Comprehensive Training

Best of class and most comprehensive suite of modules for direct support

professionals including case managers, outreach workers, trackers, child care

workers, residential workers or caseworkers, team coordinators, foster care

workers, mentors, family workers, houseparent, tutors, relief workers, overnight

staff, program aides, educational aides or counselors and frontline supervisors.

The Human Services Credentialing Program is accredited by the NADSP and may

be used to receive CEUs for those who have a NADSP certificate.

Human Services Credentialing Program

Frontline Staff Skill Competencies

2014 Online Learning for Direct Support Professionals

Module 1 – Introduction to Human Services and Professionalism What is Human Services, Why is

Professionalism Important – appearance, confidentiality, driving, reporting, respect, teamwork, work habits, boundaries, cultural responsiveness

Module 2 – Participant Empowerment Individual choice, choice-making skills, dignity of risk, supporting the whole person, basic rights – guardianship, protection from abuse, person-centered planning, goals and objectives

Module 3 – Communication Verbal & nonverbal, active listening, overcoming barriers, speech disorders, language disorders, confidentiality

Module 4 – Assessment Referrals, Observing behavior, measurement, data collection, formal assessment tools, ABC Analysis, writing goals and objectives

Module 5 – Community Supports and Service Networking Supports – Natural, peer, formal, informal, relationship development personal and community, leisure and recreation

Module 6 – Supporting Skill Development Learning style, training plan, functional skills, and stages of skill development, task analysis, chaining, prompting, fading, and positive behavioral support. TBI, ABI, Alzheimer’s, Autism, Medically Complex

Module 7 - Advocacy Your role, family role, mandated reporting, self-advocacy, community education

Module 8 – Vocational, Educational & Career Support Vocational assessment, situational assessment, challenging behaviors, ABC data charts, language and written skills, teaching plans, job coaching, other vocational models

Module 9 – Crisis Prevention & Intervention Stages of crisis, types, knowing the individual, knowing the environment, ABC’s of behavior, reinforcement and punishment, positive behavioral supports, antecedents to crisis, crisis resolution, reporting

Module 10 – Documentation Purposes of documentation, what to avoid, progress notes, HIPAA, CFR-42, individual support plan, confidentiality, security

Module 11 – Health & Safety Nutrition, diets, menu planning, food preparation, exercise, physical fitness, stress management, infection control, hand washing, standard precautions, safety – poisoning, falls, fires, gas, tools, emergencies, disaster response, lifting and wheelchair safety

Online Learning for Direct Support Professionals

Turnover can be as high as 60-100% and in some cases over 100%. Effective training can impact

turnover and online training decreases the cost of turnover and retraining.

The target learner in the human service organization are Direct Support Professionals (DSP), case

managers, outreach workers, trackers, child care workers, residential workers or caseworkers, team

coordinators, foster care workers, mentors, family workers, houseparent, tutors, relief workers,

overnight staff, program aides, educational aides or counselors and frontline supervisors.

Directcare workers provide 70-80 percent of the hands-on care in long-term care for persons living

with a disability, the elderly, or those with other chronic conditions. In 2012, the number totaled over

4 million workers and 30 percent of the healthcare workforce (PHInational.org).

In 2020, the number will approach 5 million and will be one of the largest occupational groups in

the U.S. HHS.gov reports that in this

fast growing segment, there is a

documented critical and growing

shortage of direct care workers in

every community throughout the

United States and that need will

continue in the future.

Most importantly this workforce

segment provides the majority of

personal care services, such as

assistance with eating or bathing,

instruction in behavior plans,

community supports, and vocational

supports and has a major impact on

both the health status and the quality of life of individuals and families they support.

2014 Providers’ Council Direct Support Modules

All resources and terminology are current 2014

Updated to DSM V terminology

Expanded approach to cultural responsiveness

Inclusion of new technology and mechanisms for communication including social media, texting

Introduction of evidence-based interventions

All technology delivery updated for course delivery via the web on all web-ready devices

Complete course transcript attached, and other related documents/ancillaries

Interactivity, reality-based scenarios, and engaging visuals

Intellectual Disability and

Developmental Disability

11 modules - 14 hours

The foundational framework is

“participant empowerment” for

these modules.

New and enhanced topics include:

Behavioral Supports –definitions and skills and practices

The Behavior Intervention Plan, how to support it and track it

Traumatic Brain Injury and Acquired Brain Injury

Mental Health Diagnosis and Intellectual Disability

Alzheimer’s and Intellectual Disability

Autism and Intellectual Disability

Updated information on legal issues including guardianship and consent

Introduction to task analysis and to forward and backward chaining

Updated documentation requirements to include electronic records

Updated Crisis Intervention practices and protocols

Updated nutrition and safety

Updated information on restraints and incident reporting

Child Welfare I&II

22 modules – 28 hours

The foundational framework is

“trauma-informed care” for

these modules.

New and enhanced topics include:

Adoption of Trauma Informed Care as the over-arching framework from which to present child welfare and juvenile justice services

Motivational Interviewing

Person and Family centered practice

Role of those with “lived experience” and use of Family Peers in program models

Movement away from level systems, token economies, seclusion, time-outs, restraints etc. toward more strengths based behavioral strategies

Individualized behavioral plans

De-escalation processes, violence prevention

Sensory modulation and environment

Updated information on child development and especially brain development

Positive Behavior Supports

Mental Health

11 modules – 14 hours

The foundational framework is

“whole person/whole health” for

these modules.

New and enhanced topics include:

Whole person / whole health focus

Trauma informed care

Schizophrenia

Peer supported recovery

Person-centered care

Updated DSM V terminology

Enhanced Health and safety module

De-escalation and violence prevention

Motivational Interviewing

Substance Use and Addictive

Disorders

11 modules – 14 hours

The foundational framework is

“recovery” for these modules.

New and enhanced topics include:

Updated terminology and diagnostic categories - DSM V – Substance-related Disorders, Substance Use Disorders

Model of Behavior Change

Competencies of co-occurring disorders

Trauma – including prevalence and significance; co-morbidity with substance use/abuse; trauma-related symptoms; treatment; co-occurring disorders.

Peer supports

Vocational supports

De-escalation and violence prevention

Motivational Interviewing

Leadership and Frontline

Supervision

11 modules – 12 hours

The foundational framework for these module is developing

skill competencies as a supervisor.

New and enhanced topics include:

Introduction to Leadership and Frontline Supervision

Communications

Empowering Others

Personnel Management

Documentation and Rule Compliance

Program Planning and Monitoring

Fiscal Responsibility

Training and Staff Development

Advocacy

Crisis Intervention and Conflict Management

Autism Spectrum Disorder

11 modules – 14 hours

The foundational framework for

this credential is “evidence

based interventions” for these

modules.

Introduction and Overview of Autism Spectrum Disorder

CDC statistics

Review of DSM-V criteria

Overview of challenges o Social/Communication o Rigidity o Challenging behavior

Skill development including prompting, chaining, assistive technology

Evidence-based Interventions – established and emerging

Advocacy

Dealing with challenging behaviors and crisis intervention

Skill competencies to support “Daily Living Skills”

Vocational Supports and Training

Implementing Behavior Intervention Plan

Case scenarios and videos to support training concepts