SHAIK HUSSAINWorked as a Customer Service Representative (SALES)ICICI Bank Ind Ltd, Hyderabad, INDIA.(Apr 2011 - 2013)

Summary:

I am a person with positive attitude and have ability to perform under pressure. I aspire to be a person who is recognized as a part of a team but uniquely identified for my contributpoion to the organization and I wish to be in an organization which provides oprtunity to learn and grow both personally and professionally.

Key Work Experience:

INTELENET GLOBAL SERVICES , HYDERABAD INDIA.Process Analyst : Nov 2014 - March 2016

To analyze raw data provided by Vendor/ Client. To rectify the data error and to modify all Arial Imagery from the system. To find out misaligned road and major structure in the process. To resolve the issues and defects from the Imagery Process to maintain

quality. Consistently top Performer in the team for productivity and quality.

ICICI BANK Ltd Ind, Hyderabad , INDIASr. Sales Representative: June 2011 – Nov 2013

Analyze the customer requirememts and Provide the information regarding the Bank Products.

Interacting with the customers to identify and address the issues, provide financial plans as required by the customer.

Maintain good knowledge of the products of the bank to deliver it. Maintain appropriate documentation regarding the resolution for internal

audit purposes. Reporting directly to the Managers in the department and discussing the

complicate issues in order to simplify the process.

Maintaining and update records of interactions with the customers for future reference.

Attending to clients concerns on transactions and resolving the issues in conjunction with the banks estabilished guidelines and procedures.

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Contact Information

Mobile: +971 522845664 skhussain2@gmail.com

SPECIALIZATION:

Sales (inboud and Outbound)

Customer Service Transaction Adjustment Resolving Issues

Personal Interests:

Active in Community Involvement

Exploring through Travel

Achievements:

Stood top for consecutive four months in terms of Quality, Productivity and Customer Satisfaction

Achieved Bronze award in Global Recognition. Got promoted as a Sr. Sales Representative within 18months of grace period Performed root cause analysis to understand the major areas of dispute and

provided a detailed report to the management.

Qualification:

Bachelors in Commerce (Computer) Osmania University, Hyderabad, India

Intermediate (10+2) Board of Intermediate, Hyderabad, Andhra Pradesh

Secondary School Education State Secondary Board, Hyderabad, Andhra Pradesh

Technical Skills:

Preparing Reports for Performance Analysis in MS-Office (Excel) and sending reports to the reporting managers on a daily basis.

Typing Speed – 35 WPM

Personal Profile:

Name : Shaik Hussain

Father’s Name : Shaik Jani

Date of Birth : 06-Oct-1986

Passport Number : H2027538

Place of Birth : Hyderabad, India

Nationality : Indian

Languages Known : English, Urdu, Hindi and Telugu.

Visa Status : Visit Visa

Present Address : Abu Bakar Siddique,Hor Al Anz,Dubai, UAE.

Declaration:

I, Shaik Hussain , hereby declare that the above information is true and accurate to the best of my knowledge and belief.

Place: Dubai (Shaik Hussain)

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