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Do you find that many of your trading partners lack the financial and technical resources to conduct electronic data interchange (EDI)? Do errors from manual order entry and slow order cycles add cost to your business? Would you like to convert high-volume manual order customers to an automated process? During this webinar, we’ll show you how IDEA’s iConex solution combines an innovative text-to-EDI solution with the Industry Data Exchange (IDX). This integrated application enables you to automate order management with trading partners that are not EDI-capable while leveraging the existing systems, processes and people you already have in place. The webinar will include a demo of iConex to show how it can help to lower your operational costs, maximize ROI and improve customer service. Speakers: Mike Wentz, VP Marketing & Operations, IDEA Mark Toffoli, Director of Sales, ecmarket
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© Copyright 2012. All rights reserved.
iConex: Capture. Transform. Deliver.
Real Solutions. Real Results. November 8, 2012
© Copyright 2012. All rights reserved.
Agenda
Environment Overview
Solution: iConex
Demo
Conclusion/Next Steps
Please type questions here.
© Copyright 2012. All rights reserved.
Speakers/Presenters Introductions
Mike Wentz, VP Sales & Operations - IDEA
• Identifies & develops solutions to take cost out of electrical supply chain
• 20+ years of distribution and tech experience
• Active with NAED, NEMA, ISA, ALA and ASA; Previously active in regional EDI groups
Mark Toffoli, Director of Sales – ecmarket
• Involved in IT industry for 10+ years
• 20+ years in sales/sales management for mature & new products
• ecmarket focuses on helping companies benefit from eBiz using current processes and people
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Environment
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Cost of Manual Trading Per Order
Purchase Orders
Invoices Payment Remittance
Error Rate
Manual Processing Cost
$10.10 $12.35 $12.35 10%
EDI Cost 850 - $0.18 810 - $0.23 820 - $0.25 < 2% 855 - $0.16 823 - $1.14
856 - $0.16
Total EDI Cost: $0.50 $0.23 $1.39 Savings $9.60 $12.12 $10.96
Source: Sterling Commerce/IBM
Cost - Manual: $34.80 Cost - EDI: - $ 2.12 Savings: $32.68
© Copyright 2012. All rights reserved.
Benefits of Eliminating Manual Processing
Fully-automated order processing**:
30% cycle time improvements
5-10% improvement in customer service levels • (= 2% revenue improvement or 1 day working capital)
Move inside sales & CSRs away from data entry to problem-solving
** Source: Gartner: Aug. 22, 2011 – Improve Order Fulfillment for Customer Service and Working Capital Gains
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Current Market Environment
70% of all documents NOT exchanged electronically
** Trading partners lack financial/technical resources to integrate electronically
Trading partners are unwilling to change their current process
** Source: http://www.ebusines-watch.org/key_reports/documents/BRO08.pdf
New approach needed !
© Copyright 2012. All rights reserved.
Market Problems
Not getting the majority of your orders electronically?
Trading partners are not EDI capable and lack the resources to become EDI-capable?
Trading partners with ERP systems refuse to perform dual-entry?
Errors from manual order entry/slow order cycles adding cost to your business?
Want to convert high-volume manual order customers to automated process?
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Solution: iConex
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iConex Solution
Delivered as service to simplify implementation & support • Capture documents via email or iConex printer
• Transform into EDI through iConex mapping engine
• Deliver documents via IDX to your EDI mailbox
• Receive turnaround EDI documents via IDX
• Deliver turnaround documents (confirmations & acknowledgements) with manage-by-exception intelligence via email
© Copyright 2012. All rights reserved. .
Customers
EDI CONVERSION
iConex Solution
© Copyright 2012. All rights reserved. .
Seller Company
Customers
EDI CONVERSION
iConex Solution
© Copyright 2012. All rights reserved. .
Seller Company
Customers
iConex Solution
© Copyright 2012. All rights reserved. .
Seller Company
Customers
iConex Solution
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Capture
Excel/CSV Text File Email
Word document Printer file
HTML
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Transform
Transform documents to electronic transactions:
POs
Order Acknowledgements
Advance Shipping Notices
Invoices
Freight Bills
Remittance Advice
Point-of-Sale Reporting
And more!
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Validated Customer Benefits
Minimum 50% Cost Reduction
100% Data Accuracy
Increased Customer Satisfaction
Increased Revenue from Existing Customers
Lower Bad Debts
Green Technology – eliminates paper
Enables New customers Seamlessly
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iConex Advantage
Complimentary to EDI and On-Line Portals:
Customers unable to use EDI & unwilling to perform double entry
Transmit documents electronically without dual-entry
No process changes
No additional costs
EDI
Dual Entry
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iConex Advantage
OCR Solutions iConex
100% Data Accuracy
No additional costs for
check accuracy
Fully-automated LOOP
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Demos
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iConex with IDX - Demonstration
2 Scenarios:
Customer Emails Orders To Customer Service Today
Customer Prints and Faxes Orders to Customer Service Today
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Conclusion
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iConex Solution Summary
Proven capability to convert more high-value trading partners to eBiz using iConex’s ability to transform email & print
100% data accuracy
No process changes
Quick and seamless rollout
Strong reference accounts
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Benefits Summary
Leverage existing IDX systems, processes & people
Increase productivity & lower costs
Enhance customer service & loyalty
Increase sales with existing customers
Enable growth with new customers
Strategic competitive advantage
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Next Steps
Contact IDEA Sales Team for Proof of Concept
Prove out benefits with real customers / data
Improved productivity
Enhanced customer service
Engage in low investment starter contract
Affordable subscription pricing
Leverage existing people, processes, and systems
© Copyright 2012. All rights reserved.
2900 Crystal Drive | Suite 500 | Arlington, VA 22202 P 703.562.4600 | F 703.562.4650 | [email protected]
www.idea-es olutions .c om/webinars
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Mike Wentz [email protected]
Mark Toffoli [email protected]