ICT Department Monthly Report

Jan 2013

• Infrastructure SectionMr. Khalid Al Hajjaji

• Support SectionA / Mr. Abdulrahman Khattab

• Projects SectionA / Mr. Mohamed Mansour

• Application SectionA / Mr. Mustafa Sharara

Infrastructure SectionMr. Khalid Al Hajjaji

SMS Service

Isolating Wireless access over PHCC from regular users’ access – Higher Security

HTTPS Internet Access filtering - implemented successfully

Server Recovery Procedure Applied (HQ Infrastructure Recovery with Minimal business interruption)

On 18 Dec 2012 incident

Datacenters (HQ, HC and Barwa) servers and network monitoring and reporting system now in place, providing Infrastructure team with a better view of what is happening on PHCC servers and network as well as Health Centers’ servers and network. Email and SMS notifications sent to relevant ICT personnel.

(This image shows monitoring interface for HC and some public servers only. Internal servers are monitored on a separate interface)

99.75% uptime statistics for Priority Public Servers

Webmail Access for all HCs’ users(Outlook Email client and Outlook anywhere access is being planned for)

SSL for HTTPS traffic screening on proxy server. Aimed to provide a more secure web browsing for HQ users

Support SectionMr. Abdulrahman Khattab

IT Documentation for all processes and procedures – Improves quality of service and team efficiency, and helps in providing weekly tips to end-users.

A unified Desktop wallpaper with IT helpdesk email and contact being clearly displayed (as shown below)

New Meeting Room Booking System in place. Training provided to end-users, tutorials available for

more help.

User create request for a

meeting

Meeting Room accept the

request if it’s free

The Meeting room now

booked with confirmation

email

For a better more organized Outlook address book and to meet Cerner requirements; Active Directory users’ details are being modified.

Deadline: 15th of March 2013.

Modifications include:

Name Job Title Location (Health Center Name) Contact Number (Office & Mobile)

55 HMC User creations. 51 HMC Application access as part of Medicom project in HC’s. 451 helpdesk tickets opened.

HQ Delivered 17 PC’s & 10 Laptop Barwa Delivered 5 PC’s HC’s Delivered 110 PC’s

Project SectionMr. Mohamed Mansour

 Barwa:

FM200 installed at Barwa DC. Barwa DC works done, UPS/Cooling system IDUs and ODUs placed, waiting for

the testing phase. Barwa Power: Tender committee to decide granted bidder by 30th January.

HCs’ HMC-to-PHCC Infrastructure Migration :

Site surveys done for a full detailed Asset tracking: OBK Westbay Al-Rayyan

Requirement lists prepared for the 3 HCs. User-lists collected for all the above HCs. Al-Daayen HC to be done this week.

Cerner CIS:

Cabling and Wiring for all HCs as a part of fulfilling Cerner requirements:Site surveys done for:

• Al-Daayen• Al-Gharrafa• Al-Shahania

HCs requirements collected during the visits to be quoted for. SLAs and Contract finalized with Qtel for CIS hosting and connectivity (PROD, DR,

COMMS)

Qmatic:

Al-Rayyan HC went live: Smoother flow of patients. Higher productivity achieved. Patients' satisfaction witnessed - a Newspaper report was published in

the widely spread Arab Newspaper dated 17th January.

Mesaimeer HC: Installations almost done. Training planned for next Sunday. HC goes live first week of February.

 

Application SectionMr. Mustafa Sharara

Website:

DEMO Website (Early stage):

a. Up and Running our Test serverb. Several templates has been consideredc. Basic features chosen

Databases :

Data Backup Server:- Implemented a primary backup server located in HQ and

Secondary backup server in Barwa.

Enable Oracle EM for monitoring and notification purposes

SMS

SMS integrated with the Monitoring System of the Systems team. Working to integrate SMS across most of our systems.

Intranet Strategy

Information Architecture

Content Strategy Collaboration Branding

Intranet Prototype Construction

Technical Business Requirements

Evaluation

Demo Environment (Requirements

Implementation)Testing/Troubleshooting

Demo EnvironnmentLive Environment Implementation

Technical Roadmap

Intranet Strategy RoadmapContent/Collaboration Roadmap

• Determine Intranet Owners

• Create the Vision• Establish Intranet

Team

• Create content Inventory

• Create Functional Requirements Inventory

• Create Content Structure

• Create Content Type Templates (Ex. Forms)

• Determine the publishing process

• Train authors to write effectively

• Create single point of contact for any update

• Focus on Adoption

• Create the visual style guidelines

• Create a template design

Intranet

Department Pages

Documents Library (Forms

and Documents)

Calendar

Homepage(High Priority

Content)

Media (Photo, Video Gallery)

News, Announcements

and Events

Applications

Other Services …

Intranet Main Features

PHCC

Management Departments

Quality Management

Health Information Systems

IT Department

Services

Forms

CIS Department MR Department

...

Services

HR Services

Forms

Policies and Procedures

IT Services

Forms

Policies and Procedures

...

Tools

Content Main Structure

Ongoing Projects - February:

IP Telephony 4 HCs HMC-PHCC infrastructure Migration Implementing Q- Matic new workflow for additional 2 HCs SMS integration with Helpdesk system Intranet Project SMS Integration EMC Storage implementation Starting Active Directory Project Outlook Email client and Outlook anywhere access is being

planned for.

Thank You