SHAHEED VAN DAWSON

IBSS-ONLINE

39 9TH AVE MAYFAIR SOUTH AFRICA 2092

IBSS-ONLINE COMPANY PORTFOLIO

Back Ground

IBSS-Online is the brain child of the founder M. Shaheed Van Dawson, a graduate of the SANZAF Entrepreneurship programme In 2013 were he developed the entrepreneurship spirit and the desire to succeed in life. Subsequent to this Mr. Van Dawson was employed in three global conglomerates namely Sykes Enterprises, Strive Software International and Merchants SA, were he developed the skills and passion for Customer Services and the call centre industry. With over 13 years’ experience in the customer services industry Mr. Van Dawson was able to bring experts across the field together and utilize the individual skills of each person to turn an idea into reality. With a pool of experts in their respective fields IBSS-Online is able to design unique opportunities for any business to grow not only there profits but also their customer database.

With the coming of new technology IBSS-Online is able to tap into this technology and harness its potential to grow and stay ahead of the competition at a low cost to our clients. Our Vision

DIFINE SUCCESS:

SUCCESS CAN BE DEFINED IN MANY THINGS BOTH TENAGABLE AND INTANGEBLE. A PERSON WHO TAKES THE FIRST STEP IS ALREADY SUCCESSFUL COMPARED TO THE ONE WHO ONLY DREAMS OF SUCCESS AND THE ONE WHO ONLY DREAMS OF SUCCESS IS MORE SUCCESSFUL THEN THE ONE WITHOUT ANY DREAMS.

Shaheed Van Dawson Founder & Director

Executive Summary

IBSS aims to provide various services with top quality call centre solutions 24 hours-a-day, Monday to Sunday. We offer and provide the following service:

1. Corporate training & development, 2. Out sourced call center solutions, 3. Business consultation, 4. Webhosting and design 5. Outsourced recruitment and placement 6. Marketing solutions 7. Corporate Team building exercises 8. And a chance for our clients to communicate with their customers to hear and evolve to become

market leaders within their respective fields.

Our aim is to employ dedicated and well trained client support specialists who are able to consistently provide excellent services, delivered in a timely and cost-effective manner.

Whatever a client's customer relations goals are: qualifying sales leads, web design, training, market research, or general information requests, IBSS will have the people with the expertise to professionally service those needs.

Corporate Training & Development services IBSS has a variety of corporate training that can be offered to clients, all training requirements are tailor made to suit the client’s needs. This includes but not limited to

Sales Telephone etiquette Behavioral Management skills Customer Services Process Improvement Leadership development Personal Life Skills Strategic management skill

Outsourced call center solutions IBSS-Online aims to provide clients with top quality solutions call center services 24 hours-a-day, Monday to Sunday. Each Call Center neuclas will be uniquley design to match our clients culture and enviroment. We thrive on Client/Customer relationships, therefore we intend givening our clients the oppertunity to build and cement relationships with there customers by providing a voice and support center that shows we care about your business.

IBSS-Online highly trained and well informed consultants will be able to assess your needs and requirements as a client and build a model arround your business to ensure that you are not just reaching your goals but making sure that your business becomes more profitable and loyal to the demands of the ever evolving market.

With continues and on going training for call center staff, from management to agent IBSS-Online will ensure that your business remains at the forefront of Customer Services.

Business management consultation services With a wide variety of management process out in the market today, can you afford not to be in the forefront of leading cutting edge management skills, services and technology?

IBSS-online offers a wide verity of cutting edge solutions for companies to allow growth and still remain within their budget constraints. With Quality improvements that is result driven,

Effective and monitored, we deliver only the best.

Webhosting and design services IBSS-Online offers a complete solution in Webhosting and design. With quality guaranteed services we ensure that no matter how big the task of creating or designing we will

Still give you the services at a reduced price that any business can afford. With IBSS-online we will provide tools and management kits to give you the best experience of

Self-creation or allowing IBSS-Online to create your website design for you, while you concentrate on the bigger picture.

Outsourced Recruitment & Placement services IBSS-Online is definitely no average recruitment firm, but rather a highly regarded recruitment partner to exclusive employers of choice. We make sure that our clients receive

Leaders in the talent market. The quality results our clients and candidates experience is due to the detailed recruitment process that is followed by an experienced

and committed team. With IBSS-Online, putting the right candidate in the right role is about much more than matching titles.

It is knowing how to match culture, personality, skills, ambitions and values – it’s all about people!

Marketing solutions services Specializing in traditional, social & digital marketing solutions, brand strategies, web consulting, events, and mobile marketing we strive to deliver measurable results that will increase your bottom line and help your business grow at the desired rate. We offer the following services to our customer:

Google Ad-words Direct Marketing Conference and events Online marketing Mobile marketing Social Media Platforms

Its not just knowing where to go, but rather how to use it to be great at doing it!

Corporate team building services All our corporate team building activities are outsourced and designed to provide fun, laughter and strategic outcomes. There is no limit to the amount of activities that

a business can choose to include in a team building package. Should overnight accommodation be required, our selection of hotels, offer the ideal space for business

Employees to relax and enjoy themselves.

All rights reserved. All images and other content on this portfolio are the intellectual property of their creators and owners. Commercial usage of the content of this portfolio and/or usage of this content in commercial environment without

prior written permission from IBSS-online is prohibited and offenders will be prosecuted.