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© 2011 IBM Corporation
IBM Public Sector GBS/BAO 2011 NACo Technology Summit Using Business Analytics - Introduction Dane Sullivan [email protected] 805-509-5614
© 2011 IBM Corporation IBM Confidential 2 2
What is Business Analytics & Optimization (BAO)?
How have Pubic Sector Top Performers been Able to Adopt BAO and Improve Public
Service Levels at Lower Costs?
Agenda
What is the Path to Optimized Performance? “Five Point Approach”
© 2011 IBM Corporation IBM Confidential 3 3
What is Business Analytics & Optimization (BAO)?
Agenda
© 2011 IBM Corporation IBM Confidential 4 4
The World is Changing and Becoming More…
The resulting explosion of information creates a need for a new kind of intelligence
Business Analytics & Optimization
Instrumented Interconnected Intelligent
What is BAO?
© 2011 IBM Corporation IBM Confidential 5
Business Analytics & Optimization What is BAO?
© 2011 IBM Corporation IBM Confidential 6 6
Business Analytics & Optimization: Making Smarter Decisions at the Point of Impact…
Lack of Insight
Inability to Predict
Inefficient Access
Variety
Volume Velocity
Predict and Act
Real-time, Fact-driven
Breakaway Approach
Sense and respond
Instinct and intuition
Traditional Approach
Automated
Skilled analytics experts
Back office
Optimized
Everyone
Point of Impact
…Results in Rapid, Informed and Confident Actions
What is BAO?
© 2011 IBM Corporation IBM Confidential 7 7
Organizations Need Deeper Insight from Their Information
Public Sector leaders frequently make decisions based on information they don’t trust, or don’t have
1 in 3 Lack Trust
83% Plan to Use of CIOs cited “business intelligence and analytics” as part of their visionary plans to enhance competitiveness
Public Sector leaders say they don’t have access to the information they need to do their jobs
1 in 2 Lack Access
Top Public Sector performers are 5.4X more likely to use an analytic approach over intuition
5.4x Widening Gap
Sources: IBM Institute for Business Value, 2009, IBM CIO Study 2010, TDWI: Next Generation Data Warehouse Platforms Q4 2009, Analytics: The New Path to Value, 2010
“Drowning in Data…” “Starving for Information…”
What is BAO?
© 2011 IBM Corporation IBM Confidential 8 8
Organizational, Not Data or Financial Concerns Holding Back Adoption
Lack of understanding how to use analytics to improve the business 38% Lack of management bandwidth
due to competing priorities 34% Lack of skills internally in the line of
business 28%
Ability to get the data 24% Culture does not encourage sharing
information 23% Ownership of the data is unclear or
governance is ineffective 23%
Lack of executive sponsorship 22% Concerns with the data 21%
Perceived costs outweigh the projected benefits 21%
No case for change 15%
Primary Obstacles to Widespread Analytics Adoption
Organizational
Data
Financial
“Cost vs Value”
Analytics: The New Path to Value Joint Study MIT Sloan Management Review
& IBM Institute of Business Value Copyright © Massachusetts Institute of Technology 2010.
What is BAO?
© 2011 IBM Corporation IBM Confidential 9
IBM Investing in Business Analytics
Over $12B in software investments since 2005
A top IBM Corporate Growth Priority for 2011 and beyond – Watson?
Extensive internal deployment of Analytics to Improve IBM Business Performance
New division for Business Analytics
Over 6,000 dedicated BAO consultants
Creation of 6 BAO Analytic Solution Centers
Strong linkage to Large Math Department focused on Computational Mathematics and real world applications
Business analytics is about the systematic leverage of cross functional business information and the resulting optimization of business decisions & processes.
© 2011 IBM Corporation IBM Confidential 10 10
How have Pubic Sector Top Performers been Able to Adopt BAO and Improve Public
Service Levels at Lower Costs?
Agenda
© 2011 IBM Corporation IBM Confidential 11
New York City Police Department: - CIW (Crime Information Warehouse) and RTCC (Real Time Crime Center)
CIW provides a single, easy to use point of access to data on every crime committed in NYC. The CIW solution provides the information foundation for the RTCC. Officers and analysts can detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of trends and head off spikes in criminal activity.
New York City Fire Department – CBIDAS (Coordinated Building Inspection and Data Analysis System) The CBIDAS project enables the Fire Department inspectors to target the highest risk buildings, as well as, enables senior management to ensure inspections are being completed in a timely and effective manner. Moves from scheduled-based inspections to risk-based inspections
Public Sector BAO by Industry: State & Local
New York State: Tax Audit and Compliance System (TACS) uses advanced analytics to identify suspicious taxpayers and specific audit issues. Supports traditional audit selection AND detection at time of filing.
© 2011 IBM Corporation IBM Confidential 12
Public S BAO by Industry: Education
Gwinnett County Public Schools
The GCPS data warehouse allows teachers to access information at any time and from any location that has an Internet connection. The IBM developed tools provide more than 9,000 teachers and over 500 district and local school administrators access to key data to drive improvements delivered through a ‘function-centric’ and personalized portal built on IBM WebSphere software.
School District of Philadelphia
Performance management processes powered by a powerful data warehouse and associated technologies provides the building blocks for the SchoolStat initiative in Philadelphia. Data is integrated to create a monthly dashboard for use across the school district. The dashboard summarizes performance for a variety of key indicators, and provides the basis for ongoing collaborative improvement efforts at school, region and district levels.
Northwest Evaluation Association
Leveraging data and information are core to NWEA and their mission to “partnering to help all kids learn”. They firmly believe that data and reporting are the keys to child-centered education. IBM is assisting NWEA to realize this vision by gathering data through their new online adaptive assessments. Data validated by research and actions brought to life by over 3400+ NWEA District partners.
Michigan State University
IBM is providing MSU with a strong foundation and best practices around Business Intelligence and Data Governance. IBM and MSU are partnered in the Industry’s first Kuali implementation. Within that effort, IBM BAO is working with MSU to set in motion strong Business Intelligence and Data Governance principles and pracitices as well as supporting the MSU Cognos implementation.
© 2011 IBM Corporation IBM Confidential 13 13
Agenda
What is the Path to Optimized Performance? “Five Point Approach”
© 2011 IBM Corporation IBM Confidential 14
“New Path to Breakaway Performance” Five Recommendations to Operationalizing Analytics
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Recommendation 1: Focus on the Biggest
and Highest Value Opportunities
Recommendation 2: Start with Questions,
Not With Data
Recommendation 5: Use an Information Agenda to Plan for the Future
Recommendation 3: Embed Insights to Drive
Actions and Deliver Value
Recommendation 4: Keep Existing Capabilities While Adding New Ones
What is the Path to Breakaway Performance? “Five Point Approach”
Analytics: The New Path to Value MIT Sloan Management Review IBM Institute of Business Value October 2010
© 2011 IBM Corporation IBM Confidential 15
Three Entry Points to Get Started 1. Plan an Information Agenda
2. Master Your Information
3. Embed Business Analytics in High Value Areas
IBM Can Help Assess Your BAO Maturity with IBM Customized Offerings:
– Enterprise Roadmap Assessments/Solution Workshops Identify capability gaps and the projects required to move from where you are today to desired outcomes in
the future
– Business Value Functional Assessments Diagnostic assessment of current situation, opportunities and change readiness
– Information Governance Maturity Healthchecks Insights and tools to improve productivity
Were here to help. Jot down your 3 most significant BAO “pain points” and give me a call or drop me an email to discuss.
Next Level is A Journey: How To Get Started?
15
Ibm.com/bao
Summary: How to Get Started
Dane Sullivan [email protected] 805-509-5614
