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IC Recruitment, Onboarding and Retention

Today’s speakers

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Wendy GreenlandChief Operating Officer

Openforce

Rob SlackIndustry Relations Executive

Openforce

Today’s agenda

• Recruiting best practices

• Technology and recruiting

• The power of marketing

• Streamlining the onboarding process

• The importance of retention

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Technology and recruiting

• Be mobile-friendly

• Create online profiles to quickly qualify respondents

• The power of social media likes, shares and going viral

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Recruiting best practices

• Where to advertise

• How to source candidates directly

• Highlight the benefits of working with you

• Track where results are coming from, including:

• Source

• Day

• Time

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The power of marketing• Be careful with your ad copy

• Offer employee and contractor referrals and rewards

• Don’t dismiss a little humor

• Act fast and stay in touch

• Every hour that goes by is an hour the candidate is “looking for something better”

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Streamline the onboarding process

• Remove time-delay obstacles

• Verify compliance documentation before contracting

• Consider breaking up vetting to save money

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1. GetMVR

If they pass2. Order

Background Check

If they pass3. Order Drug

Screening

(Consider swabbing before full test to reduce the final time-consuming step.)

Retention is just as important

• What is the cost of your cohort churn?

• Negotiate rates and allow the driver to make a profit

• Align with a program that offers driver benefits

• Use a third party to conduct video training on specific client needs

• Don’t leverage amounts owed for just any reason

• Be nice! Kindness builds bonds/loyalty

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9Openforce® Proprietary & Confidential

Questions?