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IBM Business Process ManagementOverview and Demonstration of IBM BPM In Action!
http://BlueworksLive.com
The simplest way to get started with BPM
Process Discovery“Modeling for Documentation”
The quickest way to deliver robust process applications
Process Implementation“Modeling for Execution”
[email protected]. Consulting BPM Solution Architect Open Group Master Certified SW IT Specialist
Goto > http://IBMBPMDemos.com for more information and resources
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Process Improvement Requires A “Third Way”
Flexibility
Low cost/time
BuildBuild
BuyBuy
CustomizedUniqueHigh TCOIT bandwidth Reduced time
Initial CostStandard Feature setReliance on vendorResponse to Change
“Third Way”
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Process-improvement requirements are likely to be unique, which favors build rather than buy. And the timeframes and costs of both are often not compatible with process improvement, so a ‘third way’ is required.
BPM
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ExecutiveManagement
CustomerService
Risk ManagementTeams
Finance and Ops
AccountAdministration
1. Informal tasks and communication (e.g. Paper, email, spreadsheets)
2. Inefficient working environment spans systems
3. Inconsistent prioritization
4. Inconsistent decision making
5. Incomplete or inaccurate data flow between systems
6. Lack of control over systems and business events (exceptions)
7. Poor visibility into process performance
Customer Problems:
• Cannot grow efficiently
• Poor customer satisfaction
• Limited visibility
Business Chaos Begs for Process Improvement
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1. Automatically prioritize, route work and Automate decisions
2. Guide users through decisions
3. Standardize resolution across geographies
4. Leverage existing systems and data
5. Monitor for business events and initiates action
6. Real-time visibility and process control
7. Reduce errors and improve accuracy
8. Improve consistency across geography, channel, division
9. Analyze Metrics and Optimize Processes…
Customer Benefits:
• Huge reduction in manual interactions
• Faster Issue Resolution
• More flexible, responsive systems
• Metrics, measurements and Visibility in business terms
Process & Rules Management Bring Order to Chaos
Process
ExecutiveManagement
CustomerService
Risk ManagementTeams
Financeand Ops
Account Administration
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IBM Business Process Manager - Built on SOA Infrastructure
Systems
SOA
BPM
ExecutiveManagement
CustomerService
InvoiceReconciliation
Teams
Finance& Ops
AccountAdministration
IBM Business Process ManagerIBM Business Process Manager
– BPM can abstract the “business process” from underlying systems and services.
– Over time, IT can consolidate those services into a common set of services within one SOA layer.
– Users of the process are not affected as services and systems are merged, replaced, or updated.
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The Essential BPM Capabilities‣ Modeling
‣ Simulation+Optimization
‣ Workflow
‣ Rules
‣ Business Data Mgmt
‣ Human Interfaces
‣ Documents
‣ Event Monitoring
‣ System Integration
‣ Metrics
‣ Analytics
ExecutiveManagement
CustomerService
InvoiceReconciliationTeams
PolicyAdministration
AccountTeams
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BPM Roles-based Development – Rapid, Agile and Iterative
Worker
BPM Developer
Business Analyst
Manager
Administrator
Process ModelerBPM
Shared ModelProcess Center
Process Designer
Process PortalAdmin Console
OptimizeDesign
Execute
Process Inspector
Process Designer
Process Optimizer
Process Portal
Scoreboards
UI Screen Flow Coaches
• Collaborative platform
• Iterative, shortened development cycle
• What you model IS what is executed!
• Single, Shared process model
• Lower technical effort (less time, cost, risk)
• Simplicity with Sophistication(Attractive to BOTH Business and IT)
Integration Developer
Integration Designer
BlueworksLive.com
PD Collab OF BPD XL
OF Full BFSQS BFSBW>PD L
Coach BFS
BD Search
ILOG S ILOG 1
ILOG 2 Process Designer OF OptimizationProcess Portal
ProcRulesEvBW Collab BPM 75 Adv Integration BPM75 a Snap Depl 2
SnapDesignSandboxbwl sbwl m Designer Portal Optimizer
BW>PD S
bw bpm e2eiS1
iS2 WODM
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http://BlueworksLive.com
The simplest way to get started with BPM
Process Discovery“Modeling for Documentation”
The quickest way to deliver robust process applications
Process Implementation“Modeling for Execution”
IBM Business Process Mgr v7.5
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IBM BPM In Action
Simplicity with Sophistication: “Business friendly while IT Savvy”
Power with Integration Middleware
Visibility for Business Stakeholders: Dashboards, reports and more
Governance throughout Design-time and Runtime
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BPM delivers increasing business value as adoption progresses
Efficiency
Saved more than $100M with improved efficiencies and higher
levels of customer service
Effectiveness Agility
Cut “engineering” time of designers on car systems
by 20% in one year.
Take time and cost out of the process
Work smarter to deliver higher revenue and profit
Outmaneuver competitors with rapid response to change
Speed to market gains of over 50%
Reduced development time
by 40%
Drives $3.6M in additional revenue and saves $2.7M by integrated sourcing processes
with real-time inventory visibility
Line of Business Personnel Launch Campaigns in
Two Days Instead of Months
Business Value RealizedProject Program Transformation
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BPM Process Discovery & Modeling in the Cloud• Blueprint Process Modeling for inventory & mapping• Knowledge sharing & collaboration• Process analysis & prioritization
BPM Process Modeling & Implementation• Rapid process application development• Continuous process improvement• BPM program management
Education, Enablement and on-demand Services• Quick Win Pilots• Role-based education & mentoring• Expert Services when and where they’re needed
Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services
http://BlueworksLive.com
http://IBMBPMDemos.com
http://www.ibm.com/developerworks/websphere/services/
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Merci
Grazie
Gracias
ObrigadoDanke
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