IBM GloBal ServIceS » 2008 ServIceS cataloG GloBal ServIceS » 2008 ServIceS cataloG Business and I t services to help your business grow. 2 residing at the intersection of invention

I B M G l o B a l S e r v I c e S » 2 0 0 8 S e r v I c e S c a t a l o G

Business and I t services to help your business grow.

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residing at the intersection of invention and insight, innovation is the key to differentiation.

to learn More, refer to the lISt of local contactS In the Back of the cataloG. 3

With innovation, how far can you grow?

Today’s opportunities abound. So do the challenges.

Increasing competition, more demanding customers and the evolving marketplace are forcing midsize companies to change and adapt in order to grow.

It used to be that gaining competitive advantage meant doing what you’ve always done — only doing it faster and better. But in today’s rigorous environment, competitive advantage comes more from insight, innovation and speed to market.

Size and resources alone cannot ensure competitive advantage. Businesses like yours must also leverage the technology that enables innovation. Innovation that helps you better manage customer information, adapt your business model and streamline everyday processes. Innovation that helps you by helping your customers.

That’s why IBM and our vast network of IBM Business Partners have joined forces to offer simple solutions to tough problems. By combining our comprehensive line of services and superior financing options with our Business Partners’ deep

experience in virtually all industries, we can present a broad range of solutions — designed and priced specifically for businesses your size.

To help you focus on the innovations that can help drive your business success, we have grouped the services in this catalog into the following solution areas:

» Business continuity and resiliency services» Security and privacy solutions» IT optimization services» Employee productivity services» Information infrastructure management services

Take a look. Think about your needs. Then call IBM.

You can easily see why IBM is ranked first in the Asia Pacific region among worldwide service providers.1 We have the services and expertise you need.

You can see, too, why taking advantage of our expertise has never been easier—or more beneficial to you.

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contents

6 Understanding what is important to you

8 the IBM Global Services portfolio

8 Business continuity and resiliency services—Keeping your business running

12 Security and privacy solutions—Protecting your business assets

•Securityandprivacyservices

•Securityandprivacyproducts

28 I T optimization services—Getting more from your technology

•Networkandinfrastructureservices

•Serverandstorageservices

•Applicationsanddataservices

•Datacenterservices

•Convergedcommunicationsservices

•Technicalsupportservices

44 Employee productivity services—Improving efficiency

48 Informationinfrastructuremanagementservices— Accessing your business data

52 IBM Global financing

52 IBM express advantage

53 for more information

54 Index of services

The IBM Express Advantage™ logo denotes solutions designed, developed and priced specifically for midsize businesses.

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Understanding what is important to you

In 2007, IBM interviewed 1,200 CEOs, CIOs and other executives from midsize businesses in 11 countries and across five industries: retail, banking, healthcare, manufacturing and wholesale. Our findings among decision makers include the following:

» Roughly half of decision makers are planning for new I T capabilities that can help their businesses evolve and grow.2

» Nearly two in three will modify their business models over the next two years.3

» More than half intend to invest in new business intelligence capabilities to analyze and understand customer needs, trends and purchase decisions.4

» More than 70 percent agree that customer relations is one of their top challenges to growth and profitability.5

» More than 75 percent think that operational efficiency is paramount to growth and profitability.6

» Less than 30 percent are confident that the I t infrastructure security and disaster recovery capabilities they have in place today are complete.7

It’s clear that midsize companies are looking to drive growth, innovation and efficiency by integrating technology in unique and effective ways. The IBM services described in these pages have been specifically developed with these needs in mind.

If you would like to download a copy of the complete Inside the midmarket — A 2007 perspective, visit ibm.com/expressadvantage/study.

http://www-304.ibm.com/jct03004c/businesscenter/smb/us/en/contenttemplate/gcl_xmlid/76037

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When disaster strikes, will you be ready?


B U S I n e S S c o n t I n U I t Y a n D r e S I l I e n c Y S e r v I c e S

expect the unexpected

It’s not a matter of whether your organization will experience an unforeseen emergency. It’s a matter of when. Surprise takes many forms — from a natural disaster or human error to a newly introduced and demanding regulatory requirement. Planning can make the difference between a full-blown catastrophe and business as usual. Be prepared with business continuity and resiliency services from IBM. »

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t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » B U S I n e S S c o n t I n U I t Y a n D r e S I l I e n c Y S e r v I c e S

» IBM resiliency consulting Services – assessment and planning

• IBMDisasterRecoveryPlanningServices• IBMBusinessContinuityPlanningServices• IBMBusinessImpactAnalysis• IBMHighAvailabilityServicesA broad range of assessment and planning services to help businesses anticipate the impact of natural, physical and social threats and disasters, determine continuity and recovery requirements, and identify critical business and IT priorities

Details • Helpsdevelopaplanalignedwithrisktoleranceacrossfacilities,

technology, applications and data, processes, organization, and strategy • Helpsprioritizecriticaldataandsupportsongoinginfrastructureavailability• Addressescommondisasterrecoverygapstohelpensurethat

employees, processes, systems and data recover quickly • Establishesbestpracticesmanagementgoalsforbusinessresilience

» IBM Disaster recovery Services – It recovery – data center recovery A flexible set of recovery options designed to help companies prepare for outages and quickly recover from disasters or disruptions by restoring the hardware, peripherals, communications equipment, operating systems and infrastructure in their data center

Details • Helpsdevelopandimplementcustomizedrecoveryplans — including

advanced options for businesses with critical recovery point and recovery time objectives

• ProvidesalternativefacilitiesatIBMsitesforuseduringadisruptiveevent, including replacement technology and network connectivity

• Offershotsiterecoveryservicesandpreconfiguredsolutionsfor IBM System i™, IBM System p™ and IBM System x™ servers

• ProvidestemporaryuseofanIBMSystemiserverforcompaniesrunningtheir business with a single System i server — shipped within 48 hours of a disaster declaration

» Nearly 70 perceNt of midsize compaNies

say that it iNfrastructure disaster recovery

capabilities are imperative to their

busiNess success aNd growth.8 «


“with forty years of global experieNce iN the busi-

Ness coNtiNuity space aNd more thaN 150 busiNess

coNtiNuity aNd resilieNcy services recovery ceN-

ters worldwide, ibm has deep iNdustry-specific

kNowledge aNd a broad raNge of major clieNts

aNd leadiNg services, for aN uNmatched eNd-to-eNd

portfolio. our New service is a logical Next step

to ‘operatioNalize’ a coNtiNuity strategy to allow

people to work, commuNicate aNd collaborate

from aNywhere they have access to a pc aNd aN

iNterNet coNNectioN.”9

—ibm iNtegrated techNology services

couNtry executive, ibm iNdia/south asia

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how secure is your business data?


S e c U r I t Y a n D p r I v a c Y S o l U t I o n S

Be safe. Stay safe.

Customer data. Intellectual property. Regulatory compliance. With so much at stake, you can’t afford a hole in your I T armor. In the world of electronic relationships, protecting your critical business data is a top priority. When was the last time you did a thorough assessment of your vulnerabilities? The safety of your business depends on the safety of your data. Protect it well. With security and privacy solutions from IBM. »

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t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » S e c U r I t Y a n D p r I v a c Y S o l U t I o n S » S e c U r I t Y a n D p r I v a c Y S e r v I c e S

» IBM Identity and access Management ServicesSecurity consulting services, including identity assessment and strategy, identity lifecycle management, access management, and strong authentication solutions

Details• Helpsreducecostswhilepotentiallyminimizingthecomplexityof

supporting multiple systems and identities• Isdesignedtoprovidesecurity-richaccesstotherightpeople• Helpsmaintainregulatorycompliance• Assistsyouwithdesigning,implementing,deployingandmaintaining

a seamless and integrated identity management system• OfferssupportforIBMTivoli® identity and access management

technologies as well as third-party technologies• Leveragestheexperienceandexpertiseoftrainedandcertified

security professionals

» IBM Security Governance ServicesSecurity consulting services to address security risk management, security program design and management, and regulatory and standards compliance; includes IBM Privacy Services and IBM Security Education and Training Services

Details• Helpsyoucreateaholistic,integratedandcost-effectiveITsecurity

model that is aligned with proper levels of risk and compliance• Offersconsulting,designandimplementationservicesfordeveloping

management processes for the overall security, risk and privacy posture of your organization

• Providessupportformarketplace-leadingsecuritytechnologies• Leveragestheexperienceandexpertiseoftrainedandcertifiedsecurity

professionals


» IBM physical Security ServicesSecurity consulting, implementation and deployment services for digital video surveillance and site security

Details• Increasestheeffectivenessofvideomonitoringsystemsbydigitizing

physical security surveillance• Helpsreducethetimeandcostsrequiredtocollect,storeandanalyze

video• LeveragesIBMSmartSurveillanceSolution,withadvancedanalyticsfor

highly specialized, extensive searches; advanced real-time alerts; and event integration and correlation

• Offersservicesbuiltonanopenandextensiblearchitecturedesignedtoenable multiple-vendor integration and scalability

• Leveragestheexperienceandexpertiseoftrainedandcertifiedsecurityprofessionals

“ibm iNterNet security systems™ (iss) is the prolific

fouNdiNg veNdor of the vulNerability assessmeNt

products iNdustry,” frost & sullivaN Noted wheN

the growth partNership compaNy aNNouNced ibm as

the recipieNt of the 2007 frost & sullivaN award for

market leadership iN the vulNerability assessmeNt

software marketplace.

“eNterprise scaNNer has beeN fiNdiNg New tractioN

iN 2007 iN less traditioNal vertical markets, such as

retail aNd maNufacturiNg, as well as more diversified

geographic segmeNts that iNclude emea aNd apac.

ibm iss’ coNtiNued commitmeNt to eNterprise scaNNer

aNd serviNg this market is also well illustrated by

the collective eNhaNcemeNts for this product liNe

iN 2007.”10

—frost & sullivaN

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» IBM threat Mitigation Services – security enablement and vulnerability management – express pcI assessmentsAssessments that provide external vulnerability scanning on a quarterly basis, as required for maintaining compliance with the Payment Card IndustryDataSecurityStandard(PCIDSS)

Details• HelpsbusinessescomplywiththePCIDSStoreducetheriskofcostly

fines and the risk of exposing customer data• Providesongoingmonitoringandexpertadviceonthestepsneededto

stay compliant• Helpsbusinessesdomorewithless,enablinginternalstafftofocuson

projects that provide business value while IBM professionals help handle the ever-changing compliance environment

» IBM Data Security Services for messaging security – express managed e-mail security A hosted and managed e-mail security service designed to act as your first line of defense by scanning e-mail and eliminating threats before they reach the network

Details• Includesfourindependentmodules,eachofwhichcanbeselected

individually or in any combination to tailor the solution to meet your e-mail security needs:− Anti-virus: provides comprehensive protection against e-mail transmitted

viruses, including new and unknown viruses− Anti-spam: removes spam from the in-box while delivering desired e-mails− Image control: provides tools to block inappropriate images sent via e-mail− Content control: provides tools for restricting and controlling inappropriate,

confidential and personal information moving though e-mail

• Requiresnohardwareorsoftwareinstallationatyoursite• FeaturesaWeb-basedadministrativeconsoleformonitoringactivityand

customizing service settings• Providestoll-freetelephoneaccesstotheIBMHelpDesk(oraccessvia

live Web text chat)• ProvidesaccesstotheIBMIncidentResponseTeam


» IBM threat Mitigation Services – security enablement and vulnerability management – express penetration testing servicesServices that help you assess your current security state and provide you with a detailed, actionable plan to remediate the vulnerabilities found —helping you cost-effectively reduce risk and achieve and maintain regulatory compliance to reach your security goals

Details• Assessescurrentinformationsecuritypostureandidentifiespotential

vulnerabilities• Helpsmitigatesecurityrisksandpreventinterruptionsinbusinessoperations• Providessecurity-richextensionofbusinessapplications• Supportseffortstoachievecompliancewithgovernmentandindustry

regulatory guidelines• Reducesimplementationtimefornewsecuritysolutionsandsoftwareupdates• Helpsensuresecurityholesarefoundbeforeabreachoccurs

» IBM threat Mitigation Services – network protection – express multi-function security bundleA network protection service that provides a cost-effective, centralized solution for preemptive network security, including licensing, maintenance and online training virtually anytime for IT resources

Details• Helpsreducecostsandadministrativeburdenassociatedwithmultiple

security technologies• Aidsregulatorycomplianceefforts• Combinessixpreemptivesecuritymodules,plustraining,licensing

and maintenance• Improvesnetworkprotectionbyfendingoffavarietyofthreats

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» IBM threat Mitigation Services – network protection – express managed multi-function security bundleAmanagedunifiedthreatmanagement(UTM)servicefeaturingindustry-leading,performance-basedservicelevelagreements(SLAs)thatcanhelp you control your network and address your security requirements

Details• Helpssaveinformationsecuritymanagementcostswhilescalingto

company growth• Speedsimplementationtimefornewsecuritysolutionsandsoftware

updates with an all-in-one package• Helpsprotectbusinesscontinuity,companyassetsandbrandreputation

24x7x365 by helping to prevent attacks before they damage and disrupt business operations

• Enhancesongoingcompliancewithfederal,stateandindustrysecurityregulations

• Improvessystemuptimeandperformance » IBM professional Security ServicesProactive security consulting to help organizations of virtually all sizes reduce risk, achieve regulatory compliance, maintain business continuity and reach their security goals• Focusesonsecurityandusesprovenconsultingmethods• BasedonInternationalOrganizationforStandardization(ISO)17799

best security practices

Details• IBMPenetrationTesting• IBMApplicationSecurityAssessment• IBMInformationSecurityAssessment• IBMPolicyDevelopment• IBMNetworkArchitectureDesignServices• IBMInternetSecuritySystemsEducationServices


» IBM vulnerability assessment and penetration testing ServicesAssessment and penetration testing services designed to give your organization a reliable starting point to identify ways to reduce I T security risks and protect confidential data — before your network is exploited

Details• Assessmentofselectcomponentsofinternal,externalandwireless

systems at one location• Simulationofattacktacticscommonlyusedbyhackersappliedto

your systems via innovative assessment tools• Identificationanddocumentationoflow-,medium-andhigh-risk

exposures in your Web-based applications and networks• Documentedrecommendationsforaddressingsystemrisksand

regulatory compliance requirements

» IBM Managed IDS and IpS ServicesA service that provides 24x7 expert monitoring, management and incident response services for intrusion detection and prevention devices specifically designed to protect network and server environments while potentially reducing operational costs

Details• Customizedconfigurationandtuningofintrusiondetectionsystem(IDS)

andintrusionpreventionsystem(IPS)sensorsforperformanceand fault management

• Integratedvulnerabilityintelligenceforimprovedattackidentification and reduction of false positives

• Real-timecorrelationofvulnerabilityandattackdatatopreventthespread of attacks

• Real-timeresponseandescalationofunauthorizedactivitiesand security events

• Supportthroughstate-of-the-art,certifiedandredundantsecurityoperationscenters(SOCs)

• Improvedprotectionforidentificationandautomatedpatchingofvulnerable systems through Virtual Patch® technology

• IBMVirtual-SecurityOperationsCenterportalaccessforvirtuallyall client/SOC communications, trouble-ticket entry, event handling, incident response, comprehensive reporting and trend analysis

• SubscriptiontoIBMISSX-Force® Threat Analysis Service• Industry-leadingintrusiondetectionandpreventiontools

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» IBM Managed protection ServicesA service that provides a “guaranteed” level of protection designed to help your organization minimize risk, control escalating security costs and demonstrate due diligence

Details• Managedprotectionservicesfornetworks,serversanddesktops• Real-timeresponseandescalationofunauthorizedactivitiesand

security events• Enhancedperformance-basedSLAs*• Protectionforimprovedidentificationandautomatedpatchingof

vulnerable systems through Virtual Patch technology• Servicedeliveredthroughstate-of-the-art,certifiedandredundantSOCs• Virtual-SOCportalaccessforvirtuallyallclient/SOCcommunications,

trouble-ticket entry, event handling, incident response, comprehensive reporting and trend analysis

• SubscriptiontoX-ForceThreatAnalysisService

* Violation of an SLA may result in service credit for the entire calendar month.


» IBM Managed Security ServicesA choice of services, including services that allow you to outsource key activities at various points in your infrastructure to help prevent and detect malicious code; remote services designed to keep your security devices current, security enhanced and functional; and enablement services to help you manage your own security

Details• Securityconsultingservices• Securityimplementationanddeploymentservices• Managedandmonitoredsecuritysolutions• Supportformarketplace-leadingsecuritytechnologies• IBMTivoliidentityandaccessmanagementservices• Experienceandexpertisefromtrainedandcertifiedsecurityprofessionals• Managedandmonitoredservicesviasecurity-enhanced,encryptedchannels• Systemhealthandavailabilitymonitoring• Firewallmanagementandmonitoring• Intrusiondetection/preventionmanagementandmonitoring• Unifiedthreatmanagementforall-in-oneservice• Vulnerabilitymanagementservices• Manageddesktopsecurityservices• Securityeventandlogmanagement• X-ForceThreatAnalysisService(securityintelligence)

» IBM Managed and Monitored firewall ServicesAn around-the-clock managed service that offers support for marketplace-leading firewall technologies

Details• Comprehensivechangemanagementandsystemadministration• Break/fixandhardwaremanagement• Systemhealthandavailabilitymonitoring• Supportforcontentfilteringandanti-virusadd-ons• Industry-leadingSLAs• Vulnerabilitymanagementforadvancedsecuritypostureanalysis• 24x7accesstotheSOCviae-mail,chatandtelephone,aswellas

Virtual-SOCaccesswithcomplimentarysubscriptiontoX-ForceThreatAnalysis Service

• Experienceandexpertisefromtrainedandcertifiedsecurityprofessionals• Servicesdeliveredviasecurity-enhanced,encryptedchannels

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» IBM vulnerability Management ServiceA remotely managed turnkey solution designed to identify and remediate vulnerabilities, measure and manage risk, and address regulatory compliance with no additional infrastructure costs

Details• Internalandexternalscanningaswellasflexibleassetgroupingand

prioritization• Trackingofindividualassets,devicecriticalityandassignmentofowners• SubscriptiontoX-ForceThreatAnalysisService• Virtual-SOCportalaccessforvirtuallyallclient/SOCcommunications,

trouble-ticket entry, event handling, incident response, comprehensive reporting and trend analysis

• Integratedtoolsetforpolicy-basedworkflowmanagementandremediation tracking

• Customizablevulnerabilityreporting• Results-orientedviewintoserviceperformanceandsecurityposture

» IBM Security event and log Management ServiceA managed service designed to minimize risk and reduce the costs and complexity associated with archiving, correlating and trending security events and log data while managing response and remediation workflow to improve your overall security posture

Details• Forensicallysoundarchivingofsecurityeventsandlogsforuptosevenyears• Automatedanalysisofsecurityeventsandalerting• Real-timelogquerying• SubscriptiontoX-ForceThreatAnalysisService• Integratedtoolsetforpolicy-basedworkflowmanagementandsecurity

event tracking• Detailedandcustomizablereportingformultiplejobtypes• SLAs,includingeventreceiptmonitoring,eventarchiving“guarantees,”

portal availability and more• Supportofsecurityproductsandappliancesfromavarietyofvendors• Acceptanceofdatafromvirtuallyanyoperatingsystemorapplication

that logs data in a text-based format• Virtual-SOCportalaccess

» Nearly 70 perceNt of midsize compaNies say that

it iNfrastructure security capabilities are

imperative, but less thaN 30 perceNt are

coNfideNt iN their curreNt capabilities.11 «


» S e c U r I t Y a n D p r I v a c Y p r o D U c t S

» IBM proventia network Multi-function SecurityA single network appliance that offers comprehensive security capabilities consisting of firewall protection, intrusion prevention, virtual private network (VPN)defense,anti-virustechnology,anti-spamprotectionandWebfiltering

Details• Offerscomprehensiveintegrationofsecuritymodulesthatworkin

concert to create a high-performing, easy-to-configure and easy-to- use unified threat management appliance

• Providesfirewallsecurityprotectionatthegatewayandnetworklevelswithout jeopardizing network bandwidth or availability

• Combatsavarietyofthreatsatonce — suchasunauthorizedaccess,network attacks, malicious code, blended threats, content-based attacks, spyware and phishing

• Isidealforsmallandmidsizecompanieswithmultipleoffices,branchesand store locations

» IBM proventia network Intrusion prevention SystemA transparent, in-line network filter appliance that offers preemptive protection against Internet threats before they affect your business, while allowing legitimate traffic to flow unhindered

Details• Offersreal-timeintrusionpreventiontoblockthelatestattacks• Operatesatspeedsupto15Gbps• Enablesenhancedsecuritywithalowertotalcostofownership• Helpsprovideenterprisewideprotectionwithlittleornodegradationof

network performance• Complementsgatewayfirewallsandhelpsprotectinternalnetworksegments• Operatesinthreemodes:active(in-line,blocking),passive(detection

mode,noblocking)andsimulation(in-line,noblocking)• Canbecentrallymanagedfromaunifiedcommand,controland

monitoring console system• Scaleseasily• Providesadvancedanalysisandreporting• Enablesmultisitemanagementviasecureremoteadministration

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» IBM proventia network anomaly Detection SystemA network behavior analysis system that enhances network intelligence and security by collecting and auditing network flow data from existing infrastructure devices

Details• Featuresmultilayeredprotectiondesignedtohelpmaximizeintrusion

prevention and your ability to stop evolving external and internal threats• Usesbehavioranalysistoenhancecomplianceandoverallsecurityposture• ComplementsprotectionfromyourexistingIPS• Providesgreaternetworkvisibilityintothehosts,servicesand

connections that make up the majority of network traffic, as well as real-time and historic visibility into router and interface traffic

• Identifieshostscausingthelargestriskonthenetworkandanalyzes riskbyindividualusersinadditiontoInternetProtocol(IP)addresses

• Enablesyoutoview,searchandexporthistoricalidentitymappingstotrack a user’s movement throughout the network

• KeepsActiveThreatFeedfingerprintsup-to-dateandattainsnewfingerprints without direct Internet connections

• CustomizesActiveThreatFeedfingerprintstofitintoanynetwork

» IBM proventia network enterprise ScannerA critical component of the vulnerability management and protection systems from IBM, this assessment tool initiates the risk and asset identification process, decreasing risk to your network’s uptime, bandwidth and critical systems

Details• Helpsidentifyexistingriskthroughhigh-performancenetwork

vulnerability scanning and prioritizes which vulnerabilities to correct based on risk and asset class

• Helpsprotectvaluablecustomerinformation,criticalnetworkassetsandintellectual property

• Automatesthescanningprocess,virtuallyeliminatingmanualstepstohelpyour business increase productivity and potentially save time and money

• WorkswithyourexistingITinfrastructureandprocesses,helpingtostrengthen the value of previous investments

• Empowersyoursecurity,networkandsystemsteamstoworkinconcert,proactively reducing risks and allowing the organization to concentrate on its core business

• Identifiesthedevices,servicesandapplicationsrunningonyournetwork• Deliversreportsthatillustrateinformationwithinthecontextofyour

organization


» IBM proventia Desktop endpoint SecuritySoftware that preemptively protects against viruses, worms and improper activity on the desktop, keeping operations running and enforcing system compliance

Details• Helpsincreasesecuritywithanall-in-oneagentwhilestillreducing

costly license and subscription outlays• Providespreemptiveprotection• Replacesdesktopanti-virussoftware• Helpsallowdesktopsupportteamstospendlesstimerepairingdamage

and more time on value-creating tasks• Helpsincreaseproductivityandaccountabilityandprovidesasingle

picture of enterprise security posture through scalable IBM Proventia® Management SiteProtector™ system central management

» IBM proventia Server Intrusion prevention SystemA server protection solution that offers multilayered protection for Microsoft® Windows® and Linux® servers and is designed to support compliance proactively and help keep data and applications reliable, available and confidential

Details• Simplifiesandsupportsorganizationalcompliancerequirements• Supportsabroadrangeofnetworkoperatingsystemsandplatforms,

including Windows, Linux and VMware technology• Combinesfirewall,bufferoverflowprotectionandintrusionpreventionon

a single device• Providesdatalosspreventionandpreemptiveprotectionsupportwhile

enforcing corporate security policies for servers• Helpsensuresystemintegrity,dataconfidentialityandpolicycompliance

with internal and external standards• Helpspreventinsiderthreatswithvulnerability-basedprotection• IntegrateswithexistingITinfrastructuretopreservelegitimatetrafficflow

without interruption

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» IBM proventia Web filter technologyA Web filter that combines text and image analysis with a database of more than 70 million cataloged Web sites to help block unwanted Web content

Details• Enhancesyouremployees’productivitybyblockingdistracting,

unwanted or illegal Web content• Enforcespoliciesandhelpsmeetlegalstandardsbylimitingaccess

to certain content, with the convenience of flexible settings• Improvesnetworkusagebyfreeingbandwidthnormallyusedfor

unproductive Web activity• Helpspreventthreatsbyalleviatingdownloadsthatmightcontain

malicious content• ComprehensivefilterdatabasefeaturesmorethansevenmillionWeb

pages and images, with no extra charge for premium filter categories

» IBM proventia network Mail virtual applianceA virtual appliance that provides preemptive protection and spam control to help safeguard your messaging infrastructure from inbound and outbound threats

Details• Blendsanti-spamvirusprevention,integratedintrusionpreventionand

content filtering in a virtual appliance designed to be easy to use• Alleviatesspamandblocksmalicious,undesirableandillegalcontent,

helping to keep your employees productive and protected• Helpskeepproprietaryorconfidentialinformationwhereitbelongswith

outbound content filtering• Receivesautomaticupdatestohelpmaximizeprotectionandminimize

management attention, enabling your business to run more smoothly• Vaccinatesyoure-mailagainstunknownandundiscoveredthreatswith

virus prevention system• Offersaffordablepricingforbusinessesofvirtuallyallsizes,leveraging

proven hardware virtualization technologies• PresentsavailabilityofIBMProventiaNetworkMailSecuritySystem —

a hardware appliance with the same features and capabilities as Proventia Mail Virtual Appliance


» IBM proventia Management Siteprotector systemA security management appliance designed to consolidate disparate security technologies into a single, easy-to-control management console

Details• Enablesyoutocentrallymanage,monitorandmeasureorganization

security from one console or from many consoles• Integrateswiththird-partyvendortechnologies,includingsecurity

products, workflow and ticketing, systems administration, and network and database management

• Providesreal-timethreatanalysisagainstzero-dayattackstosafeguardcritical assets until a vendor-supplied patch can be tested and applied

• Configuresandenforcesprotectionpolicies,monitorssecuritystatus24x7, evaluates your policy status and finds your network’s weak points

• Makespossiblerecurringtimeandcostsavingsthroughautomationandconsole consolidation

» IBM realSecure® Server SensorHelpsprotectserversfrominternalandexternalthreatswhilemeetingcompliance demands

Details• Simplifiesandsupportsorganizationalcompliancerequirements• Supportsabroadrangeofnetworkoperatingsystemsandplatforms,

includingWindows,IBMAIX®,HP-UXandSunSolaristechnology• Combinesfirewall,intrusionpreventionandbufferoverflowexploit

preventiononasingledevice(Windowsplatformonly)• Providesdatalosspreventionandpreemptiveprotectionsupportwhile

enforcing corporate security policies for servers• Helpsensuresystemintegrity,dataconfidentialityandpolicycompliance

with internal and external standards• Alleviatesinsiderthreatswithvulnerability-basedprotection• IntegratesmoresmoothlywithexistingITinfrastructuretopreserve

legitimate traffic flow without interruption

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how well do your It resources support your business goals?


I t o p t I M I z a t I o n S e r v I c e S

align I t and business objectives

If yours is like most organizations, the majority of your I T resources are devoted to day-to-day operations and maintenance, leaving precious little time or money for investment in additional projects that support business goals and growth strategies. It’s time to simplify. Consolidate. Save time and money. And get back to the business you’re in. Boost the value of your I T assets with I T optimization services from IBM. »

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t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » n e t W o r k a n D I n f r a S t r U c t U r e S e r v I c e S

» IBM express Implementation Services for storage consolidationA centralized storage solution that migrates your data to a storage area network(SAN)architectureusingapretestedapproachdesignedtoreduceassociated risks and costs

Details• Storageenvironmentsurveyandplan• Installation(configuration,migration,implementationandtesting)of:

− A new IBM Fibre Channel disk storage array (IBM DS4000 ™)− A new IBM Fibre Channel SAN switch− Up to two new IBM Fibre Channel Host Bus Adapters− Data migration (up to 1TB of existing data to the newly installed storage array)− Staff training for hardware operation

» IBM I t Management consulting Services – business of I t executive workshopA QuickStart workshop created specifically for midsize businesses that use the IBM Component Business Model™ for the Business of I T framework to help CIOs and their teams take a business-oriented, strategic approach to identifying IT priorities for innovation and investment

Details• ProvidesclarityondefiningthefutureITstrategyandestablishes

foundations for medium- and long-term decision making and strategy development

• IdentifiesareaswhereITisnotalignedwiththefuturedirectionof the business

• Prioritizesimprovementprojectsandactionplansbyidentifyingwhichones will provide the most value to the business

• OffersateambuildingforumfortheCIOtosetacommonlyheldstrategicvision across the I T management team

• Setsabaselineforfuturecontinuedevaluationoftherelationbetweenbusiness priorities and valued I T delivery


t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » n e t W o r k a n D I n f r a S t r U c t U r e S e r v I c e S

» IBM I t transformation and optimization consulting Services – infrastructure strategy and planning – infrastructure readinessA service that evaluates your I T infrastructure against business objectives and determines I T gaps in order to adopt new technologies and produce actionable solution recommendations and initiatives in the form of I T transition roadmaps

Details• Establishesbaselinecapabilitiesassociatedwithtechnologyandprocesses• Examinestechnology,processandorganizationtoidentifyopportunities

for enhanced I T value through the application of on demand techniques• Providesreadinessrequirementsandadoptionrecommendationsto

evolve and mature the infrastructure to leverage on demand capabilities• ProvidesacomprehensiveplantohelplowerITadministrationcosts• HelpsreducecomplexityandcostwithintheITenvironment• Supportsimprovedassetutilizationacrossoperatingsystemsandplatforms• HelpstransformITintoaflexibleinfrastructurethatismoreresponsiveto

business change

“iN today’s highly competitive eNviroNmeNt, you Need

to look for solutioNs that help you to be agile aNd

respoNsive to both chaNgiNg market dyNamics aNd

to your customers—especially wheN a key growth

objective is to expaNd iNto New markets. this is

precisely what we have achieved with soa aNd by

haviNg ibm as our techNology partNer.”12

—corporate it director for oNe of the largest

braNded food product compaNies iN the philippiNes

» IBM I t transformation and optimization consulting Services – infrastructure strategy and planning workshopA structured and facilitated workshop designed to help I T environments maximize the value of their services while improving technology management, operations and strategic alignment with their business

DetailsThe infrastructure strategy and planning workshop can take either an operationally focused or a technology-focused approach and consists of a structured program and interviews designed to help you:• FacilitatealignmentofbusinessandITobjectives• Identifyoperationalgapsandcreateroadmapstoaddresstoppriorities• BoostITstaffproductivitywithprocess,organizational,culturaland

behavioral changes• PrepareITenvironmentsforfutureinnovation,flexiblegrowthand

cost containment• DesignanadaptableITinfrastructurethatrespondstobusiness

oppor tunities and threats• Accommodatebusinessdemandsforservicedeliveryquality• ImproveITprocessesandmeasuretheireffectivenessinmeetingSLAs

32

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » S e r v e r a n D S t o r a G e S e r v I c e S

» Implementation services from IBM• IBMImplementationServicesforstoragesystems• IBMImplementationServicesforSystemi• IBMImplementationServicesforSystemp• IBMImplementationServicesforSystemx• IBMImplementationServicesforSystemz• IBMImplementationServicesforSystemx–IBMDirectorsoftware• IBMImplementationServicesforSystemx–VMware• IBMImplementationServicesforSystemx–Microsoftinfrastructure

services:WindowsServer,ActiveDirectory,ExchangeServer,OfficeCommunication Server and System Centre

• IBMImplementationServicesforVMwareandMicrosoftinfrastructureservices are also available for compatible non-IBM Intel®andAMDtechnology–basedserverplatforms

• IBMMigrationServicesfordata• IBMStorageOptimizationandIntegrationServices–scaleoutfileservices• ImplementationservicesforSANswitchesanddirectorsStreamlined, reliable implementation services designed to give you a predictable timeline and outcome while helping you complete your installation on time and on budget

Details• Projectmanagement• Planning• Installationandintegration• Configurationassistance• Skillsinstructionforyourteam• Systemmanagementbestpractices• Serviceoptions:

− Call-center access — choose from normal business hours or 24x7 access− Repair service level — choose from parts only to same business day to onsite

repair options

− One to five years of support from the date of equipment purchase

» IBM Implementation Services for linux platformsA portfolio of services that provides a structured and standardized approach to implementation of the Linux operating system on IBM systems using the support of IBM consultants

DetailsComprises four flexible services that can be customized to meet your individual needs:• IBMImplementationServicesforLinuxdistributions — designedto

enable faster implementation of the Linux operating system on all IBM POWER™andIntelprocessor–basedsystems,aswellasonIBMSystem z™ platforms

• IBMImplementationServicesforLinuxserverconsolidation — providesa consolidated Linux server environment for formerly dispersed applications and data

• IBMImplementationServicesforLinuxhigh-performancecomputingclusters — helps optimize the computing power of your IBM System x clusters

• IBMImplementationServicesforLinuxhigh-availabilityclusters —designed to enhance the availability of your business-critical applications and services

Each service includes:• In-depthpreinstallationplanning• Installation,configuration,tuningandtesting• Identificationofskillsgapsinyourstaffingresources• Training• Around-the-clocksupportservices


» IBM Implementation Services for System p – advanced poWer virtualizationA service that provides expert implementation services in a fixed-price and fixed-scope format to help you rapidly leverage the capabilities available withmostSystempplatforms,includingthevirtualinput/output(I/O)server, partition load manager and IBM Micro-Partitioning™ technology

Details• Leveragesleadingvirtualizationtechnologyandreducesriskofbusiness

disruption during the virtualization process• Helpsachieveserverconsolidationandimproveserverutilizationand

performance• SimplifiesITmanagementandenhancesexistingITinvestments• EnablesyoutoredirectITresourcestowardbusiness-criticalapplications

» IBM Implementation Services for System i and lpar environmentsA services set that can help you plan and install logical partitioning on your new or existing System i platforms

Details• Professionalplanningandimplementationdesignedtobespeedy

and efficient• Greaterflexibility,improvedhardwareutilizationandserverconsolidation

opportunities through newer levels of the operating systems• Skillsinstructionfordesignatedmembersofyourstaff

34


» IBM Implementation Services for System p – hacMp softwareServices to help facilitate a quick and effective installation of your SystempplatformandtheIBMHACMP™(HighAvailabilityCluster Multiprocessing) software

Details• PutsnewIBMSystempplatformsintoyourproductionenvironment

more quickly, with minimal disruption• Helpsreducecostsandincreaseresiliencythrougheffectiveresource

utilization• ProvidesIBMexpertisetodeliverthebenefitsofIBMSystempplatforms• Providesskillstransfertoyourpersonnelandinstallationactivities

documentation• Helpsgetyournewserversolutionupandrunningquicklyandefficiently• HelpsmaximizeavailabilityonyourSystempprocessingenvironment

and meet the need for highly available, business-critical applications

» IBM Implementation Services for System p and lpar environmentsA comprehensive solution to help implement logical partitioning on your IBM System p platform

Details• FeaturesonsiteassistancefromanIBMservicesspecialistwhocanplan,

installandconfigurelogicalpartitions(LPARs)andprovideskillstransferto your staff for routine operational activities

• Enablesimprovedhardwareutilizationandprovidesgreatersystemflexibility• Helpsconsolidateworkloadsonnewerlevelsoftheoperatingsystems• MovestheIBMSystempplatformintoproductionmorequickly,with

minimal disruption to the I T environment• Easestheengagementprocesswithfixed-priceandfixed-scopecontracts• LeveragesexistinginvestmentinIBMstoragesolutions• Reducestheneedforinternalresourcesskilledinsystemandstorage

implementation


» IBM Implementation Services for System p platforms

• IBMImplementationServicesforSystemp–hardwareinstallation• IBMImplementationServicesforSystemp–AIX5L™ operating systemDesignedtofacilitateaquickandeffectiveinstallationofyourSystempplatformhardwareorAIXoperatingsystem,helpingtoavoidbusinessdisruptions by managing installation risks

DetailsFeaturesonsiteassistancefromanIBMservicesspecialistwho:• Unpacksthesystemandinstallsthehardware• Connectsselectedequipment,includingthehardwaremanagement

console, to manage the configuration and operation of partitions and monitor the system for hardware problems

• Helpsinstallcustomersetupunits• Runsequipmentdiagnostics• Documentstheinstallationactivitiesperformed• ProvidestrainingforyourpersonneltohelpensurethatyourITstaffis

aware of the many features of System p hardware• Helpsreducetheneedforyoutoacquirenewin-houseskillsand

resources to install System p hardware

» IBM Managed hosting ServicesA hosted solution of housing and infrastructure managed by IBM professionals, featuring a broad range of service options designed to meet your unique needs

Details• Offersyoutheabilitytoselectonlytheservermanagementservices

you need and pay for what you use on a monthly basis• RunsyourWebsiteandothercriticalbusinessapplications• Managesnetworkandsecurity,Web-facingapplicationsand

middleware, and databases• Featuresbuilt-inscalabilitythatenablesyoutoaddhardware,

middleware or services at virtually any time• Requiresnosignificantup-frontinvestment

36


» IBM Server optimization and Integration Services – server consolidationA project-focused service that includes the design, strategy, planning, implementation and testing of a consolidated server environment from heterogeneous server infrastructures

Details• Providesaccesstoprovenconsolidationmethodologiesandtoolsand

a center of competency that uses the expertise of highly skilled IBM professionals focused on executing consolidation strategies

• Encompassesthreestages:solutionframing,planninganddesign, and implementation

• Helpsassessyourcurrentserverneedsaswellasdesign,buildandrun a consolidated system

• Improvesnetworkefficiencybecauseofincreasedutilizationrates• Reducescostsasaresultofserverconsolidation• ReducesITcomplexitybecauseoftheneedforfewerservers• HelpsredirectITresourcestobusiness-criticalactivities• Createsafoundationforimplementingmoreadvancedoptimization

initiatives such as virtualization and SOA

» IBM Server optimization and Integration Services – server technology assessment for System p healthcheckA proactive system health solution that requires virtually no system downtime and includes comprehensive project management services, proprietary asset tools and on-the-spot onsite report presentations

Details• Comprisesoperatingsystem,performanceandsecurityhealthcheckscans• Helpsensurehighperformancebyoffering:

− Four onsite visits a year, prescheduled or on demand− Comprehensive system health snapshot presented face-to-face, onsite, by an

IBM IT specialist

• Offersamodularapproachthatenablesyoutoselectandpayforadditional features based on your specific needs and requirements

• Offersaccesstoadditionalback-endsupportifmoreadvancedskills are required

» of the executives we iNterviewed from small aNd

midsize compaNies, Nearly half say that eNergy

represeNts oNe of their largest cost iNcreases

over the past two years. iN the food aNd hospitality

iNdustry, 50 perceNt of executives say eNergy

is their largest cost iNcrease.13 «


» a p p l I c a t I o n S a n D D a t a S e r v I c e S

» IBM Data Mobility Services – Softek replicator softwareCost-effective data protection software for application recovery and centralized backups to help meet regulatory or service level agreement requirements

DetailsHost-basedsoftwarethatenablesdataprotectionwhileapplicationsremainonline, across locations and over distance• Providesacommon,standardizedapproachtoenterprisereplicationin

heterogeneous environments where storage source and target are different• Helpsminimizebackup-windowissuesbyreplicatingfromglobal

locations to a central site where backup can be taken from a point-in-time copy

• SupportsdatarecoveryinwidelyusedIBMAIX,HP-UX,Solaris, RedHatLinuxandWindowsenvironmentsaswellasclusteredandvirtualized environments

• Facilitatescontinuousapplicationavailabilityduringdatareplication• Isdesignedtodeliveruncompromiseddataintegrity• Helpsoptimizethecostofdataprotectiontorecoverytimeandrecovery

point objectives• Providesautomaticrecoveryfromnetworkoutages• Facilitatesrecoverytestingandcertification• Helpsreducecost,complexityandriskthroughacentralized

management console

» IBM Data Mobility Services• IBMDataMobilityServices–SoftekTDMF• IBMDataMobilityServices–SoftekLDMFServices that enable nondisruptive data migration, virtually regardless of platform, distance or storage hardware vendor

DetailsOffers a suite of software that streamlines data migration to help reduce disruptions to business operations in mainframe and open systems environments for technology refresh, data center relocations, tiered storage, workload balancing, consolidation and other infrastructure changes Softek tDMf™(TransparentDataMigrationFacility)software:• Isavailableforthez/OS®,UNIX®,UNIX(IP)andWindows(IP)platforms• Facilitatesprotectionofdatabytrackingandvalidatingduringmigration• Supports24x7businesscontinuityandhigh-availabilitygoals• Helpssimplifydatamigrationmanagementwithasingleconsoleto

manage multiple migrations across platformsSoftek lDMf™ (LogicalDataMigrationFacility)software:• Migratesdatasetsacrossmajorhardwarevendorsandbetweendifferent

disk capacities• Providestheflexibilitytoaddressapplicationperformanceissuesalmost

immediately• Enhancesstorageutilizationandapplicationperformancebyload

balancing and tiered storage• ComplementsSoftekTDMFsoftware

38

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » D a t a c e n t e r S e r v I c e S

» IBM Data center and facilities Strategy Services – data center energy efficiency assessmentA comprehensive, fact-based analysis of the energy consumption of your data center to improve efficiency and reduce costs

Details• Helpsyouunderstandthepotentialpaybackfromimprovementsand

provides a framework that can be used to make future data center infrastructure decisions

• Analyzesenergyusageofcooling,electricalandbuildingsystems• Identifiesopportunitiestoimproveenergyefficiency• Createsabusiness-casefinancialjustificationprioritizingpotential

investments for energy savings• Comparesyouranalysistoadatacenterenergyefficientstandard

» IBM I t facilities assessment, Design and construction Services – optimized airflow assessment for cablingA comprehensive review and analysis of current cabling systems to help ensure that there is optimal airflow to support efficient cooling and that your data centers deliver high availability

Details• Performsanalysis,inspection,measurementanddocumentationof

your onsite cabling infrastructure and installation, airflow review, fiber connector inspection, and measurement of unused fiber

• LeveragesIBM’sknowledgeofmission-criticaldatacentersystems —and of the cabling connections required to support these systems

• Offersguidanceforincreasingdatacenteravailability• Proposesacablingdesignthatcanhelpimprovedatacenterairflowfor

optimized cooling• Recommendsstepstofacilitateoperationalefficiencythroughsimplified

change management• Suggestschangesthatmaylowertheoperatingcostofmanagingadatacenter• Supportsgrowthandstreamlineschangemanagement,helpingcompanies

adopt a more long-term, strategic approach to planning a cabling solution• Concludeswithadviceonhowtooptimizetheairflowandasetof

recommendations regarding the supporting cabling infrastructure of the data center, including marketplace trends, standards, technologies and the existing infrastructure


» c o n v e r G e D c o M M U n I c a t I o n S S e r v I c e S

» IBM I t facilities assessment, Design and construction Services – scalable modular data centerQuickly deploys a cost-effective, high-quality, 500- to 1,000-square-foot data center that can be designed and installed in almost any working environment — potentially in less time and at a lower cost than a traditional raised-floor data center

Details• Providesacomprehensiveturnkeysolutionfromplanningtostartup• Enablesdeploymentofafunctionaldatacenterineighttotwelveweeks• Providesincreasedflexibilitytoinstalladatacenterinvirtuallyany

working environment• Scalestomeetchangingbusinessneeds• Designedtooffercost,spaceandenergyefficiencytohelpdeliverthepower,

cooling, security and monitoring needed for optimal server performance

» IBM converged communications Services• IBMConvergedCommunicationsServices–networkconvergence• IBMConvergedCommunicationsServices–IPtelephony• IBMConvergedCommunicationsServices–real-timecollaboration• IBMConvergedCommunicationsServices–unifiedmessaging• IBMConvergedCommunicationsServices–IPcontactcenterA wide range of consulting, integration and deployment services designed to help you achieve the highest business value from the consolidation of voice, video and data communications

DetailsThe following services can be customized to your specific needs:• Consultingandplanning• Applicationmigration,integrationanddevelopment• Networking• Managedhosting• Training• Technologyenvironmentoptimization• Securityandresilience• Maintenance

40

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » c o n v e r G e D c o M M U n I c a t I o n S S e r v I c e S

» IBM Mobility and Wireless Services – enterprise mobilityA broad range of wireless and mobility consulting, integration and deployment services that help improve workforce efficiency by enabling real-time, security-rich access to corporate and customer information virtually anytime, anywhere

Details• Helpsreducenetworkinfrastructureandmaintenancecosts• Simplifiesuseranddevicemoves,addsandchanges• Helpsyoubettermanagetelecommunicationsexpenses• Facilitateswirelessnetworkmanagementandmonitoring• Enhanceswirelessnetworkanddatasecurityandprivacy• Establishesacommonplatformfordevicemanagementand

application support

» IBM Mobility and Wireless Services – digital communitiesHelpsgovernmentsdeploywirelessbroadbandnetworksthatofferhigh-speed connectivity to a wide range of end users in potentially large geographic areas

Details• Strategyandchangeconsulting• Securityconsulting• Networkconsulting,integrationanddeploymentservices• Managementandinfrastructuresoftwareservices• Managedandoutsourcingservices• Applicationservices• Serverandstorageservices


» t e c h n I c a l S U p p o r t S e r v I c e S

» IBM hardware Maintenance Services – base maintenanceA postwarranty service that provides continuity of hardware support services on IBM platforms

DetailsThe base maintenance service for a given machine type or model is defined by a combination of:• Periodofcoverageinhoursperdayanddaysperweek(coveragehours)• Applicableservicedeliverymethod(SDM),suchasonsiteorremote

support or depot service• Correspondingtypeandlevelofresponsetime(targetresponsetime,

such as next business day or four-hour response)Base maintenance includes:

• AsinglenumbertocallandasinglepointofaccountabilityforbothIBMand multivendor products

• Problemdeterminationandproblemsourceidentificationbyskilled,experienced technicians

• Ongoingtraining,specializationandproductcertificationshelpensurethat necessary skills are available

• Up-frontplanningforpartsandtheirdistributiondesignedtogettherightpart to the right location on time using a combination of stocking and transportation methods

• Sharedknowledgethroughuseofworldwidedatabasesbroadensexperience and know-how to resolve real-time problems

» IBM hardware Maintenance Services – maintenance for non-IBM productsPrepackaged and customized services designed to help you simplify the complexity of managing maintenance within your host- and network-centric multivendor hardware environment

Details• Helpsoptimizeyournon-IBMhardwareinvestments• Providesasinglepointofcontactandsupport• Coversanextensiverangeofproductsfromanumberofvendors,

includingCisco,HP,SunMicrosystems,SymbolTechnologies,Nortel,WincorNixdorf,CompaqandDell

• Featuresasingleprice,singlecontractandsingleinvoiceforthescope of service

• Encompassesaworldwide,state-of-the-artservicedeliverysystem,including global service history databases, knowledgeable remote and onsite service specialists, and high-quality parts

• Integratescustomerhelp-deskapplicationswiththeIBMcallmanagement system

• Consolidatesperformancetrackingandreporting• Providestransitionmanagementservices• Offersprojectmanagementforintegratedmaintenanceactivities

» across all iNdustries, more thaN a third of

decisioN makers iNdicated that cost aNd lack

of skills were amoNg their top barriers

to iNvestiNg iN it projects to eNhaNce

operatioNal efficieNcy or drive chaNge.14 «

42

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I t o p t I M I z a t I o n S e r v I c e S » t e c h n I c a l S U p p o r t S e r v I c e S

» IBM hardware Maintenance Services – maintenance service upgradeEnhances the level of service from the base maintenance service

DetailsEnhancements above base service levels include single elements or combinations of:• Extendedcoveragehours• UpgradedSDM• Entitlementtoonsitepartsreplacementofcustomerreplaceable

units(CRUs)byIBM• Higherleveloftargetresponsetime

» IBM hardware Maintenance Services – warranty service upgradeOffers enhancements to the base warranty level of support during the warranty period

Details• Extendedcoveragehours• UpgradedSDM• EntitlementtoonsitepartsreplacementofCRUsbyIBM• Higherleveloftargetresponsetime


» IBM Software Support Services – software maintenance supportlineRemote support services delivered by phone or Internet to provide I T administrators with assistance for software operational questions and product-usage advice

Details• Remotelydeliveredsupportserviceisavailablein9x5or24x7coverage•Coversanextensiverangeofnon-IBMsoftwareproductsfromcompanies

suchasMicrosoft,VMware,LinuxRedHatandNovell,optimizingyournon-IBM software investments

• Virtuallyunlimitednumberofsupportcallsforanswerstocommonhow-to and diagnostic questions about server and storage devices

• Asinglesourceofsupportforabroadrangeoftechnicalsupportissues• Helpsmaintainoperationalefficiencyandsystemavailabilityby

minimizing the impact of performance issues and downtime• Aidsserviceconsistencyduringpeakperiods• HelpsmoreaccuratelycontrolITstaffingrequirementsandcosts

» IBM Software Support Services – software maintenance premiumAn integrated approach for proactive, coordinated support for multiproduct and multivendor I T environments designed to cost-effectively maximize I T infrastructure availability

DetailsDesignedtosupportproductscoveredbyyourbasesoftwareandhardwaresupport agreement by delivering:• Consistent,high-qualitytechnicalsupport24x7• Virtuallyunparalleledtechnicalexpertise• Anadvancedreactiveresponsetocriticalthreatsandsituations• Anintegratedsupportserviceforcomplex,heterogeneousinfrastructures• Aproactive,client-focusedapproachtohelpingensurehighavailability

for vital IT services

44

how can you get more time out of every day?


e M p l o Y e e p r o D U c t I v I t Y S e r v I c e S

Do more in less time

Redundant devices, inefficient processes and increasing security risks can eat into your schedule — when what you really need is more time to respond tochallengesandopportunities.Helpyourcompanybecompetitiveintheglobal marketplace and reduce your IT costs in the long run. It’s time for you to consider employee productivity services from IBM. »

46

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » e M p l o Y e e p r o D U c t I v I t Y S e r v I c e S

» IBM platform Integration and Deployment ServicesA single source for the planning, design, order management, assembly and integration, site installation, and management of mainstream and special-purpose end-user devices

Details• Providesplug-and-playdeploymentservicesforPCs,wirelessand

mobiledevices,kiosks,automatedtellermachines(ATMs),point-of-sale(POS)devices,printers,andotherdevices

• Speedsdeploymentofwidelydispersedend-userdevicesfromasinglesource

• Includesfivephases:− Acquisition and tracking− Integration and customization− Customer site support− Recovery and disposal− Extended project management

• Leveragesglobal,customizedITservicesspecifictoyourbusinessneedsfor virtually any volume of devices

» more thaN 75 perceNt of executives

surveyed across five iNdustries worldwide

said oNe of their top challeNges is

iNcreasiNg employee productivity.15 «


» IBM Workplace optimization consulting Services – virtual Infrastructure access ServicesAn innovative infrastructure access service that transforms distributed IT architectures into a virtualized framework designed to facilitate security-rich, “anytime, anywhere” access to applications, information and resources

Details• Portal,thin-client,messagingandsecuritytechnologiesprovide:

− A single logical access point to applications from almost any device− A consolidated, consistent user interface for virtually all applications, with

a single sign-on

• Supportsmostapplicationtypes:− Windows applications, virtual infrastructure access remote desktop protocols− Enterprise JavaBeans/JavaServer Pages applications− Local applications− “Fat-client” applications downloaded by Java™ Web Start technology− Microsoft .NET applications− Terminal/host accessed applications

• Deliveredinthreephases− Consultation− Assessment− Build/test/deploy “we realized the powerful beNefits of soa aNd chose

ibm due to its world-class techNology, which will

eNable us to respoNd quickly to emergiNg Needs

aNd chaNgiNg techNological circumstaNces. usiNg

a combiNatioN of ibm techNology aNd services to

build aN soa has freed [us] to focus oN achieviNg our

strategic busiNess goals through the combiNatioN

of world-class techNology aNd more efficieNt

orgaNizatioNal processes.”16

—it geNeral maNager for oNe of the largest

baNks iN iNdoNesia, serviNg close to

10 millioN customers worldwide

48

how can you be sure your infrastructure delivers information you can trust?


I n f o r M a t I o n I n f r a S t r U c t U r e M a n a G e M e n t S e r v I c e S

Balance easy access with data protection

Your data is valuable. If you can’t retrieve it easily and use it effectively, you put your business at risk. Not only could you jeopardize operations, but you might also miss the critical insights necessary to make wise business decisions. You need a high-performance information infrastructure that managesandprotectsyourdata — anddeliverstrustedinformation.Fast.Getmoreoutofyourvaluabledataassetswithinformationinfrastructuremanagement services from IBM. »

50

t h e I B M G l o B a l S e r v I c e S p o r t f o l I o » I n f o r M a t I o n I n f r a S t r U c t U r e M a n a G e M e n t S e r v I c e S

» IBM network Managed Services – remote network management servicesA combination of methods, tools, processes, training and practitioners — all working together to support your networking management and operations

Details• Consistsofconsulting,siteenablement,deviceinventoryandremote

infrastructuresupport(throughIBMoranIBMBusinessPartner)• Offersabroadrangeofnetworkoperationandmanagementservicesto

improve network performance and lower operating costs• HelpsreduceITcostsandmanagementcomplexity• Providesinstantaccesstomanagementsolutions• Supportsimprovedbusinessresiliencyandoverallnetworkavailability• Assessesyourspecificneedsforinfrastructuremanagementand

develops a transition plan to a management alliance with IBM• Useshighlytrained,experiencedsolutionspecialistswhocanmanage

implementations ranging from fairly simple to extremely complex• Providesapredictablepay-as-you-goutilitymanagementmodel


for exaMple …

clIent DeScrIptIonAworld-leadingproviderofdocumentandknowledge-managementsolutionshasitsAsiaPacificheadquartersinSingapore.• Operatesin11countriesintheAsiaPacificregion• Facilitatesresearch,developmentandmanufacturing;provides

trainingandmarketingsupporttoitssubsidiaries

challenGeWithadifferentdatacenterservingeachofitsfivelocationsinSingapore,thecompanywasexperiencing:• Duplicationofhardware,softwareandmaintenance• Increasesincostsandoperationalinefficiency.

IBM SolUtIonSIBMConvergedCommunicationsServices,IBMDataCenterServices• Providedacomprehensivenewdatacenterdesign• UnifiedIToperationstoenablesharingofinformationand

resourcesacrosstheenterprise• Saved30percentinnetwork-andtelephony-relatedexpenses

» most decisioN makers coNcede that

their core areas such as it iNfrastructure

security, reliability aNd disaster recovery

are curreNtly Not complete.17 «

52

I B M G l o B a l f I n a n c I n G

financing made simpleGetwhatyouneedwiththehelpofIBMGlobalFinancing.Speciallydesignedto help you acquire IT products and services through a single financing source,IBMGlobalFinancingofferseasyaccesstofinancingthatmatchesyour costs and cash flow.

We’ve made virtually every aspect of financing simpler:

• Financingforhardware,softwareorservices—fromIBMorothervendors• Easyaccesstoleases,loans,andbuybackanddisposalservices• Singlecontract,withpredictablemonthlypayment• Reasonabletermsandconditionsthatyoucaneasilyunderstand• Minimizedup-frontinvestment,thankstocostsspreadacrossthelifetime

of your solution

TolearnmoreaboutIBMGlobalFinancing,contactyourlocalIBMrepresentative or visit your local Web site:

Singapore: ibm.com/financing/sg

Malaysia: ibm.com/financing/my

Philippines: ibm.com/financing/ph

Thailand: ibm.com/financing/th

IBMGlobalFinancingisnotapplicableinIndonesiaorVietnam.

I B M e x p r e S S a D v a n t a G e

Solutions to goFormidsizebusinessesthatneedtoinnovatebutdon’thavesufficientresources to access, IBM has created the IBM Express Advantage portfolio.

Encompassing a comprehensive line of prepackaged options—including solutions, products and services—the IBM Express Advantage portfolio helps you address the critical business challenges you’re facing right now.

The IBM Express Advantage portfolio is designed to be:

•Pricedanddesignedformidsizebusinesseslikeyours•Deliveredinthewaythatisjustrightforyourorganization•Customizedtomeetyourcompany’suniqueneeds•Optimizedforyourresourcesandbudget.

Much more than a set of services, the Express Advantage portfolio is also a fundamental change in the way we support midsize businesses. That support includes the following:

•a network of IBM Business partners that knows your industry and understands your marketplace. Their specialized expertise combines with our innovative technology to bring you solutions that work for your business and your budget.

•a newly enhanced IBM customer Support Service that makes it easier than ever to do business with us. One number gets you direct, guided access to IBM’s vast network of people, Business Partners, products and services.Simplycallyourlocalnumberfoundinthe“Formoreinformation”section of this catalog.

We want to ensure that when you do business with us, it’s simple and straightforward. That’s our commitment to you. That’s the IBM Express Advantage portfolio.

To learn more, visit your local IBM Web site.

http://www-03.ibm.com/financing/sg/

http://www-03.ibm.com/financing/my/

http://www-03.ibm.com/financing/ph/

http://www-03.ibm.com/financing/th/


f o r M o r e I n f o r M a t I o n

To learn more about IBM services for midsize businesses and the IBM Express Advantage portfolio, please contact your IBM representative or local IBM Business Partner.

Simply access the following local directories:

InDoneSIa PT IBM Indonesia TheLandmarkCenter1,31stFloor Jalan Jend. Sudirman No. 1 Jakarta12910 Web site: ibm.com/services/id IBM Customer Support Service: 0-800-1-403-553

MalaYSIa IBM Malaysia Sdn Bhd 15thFloor,PlazaIBM 1,JlnTunMohdFaud TamanTunDrIsmail 60000KualaLumpur Web site: ibm.com/services/my IBM Customer Support Service: 1-800-88-11-55

phIlIppIneS IBM Philippines, Inc. IBM Plaza, Eastwood City Cyberpark E. Rodriguez Ave., Libis Quezon City 110 Web site: ibm.com/services/ph IBM Customer Support Service: 1-800-1888-1426

SInGapore IBM Singapore Pte Ltd. 9ChangiBusinessParkCentral1 The IBM Place Singapore 486048 Web site: ibm.com/services/sg IBM Customer Support Service: 1-800-3172-782

thaIlanD IBM Thailand Co., Ltd. Phaholyothin Road Phyathai, Bangkok 10400 Thailand Web site: ibm.com/services/th IBMCustomerSupportService:1-800-299-222

vIetnaM IBM Vietnam 5thFloor,DiamondPlaza District1,34LeDuan HoChiMinh,Vietnam Web site: ibm.com/vn/midmarket IBMCustomerSupportService:08-8298-343or08-8298-449

http://www-935.ibm.com/services/id/index.wss

http://www-935.ibm.com/services/my/index.wss

http://www-935.ibm.com/services/ph/index.wss

http://www-935.ibm.com/services/sg/index.wss

http://www-935.ibm.com/services/th/index.wss

http://www-07.ibm.com/vn/express/

54

10 IBMResiliencyConsultingServices–assessmentandplanning • IBMDisasterRecoveryPlanningServices

• IBMBusinessContinuityPlanningServices

• IBMBusinessImpactAnalysis

• IBMHighAvailabilityServices

10 IBMDisasterRecoveryServices–ITrecovery–datacenterrecovery

Security and privacy solutions

Index of servicesBusiness continuity and resiliency services

Security and privacy services14 IBMSecurityGovernanceServices14 IBM Identity and Access Management Services15 IBM Physical Security Services16 IBMDataSecurityServicesformessagingsecurity–Expressmanaged

e-mail security16 IBMThreatMitigationServices–securityenablementandvulnerability

management–ExpressPCIassessments17 IBMThreatMitigationServices–securityenablementandvulnerability

management–Expresspenetrationtestingservices17 IBMThreatMitigationServices–networkprotection–Expressmulti-

function security bundle 18 IBMThreatMitigationServices–networkprotection–Expressmanaged

multi-function security bundle18 IBM Professional Security Services19 IBMVulnerabilityAssessmentandPenetrationTestingServices19 IBMManagedIDSandIPSServices20 IBM Managed Protection Services21 IBM Managed Security Services21 IBMManagedandMonitoredFirewallServices22 IBM Vulnerability Management Service22 IBM Security Event and Log Management Service

Security and privacy products23 IBM Proventia Network Intrusion Prevention System23 IBMProventiaNetworkMulti-FunctionSecurity24 IBMProventiaNetworkAnomalyDetectionSystem24 IBM Proventia Network Enterprise Scanner25 IBMProventiaDesktopEndpointSecurity25 IBM Proventia Server Intrusion Prevention System26 IBM Proventia Network Mail Virtual Appliance26 IBMProventiaWebFiltertechnology27 IBM Proventia Management SiteProtector system27 IBM RealSecure Server Sensor

I t optimization servicesNetwork and infrastructure services30 IBM Express Implementation Services for storage consolidation30 IBM I TManagementConsultingServices–businessofI T

executive workshop31 IBM I TTransformationandOptimizationConsultingServices–

infrastructurestrategyandplanning–infrastructurereadiness31 IBM I TTransformationandOptimizationConsultingServices–

infrastructure strategy and planning workshop

Server and storage services32 Implementation services from IBM

• IBMImplementationServicesforstoragesystems

• IBMImplementationServicesforSystemi

• IBMImplementationServicesforSystemp

• IBMImplementationServicesforSystemx

• IBMImplementationServicesforSystemz

• IBMImplementationServicesforSystemx–IBMDirectorsoftware

• IBMImplementationServicesforSystemx–VMware


• IBMImplementationServicesforSystemx–Microsoftinfrastructureservices:WindowsServer,ActiveDirectory,ExchangeServer,OfficeCommunicationServerand System Centre

• IBMImplementationServicesforVMwareandMicrosoftinfrastructureservicesarealsoavailableforcompatiblenon-IBMIntelandAMDtechnology–basedserverplatforms

• IBMMigrationServicesfordata

• IBMStorageOptimizationandIntegrationServices–scaleoutfileservices

• ImplementationservicesforSANswitchesanddirectors

32 IBM Implementation Services for Linux platforms33 IBM Implementation Services for System i and LPAR environments33 IBMImplementationServicesforSystemp–AdvancedPOWERVirtualization34 IBM Implementation Services for System p and LPAR environments34 IBMImplementationServicesforSystemp–HACMPsoftware35 IBM Implementation Services for System p platforms

• IBMImplementationServicesforSystemp–hardwareinstallation

• IBMImplementationServicesforSystemp–AIX5Loperatingsystem

35 IBMManagedHostingServices36 IBMServerOptimizationandIntegrationServices–serverconsolidation36 IBMServerOptimizationandIntegrationServices–servertechnology

assessmentforSystempHealthcheck

Applications and data services37 IBMDataMobilityServices–SoftekReplicatorsoftware37 IBMDataMobilityServices

• IBMDataMobilityServices–SoftekTDMF

• IBMDataMobilityServices–SoftekLDMF

Data center services38 IBMDataCenterandFacilitiesStrategyServices–datacenter

energy efficiency assessment38 IBM I TFacilitiesAssessment,DesignandConstructionServices–

optimized airflow assessment for cabling39 IBMI TFacilitiesAssessment,DesignandConstructionServices–

scalable modular data center

Converged communications services39 IBMConvergedCommunicationsServices

• IBMConvergedCommunicationsServices–networkconvergence

• IBMConvergedCommunicationsServices–IPtelephony

• IBMConvergedCommunicationsServices–real-timecollaboration

• IBMConvergedCommunicationsServices–unifiedmessaging

• IBMConvergedCommunicationsServices–IPcontactcenter

40 IBMMobilityandWirelessServices–digitalcommunities40 IBMMobilityandWirelessServices–enterprisemobility

Technical support services41 IBMHardwareMaintenanceServices–basemaintenance41 IBMHardwareMaintenanceServices–maintenancefornon-IBMproducts42 IBMHardwareMaintenanceServices–maintenanceserviceupgrade42 IBMHardwareMaintenanceServices–warrantyserviceupgrade43 IBMSoftwareSupportServices–softwaremaintenancepremium43 IBMSoftwareSupportServices–softwaremaintenancesupportline

employee productivity services46 IBMPlatformIntegrationandDeploymentServices47 IBMWorkplaceOptimizationConsultingServices–VirtualInfrastructure

Access Services

Information infrastructure management services50 IBMNetworkManagedServices–remotenetworkmanagementservices

© Copyright IBM Corporation 2008

IBM Global Services Route 100 Somers, NY 10589 U.S.A.

Produced in the United States of America 07-08 All Rights Reserved

IBM, the IBM logo, AIX, AIX 5L, Component Business Model, DS4000, Express Advantage, HACMP, IBM Express Advantage logo, Internet Security Systems, LDMF, Micro-Partitioning, POWER, Proventia, RealSecure, SiteProtector, System i, System p, System x, System z, TDMF, Tivoli, Virtual Patch, X-Force and z/OS are trademarks or registered trademarks of International Business Machines Corporation and other companies in the United States, other countries, or both.

Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc., in the United States, other countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product and service names may be trademarks or service marks of others.

References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates.

All information in these materials is subject to change without notice and provided on an “as is” basis without warranty, indemnity or representation of any kind, including the implied warranties of merchantability or fitness for a particular purpose.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client’s credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice.

1 IDC, Worldwide Services 2007 Vendor Analysis: Revenue Performance of the Top 10, Doc #212211, May 2008.

2 IBM, Inside the midmarket: A 2007 perspective, March 2007.



5 IBM, Turning mountains of data into untapped gold, July 2007.


7 IBM, Securing your organization in an unpredictable flat world, June 2007.


9 IBM, “IBM launches Work Area Recovery Center in India,” news release, January 30, 2008, http://www-03.ibm.com/press/us/en/pressrelease/23414.wss

10 IBM, “IBM receives Frost & Sullivan award for global market leadership,” news release, March 20, 2008, http://www-935.ibm.com/services/us/index.wss/summary/imc/a1029426?cntxt=a1025846


12 IBM, “Universal Robina Corporation Enables Enhanced Business Agility and Information Accessibility With an SOA Based on IBM Software,” news release, March 29, 2007, http://www-03.ibm.com/press/us/en/pressrelease/21299.wss

13 IBM, IT energy efficiency for small and midsize businesses: Good for business and the environment, December 2007.


15 IBM, Innovation that Matters, Matt Preschern, 2007.

16 IBM, “Bank Negara Indonesia capitalizes on SOA to strengthen market position,” news release, January 18, 2008, http://www-03.ibm.com/industries/financialservices/doc/content/news/pressrelease/3544559103.html


SMZ03002-USEN-00

http://www-03.ibm.com/press/us/en/pressrelease/23414.wss

http://www-935.ibm.com/services/us/index.wss/summary/imc/a1029426?cntxt=a1025846

http://www-935.ibm.com/services/us/index.wss/summary/imc/a1029426?cntxt=a1025846

http://www-03.ibm.com/press/us/en/pressrelease/21299.wss

http://www-03.ibm.com/industries/financialservices/doc/content/news/pressrelease/3544559103.html

http://www-03.ibm.com/industries/financialservices/doc/content/news/pressrelease/3544559103.html