ICICI BANK

DECLARATION

I, Ajay Kumar hereby declare that the project report on "Services

Provided by ICICI Bank Ltd." assigned to me for the requirement of

partial fulfillment of "Master of Business Administration" Degree from

G.J.U. Hisar. It is the original work done by me and the information

provides in the study is authenticated to the best of my knowledge.

AJAY KUMAR

ACKNOWLEDGEMENT

It has been a great pleasure and privilege to conduct the present arduous

and time consuming but challenging research under the guidance of Mr.

Sanjeev Kumar Lect. Department of Business Management GJU Hisar.

He was not only stimulating and proficient as a guide but also extremely

helpful and supportive as a person through out the study period I cannot

adequately express in words my feelings of gratitude for his invaluable

help and guidance without which it would have been very difficult to

complete this work.

Finally, I gratefully acknowledge the inspiration, encouragement

guidance and valuable suggestions of all the faculty members of Business

Management, and to those who helped me in bringing out this research

work from its conception to completion.

(AJAY KUMAR)

INTRODUCTION TO ICICI

As a privileged private Banking client, ICICI bring you the entire

range of products and service of ICICI Bank, packaged together for your

convenience. This is delivered through a single point contact and separate

interaction area in the branch to ensure the highest quality service that

discerning clients like you deserve.

ICICI Bank, India' s First Universal Bank, offers the widest range

of financial products and services. ICICI have a track record of nearly

half a century with a Balance sheet size of over Rs. 100,000 Crores. With

a growing customer base of 5 million, ICICI Bank is India' s largest

private Sector bank. Today, the bank provides you a nationwide network

of 425 + branches and 1650+ ATMs. In the year 2000, ICICI Bank

created a mark in Indian Banking history by being the First Indian bank

to be listed on the New York Stock Exchange. It is proud to state that

ICICI Bank holds the distinction of being the only Indian company to be

rated one notch above India's sovereign rating by Moody's the renowned

international rating agency.

ICICI Bank Private Baking Offer

Comprehensive range of products and services.

Savings Account, fixed deposits, recurring deposits, quantum

optima, current account, resident foreign, currency (domestic)

account etc.

Web trade, Demat account.

International debit and credit cards.

And may more…………

Exclusivity and convenience

Dedicated officer at bank.

Separate interaction area in the branch.

Anywhere banking facility.

Exclusive phone banking service.

Competitive Pricing

Reduced rates for products and services

Several complimentary offers.

Value linked benefits.

ICICI

PRODUCT

PROFILE

ICICI PRODUCT PROFILE

The saving bank from ICICI bank offer excellent benefits:

It offers you all the facilities that helps you access your bank

account:

Anywhere

ICICI Bank is one of the largest networks in the country with over

450 branches, more than 1675 ATMs and presence in, over 222 cities

across the country.

Anytime

You can access your account, withdraw cash upto Rs. 50,000

(Rs15,000 ) for third party cash withdrawals*),cash deposits up to Rs

50,000 from any of the branches or ATMs across the city or the country –

24 hours a day, 7 days a week from the ATMs.

ANYWAY

With your ICICI Bank account, you can access a vast majority of our

services through the ATM. Majority of our services through the ATM.

Telephone and the internet like ordering a cheque book, viewing your

balance, etc. So you never need to walk into a bank branch for doing your

banking.

It also offer you a large a number of value added benefits:

VALUE ADDED SAVINGS ACCOUNT

By opening a value added savings account, if the balance in your

savings account goes above Rs. 10,000, the additional amount in

multiples of Rs. 5,000 is moved into a fixed deposit Automatically. This

helps your earn a better return on you idle funds. Moreover, you can

access this amount in the FD just like access your savings account –

either through a cheque or through the ATM card. The FD is broken in

multiples of Rs. 1,000 to facilitate this.

BILL PAYMENT

You can your bills like telephone, cellular phones, electricity bills,

etc. online, or through phone banking.

INVESTMENT SERVICES

You can make all you investments in mutual funds, RBI tax-free

bonds, and insurance as well as trading in stock market, through ICICI

Direct. Com, through the bank.

FREE PERSONALIZED CHEQUE BOOKS

With an ICICI Bank savings account you get a personalized cheque

book free of charge.

All of these can be availed of for maintaining a quarterly average

minimum balance of Rs. 5,000. By quarterly average, it means that you

don’t need to need to maintain a minimum balance of Rs. 5,0000. On any

given day, it can even go to Zero. But in quarter, the average balance has

to be Rs. 5,000.

Please note that is a service charge of Rs. 250 per quarter if the

average balance is not maintained.

Feature Benefit Map of Savings Account

Value Added Savings Account

Features Benefits

Largest banking networks in the

country

Over 400 branches

Over 1000 ATMS

Over 222 cities

Facility to bank anywhere and

anytime

Access through phone, ATM and

Internet

No need to visit a bank to do your

banking

"Frees you form hassles and saves

you time and money"

Bill Payment

"Instruct bank to make you monthly

payments directly"

Monthly commitments get directly

met without defaults and penalties

and without any botherations

Investment services

Make all your investments in

mutual bonds, RBI tax free bonds,

insurance as well as trading in stock

market through ICICI Direct.com

or through ICICI Bank

Saves you from the dust, grime,

pollution travel time, long queues

and other hassles (remembering due

dates, productivity loss, Boss's

music..)

Free personalized cheque book Matches with your status, acts as a

qualifying instrument for various

services (MTNL Electronic

Clearing system….)

Most important – no cost

Average quarterly minimum Flexibility on liquidity – easy to

balance of just Rs. 5,000 maintain

"On any given day, you may even

have a ZERO balance"

Option of opening value added

savings account

Provides you with the flexibility of

a savings account and interest rates

of a fixed deposit

"Better savings – Better liquidity" Auto Sweep facility

Excess of 10,000 from your savings

accounts automatically get

transferred to your high interest

earning fixed deposit account in

multiple of Rs. 5000.

Maximum Returns

You earn a higher interest rate than

on your idle saving account

Reverse Sweep

Fixed deposits get broken in

multiple of Rs. 1,000 to take care of

overdraft and cheque payments for

amounts larger than the balance in

savings account. Remaining deposit

continuous to earn full interest

Liquidity, earnings sand your

reputation takes care of at the same

time.

Total amount in savings account

and fixed deposits available for

withdrawal through ATM/ cheque.

Maximum liquidity without penalty

Automatic renewal of fixed

deposits on due data

No botherations of remembering

due dates

Cash withdrawals & deposits upto

Rs. 50,000 across the counters at

any ICICI Bank Branch

Convenience at no cost

Free Internet banking Provides you with the "Anywhere"

banking comfort

Free Internet banking Convenience of viewing/ knowing

your current position, downloading

a/c statements, managing fund

transfers and instructing the bank

for various services from anywhere.

Free quarterly account statements Facilitates tracking of fund

transferred from savings to fixed

deposit and vice versa

Anywhere (widest network0,

Anytime (24 × 7 × 365) and

Anyway (ATM, Phone, Internet)

access to your account

Only smile – No stress

Documentation Requirements

Note:

1. In the case of individual accounts, the documentation must

verify the identity, address and signatures, where relevant,

exactly as has been given in the from

2. The final discretion for the acceptance of an application form will

be done strictly as per the guidelines that have been put into place.

Deviations may not be accepted.

3. Sales teams are advised to constantly update themselves with the

circulars/ information updates in respect of the same to minimize

rejections.

Savings Bank Account

Documentation should clearly and unambiguously support:

Name

Address

Signature

As written in the application form

Please note that irrespective of the documentation list given below,

unless all the above three details are verified, the documentation will be

deemed to be insufficient.

The supporting documentation should be:

EITHER

Introduction from existing customer, who has had a relationship for

at least six months.

Or

Category 1 Type of Documentation

Passport

Or

Letter from existing bank

Or

PAN (Although self cheque drawn on existing bank).

Or

Category 2 Type of Documentation

Provide

At least one each from list A and list B and

Self cheque drawn on existing bank

List A (proof of name)

Driving License

Salary slip

Voter's ID Card

Income/ wealth tax assessment orders

List B (proof of current address)

Electricity bill (latest)

Telephone bill (latest)

Copy of LIC policy or latest premium receipt.

Latest credit card statement letter from employer giving

current residential address.

QUESTIONNAIRE (SAVINGS ACCOUNT)

1. Can I access my saving Account from another branch?

ICICI Bank offers you anywhere banking facility. You can do cash

deposits, cheque deposits and cash withdrawals into/from your

account from any branch.

2. What is the value of the cheque required for opening the account?

Cheque should be minimum Rs. 5,000

3. What is the charge of non-maintenance of minimum balance?

Rs. 250 per quarter

4. What are the benefits of an ATM?

Cash Deposit

Cash withdrawal (upto Rs. 15000 per day)

Cheque deposits

Balance enquiry

Statements request

5. How do I approach ICICI Bank to open SB Account?

You can approach us in any of the following ways:

Apply online

Write to us at [email protected]

Call us at our 24-hour customer care centre.

You can just walk into any of our branches.

6. What is the minimum balance required to be maintained for an

ICICI bank saving account?

The minimum average quarterly balance required to be maintained

for a saving account in Rs. 5,000/-

7. At what frequency will be interest be paid to me?

Interest earned on you savings account balance shall be credited to

your account on a half yearly basis in the months of September and

March.

In case of the linked value added savings account, the accrued

interest on the FD's created will be paid on maturity or on

withdrawal in case of premature withdrawal.

8. Do I need an introduction from an existing ICICI Bank account

holder?

An introduction by an existing ICICI Bank Account holder is

generally required for establishing a relationship.

However, no introduction is need if proof of identify is furnished at

the time of account opening.

9. Who can I include as joint application?

Anyone can be included as a joint applicant for a savings account

except a minor (less than 18 years of age)

10. How can I change the nominee(s) for my ICICI bank saving

account?

You can change the nominee(s) by making a declaration to that

effect, in the appropriate form, which is available at any of the

ICICI bank branches.

11. Do I have any facility for standing instructions?

Yes, you can set up standing instructions through you ICICI bank

savings account. A few examples of the same are as below:

Transfer to a fixed deposit.

Transfer to a recurring deposit.

Make recurring payments like LIC premium, installments

etc.

12. What is the difference between an ICICI Bank savings account and

an ICICI bank value added savings accounts?

A Value added savings account allows you to set a minimum

balance (subject to a minimum of Rs. 10,000) to be maintained in

your savings account. Any amount in excess of this, automatically

gets as specified by you. So you enjoy a higher effective rate of

interest on your deposit. When you need the money, you can

withdraw it by issuing a cheque or through an ATM. The deposits

get broken in multiples of Rs. 1,000 automatically. Thus, you don't

lose out on liquidity either.

13. Can I minimum balance to be maintained in my saving account and

automatically transfer any excess amount to an ICICI Bank fixed

deposit?

Yes, the value added savings account allows you to do that. You

can set a minimum balance (subject to a minimum of Rs. 10,000)

to be maintained in your saving account.

14. What are the different channels through which I can access my

ICICI bank savings account?

ICICI Bank branches

ICICI Bank.com

ICICI Bank ATMs

Phone Banking

15. How do I transfer my account from one branch to another?

When a customer wants his/her customer ID at one branch to be

transferred to another branch, he/she has to give his/her request in

writing along with his/her unused chequebooks. The bank will

close the customer ID and arrange to open a new Customer ID at

the other branch and will issue will tissue new chequebook, etc.

this service is free of charge.

16. How is the payment of interest done in savings bank account and

FDs?

Interest is paid on the minimum credit balance maintained between

the 10th day and last day of each calendar month in savings account

at the rate in force in accordance with RBI directives. Interest is

paid every half year in September and March.

Interest on fixed deposits is reckoned / paid at quarterly intervals,

at the rates applicable at the time of acceptance as the case may be,

in accordance with RBI directives.

17. What is customer identification number?

Each relationship with a customer is represented by a customer

identification number (Customer ID), which is for the present,

branch specific, for instance, a relationship in a single name is

different from a relationship in joint names. Each combination of

relationship is distinct and unique and hence is identified by a

separate customer ID.

BANK@CAMPUS

Features Benefits

Saving Account Host of value added services along

with convenience

Accessibility through phone,

Internet and Ncash debit cum ATM

card

24hrs banking experience (Deposit,

withdrawals, requests, inquiries,

utility payments…)

No need to physically visit a bank,

no hassles

Wide network acceptability

Reward points – earn while you

spend

Withdrawal upto Rs. 15,000/-

enough to take care of major

expenses of students

Free inward remittance No charges or fund transfers from

ICICI bank – convenience at no

cost

Free supplementary credit card Sense of security, peace of mind

Personalized cheque book Sense of pride

Low average quarterly balance (Rs.

500/-)

Easy to maintain, more liquidity

Annual free statement of account Able to track your transactions

without tedious paperwork and at

no cost

DOCUMENTATION

Tier I

An introduction from an ICICI Bank account holder (six

month old)

Or

Tier II

Proof Document

Proof of identity College Identity card

Proof of birth (to ensure that the

applicant is at least 18 years of age

at the time of opening the account.

Passport / birth Certificate/ School

Leaving Certificate

QUESTIONNAIRE

1. How do I approach ICICI Bank to open a Bank@campus account?

You can approach us in any of the following ways:

Apply online


Call us at our 24 hour customer care centre

You can just walk into any of our branches


ICICI Bank Bank@campus account?


to your Bank@campus account is Rs. 500/-

3. At what frequently will the interest be paid to me?

Interest earned on the balance in your account shall be credited to

your account on a half yearly basis in the month of September and

March.

4. How can I change the nominee(s) for my ICICI Bank

bank@campus account?

You can change the nominee’s by making a declaration to that

effect, in the appropriate form, which is available to any to the

ICICI Bank branches.


ICICI Bank bank@campus account?

You can access you bank@campus account through:

ICICI Bank.com

ICICI bank ATMs

Phone banking

YOUNG STARS ACCOUNT

(FOR : CHILDREN BETWEEN 1-18 YEAR OF AGE)

Young stars is a banking service for children aged 1-18 years,

brought to you by ICICI bank to help the parents meet the present and

future aspirations that they hold for their child. It offers various savings

and investment options to the parent along with teaching the child to

manage his/her personal finance in a more responsible and independent

manner.

FEATURES

1) Option of a saving bank account, fixed deposit account or recurring

deposit account.

2) Minimum balance at Rs. 500/- per quarter for saving bank.

3) A special recurring deposit account with additional features as

below:

a) The parent would put forward the desired amount to be

earned at the end of the tenure. Based on the prevailing rate

of interest, the bank staff would then back calculate the

installments to be deposited now till maturity.

b) Other RD type savings options that are possible for the

parent include investing sums periodically and then

receiving sums back from the bank periodically. The various

RD option would be available through the "Annuity to

Annuity" product already developed by the bank.

4) Free personalized chequebook.

5) Free Domestic Debit Card* for the child above the age of 10 years

with features as below;

6) Daily withdrawals limits of Rs. 1,000/-

7) Daily spend limits Rs. 1,000/-

8) Free Internet banking.

9) Separate user Ids passwords for both parents and children.

10) Special shopping powers upto Rs. 1000 for the children above 10

years of age.

11) Access to special zones and links to related websites for making

Internet banking a memorable experience.

12) Facility to transfer funds from parent account to kid account to

enable parents to inculcate savings habit amongst children.

13) Facility of setting up a sweep account from the young stars

accounts to the RD to enable the parents to let their child earn

more.

14) Alliances with various partners to meet the child's needs in varied

interest areas such as clothing, computers, books, music, toys etc.

Features Benefits

Free distinct personalized cheque

book

Child can gift a cheque with his

name sense of pride and

independence

Free debit card with a withdrawal /

spend limit of Rs. 1000/- (for

children above 10 years of age)

Sense of pride and independence

At the same time complete

Mental peace for the parent

Linked to the infinity account Free transfers of funds from your

account – convenience at no cost

2 passwords: Child's for logging

parents for transactions

Prevention from making wrong

transaction – peace of mind of

parent

Internet banking consisting of fun

and game web pages

The child loves to go on to the site

and as a result learns more about

money matters.

Option of opening value added

saving account

Provides liquidity and interest rates

of a fixed deposit

Flexible recurring deposit "better savings – better liquidity"

Special offers and discounts at

various stores on computer, books,

music, toys, clothing etc.

Allows parents to save for the

child's future with complete

flexibility of investing and

withdrawals

Low average quarterly balance (Rs.

500/-)

Makes banking a lot of fun and

excitement for the kids

Annual free statement of account Easy to maintain

Able to track your transaction

without tedious paper work and at

no cost.

KEY BENEFITS:

1. A bank account that helps parents meets the present and future

aspiration of their child.

2. A bank account cuts across all age group and connects well with

both kids and teens.

3. A bank account that teaches children to manage their personal

finances more responsibility.

4. A bank account that increases child interaction and excitement.

Tier I

Proof of identity:

Passport

Or

PAN (along with self cheque draw on existing bank)

Tier II

Provide at least one each from list A & list B (along with guardians

self cheque drawn on existing bank).

Employee ID Card Electricity bill (the latest)

Driving license Telephone bill (the latest)

Salary Slip Copy of LIC policy or latest

premium receipt

Income/wealth tax assessment

order

Latest credit statement

Letter from employer giving

current residential address

QUESTIONNAIRE

1. What are eligibility criteria for opening an ICICI Bank young stars

account?

ICICI bank you stars account is a banking service for children in

the age groups of 1-18 years.

2. How do I approach ICICI Bank to open a young stars account?


Call us at our 24 hours customer care centre.

You can just walk into any of our branches.


ICICI bank young stars account?


for a youngsters account is Rs. 500/-

4. Will debit cards be issued the name of minors?

Yes, however, in order to issue the debit card to minors, the bank

will get into an agreement with the parent/ legal guardian. The

parent/ legal guardian will indemnify the bank from all risks as

listed below. The parent/ legal guardian will sing the agreement

before applying for the debit card.

5. At what frequency will the interest be paid to me?

Interest earned on you saving account balance shall be credited to

your account on a half yearly basis in the months of September and

March.

6. Do I need an introduction from an existing ICICI bank account

holder?

An introduction by an existing ICICI bank account holder is

generally required for establishment a relationship. However, no

introduction is needed if proof of identify is furnished at the time

of account opening.

7. How can I change the nominee(s) for my ICICI Bank

bank@campus account?


effect, in the appropriate form, which is available to any to the

ICICI Bank branches.


ICICI Bank young stars account?

You can access your young stars account through:

ICICI Bank.com

ICICI bank ATMs (for the age group above ten years)

ICICI Bank branches

TERM DEPOSITS

FIXED DEPOSITS

ICICI Bank offers you term deposits or fixed deposits that offer

you an attractive investment opportunity for your money. The key

features and benefits are:

Safety:

It is offered by ICICI Bank – which is now, the 2nd largest

bank in the country with total assets over 100,000 crores.

The ICICI group has more than 710 lakh investors across the

country.

ICICI, the parent company, which has now merged, has been

in operation since 1955 and has enjoyed a AAA rating on its

bonds insurance's.

ICICI Bank now has a bank network that spans more than

233 cities across the country with more than 450 branches,

1675 ATMs and supported by phone banking and internet

banking.

Liquidity:

You can deposit for a period ranging from 15 days to 10

years. And for deposits over 15 lacs, you can invest for as

short a period as 7 days.

Also you can withdraw anytime you like and for premature

withdrawal no penalty on deposits upto 15 lacs is levied.

Returns:

The interest rates are quite attractive (Refer latest interest

rate circular for more details).

The interest on cumulative fixed deposits is compounded

quarterly.

And you can invest in a recurring deposit on which TDS is

not applicable.

The other features of the product are:

Choice of two investment plans:

Traditional

Interest payable monthly, quarterly or half yearly as per you

convenience.

Maturity period ranges from 15 days to 7 years.

Reinvestment

Interest is compounded quarterly and reinvested with principal

amount.

Maturity period ranges from 6 months to 10 years.

Minimum balance

You can avail of ICICI Bank fixed deposits for a minimum

deposits of Rs. 10,000 and thereafter in multiples of just Rs. 1,000.

Nomination

Nomination facility is available for relationship in the names of

individuals. Unless otherwise specifically, given in writing by deposits,

nomination in deposits accounts will be at customer ID level.

Depositors(s) however has/ have the right to specify different

nominations at account level by completing appropriate forms. Further,

the applicant (s) is/are at liberty to change the nominee, through

declaration in the appropriate from to revise the nomination during the

currency of the relationship accounts with the bank.

Auto renewal facility

Fixed deposits get renewed automatically on maturity for the game

tenure as the original deposit so that you don't lose interest even for one

day. This facility is available on request.

Tier I

Proof of identity:

Passport

Or

PAN (along with self cheque draw on existing bank)

Tier II

Provide at least one each from list A & list B (along with guardians

self cheque drawn on existing bank).

Employee ID Card Electricity bill (the latest)

Driving license Telephone bill (the latest)

Salary Slip Copy of LIC policy or latest

premium receipt

Income/wealth tax assessment

order

Latest credit statement

Letter from employer giving

current residential address

RECURRING DEPOSITS

Benefits

Encourages savings without stress on your finances.

High rates of interest (identical to the fixed deposit rates).

Non-applicability to Tax Deduction at Source (TDS).

Minimum Balance

The minimum balance of deposit is Rs. 1,000 per month and

thereafter in multiples of Rs. 100.

Period of Deposit

The minimum period is 6 months, and thereafter in multiples of 2

months.

NOTE:

For joint accounts, the above documents are required for

both, the applicant as well as the joint applicant, unless the

joint applicant is a blood relative (parents, spouse, children)

of the applicant.

As per the reserve bank of India guidelines, which are

mandatory, photographs of all applicant(s) / power of

attorney holders (i.e. who are authorized to operate the

account under the relationships) should be furnished to the

bank.

As per the reserve bank of India guidelines, PAN number or

form 60/61 (where PAN No. is not available) is required to

be furnished for opening a relationship.

Applicants desirous of a saving account need (s) to sign a

relationship form and declare therein that he/ she / they has/

have agreed to abide by the rules which are in force from

time to time.

Each relationship with a customer is represented by a customer

identification number (customer ID), which is for the present,

branch specific. Each combination of relationship is distinct and

unique and hence is identified by a separate customer – ID. For

instance, relationship in a single name is different from a

relationship in joint names.

PRODUCT FEATURES PRIVATE BANKING

OFFERING

1. At par cheque book

2. Personalized pay in slip book

3. Debit card – personalized photo signature card with enhanced

limits (as of now limit is Rs. 25000/-).

4. Exclusive private banking phone banking services available with

mobile banking free of charge.

5. Home loans administration fee – 0.50% of loan amount or Rs. 7500

whichever is lower.

6. Demat – Buy and Sell Rates 0.02% and 0.02% of transaction value.

7. E-instruction registration – Free of charge.

8. Web trade – Initial brokerage rate 0.75%.

SALARY ACCOUNTS

Your employees automatically become ICICI Bank Salary Account

holders with special benefits and privileges and receive instant salary

credit.

DEBIT CARD

We offer a free domestic card to our salary account

customers to provide them access to our extensive ATM

network. The card also allows them to shop at over 11,000

merchant establishments.

Interested employees can also apply for our international

debit card 'N-cash is a Visa electron card which give the

cardholder access to more than a million merchant

establishments and Visa ATMs all over the world. The card

comes with a unique points system through which the

cardholder earns points every time a merchandise transaction

is made. These points can be exchanged for the first year.

CCIL SILVER CARD

Salary account holders have the privilege of receiving the

ICICI bank silver credit card (Corporate Card with

Independent Liability) free for first year.

Personalized cheque book

In keeping with our commitment to offer world-class facilities to

our account holder, we shall personalized your employees cheque

books by printing their name on each leaf.

Free Internet Banking

ICICI Bank internet banking, ICICI Bank's internet banking

facilities give your employees the freedom to operate their account

from the convenience of their home, office or from anywhere in the

world.

Online funds transfer

No need for cash withdrawals and cheque deposits. We give your

employees the facility to transfer funds online from any part of the

world.

Mobile banking

You employees can receive alerts on their mobile handsets

providing them information about their ICICI bank accounts and

ICICI credit cards account.

Phone Banking

Your employees can use our phone banking facility to do banking

transactions through our customer care centres.

Free Utility Bill Payments

Non-queues No wasted minutes. Now your employees can pay

utility bills like electricity, phone bills etc. using ICICI bank

Internet banking.

Reimbursement account

If you opt to disburse/ reimburse the travel, food etc. expenses via

reimbursement accounts, a reimbursement account can be opened

simultaneously along with the salary account saving bank account,

which would be linked together with the debit card already held by

your employee.

Welcome Kit

No more waiting for weeks to get you cheque book and debit cards.

ICICI Bank salary account customers will have the facility of

filling up a form and getting their cheque books and debit cards

immediately.

Free remittance facilities

Salary account customers can avail of free remittance facilities

(demand drafts, cheques, pay orders) up to Rs. 25, 000 within the

ICICI bank network.

Overdraft facility*

Employees get an automatic emergency overdraft facility based on

their take home salary. This would be adjusted in their following

salary credit.

Relief Bonds/ Mutual Funds/ Insurance

Salary account customers can now invest in government of India

relief and saving bonds, a basket of mutual funds, foreign exchange

facilities and insurance products through ICICI bank.

Cash delivery and cheque pickup facility**

If your office is located far away from our branch of ATM, we can

deliver cash to you or pickup your cheques to be deposited.

Savings account for family members

Savings account for your family members with reduced minimum

balance and all facilities.

Demat Services

A Demat account will let your employees transact in shares

instantaneously in a safe and secure manner.

QUESTIONNAIRE

1. How do I open an ICICI Bank Salary Account ?

If your organization has an ICICI Bank salary account relationship

you can approach us in any of the followings ways:

Apply online

Call us at our 24 hours customer care centre

You can just walk into any of our branches


2. What document do I need to submit for opening an ICICI Bank

salary account?

Following documents are required to open an ICICI bank salary

account:

Introduction by the company (Stamped and signed by the

authorized signatory).

Photocopy of the Pan Card.

Address proof (only in case if you prefer a mailing address

other than your company's address).

Any one of the following documents will suffice as valid address

proof:

Latest electricity bill

Latest photocopy telephone bill.

Any latest credit card statement.

Letter from employer giving current residential address.

Coy of ID Card / Salary slip

3. Do I require and introduction from an existing ICICI Bank account

holder for opening a salary account?

No introduction is required from an existing ICICI bank account

holder for opening a salary account, proof of your employment /

validation from an authorized official of your Human Resource

department is sufficient.

4. What is a reimbursement account? How does it benefit me?

You management can choose to disburse the reimbursements

payable to you through a zero balance current account, which is

known as a reimbursement account.

You will not have to spend time standing in a queue in your

organization to collect you reimbursement. It also helps you in

filling your tax turns.

The reimbursement account can be opened simultaneously along

with the ICICI bank salary account, which would be linked with

the debit card held by you.

5. How do I get my account transferred from one ICICI bank branch

to another?

To transfer you account from one ICICI bank branch to another

your will have to fill up the transfer to account from available with

the branch and surrender your cheque book.

You may retain you debit card and instruct to link the same card to

your new account.

6. What all can I do with the Internet banking facility offered to me

with my salary account?

Given below is a small list of transactions that you can do online:

Balance inquiry

Transaction history

Use ICICI bank funds transfer (e-cheques) to :

Transfer funds between your own ICICI Bank A/cs

Transfer funds to nay ICICI bank A/c

Transfer funds to any non ICICI bank A/c (in 8 cities)

Make service requests like open a fixed deposit, duplicate

pin etc.

Credit card

View current and past statement

Service requests like auto debit, dial a draft etc.

Demat

View you transaction and holding statement

Bill Payment

Use your ICICI bank account or ICICI Credit card to pay

your bills form the comfort.

7. What all can I do with the phone banking facility offered to me


Phone banking gives you the convenience of 24hrs banking

on your fingertips. You can do all the following and many more

transaction on the phone:

Balance inquiry

Cheque status

Cheque book request

Stop payment request

8. What all can I do under anywhere banking facility offered to me


Anywhere banking facility allows you to operate your

account from a branch other than the branch where you have

opened you account. The various activities you can undertake

under anywhere banking facilities are:

Cash withdrawal up to Rs. 15,000 per day

Cash deposit up to Rs. 50,000 per day

Balance inquiry

Account statement

9. As a salary account holder, can I open a joint account and with

whom?

Yes, you can open a joint account with your spouse or your

blood relative by providing us an acceptance letter from your

company stating that they have no objection for the same.

10. If I am working for a company, which sends me to the US for a

couple of years or so, can I still continue getting the benefits of

ICICI bank?

ICICI bank has a product tailor made for customers like you. We

have tied up with Wells Fargo in US and you can apply for a Wells

Fargo bank account here itself.

If you have a bank account with ICICI bank and a satisfactory

banking record you can apply for this facility will be provided to

you if you are going to US on B, L, H visa or work permit. For

more details contact the nearest ICICI bank branch.

11. How do I change the nominees for my salary account?


effect, in the appropriate form, which is available at any of ICICI

bank branches.

RESEARCH METHODOLOGY

Research Methodology is the way to systematically solve the research problem. It may be understood as science of studying how research is done scientifically.

Research Methodology Includes:-1) Research Design2) Sample Design3) Collection of Data4) Analysis and Interpretation of Data

1) Research Design

A Research Design is the arrangement of conditions for collection and analysis of data in manner that aims to combine relevance to the research purpose with economy in procedure. In fact, the research design is the conceptual structure within which research is conducted.

2) Sample Design

Sample Design deals with the method of selecting items to be observed for the given study.

3) Collection of Data

The task of data collection begins after a research problem has defined and research design chalked out. While deciding about the method of data collection to be used for the study the researcher should keep in mind the types of data viz. Primary and secondary.

I have collected the Primary Data, which is original in character, collected with lot of effort, sincerity time and money.

There are several methods of primary data collection. But I have taken Questionnaire Method.

Questionnaire Method

This method of data collection is quite popular, particularly in case of big inquiries. In this method a questionnaire is sent to the persons concerned with a request to answer the questions and return these questionnaires after filling them. A questionnaire consists of a number of questions printed or typed in a definite order on a form or a set of forms.

4) Analysis and Interpretation of Data

In the survey for the ‘services provided by the ICICI bank’ I have taken 150 respondents from New Delhi. I have done the analysis of data, with descriptive statistics which is collected through questionnaire. On the basis of the analysis I interpreted the percentage.

FINDINGS

FINDINGS

Advantage – Employers

Successful business owners know that it is better to be an expert on

the product or service you are selling and let someone else be the expert

on other tasks. One such 'other task' is the payroll.

Outsourcing the administrative task of payroll, is one way you can

invest more time into your own business and waste less time worrying

about keeping up with the ever changing and complex rules and

regulations governing payroll.

Top reasons to outsource payroll processing.

TAXES

Market research shows that one out of every three employers has

been charged for a tax related payroll error. This equates to billions of

rupees in penalties. A payroll service provider keeps you out of such

statistics.

AFFORDABILITY

Have you every thought about how much your time is worth?

Consider how much time you spend managing payroll. This equates to

time taken away from revenue producing activities. At the very least,

consider the cost of computer equipment and software as well as the

extensive training that is needed to run payroll internally. Outsourcing

with the right payroll service provider will save you time and money.

PROFITABILITY

Do you remember why you went into business in the first place?

Certainly it wasn't to calculate state taxes. Outsourcing your payroll gives

you the freedom to get back to your business.

TIME

You have better things to do with your time than calculating

payroll. Getting salary cheques out on time is not only expected but also a

positive reflection on your company.

PRIVACY

It can be embarrassing and detrimental to moral if the wrong eyes

fall on the salary cheques. Confidentiality is much easier to maintain

when payroll is outsource, particularly when your employees use direct

credit.

MIS

Payroll companies offer a wide array of standard reports that are

informative and easy to read. Keep you records neat and concise with

these invaluable reports.

FLEXIBILITY

As your business changes, so do your payroll needs. Don’t get

bogged down with the nuts and bolts of personal changes. Leave the

details to an expert while you focus on your business.

PROFESSIONALISM

What better way to show your employees that your company is

professional and secure? Outsourcing your payroll coupled with all

benefits of ICICI bank savings accounts will enhance your successful

image and will make your employees happy. After all a happy employee

is a productive employee.

Analysis

&

Interpretation

1. Are you using any of the services provided by ICICI Bank?

a) Yes 40%

b) No 60%

2. If yes, which of these:

a) Saving accounts 50%

b) Bank@campus 16%

c) Young stars 4%

d) Salary accounts 30%

3. Do you think that minimum balance to be maintained quarterly

should be there or not?

a) Yes 5%

b) No 95%

4. Are you aware of all the services provided by ICICI Bank?

a) Fully aware 10%

b) Partly aware 70%

c) Not aware 20%

5. Do you face any problem in any of banking transaction in ICICI

Bank?

a) Yes 4%

b) No 96%

6. Do you use mobile banking service regarding bank accounts and

credit cards accounts?

a) Yes 5%

b) No 95%

7. Do you use Internet banking for bill payments?

a) Yes 40%

b) No 60%

8. Do you enjoy Dmat services provided by ICICI Bank?

a) Yes 68%

b) No 32%

9. Are you satisfied with all the services provided by ICICI Bank?

a) Yes 70%

b) No 30%

10. If no, what are the reasons for dissatisfaction?

a) Balance to be maintained 60%

b) Interest rate 10%

c) Query Handing 15%

d) Others 5%

CONCLUSION

CONCLUSION

ICICI is second largest bank of India after SBI. It is a prestigious

financial institution in the country catering to a wide array of customers

needs like.

Credit card

Auto and two wheeler loans

Personal loans

Consumer durable loans

Commercial loans

Life and non life insurance

Online trading

ICICI also offers a suit of products and services designed specially

for various organizations. This package of facilities is not available to

general customer of the bank and has been designed specifically keeping

their needs in mind.

On the basis of data collected from customers and its analysis and

interpretation following conclusion can be drawn:

Most of the customers are partly aware of all the services

and schemes of ICICI.

More than half of the customers are not satisfied with the

balance which is to be maintained quarterly in saving

accounts and bank@ campus.

Customers are not aware of the mobile banking and most of

them don't use it.

The reasons behind dissatisfaction of the customers are some

times:

Query handling

Balance to be maintained

SUGGESTIONS

SUGGESTIONS

ICICI bank offers the customer excellent & value added benefits. It

offers deposits or fixed deposits that offer an attractive customer

opportunity for money. Marketing efforts put by ICICI are laudable.

Following points may be term into consideration to generate customer’s

mare interest in sales of various products of ICICI hence:

1. For saving accounts:

In saving accounts the minimum balance to be maintained

quarterly is Rs. 5,000 which should be decreased somewhat for the

convenience of customer.

2. For Bank@campus

In the bank@campus minimum balance to be maintained quarterly

is Rs. 500 which should be decreased some what for the

convenience of students.

3. Salary accounts

In the salary account the salary of the employees should be

deposited on 1st and 2nd of the month instead of in the mid of

month.

4. Awareness Programmes :

To make customers fully aware about all the services of bank

awareness programmes should be started so that they may utilize

them fully.

More and more people should be induced mobile banking and

internet banking.

ANNEXURE

QUESTIONNAIRE

Name : _____________________________

Address : _____________________________

Occupation : _____________________________

1. Are you using any of the services provided by ICICI Bank?

a) Yes b) No

2. If yes, which of these:

a) Saving Accounts b) Bank@campus

c) Young Stars c) Salary Account

3. Do you think that minimum balance to be maintained quarterly

should be there or not?

a) Yes b) No

4. Are you aware of all the services provided by ICICI Bank?

a) Fully Aware b) Partly aware

c) Not aware

5. Do you face any problem in any of banking transaction in ICICI

Bank?

a) Yes b) No

6. Do you use mobile banking service regarding bank accounts and

credit cards accounts?

a) Yes b) No

7. Do you use Internet banking for bill payments?

a) Yes b) No

8. Do you enjoy Demat services provided by ICICI Bank?

a) Yes b) No

9. Are you satisfied with all the services provided by ICICI Bank?

a) Yes b) No

10. If no, what are the reasons for dissatisfaction?

a) Balance to maintained b) Interest rate

c) Query Handling c) Others

11. Any suggestion regarding improving the services of ICICI?

_______________________________________________

Documents

ICICI BANK