I special edition The Power of Love...Northwood Life 2016 special edition Northwood Life 2016 special edition2 3 Vollick McKee Petersmann, award winning landscape architects, led the

N o r t h w o o d Life 2 0 1 6 s p e c i a l e d i t i o n

LifeThe Power

of Love

community report I 2016 I special edition

The Power of Love

N o r t h w o o d Life 2 0 1 6 s p e c i a l e d i t i o nN o r t h w o o d Life 2 0 1 6 s p e c i a l e d i t i o n

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Congratulations to all those who achieved milestones at this year’s Long Service Award Ceremony! A special event was held on May 27 to honour the 120 employees who have collectively given more than 2,700 years of service to Northwood.

Special Milestones

On the cover:Santosh, Mark, Patricia and Madeleine demonstrating the power of love!

The Power of LoveNorthwood’s Power of Love is rooted in our six action pillars of advocacy, research, innovation, diversity, community and loving care. Everything we do, and everyone who works at Northwood, lives the power of love through these social justice pillars.

AdvocacyNorthwood is recognized both here at home and across Canada as an extraordinary

example of the power of social justice. In 1962, a small group of committed individuals, led by Edward L. Roach, began speaking out about the plight of seniors living alone in Halifax.

What emerged was a shared belief that people, committed to an ideal, could make a difference in the world. As an organization, we commit to speaking up on issues that are critical to us and to the people we serve.

researchNorthwood is proud of its

legacy of service to the community. During our 54-year history, we have led by example and consistently pushed the boundaries of our knowledge.

At Northwood, we recognize the value of evidence based practice and research. We engage with the academic community and actively support and participate in research projects that directly impact the delivery of care at the bedside.

innovationFrom new ideas to new technologies, Northwood leads the way with a commitment to

quality, innovation and service. We are empowered to do this, because our focus is on people, not profit margins.

We are proud to be an organization of “firsts”.

diversityNorthwood recognizes that every individual brings unique capabilities, personal beliefs,

individual aspirations and their own life experiences to the organization. We embrace these differences and celebrate the opportunities that allow those differences to flourish. We are stronger together.

CommunitySince our i n c e p t i o n ,

Northwood has been a vital part of the community; contributing to the local economy, enhancing the physical environment and

becoming an active participant in community development.

Working with our partners, community groups and neighbours, we foster relationships that contribute to a better world while addressing the needs of those less fortunate.

Loving CareIt’s not just about the care we provide at Northwood, but also the conversation we have

while doing it. Whether it’s the person at the bedside, in the home, or the individual who cleans the room, delivers the meal or works in an office, it’s a commitment that reflects the very nature of our organization, and our relationship with each other. We like to call it the Power of Love.

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Vollick McKee Petersmann, award winning landscape architects, led the design working with residents, staff and the community. The first 36 beds are now built and on site thanks to Ken Newman and the amazing Ivany Maintenance Team. Canada Bread purchased the lumber and the Cobequid Community Health Board donated soil.

The Garden Park is open to the community and welcomes all Northwood clients, families and caregivers. Reaction so far has been truly heartwarming. This project hits close to home for many as an inclusive space where anyone can go to enjoy the outdoors and feel welcome, without barriers.

It is a dream that clearly also resonates with funders from our community. The Nova Scotia Department of Communities, Culture and Heritage has provided grants for landscape design and installation of paved walkways. Halifax Regional Municipality and our District Councillor, Tim Outhit are also funding the first phase of the build, which will occur this summer. Fiskars provided a grant for garden tools and certificates to Canadian Tire. We have also received private

donations, including a charming lilac hedge pledged in loving memory of a resident who adored lilacs.

You can follow progress of the build by joining the West Bedford Community Garden Facebook page. Call 902-454- 3341 to reserve a garden bed.

Making a donation is easy: • CalltheNorthwoodFoundationat902-454-3069. • GototheNorthwoodFoundationweb-siteat www.northwoodfoundation.ca and select Making a Difference. Choose West Bedford Community Garden and donate! • MailyourCommunityGardenParkdonationtothe Northwood Foundation at 130 Eileen Stubbs Avenue, Suite 1 South, Dartmouth, NS B3B 2C4

More than a building or a workplace, Northwood strives to make a positive difference by changing the conversation on positive aging and building successful models for community growth. Join us as we sow the seeds of a vibrant collective future!

It’s official – Bedford West’s first Community Garden has broken ground at Ivany Place!

June Andrew’s new book is available at the Business Office in both Northwood Halifax and Northwood Ivany Place for a discounted price of $20.

In many ways Northwood is a reflection of our wider community. As we welcome more immigrants to Atlantic Canada, and embrace their cultural differences, the profile of Northwood’s residents, tenants, staff and volunteers is bound to change as well. Just over 3% of our workforce are Aboriginal. About 10% identify themselves as a visible minority.

Northwood recognizes that every individual brings unique capabilities, personal beliefs, individual aspirations and their own life experiences to the organization. Northwood commits to working with everyone to create an environment which is based on inclusiveness.

Valuing diversity is about celebrating and embracing people’s different social identities and creating an environment that allows these differences to flourish. Northwood has adopted a new diversity statement that lays out the principles of our commitment to staff and to the clients we serve. Northwood is also working on developing a comprehensive diversity strategy to ensure diversity is reflected in all we do.

Northwood’s Diversity Committee works throughout the year to create opportunities to learn about other cultures, faiths, and people of different backgrounds. Through displays, multi-cultural events and observances, the Committee has helped raise awareness of and celebrate our cultural differences.

This past year, they embarked on a new campaign called the “Dignity and Respect” initiative. Modeled after a program started in Pittsburg, it featured a grassroots initiative to support communities, organizations, youth programs, schools, and sports teams in making our world a better place for ALL to live—with ALL of our differences.

Staff and volunteers were asked to take a pledge to treat others with dignity and respect no matter their differences. Displays were set up at each location and people took the pledge and left their handprint on a banner.

By making small changes in our behaviour and how we treat each other, we live our values and celebrate our differences.

Our Mission As a leader in continuing care, we build meaningful relationships with our clients everyday and make a positive difference in the communities we serve.

AdvocacyUsing our Influence

We commit to speaking up on issues critical to carrying out our mandate, to influence discussion

at a system level and, when appropriate, take public positions on issues that are important.

The Face of Northwood is

Changing


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Matthew McCarthyReboom community computer skills resource

Reboom is more than just an outreach program of Northwood. It’s also about connecting people and

connecting communities. Matthew McCarthy reflects

Northwood’s new approach to community engagement.

Matthew is Branch Manager of the Halifax North Memorial

Library on Gottingen Street. He partners with Reboom to

provide basic computer skills to people in the community

with no or limited computer experience.

“It’s a great way to introduce something new to people in

a venue that they are used to,” says Matthew. The program

was introduced by Northwood to respond to requests from

clients and to support its laptop borrowing program; a free

program made possible thanks to a generous donation

from IMP Solutions.

For Matthew, it was a natural fit. Originally from England,

Matthew moved to Canada 10 years ago. His background

in library services landed him a job with Halifax’s public

library system and he’s never looked back. He worked for

a time in Sackville and at the Keshen Goodman library but

has found a home in the North End. He sees the library

as a catalyst for building connections within a community.

“It is the one place that is accessible to all,” he says. “People

can connect at a library and build relationships over time.

It’s not just about books or resource material.”

He enjoys working in the North End and being part of an

active and diverse community. “The library has a very strong

presence in the area.”

The same can be said for Northwood. “Working with

Northwood and Reboom makes perfect sense.” He’s

introduced people to computers who might otherwise

not have had the opportunity to explore what it offers. His

introductory program has also expanded to include a follow

up level, an introduction to iPads and a look at various

“apps” and how they could be used.

“We’ve tried to eliminate the mystery and connect people

with their interests whether it’s email, games or favourite

shows,” Matthew says. “At Reboom, we connect people

with what they like; that is what the library does with books

and DVD’s.”

Matthew’s work with Reboom has also encouraged

Northwood’s residents to explore their community. Several

are now regular visitors to the Halifax North Library.

“Community doesn’t just happen. Relationships and

connections have to be worked at and developed.”

Reboom offers over 30 programs geared to an active

population. They include one-time events, recreational

opportunities, fitness sessions and various informational

presentations. Programs are now available at Halifax, Ivany

Place in Bedford and Fall River.


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Get Connected is a Northwood program that brings together Northwood volunteers and older adults living alone in the community. Each week, volunteers make a social phone call to an older adult that promotes meaningful conversation and a friendly connection.

As a volunteer with the Get Connected service, Diane Klabunde knows firsthand what a difference that friendly phone call can make in a senior’s day.

“It’s wonderful to hear the person perk up at the sound of your voice when you call,” she says. “They really get to know you and can’t wait to hear from you.”

Diane first heard about the Northwood phone call service in 2013 from a friend who was receiving the service. Feeling a bit isolated herself, Diane signed up to receive the calls and quickly saw the benefits in her own personal life.

“It was such a great way to start the day; it was like having a chat over breakfast with a friend. It set the tone for the rest of my day.”

After moving into Northwood, Diane soon developed friendships and found a great community of people who support her. She was eager to see how she could give back. Remembering how valuable the Get Connected phone calls were for her, she decided to volunteer as a caller. Diane now calls each of the individuals on her list once a week, and finds there is always something to discuss or catch up on.

“I have been volunteering with Northwood for several years now, and I love it! It’s a great way to stay involved, and I just love the idea of brightening someone’s day.”

Get Connected: A Great Way to Give Back

Our Vision People living life to the fullest, flourishing in a community of belonging, dignity and choice.

In 2016, Northwood and Shoreham Village signed an agreement forming a new, innovative partnership that allows the two organizations to work together towards a single goal: providing quality care to residents. This is the first partnership of its kind in Nova Scotia.

Both organizations worked hard on finalizing the formal agreement and clarifying the lines of communication and accountability. It was an important process and both sides committed the time needed to get it right. The formal agreement, now signed, forms the blueprint for work being done by staff from both organizations.

“We are learning to take advantage of opportunities to share information and

resources on both sides,” says Josie Ryan, Northwood’s Executive Director for Incare Living. “It’s a sign that the partnership is working.”

By integrating functions such as human resources, financial services and occupational health, both organizations are benefiting from the partnership by spreading costs over a wider area. The partnership has also allowed both Shoreham and Northwood to take advantage of opportunities to share educational resources and knowledge over all three sites. Northwood is piloting a new program called Leadershift that looks at problem solving at the unit level. By trialing the initiative at all three sites, Northwood is better able to access

the program and make adjustments before rolling it out across the entire organization.

There are other benefits as well. Shoreham was able to go through the licensing process under the new requirements issued by the Department of Health. Shoreham benefited from Northwood’s support but also provided valuable information for both Ivany Place and Halifax who go through the process later in the year. By sharing information and lessons learned, both organizations take advantage of the opportunities inherent in the partnership.

Shoreham/Northwood Partnership pays dividends

Mothers are extra special people. They care for us, encourage us and love us for who we are. But, unfortunately, we don’t always have our mothers with us for as long as we’d like.

At Northwood, we are truly blessed to be able to keep one mother’s memory alive through donations to the Northwood Foundation that have made a lasting difference to our community.

Since 1998, the Municipal Group of Companies, owned and operated by the Potter Family, has been donating to Northwood because they believe in our mission and values. They believe we are making a difference to people’s lives. Lives like their mother, and grandmother, Pauline Potter. Pauline lived here with us at Northwood for many years.

Northwood is the largest, non-profit, continuing-care organization in Atlantic Canada. Being a non-profit means we rely on donations to support our efforts to enrich the lives of those we serve.

The donations made in memory of Pauline Potter can be seen throughout Northwood. Through their support of our annual gala fundraising events – the Live More Awards and the Live More Walk – Northwood has been able to create an active living environment that everyone in our community can be a part of.

Honouring Pauline PotterYou may have had a dentist appointment or a massage at the Pauline Potter Community Health Centre or ran a mile or two on a treadmill and lifted some weights at Northwood’s newly renovated Pauline Potter Fitness Centre. These two areas would never have been possible without the kindness and generosity of the Municipal Group of Companies, and the Potter Family.

Other projects they supported include: the purchase of various pieces of mobility equipment, Manor dining room renovations, renovation in the Shirley Burnstein Hall, a new nursing call system, and the purchase of our Northwood Bus – just to mention a few.

We were fortunate to have Tim Potter with us for the grand re-opening of the Pauline Potter Fitness Centre this past March. Tim was proud to know that they have been supporting Northwood in loving memory of his grandmother, Pauline. Keeping her memory alive and honouring the Northwood Community that cared for her at the same time is something very important to the family.

It’s difficult to share with a donor just how much they make a difference and how grateful Northwood truly is. Sometimes, thank you doesn’t seem like enough.

To the folks at the Municipal Group of Companies, and the Potter Family – Northwood is better because of your kindness. Thank you for caring!


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Sitting down with Joan Murphy in her Manor apartment, you immediately feel welcome. Conversation comes easy as she talks about her experience moving into Northwood.

“People kept recommending Northwood,” she says. “I heard from people I knew who lived there as well as staff who worked at Northwood. They all said this place would be perfect.” So did her son who first toured the building to scout out the location. Joan has four sons, a daughter and several grandchildren.

Joan moved to Northwood in February of 2016 and has had no regrets. At the time, she was looking for a place that offered a pleasant atmosphere and a sense of security. She found both at Northwood. She also had a range of options to choose from including Independent Living, Supportive Living or Assisted Living.

Joan chose Supportive Living because she appreciates the extra support to maintain her independence.

Included in her monthly rent is a newly renovated apartment, heat, hot water, power, cable and phone, parking, weekly laundry and housekeeping, personal care, Intouch, medication reminders and an evening meal. It also gives her access to Northwood’s Community Health Centre and the Fitness Centre.

“It feels more like a hotel,” says Joan, who loves the pampering she receives. She can’t say enough about the staff. “They are kind, efficient and make me feel important.”

Meal time has been a pleasant surprise. Tenants in the program gather in a private dining area on the ground floor of the Manor. Supper is served at 4:30 p.m. every day. Joan can choose from the options offered by filling out a menu card for the following day. “The food is great,” she says, “And so is the service.”

Joan’s passion is painting. She is an accomplished portrait artist and displays some of her work on the walls in her apartment. Figures include neighbours, friends, family members or just faces that caught her attention. She learned her craft from a professor at St. Mary’s who took an interest in her and helped develop her talent. She has had a number of exhibitions of her work over the years and sold many of her paintings.

“I don’t do landscapes,” she says. “I’m much better at faces.” Looking at the paintings that adorn her wall, you can’t argue. Whether it’s a grandchild, a friend or just someone she met, her paintings draw you in and capture the soul of the person staring back at you.

The table in her apartment is full of painting supplies though she hasn’t been able to do much painting. “It would be great to have a space somewhere at Northwood where painters like myself could gather,” says Joan. It’s an idea Northwood is looking at.

Joan MurphyTenant, Northwood Manor


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We Can Always Do Better Achieving excellence in all our programs and services is based on learning from our mistakes, applying the best evidence and setting the highest standards. We value our ability to challenge the status quo in pursuing new opportunities.

Simple Rule: Challenge thinking, learn more, do better

HousingBuilding for the Future

Northwood will develop a new vision for housing that responds to the needs of the

population we serve and addresses perceived gaps within the system.

The opening of Ivany Place in 2010, not only introduced a new model of care to the province, it also opened up West Bedford to development. Today, West Bedford is a growing community, offering a mix of single-family homes, townhomes, semi-detached homes, apartments and condos. Conveniently located just off Highway 102 on Hammonds Plains Road, the area offers easy access to nearby amenities, such as shops and restaurants and the BMO Centre.

When Northwood opened Ivany Place, part of the vision for the site was to create a unique retirement community incorporating the facility as a primary anchor. Now six years later, Northwood is developing plans to realize that vision.

This year will see the development of a community garden on the grounds in front of Ivany Place. Thanks to the Board of Governors, the support of the Foundation and donations from organizations, companies and individuals, the garden will bring joy to both the resident population and the wider community.

Main street is the heart of a community. It’s where things happen and where people can find the services they need. It’s where they will find restaurants, entertainment and shopping. A bustling main street is often a sign of a community’s vitality.

Northwood is no different. With over 800 people living, working and volunteering at Halifax and over 200 at Ivany Place in Bedford, Northwood is a busy community. Creating a main street that will reflect our focus on “living more” and provide access and choice for residents is a priority.

Northwood has conducted a review of space along Halifax’s main floor and

Still in the planning stages, is the development of 13 acres of land Northwood owns behind the facility. In exploring its options.

“Northwood began as a response to the plight of seniors living alone in the community,” says Janet Simm, Northwood President and CEO. “Our first project, located on Northwood Terrace, provided housing options to those who could not afford the standard rents available in the marketplace.”

Northwood is going back to its roots and focusing on a population with modest means who may require some support and social stimulation to flourish within a retirement living community.

Conceptual plans call for a range of apartment and lifestyle options, on-site services to support both Independent and In Care Living and a link to Ivany Place.

“By creating a blended population, we promote active living, increase options for people and support the development of a true community identity,” says Janet. While plans are still in the development stage, Northwood hopes to move forward on its vision for the Bedford site in the near future.

is looking at moving offices to more appropriate locations. In its place, it has created a resident program space next to Lawtons and opened the Marjorie Lindsay Centre for our Seeds of Success program. People also have choices. Lawtons provides a full service pharmacy to meet the basic shopping needs for both residents and staff. In addition, residents and staff can drop by CoCo’s for meal service, have their hair done at our “Ageless” Beauty Salon, attend an event in the Shirley Burnstein Hall or listen to music in the Harbourview.

Thanks to funding from the Northwood Foundation, work will soon begin on renovations to the main floor of the

Every community has a main streetManor to accommodate Reboom, Volunteer Resources and the Tenant Wellness Manager.

“We’re looking a creating a community hub on the main floor of the Manor that will be both inviting and serviceable,” says Janet Simm, Northwood President and CEO. “It will also open up more space and create additional options for our main street in the Centre.”

While a decision has not been made about what will go into the space left by the departure of Reboom and Volunteer Resources, ideas are being explored. The main street concept will also be used at Ivany Place in the future.

Back to our Roots

Northwood’s Retirement Living offers a variety of housing options:Assisted Living

Ideal for people having daily challenges and who require all nutritional, medication, housekeeping and laundry needs met in a well appointed apartment and dining room where personalized service is what you can expect. Monthly fee includes all utilities, three meals daily, weekly laundry/housekeeping, personal care, Northwood

Intouch, onsite doctor/nurse and more!

For more information, contact 902-440-2574, [email protected] or visit us online at

www.nwood.ns.ca/retirement-living

Independent LivingIdeal for people who are independent and want a safe affordable apartment with the convenience of location and access to an active social life. Monthly rent includes

heat, hot water and power (Towers only).

Supportive LivingIdeal for people who are not quite managing on their own and need support to maintain independence. Monthly fee includes all utilities, evening meal, weekly laundry/housekeeping, personal care, Northwood Intouch, case

management, medication reminders and more!


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Seventeen years ago, home support worker Charmaine Cater was approached by her supervisor about becoming

a mentor. Since then, she’s mentored more than 25 CCA

students and new hires for Northwood Homecare. “I love my

job and enjoy the mentoring aspect of it,” says Charmaine.

“This is a job where you’re always learning and mentoring

keeps me on my toes and refreshed.”

Being the youngest of three girls, Charmaine says she

spent her early life around people who were older than her.

“I relate more to older people and see myself as an ‘old

soul’ kind of person,” she explains. “My grandmother lived

with our family and we were very close. I’ve always been

more comfortable with elderly people.” In a way, Charmaine

always knew she wanted to care for others and began

working in home care in June 1997.

Charmaine’s easy-going personality has made her the

ideal person for mentoring. She says that being able to ‘go

with the flow’ has definitely helped her deal with different

personalities and is an important quality to have when

teaching others. “I always tell the students I’m mentoring

that I will show them the way I do something, and then say,

you may do it differently. What’s important is that we both

accomplish what we have to do at the end of the day.”

Mentoring not only means teaching others, but also learning

yourself. Charmaine states that she enjoys when the

students are willing to listen and watch, then ask questions;

rather than her always saying ‘do this’. “I’m always open

to new suggestions and certainly don’t know it all,” she

declares. “It’s nice to share tricks of the trade, so to speak,

but also to be shown new ways of doing things.”

Still friends with the first student she mentored 17 years ago,

Charmaine says mentoring has become an important part of

her job; a job she loves and plans to stay at until retirement.

“You have to get up every morning and go to work. If you

don’t love your job, you better figure out a way to.”

Charmaine has been married to her husband Cyril for 20

years and has one son and a two-year old grandson. She

enjoys spending time with her family, travelling, bowling,

walking and playing bingo.

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Charmaine Caterhome support worker & mentor, Northwood homecare


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People Come First We believe treating each other with respect and dignity builds the trust that is essential to our effective relationships. We foster the talent and potential in everyone.

Simple Rule: Seek to understand and act with kindness

Everyone Plays a Part We value a vibrant and diverse community where contributions are recognized and celebrated. We are stronger together.

Simple Rule: Share what you know, ask for what you need, invite different views

Human ResourcesAn Employer of Choice

Northwood will focus on developing new approaches to recruitment, encouraging individuals to

enter the profession and supporting our people to reach their full potential.

Staff Education: Everyone plays a part

In 2015, educators and managers came together to discuss ways to improve the assessment, planning and delivery of staff education across the organization. Their mandate was to identify those areas and make recommendations for a more coordinated approach.

Here is what they determined: • AnEducationSteeringCommitteewillbeformedto provide oversight and accountability of an organization- wide education plan.

• Amulti-yearorganization-wideeducationplanwillbe developed based on the needs of both the organization as a whole, as well as within specific programs. Initiatives will have clearly defined objectives.

• Themandatoryeducationpolicywillbereviewed to determine clear accountabilities and how it fits into departmental operation plans.

• Processeswillbedevelopedaroundrespondingto specific education needs outside of the education plan.

• Waysofimprovingtechnologytosupport/track education delivery will be explored. This could include a tracking system, an education hub on the staff portal and an online learning management system.

• Therolesandresponsibilitiesofthemanagersand educators will be clearly articulated.

The first education planning day will be held later this summer. The committee is looking forward to the beginning of a more collaborative and coordinated approach to ensure staff get the most out of our education and training opportunities.

Northwood: Employer of ChoiceNorthwood continues to be an employer of choice for many people. Northwood offers an excellent benefit package, educational opportunities, employee discounts as well as a positive work environment. Below is an overview of our activity this past year: • Numberofjobsavailabletooutsidecandidates (not filled internally): 403 • Numberofapplicationsreceivedbetween April 1, 2015 – March 31, 2016: 4,216 • NumberofrecentgradshiredonaFTbasis:50 - CCA/PCW (LTC): 5 - HSW/CCA: 44 - RN: 0 - LPN: 1 • Numberofpaidsummerstudentsfor2015:40 • Retirements:40 • Voluntaryfulltimeturnoverrate:3

Northwood Flexicare is looking for caring and compassionate people... Who:• Haveprovidedcaretoothers,personallyorprofessionally• Canhelpwithmealpreparationandlighthousekeeping• Areabletoaccompanyclientsonoutings(socialorerrands)• Canprovidepersonalcare

We offer flexible hours and

competitive wages.

If this opportunity interests you, call 902-454-3369

or email [email protected]

Northwood is guided by a singular purpose: “We can always do better.” When life changes, and society changes, Northwood has always led the way, with a commitment to quality and a promise of service. For over 54 years, Northwood has been Nova Scotia’s most dynamic continuing care organization committed to innovation and change.

Our commitment to quality is ingrained into our culture. Northwood has over 30 quality improvement initiatives

Leadershift:

(blue box initiatives) that are actively being pursued throughout the organization. They include person centred care, enhancing the resident dining experience, the implementation of Kronos and the development of a diversity strategy to name just a few. While most of these initiatives involve a team approach, Northwood is also looking at ways staff can contribute more directly to our success and make a real impact on the lives of the residents they serve.

Called Leadershift, it is an initiative now being trialed at Shoreham, in Bedford and at Halifax. The program provides a tool to solve problems or issues that come up on the front line of care.

“Not every issue requires a formal response,” says Josie Ryan, Executive Director for In Care Living. “Many day-to-day issues come up that affect life on the floor can best be solved by staff working there.”

It may be a seemingly small issue, like not having enough glasses available for breakfast on the floor in the morning or a missed resident’s birthday, but it has a big impact on the workflow and experiences of both residents and staff.

People working on the floor come together to create a daily status sheet. This helps the staff get ahead of their day and foresee any issues or challenges and opportunities to work together to address them. Issues are also identified through improvement opportunity tickets. Anyone can contribute a ticket. Tickets are posted on a “huddle board.” Two or three times a week, staff discuss tickets posted, establish priorities and develop solutions. Updates are provided on previous initiatives, progress noted and successes celebrated. Results are tracked.

Leadershift reflects a culture shift within the organization. It moves problem solving to the front line and promotes an interdisciplinary approach that encourages communication on the floor. It provides staff with the opportunity to develop their own skills, learn more about their environment and feel they can make a difference.

Northwood is proud to be an inclusive employer who encourages diverse applicants.


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On the wall of Stephen Jefferson’s room is a framed photograph of his wedding day in December 2009. His

bride, Roberta, is stunning in her blue dress and pearl

necklace. His brand new suit and tie were purchased just

for this very special day; the day he and Roberta said “I do.”

This is their love story.

When Stephen walked into Melville Heights and saw the

snooker table and bridge sign, he knew that’s where he

wanted to live. He didn’t know then that the woman he

would soon marry lived on the next floor up.

It was a flood in her apartment that brought them together

in a chance meeting in the hallway. “I saw Roberta with

pictures lined up against the hallway wall and wondered

what was going on,” says Stephen. “I offered to help hang

the pictures in her new apartment but she said no.” Realizing

the paintings were quite good, he offered to buy one from

her and again she refused, but in end finally said yes. After

that, he says he put a love note under her door.

Over the next while, they would walk the corridors together

and Roberta even helped Stephen with a presentation

he was doing in the common room. “It was after that, that

I kissed her and said ‘I love you’,” says Stephen. “When

Roberta said ‘I love you’ back, the world stopped.”

When Stephen introduced Roberta to his two daughters,

they immediately approved and said they hadn’t seen their

father this happy in years. Soon after, they announced their

engagement at a family dinner.

On December 5, 2009, at age 85 and 88, Stephen and

Roberta were married; the first couple to wed in the chapel

at Melville. “When Roberta came in, the tears sprang to

my eyes,” says Stephen. “Sometimes the right thing is put

in front of us and I was so sure this was the right thing to

do.” All 100 residents came to their reception, as well as a

CTV cameraman to cover the joyous event. “I remember

Roberta telling him I was her ‘toy-boy’.”

In 2014, Roberta spent three months in hospital after being

diagnosed with cancer of the bowel. When she recovered,

they moved into Ivany Place in March 2015. Stephen says

Roberta’s health never really came back to the way it was

before and in November 2015, she passed away.

“We knew we were each other’s soul mate, and even

though it ended as it did, I wouldn’t exchange one hour of

our lives together.”

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Stephen JeffersonResident, schooner landing, Ivany Place


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It’s 8:00 o’clock in the morning and the door bell rings at a home in Dartmouth. It’s Northwood Homecare making a regular visit to a client living alone in the community. It’s one of five or six visits this home support worker will make today. With over 550 Home Support staff, Northwood serves over 1,800 clients throughout the Halifax Regional Municipality, Windsor, West Hants and Hantsport.

With more than 30 years of experience working in the community, Northwood has built an enviable reputation as one of Nova Scotia’s leading home care providers.

“It’s not just the care we provide,” says Michele Lowe, Executive Director for Northwood in the Community. “It’s also about the conversation we have while we’re there and the relationships that are formed.”

Clients depend on Northwood to provide the support they need to remain at home. Tasks include help with bathing, dressing or personal hygiene. We also provide light housekeeping including vacuuming and laundry. We provide these services as part of the province’s continuing care system. It’s a system that is under stress.

People want to remain in their homes as long as they can. With an aging population and the ongoing fiscal challenges faced by the province, Nova Scotia is making difficult decisions to ensure people receive the care and support they need to age with dignity and respect.

That has meant significant changes to how the home care sector does business. Northwood has faced these challenges before head on with innovative approaches to our service delivery model. We have made tremendous progress to become more cost effective and accountable. However, government continues to set new targets to reduce wait times for access to service. Northwood is one of five home care agencies that share a central intake process for clients who are referred for service by Continuing Care. Through strong recruitment efforts, Northwood Homecare has made a significant impact on reducing the wait list resulting in a “service list” where clients now receive help in their homes within days of Northwood accepting their service.

Homecare client Madeline Way with Home Support Worker, Lucy Warwick-Sullivan.

Homecare: Change in ActionWe have accomplished this work without compromising on our values. We continue to recruit and invest in our staff to make sure they are well prepared to respond to client needs, and we have supervisors to support front line staff, clients and families to work through challenges and achieve the best quality of life possible. We have invested in and continue to invest in tools and technologies to support communication and efficiency of work. And we continue to support fair and equitable pay and benefits for staff.

That doesn’t mean we can rest on our laurels. We believe we offer the best Home Support Service in the HRM and beyond. That doesn’t happen by accident. “It takes a team with everyone playing a part,” says Michele. “It requires high quality, committed individuals working in the home, a dedicated staffing group, a supportive supervisory team, backed by Human Resources and Finance working together to achieve our goals.”

The work continues.

Program Growth and DevelopmentAchieving Excellence in Care and Services

We are committed to strengthening programs to improve the quality of life and safety of our clients by developing

new responsive programs.

Person and Family Centred Care is an approach that influences the way in which health care is delivered. It acknowledges the expertise and experience that both those receiving care and care providers bring to the relationship. Services and supports are designed and delivered in a way that is integrated, collaborative and mutually respectful of all persons involved.

In 2011, Northwood was selected by the Alzheimer Society of Canada as one of six long term care facilities across Canada to participate in a project entitled: ‘Client Centred Care: Future Directions for Policy and Practice in Home and Community Care’. The project was in partnership with Saint Elizabeth Health Science Centre in Ontario.

Northwood was provided with resource materials to develop an education program for the full range of direct

Research: Building on what we know

Person & Family Centred Care

care providers (eg. nursing, allied health, support services). The content was delivered in three 90-minute sessions over a period of several months with 854 Northwood employees participating in at least one session.

Following completion of the education, work began on addressing what staff perceived as potential barriers to implementing this model of care, as well as defining professional boundaries, teamwork, ethical decision making and cultural sensitivity. ”Northwood sees this as an opportunity to formally establish a model of care for In Care Living,” says Darlene Rogers, Director of Resident Programs & Services. “Our goal is to have this philosophy embedded in everything we do.”

Most Canadian seniors in long term care take several prescription drugs. This is called polypharmacy. Studies show that too much or inappropriate medications can lead to adverse effects, such as falls, higher health care use and lower quality of life.

The polypharmacy research project at Northwood is conducted by Olga Kits, a doctoral candidate in the Faculty of Pharmacy at the University of Toronto and a research methodologist at the Nova Scotia Health Authority. She is researching the everyday world of prescribing and polypharmacy at Northwood, asking questions such as,

what does the practice of prescribing look like on the floors and in the administrative offices? What are some of the challenges involved in ensuring residents receive no more drugs than clinically necessary?

Olga is shadowing clinicians and administrators, observing the day-to-day world at Northwood learning how people think about and do their work. This research looks at opportunities for intervention and education for healthcare providers, residents, and their caregivers around the management of polypharmacy within long term care.


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Darryl CoffeyProduction Supervisor, Food & Nutrition Services

Northwood at the Harbour

Growing up in the north end of Halifax, Darryl Coffey saw Northwood as just another part of his neighbourhood.

“I can remember the site here before the Centre was built,”

he says. “I also remember coming down when the Queen

came to visit in 1976.” So it worked out well when he was

hired on November 1, 1980 to work part time in the dish

room at the age of 16.

After graduating from high school and figuring out he

was interested in cooking, Darryl starting the culinary arts

program at NSIT on Leeds Street. Two years later, in 1984,

he received his Red Seal Journeyman papers and was

promoted to first cook at Northwood. In 1992, Darryl moved

into the production supervisor role and is now in charge

of kitchen operations, ordering food, creating recipes,

managing food shortages, as well as overseeing the meals

created for Meals on Wheels, Out & About and Supportive

Living.

With nearly 36 years of service come a lot of memories!

When Darryl first came to Northwood, he says there was

a dining room and servery on the main floor of the Manor

(where the Fitness Centre is now), where Manor residents

would come down to eat their meals. Food services staff

would serve the food from behind an open steam table.

He also remembers when the Harbourview Lounge (known

then as Tiffany’s) had a fountain in the middle of the room,

two snooker tables and a pool room in the back.

“Northwood has been more than just a job for me,” says

Darryl. “Many of my coworkers have become family, and like

any family, we always come together to make everything

work.”

Speaking of family, Darryl’s wife Florence also spent 30

years working at Northwood. “Florence got a job here in

1981 and didn’t even tell me,” he says. “I came to work and

saw her and said, ‘what are you doing here?’” Most of the

time, Darryl was her boss, but he says they always found a

way to leave work at work, and home at home.

Looking back, Darryl says he never thought he’d stay this

long at Northwood, but can’t imagine working anywhere

else. “You have your good days and your bad days, but that

comes with every job. Northwood has always been a good

place to work.”

Darryl and Florence have a son named Shawn and two

grandchildren; Liam (10) and Abby (8), who live with them. He

owned a catering business for 13 years and a restaurant for

three and a half years. Darryl enjoys making and painting

ceramics, swimming in the summer and spending time with

his family.

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Gary WentzellTenant, Northwood Manor

What made you want to join the Seeds of Success group? I was tired of sitting in my apartment staring at the wall. It’s a good way to meet people. Now I know people I didn’t before and I love that. I’m expanding my horizons.

What do you get out of being a participant? For me, it’s a form of self expression, especially with planting. If I’m having a bad day, it makes me feel better. It’s therapeutic. Plus all the new friends I’ve made.

How do you feel when you leave the program? If I feel good when I arrive, then I feel three times better when I leave. If it’s a bad day, I still feel better when I leave.

Allister HiltzResident, Hickory Shore, Northwood at the Harbour

What does the Seeds of Success program mean to you? It means time spent with people, my friends, doing things I like to do. It means I can do art, planting and gardening and painting. I was one of the first people to sign up and I’ve only missed one day!

How do you feel when you leave the program? I wish it would never end. I enjoy all of it and the program always makes me really happy.

What would you say to someone who is thinking about joining the group? I would tell them they will have a good time; talking and being around people. I used to be upset a lot and this program helps me feel happy.

Seeds of Success is Northwood at the Harbour’s mental health support program offered to residents and tenants.

Seeds of Success participants happy to have program

Allister and Gary are program participants who wanted to share their experiences.

We Are All Accountable Each person is accountable for their actions in delivering service, proper use and respect of resources, and fostering healthy relationships.

Simple Rule: Own your responsibilities and the impact of your actions

For the past year, tenants living at Northwood at the Harbour have been able to access a primary care clinic offered through the Pauline Potter Health Centre.

The weekly clinic brings together Northwood’s Nurse Practitioner, Cathy Misener and physician, Dr. Cathie Meehan to offer the same services that any GP or family doctor would provide. “We’re pleased to be able to provide excellent access to primary care right in the building,” says Michele Lowe, Executive Director, Northwood in the Community. “This service allows the nurse practitioner and physician to really specialize in senior care, which is in line with other services at the health centre.”

Already proving to be a success with Northwood tenants, the hope is to eventually expand the clinic into surrounding communities. “This vision fits with Northwood’s goals of program growth and community engagement,” says Michele. “We have so much to offer our clients.”

The Primary Care Clinic is just another service in the full menu of services available at the Pauline Potter Health Centre: • DentistryandDentalhygiene • Ophthalmology • Chiropracticservices • Registeredtherapist • PodiatryandFootCare • Massagetherapy • Audiology • Esthetics • Optometry

Northwood believes that, to achieve excellence in all our programs and services, we need to learn from our mistakes, apply the best evidence and set the highest standards. We value our ability to challenge the status quo by pursuing new opportunities and responding to the emerging needs of our clients.

Quality is reflected in one of Northwood’s key values: We can Always Do Better. Quality improvement is part of the day to day operations of the organization. Various teams come together on an ongoing bases. They include Department teams, Quality Circles, Infection Control, Education, Diversity, Resident/Family Councils, Occupational Health and Safety Committee, Homecare Continuous Quality Improvement committee. Quality improvement is one of their core responsibilities and integrated in all they do. Other teams come together for specific quality initiatives. They are time bound, have specific deliverables and bring together the resources they need, both internal and external to deliver results. Current initiatives include: • Developmentofadiversitystrategy • Personcentredcareeducation • Educationprogramreview • Residentroomstandards • Fallpreventionstrategy • Emergencypreparedness • Recruitment • Implementationofanelectronichealth record in In Care Living • Mentalhealthstrategy • Spaceplanning

We can always do better

Primary Care Clinic a SuccessChristina Kotowski, 2 Manor with Nurse Practitioner, Cathy Misener

N o r t h w o o d Life s p e c i a l e d i t i o n

24

Margaret remembers the first time she drove by the

multi-coloured building in Bedford. Intrigued, she asked

around and was surprised to learn it was a new long term

care facility being built by Northwood.

“It was not what I pictured a nursing home would look like,”

says Margaret Szabo, Northwood’s Director of Business

Development. When she later saw the ad for Director of

InCare Living at Ivany Place, she decided to learn more. It

seemed like a natural fit. Having trained as a nurse, she had

later completed a MBA and had spent her career working

for a leading human resource firm specializing in change

management and leadership development.

For Margaret, losing both parents to dementia was life

changing. Learning firsthand what it was like to be a

caregiver, while getting to know each of them again in a

totally different way, opened her eyes and her heart to

others. In 2010, Margaret accepted Northwood’s challenge

to open Ivany Place. She learned a lot over the next five

years, not only about Northwood, but also about herself.

“I learned that together we are stronger,” she says. I learned

the value of community.”

In 2015, she was asked to help Northwood Homecare

prepare for a possible RFP given her consulting background.

It was a chance to learn more about Northwood and to

help Homecare showcase the value they bring to clients.

In an industry facing tremendous change and competition,

Margaret saw opportunity. It wasn’t long before she was

working with people across Northwood to develop ideas -

the new business development role was born.

It’s a nice fit. With her background in business and

development, Margaret brings a new perspective and hard

skills to the table. “In many ways we are going back to

our roots as we connect with community. Helping people

frame out ideas and communicate value as they reach out

to funders is key”. One of the first projects was to help

the Recruitment Team build a business plan for Flexicare,

Northwood’s new staffing agency. Margaret is also the go

to person for the new Community Garden in Bedford West.

“Funders are looking for maximum impact for dollars spent,”

she says. “With the right project and a tight, coordinated

approach, teams have been very successful in attracting

grants this year”.

Margaret sees a bright future for Northwood; one where

we continue to scale up our work on behalf of those we

serve. Her work has brought profile to Northwood’s social

enterprise model, built new connections and added value

to what we do as an organization.

“Northwood is a great organization and we are really

positioning ourselves for growth,” says Margaret. “The

best part is I get to work with great people who care and

think outside the box.” It’s a model that will help to guide

Northwood’s journey forward. The road trip continues!

Margaret remembers the first time she drove by the


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We Promote Social Justice We believe in using our voice to influence positive change and fairness.

Simple Rule: Speak up for positive change, fairness and choice

Brand AwarenessGetting to Know Us

Northwood will capitalize on itsname and reputation to promote

a better understanding of our continuum of services.

Northwood’s Ivany Place had the privilege of hosting a Community Ceremony on May 11th for 39 new Canadians as they took their Oath of Citizenship and officially became Canadian citizens. Organized by the Institute for Canadian Citizenship (ICC), a non-profit charity dedicated to helping new citizens integrate into Canadian life, Northwood was asked to participate to create a unique experience for all those who participated.

“I believe new citizens should be warmly welcomed into their community and that their first day as a Canadian citizen should be filled with warmth, new friends and pride,” says Annette Carter, a volunteer, with the Halifax Committee of the Institute for Canadian Citizenship.

Ceremonies are usually held twice a year in welcoming public spaces. Several Northwood staff and volunteers were involved.

Northwood offered the backdrop of a long term care facility and the opportunity for both residents and staff to participate. A number of Northwood staff and volunteers stepped forward to host the informal discussions with new citizens and their guests and encourage them to share their stories and experiences as they celebrate and reflect on what it means to be a Canadian citizen.

For the Northwood members who participated, it proved to be a meaningful experience.

“It was a wonderful hearing their stories” says Joyce Mal “I was so pleased to hear how welcoming Nova Scotia is.”

“What an amazing opportunity to meet so many individuals who were so proud to call Canada their home!” commented Margaret Szabo. “There is so much that we can learn from each other as we work to build an inclusive society.”

Northwood takes advantage of opportunities to profile the organization in the media and at community events. This past year, Northwood’s brand was featured prominently in a number of venues.

A grand opening of the Marjorie Lindsay Centre was held, where guests saw a video produced to promote the program We were featured on the news.

CTV news did a feature on our “Giving Tree” campaign in December.

Eastlink did a story on NWBC for inclusion in a feature about their Community Television station.

Northwood was featured extensively on 92.9 JACK FM in December, promoting our Christmas Card Campaign. Global TV came in to film on the day we distributed the cards.

A story on the Conservatory of Music and their performance at Northwood aired on CBC news in January.

The official reopening of our Fitness Centre as a dementia friendly environment was held in March. The event was featured on social media, Global television, News Radio 95.7 and CTV.

Look what we’ve accomplished!

Northwood in the News

Brake the Stigma Car Raffle

Draw Date: September 10, 2016

a 2016 Honda Civic SE

northwoodfoundation.ca

In support of Northwood’s Mental Health Initiatives

$25 each or 5 for $100

Sponsored by

Proud to be partnering with:

(902) 454-3069

WIN

Prize may not appear exactly as shown. No substitution of the offered prize may be made and no cash will be given in lieu of prize

Debit and Credit ticket purchases available at the Northwood Business Offices

Tickets are $25 each or 5/$100 and can be purchased at: northwoodfoundation.ca; 902-454-3069;

or Northwood Halifax/Bedford business offices.Draw date is September 10, 2016

Lottery license: AGD-101822-16

Saturday, September 10 - Northwood at the HarbourAll money raised from the Live More Walk will

benefit the Dignified Living FundRegister today at www.northwoodfoundation.ca or

call 902-454-3069 for more information.

Citizenship Ceremony Held at Ivany Place

AwardsAtlantic Canada Top 100 Employer, 4th year in a row

Nova Scotia Top 50 Employer, 3rd year in a row

Top 50 Atlantic Canada CEO

Employer of the Year – Eastern College

Finalist: BBB’s 2016 Torch Award for Ethics

Excellence in Promoting a Psychologically Healthy Workplace (Large Organization) award for 2015 from SMU

2015 Co-op Employer of the Year award from MSVU

Accreditation with Commendation in 2015

Donations/Grants:$100,000 from Marjorie Lindsay to launch

the Seeds of Success program

$100,000 from the Municipal Group of Companies to renovate the Pauline Potter Fitness Centre

Nova Scotia Department of Seniors Age-Friendly Community Grant

(dementia-friendly fitness programming) - $9,833.35

Community Garden grants:Nova Scotia Department of Communities, Culture and

Heritage (design and infrastructure) - $60,000

Halifax Regional Municipality (infrastructure) - $15,000

Councillor Tim Outhit - $10,000

Canada Bread Good Neighbour Project grant (lumber and supplies for planting beds) - $5,500

Fiskars 2016 Project Orange Thumb Grant (cash and tools) - $3,500

Cobequid Community Health Board partnership support (soil) - $1,000


28 29

Families are an important part of Northwood’s “circle of care.” Whether a loved one is a resident in our In Care living program, a tenant in one of our apartments, a customer of Intouch or a client in our Homecare service, families depend on Northwood to provide compassionate support when it’s needed.

For many, staying involved in the lives of their parents as they age is a critical part of their commitment to family. They visit often, participate in activities and include their family member in their holiday celebrations and special occasions. Families stay involved by monitoring the ongoing health of loved ones, booking medical appointments and running errands when needed.

Involving family in their loved one’s care is an ongoing challenge, not only for Northwood, but for family members as well. Work, distance and schedules can often create barriers to communication for both sides. While Northwood has traditionally relied on staff as the primary method of communication, we also use the phone, email, newsletters

Northwood’s reach extends beyond the walls of our facilities and into the community. For over 30 years, Northwood has provided a range of services designed to support those who choose to live at home. In 1985, we introduced home care services to respond to families concerned about loved ones living alone in their own homes. The following year, we introduced a personal response service as part of an emerging focus on technology for clients living at risk. Adult Day was added to support families living with dementia, providing a range of meaningful, stimulating and structured activities according to the individual abilities, needs and interests of the participant.

Throughout our development, volunteers have made it possible for thousands of people to connect to Northwood. NWBC is broadcast to over 30,000 people in Nova Scotia, PEI and parts of New Brunswick daily from 10:00 a.m. to 12:00 noon over Eastlink Community channel 10 (610 HD). Volunteers make social calls to people living alone in the community through Get Connected and support programs in Reboom. A network of volunteer service groups install and maintain our Intouch service across Nova Scotia. Corporate volunteers help with events and support projects like Bedford’s Community Garden.

Northwood is now looking at expanding opportunities for volunteers in the community. Many seniors require help with non-medical services, errands, shopping, providing friendly visits, or light home maintenance. Volunteers can fill many of these roles, adding value, building relationships and contributing to the quality of life of the client.

Volunteers can benefit from knowing to have made a difference in their community, gained valuable job experience and learned more about their neighbours.

While still in the development phase, Northwood hopes to roll out the program in 2017. If you would like to become involved as a community volunteer, contact us at [email protected]

and information boards to get information out. Families also struggle trying to arrange appointments, schedule visits or ensure everyone has the same information.

Technology may be the answer. Northwood is currently reviewing online tools that will bring together the client’s network of caregivers. By connecting online, families could: • Savetimebysendingupdatestoeveryoneatonce. • StayorganizedbykeepingtrackofHomecare appointments, doctor visits, medication lists and important information that is easily accessed. • Reducestressandsharetaskssothateveryonefeels involved and not overburdened. • Sharenews,photosandopportunitiestogetinvolved. • HaveaccesstootherNorthwoodprogramsthatcan support them in their role as caregivers.

Providing better access to information and involving families directly in the lives of their loved ones creates a more focused approach to care in which everyone feels they play a part.

Using Technology

to Stay Connected

L O O K I N G A H E A DFocus on the Community

PointClickCare: Northwood moves to electronic health records

Our world has been transformed by digital technology – smart phones, tablets, and web-enabled devices have changed our daily lives and the way we communicate. Healthcare is no exception.

In November 2015, Northwood started the process of moving towards electronic health records with a program called PointClickCare (PCC). This web based software, used by 12,000 senior care providers, allows for secure access to health records for departments providing care and services to residents.

“PointClickCare will not only improve communication but will assist in ease of documentation by eliminating many of the tasks associated with manual charting,” says Karie Raymond, In Care Living and PCC Project Lead. “While much of the information is the same, it’s presented in a more streamlined way. This is going to help us to have up-to-date information always at our fingertips. Plus we will never have trouble reading handwriting again.”

Now fully operational, PointClickCare gives charting access to not only care staff like RNs, LPNs and CCAs, but also to Allied Health staff and external consultants (e.g. dentist, foot care, etc.). Thanks to the purchase of tablets for each of the floors, charting can now be done either from an office or at the bedside.

N o r t h w o o d Life 2 0 1 6 s p e c i a l e d i t i o n

Northwood at the Harbour

2615 Northwood Terrace

Halifax, NS B3K 3S5

Tel: 902 454-8311

Northwood Ivany Place

123 Gary Martin Drive

Bedford, NS B4B 0G7

Tel: 902 407-8500

Northwood Homecare &

Corporate Offices

130 Eileen Stubbs Avenue, Suite 1 South

Dartmouth, NS B3B 2C4

Tel: 902 425-2273

www.nwood.ns.ca [email protected]

Northwood is a not-for-profit, community-based organization.

Documents

I special edition The Power of Love...Northwood Life 2016 special edition Northwood Life 2016 special edition2 3 Vollick McKee Petersmann, award winning landscape architects, led the