IBM Connections 4 Launch - Engageengage.ug/engage.nsf/pages/2012_Slides_e/$file/BLUG_Connections… · Gather the e-mails, IM chats, documents, messages, and other information that

© 2011 IBM Corporation

IBM Connections 4 LaunchMark OsbornTechnical Leader EuropeIBM Social Business

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Picture source: http://www.flickr.com/photos/ralphandjenny/4612732045

Picture source:http://www.flickr.com/photos/carbonnyc/3268320322/

Engaged

Transparent

Nimble

Social BusinessSocial Media

Primarily marketing and PR

Encompasses organization and

business processes

Social Media vs. Social Business

© 2012 IBM Corporation31

ROI of Social Business

30%

20%

20%HR & Talent Management Increase speed to access knowledge;Increase speed to access experts

Customer ServiceIncrease Customer Satisfaction

R&DReduce time to market;Increase number of successful innovations

Source: Business and Web 2.0: An interactive feature, McKinsey Quarterly ROI Study, 2011


Executives leading the way to build trust

IBM’s CEO

•Dedicated Communication Community called “ThinkTogether”

•Video Blogs– First day on job

– After every Qtr

•Recognition via micro blogging

Much more likely (31%

More likely (51%)

No difference

(16%)

Less likely (2%)

Likelihood of trusting CEO & leadership who openly communicate on Social*


Our industry leadership…

of the top 10 banks and retailers

of the largest telcos governments covering all G8 nations

…provides unparallelled experience on how to achieve success

Expertise across all Industries & GeographiesExpertise across all Industries & Geographies

#1Ranking by IDC for 3

consecutive years

60%of Fortune 100 use

IBM Social Business

36,000+IBM Social Business

general business customers globally

IBM Connections

● ...is social software, designed to meet the needs of business.

● ...empowers business professionals to be more innovative and productive, by helping them identify and build networks of subject matter experts.

● ...facilitates the creation of vibrant communities of employees, business partners, and customers where creative ideas can be exchanged that can foster increased business growth.

● ...helps teams accomplish their business objectives, whether they are located locally or distributed geographically.

IBM ConnectionsCore Platform

Integrated Capabilities of IBM Connections

HomeSee what's happening across your social network

BlogsPresent your own ideas, and learn from others

CommunitiesWork with people who share common roles and expertise

FilesPost, share, and discover documents, presentations, images, and more

Micro-bloggingReach out for help or share news with your social network

ProfilesFind the people you need

WikisCreate web content together

Social AnalyticsDiscover who and what you don’t know via recommendations

ActivitiesOrganize your work and tap your professional network

BookmarksSave, share, and discover bookmarks

ForumsExchange ideas with, and benefit fromthe expertise of others

MobileAccess Connections anywhere, anytime with mobile & tablet access


IBM Connections 4.0 Themes

Business To Consumer

Enhanced Communities for Teams

Mobile & Social Everywhere

Social Platform Evolution

● A consolidated, customizable overview of your social network

● Access status updates and content updates from your network

● Integrate 3rd party content more easily via open standards

● Take action on content directly from your Activity Stream without switching contexts

● Share and personalize Status Updates and Files using the share button

● Repost interesting content from your network in one click

Home Reduce redundant work

Home Take action on events

Filter what you need

View & Act on updates

Work directly in the stream

Includes 3rd party updates

Activity Stream Enable a more effective workforce

• Easily share files & photos in your status updates

• Provide feedback in status updates by using a single click to indicate 'Like'

– See and find others in the organization who liked the entry

• Search across all status updates to leverage intellectual capital created in these micro conversations

• Follow conversations via hashtags

Microblogs Quickly share information with others

Microblogs Share from anywhere

Share from anywhere

Create public status update, or

target it to a group

Attach a file (e.g. a photo) to status

updates

BP's / ISVs can add their own

sharing options

● Quickly find the people and expertise you need

● Post a status message informing your network of what you are doing

● Grow and maintain your professional network

● Communicate to your network your expertise and content

Profiles Respond faster to customers and make better decisions

Profiles Respond faster to customers and make better decisions

Org Structure

Social Networking

Custom links & widgets

New in 4.0: Recent updates view

Social tagging

SynchronizedPerson Info

Social Analytics

● Personalized, smart recommendations for the People, Community and Content you should know

●

● Based on your Profile, tags, social network, and actions

●

● Found in Home page, Profiles and Communities

●

● New in 4.0! End users can discover trending topics and content via the trending widget

●

●

Social Analytics Discover popular topics right now

● Reports / dashboard to monitor adoption and community vitality

● Metrics available at the global or community level

● Comprehensive set of metrics of all Connections services and page views

● Flexible drill down and data slicing

● Select timeframe and specific module● Filter by geography, business unit, or title● Switch between line, pie chart, table

●

● Create custom reports or modify existing ones

Metrics Understand platform & community adoption

Metrics Understand platform & community adoption

Select how data should be

grouped

Select apps to see data for

Pick appropriate date range

Connections Mail Access and respond to email

Access mail & calendar

Read & respond to

mailBackend is flexible:

Domino or Exchange

Connections Mail Collaborate in context

● Primarily focused on key messaging capabilities

● View and compose mail message● Including rich text editing, spell check,

etc. ● Signatures, addressing, and directory

search● Mail badge provides visual indication of

new content● Embedded Experiences● IBM Connections files integration● View one-day calendar and view

individual entries● Security features

●

● Ability to launch “primary” messaging client, iNotes, on Domino systems

●

Connections Mail Accelerate adoption of Connections

● Scheduled for delivery in Sept 2012 via http://catalog.lotus.com

● Back ends scheduled to be supported are:

● Domino 8.5.3+ ● Exchange 2007 and 2010● IBM SmartCloud and other back-end

systems targeted for future releases●

● Plan to continue to build out capabilities over subsequent releases

● Launch alternative client (MS)● Calendaring editing capabilities● Free and busy time lookups● Sametime integration● Rooms and resources support● Encrypted mail●

● IBM SmartCloud support ● Tagging● Analytics● Enhanced mobile support● Much, much, much more!

http://catalog.lotus.com/

● Help people who share common interests to exchange and share information and ideas

● Create public, private and moderated communities

● Share files, watch videos in the media gallery, vote on ideas, plan projects, share using blogs, wikis, forums, and more in a community

● Calendar provides a central place to plan and coordinate team events

●

Communities Increase sales and customer retention

● New Recent Updates view to easily see what's happening in the community

● Reply to forum threads via email ●

● New view to manage community invites

● Map community membership to LDAP groups

● Expanded Community Overview field to create a compelling welcome page

Communities Increase sales and customer retention

Communities Easily keep track of the latest updates

Create a compelling experience

Add a status or content update

See what's new & take action

Access people & information

● Provides a central place to plan and coordinate team events

● Accessible from IBM Lotus Notes® & Microsoft Outlook®

● Events appear in activity stream

● Indicate attendance, follow and comment for each event

●

Events Schedule and keep track of team

events

Many views supported (by week,

month, etc)

Webcal link to add to your personal

calendar

● Gather structured feedback through Ideation Blogs from customers

● Generation and filtering of the best ideas

● Post ideas and gather feedback from customers in a more efficient and structured way

● Allow voting and comments from customers to bring popular ideas to surface

● Facilitate moving the best ideas to development of the idea via use of Activities

Ideation Harvest and execute ideas faster

● Share documents, spreadsheets, presentations, and others without sending large attachments through e-mail– Tag files so that they're easy to find; add

recommendations and comments– Share files with selected individuals,

groups and communities, or make them public

– View sharing properties, such as who has shared a file and with whom, people who have downloaded files

– Manage versions and allow others to upload new versions

– Search for text in the title or body of the file

– Organize files in public or private folders– Optionally moderate file submission

Files Spend less time searching for information

● Drag-n-drop to upload files

● Organize your files easily by dragging-n-dropping files into folders

● Lock / unlock files● Upload/download

multiple files at a time● Share/tag/delete

multiple files at a time● Share folders with

communities

Files Spend less time searching for information

● Copy/paste embed code from other sites directly into Rich Text editor (e.g. YouTube, SlideShare, etc.

● Table column widths are easily adjustable during table creation

● Drag-to-resize table columns

● Insert multiple columns/rows at the same time

● Support for page anchors● Copy and paste a row in a

table, preserving row structure, makes it even easier to work with tables

Wikis Improve efficiency across your organization

● Gather the e-mails, IM chats, documents, messages, and other information that you and your team need to accomplish a project

● Assign To Dos to project members

● Create Activity Templates to capture and reuse best practices

● New in 4.0: Easily add or link to files in an Activity

● New in 4.0: Convert entries into to-do's

Activities Complete projects on time and meet goals

Social Bridging

External content can be discussed internally

● Support collaboration between suppliers, customers, and employees

● Bridge internal/external collaboration to provide the correct answers in a timely manner

Bring external content in

Social Bridging

Pin topic to keep it visible or mark as question

Select from your communities and forums with (type-ahead)

Topic duplicated in the dialog (e.g. from YouTube)

Add comments to the posting

Act on information on other sites

Social Bridging Monitor Linked Communities

Both internal and external communities appear in the related community widget

Monitor what's happening in external communities from the internal community

Mobile Apps Anytime, anyplace access to your network

● Access all of your Connections data from mobile browsers and free native apps

● New Look with Sliding Drawers● Offline support for Files● Add Profiles to Device Contacts● Remote wipe● Extensibility● Deploy via email● Full iPad Support● Support for SmartCloud Connections

(Android/iOS)● Download native app from major app

stores: iTunes®, Google Play, Blackberry App World™

Mobile Apps Anytime, anyplace access to your network

Magazine-style layout to work with your activity stream &

content

Flip through posts quickly

View topics of interest

Designs subject to change

“Social Everywhere”

Access Points

Social business capabilities

Delivery models

And more ...

Services could include; Mail, presence awareness, meetings, collaborative document editing, & more.

Services could include; web document editing, collaborative authoring, shared files / folders & more.

Services could include; real-time sentiment analysis, web analytics, smart filtering & more.

Stay Connected in your Mail application

Easy access to experts, key documents, stay current with what is happening in your network, initiate and work on collaborative tasks

Social “enabled” business applications / tools

Mobilize team / crowd

Collaborate on a set of objectives and insights, find the right experts and drive actions

Social “enabled” business applications / tools - continued

“Socialize your web sites” – internally or externally

Promote experts, engage with your audiences, harness ideas, build communities, drive discussions, and get answers

Social “enabled” business applications / tools - continued

● Document Library services for Communities provided by Quickr for WebSphere Portal

● Communities and teams can now manage their documents within Community pages

● The Quickr Library for Connections widget will allow Connections Community members to:

● Access & upload documents to an existing or new Quickr library

● Security settings, users and groups are synchronized between Quickr & Connections

● Associate existing library with a Community or create a new library without leaving Connections!

● Quickr Connectors enable round-trip editing

Available for Lotus Quickr for WebSphere Portal(Quickr for Domino is not supported)

Document Library for CommunitiesIBM Lotus Quickr for WebSphere Portal Integration

● Drive innovation and improve collaboration through socially-infused experiences

● Allow users to find the right people● Enable customers to provide feedback● Incorporate Connections Apps:

Activities, Blogs, Bookmarks, Profiles, Wikis, Tag Cloud

● WebSphere Portal V8 customers are entitled to IBM Connections Files and Profiles

● Download at http://ibm.biz/BdxFWR●

IBM Connections and IBM WebSphere Portal

Creating SocialWeb Experiences

Exposing IBM Connections Communities

● Social data is surfaced through the portal user interface linking multiple pieces together,such as Blogs and existing business content

● Combine Connections Community content with existing applications and media

● Personalize social content to deliver a highly engaging, personalized experience

● Connections Profiles business cards available for user profiles on the web site

Extensible via Web Experience Factory

● Code provided by IBM for further customization and enhancements needed for your web experience

● Download at http://ibm.biz/BdxFWR

Community Pagesfor IBM WebSphere Portal

Include existing additional resources

Browse through Community Media Gallery

Participate in Community Blogs

Combine Social Portlets alongside web content and applications

Wire in tags for quick search links

Infusing Socialinto Portal pages

Status Updates for IBM Lotus Notes

● Post your status so that colleagues can see what you are working on

● View status updates from colleagues in your network

● View status updates from colleagues you are following

● Comment on a status posting

● View your board or someone else's board

● View the list of people you follow

● Download at http://ibm.biz/BdxFWD

Files Plug-In for IBM Lotus Notes

● Upload files for your own use or to share with others

● Drag and drop an attached file or a file from your desktop to Files

● Drag and drop or copy and paste a file from Files to your desktop

● Send an HTML link to a file● Search for files● Sort files for easier browsing● Open Connections Files in a browser● Download at http://ibm.biz/BdxFWx●


Windows Explorer■ Lock/unlock files from

desktop■ Manage Recycle Bin

Microsoft Office■ New Ribbon integration to

support Files and Communities

■ Improved User Experience■ Save To Files■ Download at

http://ibm.biz/BdxFWF

Desktop Plug-In for Connections Bring social to your end users

New search in both Outlook and Office with access to Advanced Search.

New Files and Communities support

See if a file has been locked and by who

Lock/unlock files directly from desktop

Designs subject to change

● Look up people data from Connections Profiles

● Access content available through activity feed

● Automatically syncs Social Network directory data to Outlook Contacts

●

IBM Connections and Microsoft Outlook Social Connector

● SharePoint widget available for Connections Communities

●

● Access and Edit Microsoft SharePoint files

●

● Open and add files to SharePoint Libraries from within a Connections Community

●

● Download at http://ibm.biz/BdxFWE

IBM Connections and Microsoft SharePoint

Add robust social capabilities to legacy SharePoint content


IBM Connections “Next”

4

3 Innovation Inside & Outside your Organization

22 Powerhouse Communities

Mobile & Social Everywhere

Advancing the Platform1

IBM Connections “Next” Themes

http://ibm.biz/BdxFWF

IBM Connections “Next” Capabilities

Advancing the Platform● Speed information discovery● Expand open standard support for

extensibility & interoperability● Improved compliance capabilities / data

retention policy ● Social analytics for trending topics● Lower TCO & Enable effective social use

cases in Portal● Trash/Recycle bin● Further extensions to IBM Smart Cloud●

Innovation Inside and Outside your company

● Add social capabilities outside the firewall to deliver an innovative customer experience

● Privacy scoping● Bridging enhancements

Powerhouse Communities● Social document management● Tailored community management

capabilities● Real time access in communities

Mobile & Social Everywhere● Optimized mobile experiences based on

various devices● Enrich email experience with social

capabilities● Extend the value of Microsoft

environments●

“We see lots of potential with Connection 4”

“Great value in the integrated experience”

“Community leaders will have better insight into what is happening in their community & can then take action.”

“E-mail and Calendar integration with Exchange is pretty cool”

“With the release of Connections 4, I am sure that IBM will extend their leadership in the Social Business space”

“We expect to see significant productivity improvements with this integrated view”

What Beta Customers Are 'Liking'


Connections 4.0 Highlights

Take action!

Add Like, hashtags, pictures, and search the stream and reshare all from your microblog post

Access integrated 3rd party apps

Gather adoption insight from visual, interactive reports

Bridge social business with the social web

Engage mobile apps that work the way you want to

And so much more!!!



Resources and Information

Check out what's new on IBM Connections 4.0

Android Demo on YouTube http://www.youtube.com/watch?v=-hY4z3amdt8

iPad Demo on YouTube http://www.youtube.com/watch?v=OPS6dpO_N8o

Check out 4.0 in Greenhouse http://bit.ly/ConnNextBeta

Sample Community in Greenhouse http://bit.ly/40Community


External Resources and InformationNew IBM Social Landing Page

http://ibm.com/social

Latest product info, research, podcasts, and more http://www.ibm.com/lotus/connections

IBM Connections Team Blog http://ibmsocialsoftware.com

Assets, discussion, and opinion about driving the adoption of IBM social software

http://www.ibm.com/blogs/socialbusiness

App/Widget Catalog http://catalog.lotus.com

Start Your Social Business Journey Now!

Social Business transformation delivers real business value

Social Business is not an option – it's a mandate

Becoming a Social Business is easy with the IBM Connections

ibm.com/social

Dank u wel Merci Dankeschön

linkd.in/MOsborn

twitter.com/mark_osborn

ibm.com/social

Documents

IBM Connections 4 Launch - Engageengage.ug/engage.nsf/pages/2012_Slides_e/$file/BLUG_Connections… · Gather the e-mails, IM chats, documents, messages, and other information that