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    Promotional Strategies adopted by ICICI

    Prudential

    PRABHJOT KAUR

    MBA HONS.(FINAL)

    ROLL NO. 12

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    INSURANCE

    Insurance is the outcome of mans search for

    security and for finding out ways and means

    of ameliorating the evil consequences of

    sudden calamities.

    Insurance is a co-operative venture whereby

    risks and losses are shared by many.

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    Insurance is a contract by which one party, for acompensation called the premium assumes

    particular risks of the other party and

    promises to pay to him or his nominee acertain or ascertainable sum of money on a

    specified contingency.

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    TYPES OF INSURANCE

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    80%

    20%

    SHARE OF LIFE INSURANCE V/S OTHER INSURANCE

    LIFE INSURANCE

    OTHER INSURANCE

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    NEED OF INSURANCE

    Insurance provides security and safety.

    Insurance affords peace of mind.

    Insurance eliminates dependency. Insurance encourages saving.

    Insurance provides loss of human wealth.

    Insurance provides certainty of payment atthe uncertainty of loss.

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    INSURANCE COMPANIES

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    IRDA is a Insurance Regulatory and Development

    Authority which is constituted by an act of parliament

    to check the regulatory of insurance sector.

    As per section 4 of IRDA Act 1999

    Present Present chairman of IRDA-Mr. Hari Narayana

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    ICICI PRUDENTIAL LIFE INSURANCE

    COMPANY

    ICICI Prudential Life Insurance CompanyLimited was incorporated on July 20, 2000.

    The company was granted certificate of

    registration for carrying out Life Insurancebusiness, by the Insurance Regulatory andDevelopment Authority on November 24,2000

    The authorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500million.

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    ICICI Prudential is the largest private insurance

    company and second largest insurance in Indiaafter LIC.

    Profit after tax stands at Rs. 1,384 crore for

    financial year 2012.

    http://en.wikipedia.org/wiki/LIChttp://en.wikipedia.org/wiki/LIC
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    The company is a joint venture of ICICI Bank

    (74%) and prudential PLC UK (26%).

    Mrs. Chanda Kochhar

    MD &CEO of ICICI Bank and

    Chairperson of ICICI Prudential

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    PRESENT MANAGING DIRECTOR AMD CHIEF EXECUTIVE OF ICICI PRUDENTIAL- MR.

    SANDEEP BAKSHI.

    FORMER MANAGING DIRECTOR AND CHIEF EXECUTIVE OF ICICI PRUDENTIAL-

    MRS. SHIKHA SHARMA

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    MARKET SHARE OF ICICI PRUDENTIAL

    36.20%

    9.40%

    14%

    6%

    6%

    8.70%

    6.20%

    5.70%

    3.70%

    3.50%4.10%

    1.10%

    MARKET SHARE IN PERCENTAGE

    ICICI PRU

    HDFC

    BIRLA

    TATA AIG

    BAJAJ ALLIANZE

    MAX NYL

    OMK

    AVIVA

    INGV.

    SBI

    METLIFE

    AMP S.

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    VISION

    Understanding the needs of customers andoffering them superior products and service.

    Leveraging technology to service customers

    quickly, efficiently and conveniently.

    Providing an enabling environment to foster

    growth and learning for employees.

    Building transparency in all dealings

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    SWOT ANALYSIS

    STRENGTHS

    Strong tie up

    Strong network

    High customer data base

    WEAKNESSES

    Highly difficult target are

    provided to unit manager

    OPPORTUNITIES

    Network building

    Target rural segment

    THREATS

    Increasing competition fromcompetitive companies

    Each company is doing heavy

    marketing

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    AWARDS

    On 18 January 2012- BEST FINANCIAL WEBSITE-

    www.iciciprulife.com by Indian Digital awards. ICICI Pru iCare- product of the year 2012 in the

    life insurance category.

    ICICI Prudential Life Insurance has been

    conferred the Insurance Company of the YearAward 2011.

    ICICI Prudential Life Insurance- The Best LeadingPrivate Player Life Insurance 2011 at the

    Financial Institution Awards. ICICI Prudential-India's Most Customer

    Responsive Insurance Company.

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    The ICICI Prudential Edge

    Its products have been developed after a clear

    and thorough understanding of customers' needs.

    ICICI Prudential has an advisor base across the

    length and breadth of the country, and also

    partners with leading banks, corporate agents andbrokers to distribute its products .

    It ensure equitable costing of risks, and thereby

    ensure a smooth and hassle-free claims process. Its team is given the opportunity to learn and

    grow, every day in a multitude of ways.

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    RESEARCH

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    OBJECTIVES OF STUDY

    To know the promotional strategies of ICICIPrudential.

    To understand and measure the impact ofadvertising in the life insurance market

    To understand and measure the effect ofpromotional strategies in brand building, brand

    recall and finally the choice of a plan while buyingit.

    Research Instrument: Structured Questionnaire.

    Contact Method: Personal Interview.

    SAMPLE SIZE: 100 respondents.

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    PROMOTION

    PROMOTIONis the element in an organizations

    marketing mix that serves to inform, persuade and

    remind the market of a product and the

    organization selling it, in hopes of influencing therecipients feelings, beliefs, or behavior.

    PROMOTIONrepresents all of the methods of

    communication that a marketer may use toprovide information to different parties about the

    product.

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    COMPONENTS OF PROMOTION

    Advertising

    Sales promotion

    Personal Selling

    Direct Marketing

    Public relations

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    PROMOTION STRATEGIES OF ICICI

    PRUDENTIAL

    An effective communication campaign should

    comprise of a well thought out message

    strategy.

    Nike:- Just do it

    Toyota:- The car in front is a Toyota.

    ICICI Bank:- Hum hain na

    ICICI Prudential:- Jeete Raho, Retire fromwork not life

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    CORPORATE ADVERTISING

    SINDOOR was used as an endearing and lasting symbol of

    protection

    Advertisers aimed at appealing to the main stream, middle

    class family.

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    Power of emotional Branding by

    ICICI prudential

    ICICI Prudential has taken an example of CHINTAMANI who is

    always tensed about tax savings and future security and how ICICI

    Prudential solves all his problems.

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    INTERNET PROMOTION THROUGH WEBSITE

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    MOBILE PROMOTION

    Mobile promotion is a very

    individual business and

    ICICI Prudential has a teamof people to help you stand

    out of the crowd.

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    TELEVISION ADVERTISING

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    WALL HOARDING PROMOTIONAL

    STRATEGY

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    RADIO

    ADVERTISING

    PRINT

    ADVERTISING

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    ANALYSIS AND INTERPRETATION

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    14%

    40%

    30%

    16%

    AGE

    BELOW 30

    30-40

    40-50

    ABOVE 50

    30%

    25%

    20%

    25%

    OCCUPATION

    SERVICE

    BUSINESS

    SELF EMPLOYED

    RETIRED

    65%

    35%

    GENDER

    MALE

    FEMALE

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    YOU ARE REGULARLY CONNECTED TO WHICH

    OF THE FOLLOWING MEDIA FOR

    ADVERTISEMENT?

    RESPONSE

    0

    5

    10

    15

    20

    25

    3024

    10

    14

    22

    30

    p

    e

    r

    c

    e

    n

    t

    a

    g

    e

    Media

    RESPONSE

    RESPONSE

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    ARE YOU AWARE OF ICICI PRUDENTIAL LIFE INSURANCE?

    92

    8

    RESPONSE

    YES

    NO

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    HAVE YOU SEEN ADVERTISEMENTS OF ICICI PRUDENTIAL LIFE

    INSURANCE?

    90

    10

    RESPONSE

    YES

    NO

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    IN WHICH OF THE FOLLOWING MEDIA HAVE YOU SEEN THESE

    ADVERTISEMENTS THE MOST?

    0 5 10 15 20 25 30 35 40 45 50

    MOBILE

    INTERNET

    RADIO

    PRINT MEDIA

    TELEVISION

    5

    25

    8

    12

    50

    percentage

    media

    RESPONSE

    RESPONSE

    CAN YOU RECALL THE CONTENT/MESSAGE OF

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    CAN YOU RECALL THE CONTENT/MESSAGE OF

    ICICI PRUDENTIAL ADVERTISEMENTS NOW?

    0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

    YES

    NO

    SOME EXTENT

    45

    25

    30

    percentage

    RESPONSE

    RESPONSE

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    IS IT EASY TO UNDERSTAND THE MESSAGE OF

    ADVERTISEMENTS OF ICICI PRUDENTIAL?

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY

    DISAGREE

    4140

    15

    4

    0

    percentage

    RESPONSE

    RESPONSE

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    ICICI PRUDENTIAL LIFE INSURANCE ADVERTISEMENT WAS

    BELIEVABLE?

    RESPONSE

    0

    5

    10

    15

    20

    25

    30

    35

    40

    STRONGLY

    AGREE AGREENEUTRAL

    DISAGREESTRONGLY

    DISAGREE

    40

    35

    20

    5

    0

    percentage

    RESPONSE

    RESPONSE

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    HOW THIS ADVERTISEMENT HAS INFLUENCED YOU?

    0 5 10 15 20 25 30 35 40

    BUY THE INSURANCE POLICY

    RECOMMEND THE INSURANCE POLICY

    SUGGEST THE INSURANCE POLICY

    NONE

    30

    10

    20

    40

    percentage

    RESPONSE

    RESPONSE

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    WHICH COMPANY AD YOU FIND MOSTLY?

    0 5 10 15 20 25 30

    LIC

    ICICI PRUDENTIAL

    HDFC STANDARD

    BIRLA SUNLIFE

    MAX NEW YORK

    30

    25

    15

    15

    15

    percentage

    companies

    RESPONSE

    RESPONSE

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    HOW WOULD YOU RANK THE PERFORMANCE OF THE AGENTS

    OF ICICI PRUDENTIAL, FROM 1-5?

    0%

    5%

    10%

    15%

    20%

    25%

    30%

    35%

    5 4 3 2 1

    30%

    35%

    20%

    10%

    5%

    percentage

    rank

    RESPONSE

    RESPONSE

    RANK THE FOLLOWING LIFE INSURANCE COMPANIES AS PER

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    RANK THE FOLLOWING LIFE INSURANCE COMPANIES AS PER

    YOUR BRAND

    RECALL CAPACITY?

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    ICICI

    PRUDENTIAL

    LIFE INSURANCE

    LIC HDFC

    STANDARD LIFE

    INSURANCE

    MAX NEW YORK

    LIFE INSURANCE

    SBI LIFE

    INSURANCE

    BIRLA SUNLIFE

    INSURANCE

    25

    45

    87

    87

    percentage

    companies

    RESPONSE

    RESPONSE

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    YOUR OPINION ON ICICI PRUDENTIAL LIFE INSURANCE CO.

    LTD.?

    35

    30

    20

    15

    RESPONE

    VERY GOOD

    GOOD

    NEUTRAL

    BAD

    FINDINGS

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    FINDINGS

    Majority of the public uses television foradvertisement or information gathering , followedby news paper and internet. Radio seems to beoutdated in urban areas. But after revolution inmobile technology and satellite radio it has againstarted growing

    Majority of the public goes behind brand name.Thats why corporate advertising plays a vital rolein growing stage.

    It is also found that insurance companies like togive their ad in news/ business channel.

    Liking an advertisement does not mean thatpublic would like to buy that product.

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    If we talk about private players, publics first

    choice is ICICI Prudential followed by HDFCStandard Life and Reliance Life Insurance.

    ICICI PRUDENTIAL advertisement like

    Chintamani and Jeetey Raho make impacts onmind of people as they become concerned

    about their future. They become ready to

    invest their money in ICICI PRUDENTIALLife Insurance Co.Ltd.

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    SUGGESTIONS

    ICICI Prudential should come forward for thedevelopment of rural sector by way ofestablishing a school, digging wells in villages, it isone of way to gain trust in rural sector.

    ICICI Prudential can also use to advertise by usingthe way of Nukkad Naataks. It is the mostcreative and cheapest way of advertising.

    An intense AIDA model needs to be adopted

    (Awareness, Internet, Desire ,Action) Creating offers like lucky draws for the users of

    Internet and giving free gifts to the customers canbe helpful to the company.

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    LIMITATIONS

    Most of concerned person were busy with theirwork.

    Many of the respondents did not submit theirform properly filed.

    Lack of time, as the study was conducted only forthe period of 40 days.

    Time and money are major constrains of thestudy.

    Some respondents were reluctant to divulgepersonal information which can effect validity ofall responses.

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    THANK YOU