basis of Evaluation – Anonymous written

responses by class of 27 students requiring before and after estimate of fear and anxiety level using a scale of 0 – 10.

• - Least improved - one student @ 10% reduction in fear/anxiety

• - Most improved - two students @ 100% reduction in fear/anxiety

• - Reduction in fear/anxiety after Phase 3 (only 10 from this group completed Phase 4 due to time constraints) = 49.73% (standard deviation = 21.3)



February 2014Hope Christian School, Tampa, FL

11 students – two hours 62% reduction in fear and anxiety – public speaking Huffington Post - independent observations Students rechecked one week later









personality types of others.

• Acquire ability to adjust personality type to coordinate with others


• Generation II








PERSONALITY ASSESSMENT

• HPA personality assessment uses the most advanced tools available • Taught by Dr. Robert A. Rohm - 25 years experience – 20 books • Bridges communication and personality• Only source for Generation II Meyers-Briggs/DISC

GENERATION II PERSONALITY TRAININGFirst revision to Myers-Briggs/DISC in over 50 years

• Hidden personality• Deceptive personality• Personality Disorder• Body language

Merrill LynchExxonCentury 21Raymond JamesMotorolaFrigidaireDiamondbacks













• Generation II








HPA LEADERSHIPCharacter-based training that also addresses:

• Under-performers• Laziness• Personality disorders• Disruptive co-workers

Encourages cooperation, production, moraleCreates environments to encourage innovation & collaborationStructured methods to provide metrics and accountabilityManagement systems to assure compliance with standards of output













• Generation II







ORGANIZATION-SPECIFIC TRAINING

Train and apply best practices learned while engaged in actual or simulated organizational operations

ORGANIZATION-SPECIFIC TRAININGVOCATIONAL APPLICATION

Oversight within on-the-job or simulated work environment to instill HPA skills and practices learned.


HPA BRINGS THE AVERAGE INDIVIDUAL UP TO STANDARDS OF EXCELLENCEAND

THE BELOW AVERAGE INDIVIDUAL UP TO ACCEPTABLE STANDARDS

02468

101214161820

PRODUCTIVITY/EFFICIENCY

ACCEPTABLE STANDARD

HPA

- - - - - - - - - - - - - - - - -

HPAHPA


APPLICATIONS FOR CYBER-SECURITY

INTERNAL RISK = deficient, negligent or intentional impact on systems and networks by your own personnel. EXTERNAL RISK = deficiency in personnel to address incoming threats and competently monitor systems due

to technical inadequacy or poor team dynamics. HPA reduces internal and external risk by addressing psychological deficiencies and raising levels of overall

performance and collaboration in overseeing and maintaining healthy networks and systems.

NORMALSOCIALLY

ECCENTRICASOCIAL

ANTI-SOCIALSOCIOPATH

S O C I A L A D J U S T M E N T

SYSTEM RISK

LOW

HIGH

INTERNAL RISK LEVEL

• EDWARD SNOWDEN and BRADLEY MANNING lost sight of the mission and engaged in acts that were highly damaging to American interests.

• TED KACZYNSKI, the psychopathic Unabomber, a highly educated Ph.D., raved about the perils of technology and engaged in murder to implement his manifesto.

• • NIDAL HASSAN, an Army psychiatrist, was never vetted by the military, which resulted in the fatal shooting of 13

people at Ft. Hood.

• HPA addresses the full range of personalities, and considers both potential employees and members of current staff in order to provide numerous advantages to organizational leadership.

ORGANIC INTERNAL RISKS TO CYBER-SECURITY

Social Isolation – Failure To Collaborate – Poor Goal Orientation – Aberrant Behavior



HUMAN PROCESS AUGMENTATION – HPAADAPTED TO CYBER

VOCATIONAL

TRAINING

PERSONALITY LEADERSHIP

SPEECH

PSYCHOLOGICAL

APPLICATIONS

ADDITIONAL PSYCH APPS

ENTIRE PSYCHOLOGICAL COMPONENT


HUMAN PROCESS AUGMENTATION – HPAADAPTED TO MISSION PLANNING

VOCATIONAL

TRAINING

PERSONALITY LEADERSHIP

SPEECH

BUSINESS

APPLICATIONS

ADDITIONAL BUSINESS APPS

ENTIRE BUSINESS COMPONENT

Documents

HUMAN PROCESS AUGMENTATION ADVANCED METHODOLOGIES FOR ORGANIZATIONAL PERFORMANCE © 2014, Patrick S. Guarnieri, All rights reserved