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Human Resources magazine, Singapore, January - February 2014.
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Aetna International is a is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna International plans, refer to www.aetnainternational.com.
2013 Aetna Inc.46.12.915.1-SG (11/13)
Want employees to feel well cared for abroad? Select a health plan provider whos no stranger to the world: Aetna. Weve been around for 160 years and have served expats for over 35 of them. We have over 500,000 international members. Plus, we offer an extensive range of products, and the plan flexibility to tailor whats best for each sponsor.
Aetna International. There for your employees. Here for you.
+ 65 6395 6700 [email protected] www.aetnainternational.com
Quality health plans & benefitsHealthier livingFinancial well-beingIntelligent solutions
Health coverage for expats isnt foreign to us
MANAGEMENT SERVICES: Find your suppliers quickly and easily on page 50
3 Eds note4 In the news6 Hot topic8 Suite talk8 Widernet9 Spacial Awareness
10 HR by numbers11 Snapshot12 White paper54 Up the ranks55 Shelf life
Regulars
Opinion44 Learning & DevelopmentWhats the point of training? asks Human Resources deputy editor, Sabrina Zolkifi. If staff are asking, you need to get them motivated.
46 Unconventional WisdomQuit complaining the business doesnt understand what you do in HR, says David Lim, senior director of staffing at Quintiles East Asia.
47 People IssuesIn marketing, a magic price point helps attract customers. Amor C. Villalon, regional VP of HR at Fujitsu Asia, explains why the same principle should be applied to help staff communicate, engage and perform better.
48 Upwardly MobileWhere will HR will be in five years? Rich Atkinson, HR director of global operations at PayPal APAC, gives crystal-balling a go.
56 Last WordRebecca Lewis bemoans her love-hate relationship with getting back into work at the start of the year. But no pain, no gain, right?
Features18 Singapores labour outlookNew people regulations aim to promote fairness and transparency in Singapores workforce. Heres how you can safeguard your HR programmes.
24 The business of equalityForward-thinking companies know diversity equals success, but many businesses dont realise the need to enhance inclusion. Sabrina Zolkifi talks about the power of diversity with HR leaders.
34 Top Corporate VenuesWe help you choose the right location for training sessions, meetings, team building events and more.
COVER STORY14 Q&AChristina Kong, senior director of HR and corporate affairs at Jumbo Group of Restaurants, talks about tough labour challenges, and how theyve had to step up to the plate.
Philip BrettPresident South
& SEA TBWA Group
Richard OwensExecutive VP of Customer Solutions & Innovation
APAC DHL
John NolanSVP of HR
Global Markets Unilever
Shahrukh Marfatia
VP of HR Global Commercial
Shell Eastern Petroleum
Edmund KwokCEO
National Kidney Foundation
Register now at www.talentmgmt2014.com
ASIAS LARGEST, MOST SENIOR AND MOST IMPORTANT TALENT
MANAGEMENT DISCUSSION IS BACK!
Talent Management 2014 is a focused and targeted platform for talent management specialists and HR generalists to learn, share and network with like-minded practitioners on how to establish a clearly defined and practical talent management
strategy to compete in the aggressive hunt for the best.
FEATURED SPEAKERS
Plus other speakers from Agilent Technologies, Agility, American Express, AIG, IDEO, Maybank and many more.
Christine Rumble
VP of Learning & Talent
Development APAC Accor
Jerome de Grandmaison
VP of HR APAC Alstom Group
Cliff TaylorVP of HR APAC Mead Johnson
Nutrition
Susan LansingVP of Global
Learning & Development
DFS Group
Greg MorleyVP of HR APAC
Hasbro
Atul KhoslaVP of HR APAC
Mondelez International
Toyohiro Matsuda
Head of Office for Human Resources Mitsubishi
Corporation
Renee van der Burg
VP of HR NXP
Semiconductors
Brought to you by:
Syed Ali AbbasCHRO
Pacnet
Sponsored by:
January/February 2014 Human Resources 3
News from humanresourcesonline.net
Ready Software Pte Ltd, Tel: 68723287 Fax: 68725243 Email: [email protected] Website: www.ready-software.com
Ready Asset Ready Staff
Ready Notice Board Ready Timesheet
Ready Software Ready Pay
Ready Email Ready PayAdvice Ready Claim Ready Leave
Ready Asset-Audit Ready Form
January/February 2014 Human Resources 5
Go knowingwww.crownrelo.com/singapore
On the ground, in the knowWith more than 200 locations, Crown has the local presence and experience to support your teams, where and when you need it.
Tel: +65 6861 [email protected]
January/February 2014 Human Resources 7
suitetalk Get into the bosss head
widernetWorking with diverse cultural attitudes
Perspective on regional HR
People WORK LIFE
January/February 2014 Human Resources 9
Source: 2013 Office Romance Survey by Vault.com
January/February 2014 Human Resources 11
snapshot 15 minutes with ...
Suitable for All Ages
No Mess No Bruises
Soft Foam TipIndoors & Outdoors
CONTACT US TODAY!www.tagteaminc.sg
[email protected] / 92353600
IntroducingLASER TAG & ARCHERY TAG
forCORPORATE TEAM BUILDING
Fun and Safe
Source: Skillsofts Learning and Development Trends in Asia Pacific report
Most pressing challenges for learners
Time constraints 46%
Low applicability for work purposes 15%
Limited selection of courses 7%
January/February 2014 Human Resources 13
The top 10 most competitive countries
1 Switzerland
2 Singapore
3 Denmark
4 Sweden
5 Luxembourg
6 Netherlands
7 UK
8 Finland
9 US
10 Iceland
Practices that correlate with readiness for growth
Ranking Practice Correlation score
1 Attraction 0.47
2 Compensation and retention 0.47
3 Selection 0.38
4 Development 0.33
5 Talent management 0.32
Source: Organisation Solutionss Talent Practices for High-Growth Markets report
VITAL STATS
By SABRINA ZOLKIFI
Senior director of HR and corporate affairsJumbo Group of Restaurants
Stepping up to the plate
Christina Kong
January/February 2014 Human Resources 15
January/February 2014 Human Resources 17
January/February 2014 Human Resources 19
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MAG_Lily_HRM_280x210mm_OL.pdf 1 13/09/2013 3:53 PM
Human Resources January/February 201422
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aia.com.sg
At AIA, we pride ourselves on doing the right things, like addressing the real needs of our customers. More importantly, we focus on doing it right to affirm their trust in us. In doing so, weve achieved our latest milestones: No. 1 Employee Insurance Vendor* for the 8th successive year, and our first-ever No. 1 Employee Healthcare Provider of the Year 2013#. But we understand that winning does not end there. And that gives us added motivation to keep doing our best. Which is why we constantly innovate, developing better solutions for businesses, such as AIA Vitality a science-backed wellness programme that makes real change to employees health. Because we go all out to help our valued clients be the real winners.
* Voted as human resource professionals No.1 Employee Insurance Vendor (2006 2013) in Human Resources annual edition HR Vendor of the Year 2013.# Voted as human resource professionals No.1 Employee Healthcare Provider in Human Resources annual edition HR Vendor of the Year 2013.
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FA_HR Mag_301013_MICE_out.pdf 1 10/30/2013 6:16:22 PM
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PAT has the following in-built security features: Multi-layer firewalls and intrusion detection systems Industry standard security measures, such as -2048 bits SSL Industry-based security auditing guidelines to check servers and network regularly
Key Benefits of PAT
Upload up to 8000 employees salary data in a go
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Easy-to-use online templates ranging from Payment Advice to IR8A/8S, A8A and A8B for use
A trusted and safe system of many government agencies and MNCs
Free reminder service for prompt CPF submission
Archives up to 6 and 12 months submissions for easy reference to CPF Board and IRAS respectively
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*Promotion ends on March 2014
Sign up for PAT and enjoy one-year waiver* of PAT subscription
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SMEs can tap on various government assistance schemes to help them defray up to 90% of the costs to automate their HR operations. Call us now for more information.
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HumanResourcesEvents
January/February 2014 Human Resources 35
January/February 2014 Human Resources 37
This article is contributed by
professorCedomir Nestorovic,
director, ESSEC Executive MBA Asia-Pacific.
January/February 2014 Human Resources 39
January/February 2014 Human Resources 41
>> THE RITZ-CARLTON, MILLENIA SINGAPORE
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Hong Kong +852 5808 [email protected]
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This teambuilding is the best ever attended in career ..life.
Novartis Singapore
January/February 2014 Human Resources 43
Whats the point of training?If youre struggling to get staff motivated about training programmes, its likely your strategy is missing key engagement elements which prove the need for upskilling.
January/February 2014 Human Resources 45
The average frontline leader has been described as
unprepared, indecisive, scattered,
and scared.
TAKE FRONTLINE LEADERS FROMAVERAGE to EXCEPTIONAL.
The Talent Management Expert
Learn how at www.ddiworld.com/BetterThanAverage
Human Resources January/February 201446
January/February 2014 Human Resources 47
Investment inpeople Our Story
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Our Services
Our Specialisations
Charterhouse is a well-recognized executive search rm with footprints in Asia, Australasia and the Middle East. Formed in 2003, Charterhouse oers professional and bespoke contingency and retained search services across a variety of industrial sectors.
We understand that great people are at the heart of every successful business. It is this belief to invest in our team at Charterhouse that we are able to provide our clients with professional, specialised and tailored executive search services.
Charterhouse is an established brand but what distinguish our brand are our people and the clients whom we have partnered with. Our foundation is based on providing the best recruitment service to our clients and candidates through our recruitment consultants who are responsible, experienced, and are specialists in their own elds.
Charterhouse oers specialist recruitment services within the following elds:
Human Resource Accounting & Finance Sales and Marketing Information Technology (IT) Banking & Finance Engineering Supply Chain
To nd out more about what Charterhouse can do for you, please call us at (65) 6435 5600 or email [email protected]
Founded in 2004, Capita Stafng & Search is a premium recruitment expert and stafng provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary stafng and payroll services across all industry sectors, Capitas highly personalised service ensures that clients nd the right talent to meet their needs.
www.capitagrp.com | [email protected] | Tel: +65-6603 8000
EA Licence No.: 08C2893
HR Solutions Provider
Recruitment Services
Executive Relocation - Serviced Apartments
Executive Relocation - Moving Healthcare
Established in 2000, HRM3 Asia partners with clients to anticipate and respond to changes with the right Human Capital Solutions. With HQ in Singapore, HRM3 has a global network of strategic alliances in Asia, US and Europe to serve our MNC customers in Asia Pacific.
Our experienced team of professionals listen, customize and deliver quality human capital solutions in the areas of: Executive Search HR Transformation Executive Coaching Organization Effectiveness Career Transition/Outplacement
Client references and projects completed by HRM3 Asia will be provided upon request.Our Facilitators, Coaches, Consultants and Workshop Leaders are professionals with over 10 years of experience in various industries operating in the Asia Pacific Region.
Do visit our website at www.hrm3asia.com.sg For enquiries, please email to [email protected] or call us at 65-62914478.
Our Partners
The Human Capital Solutions Provider in Asia
January/February 2014 Human Resources 51
Contact us for more information:[email protected] www.thespeakingfactory.com
(65) 9363 2917
The Speaking Factory Pte Ltd is dedicated to helping organisations and individuals to develop public speaking skills and other soft-skills using acting, drama and improvisation techniques.
ServicesMaster of Ceremonies (Emcee)Ice-breakers & EnergisersSpeechwriting services
Training PogrammesIgnite the Stage! Public SpeakingIdeas Ignite! CreativityTeambuilding/ Team-bondingCustomised programmes
Overcome your presentation jitters with interactive theatre-based training workshop
Training Services
The CET Academy offers a wide range of in-demand and industry-relevant adult training & education programmes. These range from Part-Time Diploma, Specialist and Advanced Diploma, to short courses and customised in-company training to cater to specific needs of corporations. As a WDA Approved Training Organisation, we also conduct Workforce Skills Qualifications (WSQ) programmes.
Fields of study: Business, Finance & Accounting, Engineering, Health & Life Sciences, Humanities & Early Childhood Education, Infocomm Technology, Language, Life Skills, Media & Arts.
Hotline: (65) 6460 6353Email: [email protected]: www.np.edu.sg/cet
Art of Voice Company Pte Ltd (Biz Reg.: 200503276H)8 Purvis Street #02-01/02 Singapore 188587Telephone: 6883 2331 Website: www.artofvoice.com
Art of Voice is proud to be Singapores rst and only company specializing in Voice Coaching and Speech Training Programmes designed to promote
Eective Communication for executives and professionals, developed by experienced broadcasters, emcees and theater actors.
Jessica Seet Joe Augustin Petrina Kow
EA Licence No. 08C2893
SG MAINSG BRANCHMALAYSIA
6 Battery Road #38-01 Singapore 049909 | T: +65 6603 8000
16 collyer Quay #24-01 Singapore 049318 | T: +65 6318 9600
Level 8 Pavillion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia | T: +603 9205 7678
WWWSGMY
capitagrp.com | facebook.com/capitagrp
[email protected] . Personalised . Passionate
Capita was voted one of Human Resources Magazine Singapores Top 10 HR Vendors for four consecutive years in 2010, 2011, 2012 and 2013.
Founded in 2004, Capita Stafng & Search is a premium recruitment expert and stafng provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary stafng and payroll services across all industry sectors, Capitas highly personalised service ensures that clients nd the right talent to meet their needs.
BUSINESS SUPPORT | OUTSOURCING | TECHNOLOGY | ENGINEERING | BANKING
HR VENDOR 2010 to 2013
CAPITA BUSINESS SUPPORT
Finance & Accounts
Human Resources & Administration
Sales & Marketing
Supply Chain Management & Logistics
CAPITA OUTSOURCING
Contract Placements
Temporary Placements
Recruitment Process Outsourcing
Payroll Services
Project / Event Hires
CAPITA BANKING CAPITA TECHNOLOGY CAPITA ENGINEERING
Private Banking
Retail / Corporate Banking
Securities
Fund Management
Insurance / Investment
Energy
Manufacturing
Electrical & Electronics
Aerospace
Offshore Marine
Building & Construction
Commerce / End User
IT Vendor / Consulting
Telecommunications (Telco)
Financial Services Institution (FSI)
IT Manpower Outsourcing
January/February 2014 Human Resources 53
EA Licence No. 08C2893
SG MAINSG BRANCHMALAYSIA
6 Battery Road #38-01 Singapore 049909 | T: +65 6603 8000
16 collyer Quay #24-01 Singapore 049318 | T: +65 6318 9600
Level 8 Pavillion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia | T: +603 9205 7678
WWWSGMY
capitagrp.com | facebook.com/capitagrp
[email protected] . Personalised . Passionate
Capita was voted one of Human Resources Magazine Singapores Top 10 HR Vendors for four consecutive years in 2010, 2011, 2012 and 2013.
Founded in 2004, Capita Stafng & Search is a premium recruitment expert and stafng provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary stafng and payroll services across all industry sectors, Capitas highly personalised service ensures that clients nd the right talent to meet their needs.
BUSINESS SUPPORT | OUTSOURCING | TECHNOLOGY | ENGINEERING | BANKING
HR VENDOR 2010 to 2013
CAPITA BUSINESS SUPPORT
Finance & Accounts
Human Resources & Administration
Sales & Marketing
Supply Chain Management & Logistics
CAPITA OUTSOURCING
Contract Placements
Temporary Placements
Recruitment Process Outsourcing
Payroll Services
Project / Event Hires
CAPITA BANKING CAPITA TECHNOLOGY CAPITA ENGINEERING
Private Banking
Retail / Corporate Banking
Securities
Fund Management
Insurance / Investment
Energy
Manufacturing
Electrical & Electronics
Aerospace
Offshore Marine
Building & Construction
Commerce / End User
IT Vendor / Consulting
Telecommunications (Telco)
Financial Services Institution (FSI)
IT Manpower Outsourcing
January/February 2014 Human Resources 55
Pick of the month
No pain no gain
HR_Advert NOV_FA.indd 1 11/22/13 9:14 AM
CR_Ad_210x280mm_SG HR TQ.indd 1 1/23/2014 10:23:02 AM