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ts management, performance management, human resources
compliance, and creatingand maintaining a positive associate
relations environment.* As Recruiting Consultant for Safety-Kleen
System's Inc., Plano, TX, partneredwith hiring managers to define
hiring needs, develop recruiting strategies, source candidates, and
screen and interview prospective candidates, introduce qualified
candidates, and manage offer process and negotiations. Point of
contact forstaffing vendor and field recruiting team while
Safety-Kleen was rolling out new recruiting program. Assisted in
the re-work of Safety Kleen's companywide recruitingmaterials.
Contributed in updating Safety Kleen's SAP system to allow more
userfriendly access for temporary staffing approval process and
invoice approval process* While working as a Personal Trainer for
Life Time Fitness, Inc., Allen, TX, assisted in the grand opening
of 150,000 sq. ft. family fitness, recreation, athletic and spa
facility. Provided members with fitness programs to inspire
membersto achieve personal fitness goals. Supported members in
achieving fitness objectives by providing fitness assessments,
program design, personal consultationsand providing exceptional
customer service. Demonstrated and conducted orientation for proper
use of cardio equipment, resistant equipment and free weights. As
an Independent Personal Trainer provided in-home personal training.
Coach, assist, and encourage clients in proper diet, nutrition and
exercise necessary to attain and maintain good health and
fitness.Assess client's fitness goals and current physical
condition and then devise anappropriate workout program with
suggestions for changes in lifestyle and eating
habits to help client reach personal goals
FedEx Kinko's Corporate Headquarters - Dallas, TX 6/03 -
5/05
Corporate Human Resources Manager: (As a result of observed work
performed as an on-site vendor at FedEx Kinko'swas recruited by
FedEx Kinko's Corporate HR to join their management team.) Role was
to provide human resources management support to 400 team members
while supervising human resource coordinators. Supported a broad
range of internal clients on a variety of human resources tasks,
including employee relations, compensation, training, and
succession planning. Ensured fair and equal practices based on
employment law guidelines, while supporting the vision and mission
of the c
ompany.
* Due to proven performance as HR Manager for primary Corporate
Headquarters, became facility head of human resources for new
technology and finance location inPlano, TX* Collaborated with
corporate management teams to support long-term business
objectives, individual and teamdevelopment goals including
promotions, employee relations, performance counseling and
terminations* As program administrator for 2004 Company Climate
Survey, managed vendor Kenexa in the administration of theemployee
engagement survey to over 20,000 team members across Company.
Achievedresponse rate of 87%, highest
rate in company's history* As College Recruiting Program
Manager, managed first corporate based college recruiting program
for the Company.Collaborated with corporate departments and outside
vendors to re-work all college recruiting literature, banners,
andupdate college recruiting website. Developed relationship with
large retail colleges and universities career developmentand retail
studies departments and attended college career fairs as corporate
recruiting representative. Point of contactfor Field Human
Resources team to report data, request materials and to resolve
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challenges* Facilitated third party vendor contracts and vendor
management for company climate survey, outplacement vendor,staffing
service, service awards and scholarship program. Represented
Kinko's division in FedEx company-wide taskforce for RFP process to
select staffing services and service award providers* Implemented
and managed team member bonus, merit and performance appraisal
cycle for FedEx Kinko's Corporate Offices. Provided direction to
management regarding recommended performance scores and merit
increases for team members* Revised new hire orientation and
on-boarding process. Partnered with corporate communications team
to create newmedia to reflect FedEx mission, vision and values for
companywide orientation* Created new exit interview process for
corporate organization. Recommended behavioral exit interview
questions, created document and implemented for corporate HR
organization
Ultimate Staffing, Inc. - Dallas, TX 8/02 - 6/03
On-Premise Manager on-site at Kinko's Corporate
Headquarters:
Recruited to establish and manage Ultimate Staffing's first
presence in the Dallas market with On-Premise contingent staffing
operation at Kinko's newly relocated corporate headquarters.
Quickly achieved Customer Satisfaction rating of 9 po
ints out of 10 salvaging a strained relationship with the client
and exceeded GM% budget by 4% while coordinating Kinko's flexible
staffing needs nationally. (As a result of observed work performed
as a vendor at Kinko's was recruited by Kinko's Corporate HR
Director to join their management team effective 6/03.)
* Solely accountable for management of all corporate sales,
procedures, including administration, client services,
legalcompliance, recruiting, employee services and documentation*
Developed new recruiting database of local contingent clerical,
legal and technical employees* Established collaborative
relationships with all hiring managers and executives at Kinko's
Headquarters* Reduced processing time for new applicants by 60%
through the utilization of w
eb-based tools* Reduced affiliate vendor usage from 100%, down
to less than 5%* Consolidated contingent staffing invoicing by
providing single source invoicing* Ensured timely resolution of
payroll and accounts receivable issues, keeping Days Sales
Outstanding to an average 28days on net 45 terms
Spherion Staffing Services, Inc. - Dallas/Fort Worth, TX 3/89 -
2/02
Promoted five times during career. Began career as a contingent
employee withinthe branch office and was asked to become
a member of staff within four weeks of start:
On-Premise Manager on-site JCPenney Corporate Headquarters 10/00
- 2/02
* Successfully established and managed new national account
on-site staffing operation. Role was to provide strategic and
tactical operational leadership to Client while ensuring successful
delivery of contractual obligations* Recruited and supervised
contingent clerical and technical employees while creating mutual
relationships with all end users at JCPenney. Coached Associates on
behavioral and performance issues, taking corrective action as
necessary and d
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ocumenting all interactions* Liaison with JCPenney contacts and
Spherion Company peers and Management on initiatives and
organizational changes impacting internal and external operations*
Instilled and maintained operational "Blueprints" and continuously
used performance metrics as a means to gauge, correct, and ensure
customer satisfaction* Responsible for all on-premise activities,
including corporate sales, human resource administration, client
services, employee services, legal compliance, documentation and
fiscal activity* Developed specialized contingent employee programs
per client requirements including orientation, criminal background
checks, random drug screens and aptitudetests
Client Service Manager on-site at Mary Kay, Inc. Production 2/99
- 9/00
* Assisted in managing, recruiting and hiring more than 300
contingent workers and 5 staff Associates in a 24/7 production
facility* Helped lower Client's risk management costs by
introducing on-site drug screening and performing on-site personal
property searches of flexible staff* Increased Company profit
margins by reducing affiliate vendor usage from 31% to 3%
Contract Temporary / Client Service Supervisor / Regional
Trainer / Branch Manager 5/89-2/99
* As Client Service Supervisor accountable for ensuring the
availability of qualified flexible and direct hire employees
through appropriate recruiting and skill matching to achieve total
client satisfaction. Also responsible for telemarketing, business
development, managing flexible employees and imposing discipline as
appropriate. Performed daily financialactivities (sales
adjustments, payroll, accounts receivable, accounts payable,
collections). Communicated and coordinated the various aspects of
branch operations required to ensure compliance with established
policies andprocedures, as well as local, state and federal laws
and guidelines (Worker's Compensation, Unemployment, Human
Resources, Legal, WOTC, etc.)* Promoted to Regional Trainer to
provide new system training as well as new hire orientation at
Company branches and on-site vendor locations in Dallas/Fort Wo
rth, Phoenix and Houston* After being promoted to Branch Manager
to open a new office in the Dallas market, asked to spend two
months in Phoenix, AZ to trouble-shoot and save a faltering
relationship with an on-site technology vendor. After
successfullystabilizing the vendor, and training a new on-site
manager, came back to Dallasto locate real estate, hire, train,
develop & coach a new staff. Goal was to create and implement a
successful marketing strategy to meet and exceed sales/profit
targets whiles leading outside sales and directing customer service
team to operational excellence
Education
B.S. Degree; Physical Education/Corporate Wellness, Minnesota
State University,Mankato, MN. Cum Laude - 3.3 on 4.0 scale.
