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Bill Smith1498 Washington St.San Francisco, CA 94109415-931-9088
(H)415-271-6445 (C)Email:
ObjectiveTo obtain a position in Human Resources which
capitalizes on my life and educational experiences and allows
growth in the field of Human Resources.
Experience
Graduate Teaching Assistant, Psychology Department, University
of Central Florida; Orlando, Florida, 2006 * present* Monitor
discussion boards, answer questions, design quizzes, accept and
grade research papers from students, accept and grade assignments
for the followingcourses:* Research Methods* Basic Learning*
Physiological Psychology
Store Manager & Instructor, Pottery From The Heart; San
Antonio, Texas, 1997 - 2002
* Bookkeeping, Inventory, Marketing, Advertising* Recruiting,
Hiring, Training, Supervising staff of 2* Conducted art classes for
continuing education programs for 4 school districts
Service Representative, HC Brill Company, San Antonio, Texas,
1993 - 1996* Responsible for training, deployment and supervision
of 30 customer servicerepresentatives to 200 grocery store bakery
departments* Designed all bakery showcases, trained subordinates on
display plans, and ensured quality control for showcase plan
compliance for new store grand openingsas well as redesigns*
Created bakery programs which resulted in increased sales for both
HC Brilland client stores
* Created bakery decorator employee development and training
handbook as a service to a large client store, which was adopted
for implementation by the store* Dealt with a diverse population of
both employees, client stores, and customer bases
Administrative Assistant / Receptionist, Zee Company, San
Antonio, Texas, 1988 -1990* Greeted customers face to face and on
busy phones* Clerical duties included faxing, typing, filing, and
legal librarian for FAAfiles* Microsoft Word
Reservations Sales Agent, Southwest Airlines, San Antonio,
Texas, 1985 - 1988
* Call Center inbound customer service duties* Exhibited
superior problem resolution skills, researched inquiries, calmed
irate customers* Detail oriented, high stress, fast-paced
environment with requirement for highly flexible attitude
Lobby & Drive-Thru Teller, ATM Depositor, San Antonio
Savings, Texas, 1982 * 1985* Conducted bank transactions with
customers in person and on the phone usingNCR 2270
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* Cross-sold bank products* Balanced daily cash drawer* As ATM
Specialist, input and balanced ATM transactions for every ATM on a
daily basis
Please note: Periodic gaps in employment were the result of the
opportunity to devote a period of time to raising family.
Education
Kansas State University* Anticipated graduation date - December
2009* Course of Study - Masters Degree - Industrial and
Organizational Psychology
University of Central Florida, Bachelor of Arts, Psychology,
2007, GPA 3.725* Lifetime Membership in Psi Chi, the National Honor
Society in Psychology* Presidents Honor Roll* Deans List for
Outstanding Scholastic Achievement
Brevard Community College, Associate of Arts, 2006, GPA 3.70*
Graduated with Honors, Phi Theta Kappa, the International Honor
Society of T
wo-Year Colleges* Presidents List for Excellent Achievement,
Spring 2006* Deans List for Outstanding Scholastic Achievement,
Spring 2005
Volunteer Work* Meals on Wheels, provide weekly delivery of
meals to elderly and disabled, 2006 - present* Lewis Carroll
Elementary School, classroom assistance, 2005 - present* Cocoa
Beach Seabean Symposium, Cocoa Beach Library, respond to listserv
inquiries on seabean.com regarding foreign objects found in the
ocean, and current patterns; participate in ocean awareness
programs; assist with annual ocean symposium, 2004 - present
Software SkillsPeople Soft WebCT Microsoft Word, Microsoft
Excel, Microsoft PowerPoint
Languages: Fluent in English and Spanish
