Humana Training Material

COMPLETE TRAINING GUIDE

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Welcome Letter

877-895-6532 www.tbstx.com/humana.html

Getting Started...What do I need to know?

How was the vendor selected? Humana Procurement completed a strategic sourcing project for office supplies with the primary strategies focusing on supplier diversity, reliability and value creation. Who is Today’s Business Solutions (TBS)? Today’s Business Solutions (TBS) is a national provider of office products and services. Established in 2003, TBS has received numerous awards throughout its history for its commitment to provide an unparalleled customer experience which has earned TBS a sterling reputation with its customers and business partners. TBS has years of experience partnering with Office Depot/ Max and has developed a strong relationship as a Tier 1 Diversity Partner. TBS combines the strengths of minority ownership with the multinational distribution network of our partnerships. It’s a comprehensive, cost effective solution that supports Humana’s Tier One diversity values. How does TBS partner with Office Depot? TBS brings customer service offerings with improved reporting capabilities that will enhance supplier management and performance. Humana will maintain access to the same office supply products with a high level of service. Office Depot provides the logistics through their large warehousing, fulfillment and delivery capabilities. Through this strong, strategic partnership between TBS and Office Depot, Humana will obtain improved customer service and additional value. How do I purchase office supplies from TBS? Employees can purchase supplies online from the TBS website at: www.tbstx.com/humana.html. Why do employees need to use the TBS website? Purchases must be made from https:// www.tbstx.com/humana.html to ensure that Humana receives the appropriate corporate contract discount pricing. Who do I contact with questions?

Today’s Business Solutions Customer Service – [email protected] or 877-895-6532 New user registration – http://www.tbstx.com/humana.html

Login: Your email address (example: [email protected]) • Initial Password: Welcome1 (password IS case-sensitive) The first time you login, you will be prompted to change your password (Minimum of 7 characters, containing 3 of the 4 categories (A-Z) (a-z) (0-9) or (!,@,#,$,%,^,*)

www.tbstx.com/humana.html 877-895-6532

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mailto:[email protected]


Getting Started...What do I need to know?

Will I still receive free shipping for Humana purchases? Do I have a minimum order fee? Yes, you will receive free shipping. As part of this negotiated contract there is no small order charges for shipping. You are encouraged to place orders, if possible, for a minimum of $50 to minimize the environ-mental impact caused from delivery trucks making smaller deliveries. *Exceptions do apply for special circumstances such as furniture installation. Who handles customer service? TBS is fully responsible and accountable to facilitate ALL customer service aspects for ordering, deliveries, accounting, and product returns. What if I cannot find the item I am looking for and it is not in the catalog? Employees should call Today’s Business Solutions Customer Service line, 877-895-6532. If this is a special order item, Customer Service will place the order. How can I achieve the best savings for my department? “Best Value” items will be flagged to appear during your online search and also appear on your “My Shopping List”. These are the items that will achieve the best possible savings. How do I get a copy of the TBS catalog? For environmental reasons, we are promoting use of the online catalog as opposed to the distribution of thousands of printed catalogs. All items shown in the catalog can be found online. If business circum-stances require that you have a copy of the full-line catalog, please add sku # 178-443 to your order. The catalog will be delivered free of charge with your order. Will employees still have the ability to leverage and receive Humana’s negotiated discount for office products? Through the partnership between TBS and Office Depot, Humana employees are able to shop at Office Depot/Office Max retail stores and receive a 5% discount under the Employee Purchase Program. Will additional training be provided? Training will start in early April. Training schedules will be provided. Additional details about this exciting new program will be distributed with training materials. Have a question? Email [email protected] and your account manager will contact you.


Online Ordering User Guide

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Online Ordering FAQ

Q. How do I login? A. Make sure you are using the correct URL, www.tbstx.com/humana.html login (email address) and password (Welcome1) Q. I forgot my password. A. Click on the Forgot Password link on the login screen. Q. My Account is Locked A. This occurs when a user has made three unsuccessful attempts to login. Your account will lock for thirty minutes. Click the Forgot Password link to receive a new password, then you must wait until the account unlocks before proceeding. Q. I didn’t get my order / Where’s my order? A. Go to Searches Select Purchase Order › type in the search criteria and select submit. If you have an approver your order may not have been approved yet. In this case, to locate your order you will go to Searches › Requisitions › type in your search criteria and select submit. If not, contact your approver. Contact TBS Customer Service at 877-895-6532 Q. How do I cancel an order or an item on an order? A. You have approximately a 5 minute window to cancel an order Go to TBS Punchout Click on Order Tracking under “My Orders” Enter your search criteria and select submit Click on the appropriate Order number within your search results Click “Cancel Order” >If the cancel button is not available, contact TBS directly to cancel the item or order



Online Ordering FAQ

Q. How do I return an order or an item on an order? Go to TBS Punchout Click on TBS Order Tracking under “My Orders” Enter your search criteria and select submit Click on the appropriate Order number within your search results Scroll to the bottom of the page and select “Begin Return” Follow the 3 steps to submit a return

Q. How do I change something in my profile, like change my name or phone number or get access to a new cost center or shipping address? A. Access your Profile from the blue Menu Bar and select Change Request. Enter the requested change and click Submit. Your Administrator will receive an email notification to make the change. Q. Can I print my order? A. Yes. Locate the order using the Purchase Order ID and print to PDF from the Purchase Order Details screen. Q. Can I get a copy of an invoice? A. Yes. Use the Transaction Log to locate invoices. Run the Transaction Log report and click on the hyperlink invoice number to print or pdf

For detailed instructions, please see the Quick Reference Guide, or contact Today’s Business Solutions Customer Service at 877-895-6532.


Documents

Humana Training Material