Human Resouewrce Management of Telenor

5/20/2018 Human Resouewrce Management of Telenor

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Human Resource Management

Term Project

TELENOR

Group Members:

Zoha Niazi

Neha Javaid

Waleed Haroon

Zeshan Farooq

Submitted to:

F.A. Fareedy

Lahore School of Economics

9th

September 2014


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HISTORY

Telenor Group is the sole owner of Telenor, which is an international service provider that

facilitates its customers with high quality voice, data, content and communication services in 13

markets across Europe and Asia. Telenor Group is among the largest mobile operators in the

world with 172 million mobile subscriptions and a workforce of approximately 33,000.

Telenor Pakistans total investment contributes to US$2.3 billion in the local economy. The

company obtained the GSM license in 2004 and started its operation on March 15, 2005. Telenor

Pakistan has able to maintain the customer base of 35 million and has a market share of

approximately 25%, which makes it the second largest mobile operator firm in Pakistan.

Telenor Pakistan has positively influence the Pakistan's economy. It has created many job

opportunities 2,800 direct and 25,000 plus indirect jobs and has a network of over 200,000

retailers, franchises and sales & service centers, thus capable of providing livelihood to

thousands of people. Telenor Pakistan contributed over Rs. 147 billion in various forms of direct

and indirect taxes to the economy of Pakistan since the beginning of its operations in 2005.

Vision

We provide the power of digital communication, enabling everyone to improve their lives, build

societies and secure a better future for all. Our vision to empower societies is a clear call to

action. We bring vital infrastructure, new services and products that stimulate progress, change

and improvement.

Mission

Were here to help our customers

We exist to help our customers get the full benefit of being connected. Our success is measured

by how passionately they promote us.

Our values serve as a guide for our everyday work. They describe how we should serve our

customers and work together as colleagues.


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Values

Be respectful: We acknowledge and respect local cultures and want to be a part of local

communities wherever we operate.

Keep promises: Were about delivery, not overpromising. Were about actions, not words.

Make it easy: We dont complicate things. Everything we produce should be easy to understand

and use.

Be inspiring: We find new ways to improve and create value.

PRODUCT /SERVICES Offered

Offering mobile financial services

Telenor Pakistan acquired a share of 51% of Tameer Microfinance Bank in November 2008 and

in 2009 it launched 'Easypaisa' to become Pakistan's Pakistan's first telecom operator to partner

with a bank to offer mobile financial services across Pakistan.

Internet service provider

Telenor Pakistan provides wide EDGE connectivity across the country. It has one of the largest

data networks (GPRS) in Pakistan providing Internet services to customers.In April

2014,Telenor Pakistan secured the 3G License and will shortly be launching 3G services in

Pakistan.

EasyPaisa

Easypaisa is Pakistans first and largest mobile money service offered by Telenor and is the third

largest in the world, catering to 6 million customers every month. It currently has over 40,000

agents in 750 cities and towns across Pakistan.

Other Business

Telenor provides its customers a complete professional business plan and insights about the

small, medium and large businesses for the customers. There is an acquisition of Blackberry by


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Telenor and give away black berry products which includes blackberry handsets etc.Human

Resource Management of Telenor

Human Resource Management of Telenor

One of the main roles of human resource management is to maintain the organizational structure

of the company and make other follow the rules and policies. Any decision taken in Telenor

within any department has to be first approved by the HR department. For any human resource

department, it is essential for then to communicate efficiently and design policies for the

company to provide a comfortable environment and keep their employees satisfied.

Telenor has divided its HR department into three main areas:

Administration

Business Partner Model

Excellence

The HR area of Administration basically does the hiring and firing process. It manages the

employee data and looks over all operational decisions that are required for the organizations

productivity.

The Business Partner model plays the role communicating information about the companyspolicies and the performance of their employees. They make awareness of policies and check all

the decisions that are being made in the company. The major roles of business partner is

counselling and deploying the policies as consultants. Any manager who faces a problem,

business partners guides him. Moreover, managers are evaluated on the basis of their

performance and if training is required, administration is consulted for this.

The Excellence area is responsible for making the annual wage plan for employees. It includes

all the benefits and incentives that are to be given to each and every employee. They are also in

authority for making policies, tools, designing and processes. Furthermore, any problem

occurring in the organization is to be solved by them.

Documents

Human Resouewrce Management of Telenor