ICT EMPLOYMENT OPPORTUNITIES IN THE PHILIPPINES

DEPARTMENT OF LABOR AND EMPLOYMENT | BUREAU OF LOCAL EMPLOYMENT

DOMINIQUE R. TUTAY

DIRECTOR IV

DEPARTMENT OF LABOR AND EMPLOYMENT

BUREAU OF LOCAL EMPLOYMENT

ICT

EMPLOYMENT

OPPORTUNITIES

IN THE

PHILIPPINES


“ICTs are influencing both as an industry that creates jobs and as a tool that empowers workers to access new forms of work, in

new and more flexible ways…The emerging ICT-enabled employment opportunities matter because countries around the world are looking to create more good jobs, which have positive

economic and social implications for workers and society.”

-Chris Vein, World Bank Chief Innovation Officer for Global ICT Development


ROADMAPPING INITIATIVE

The HRDRI is a research and consultation process toward the

formulation of HRD Roadmaps

Roadmaps examine constraints and determine solutions that can improve human resource competitiveness in key sectors in the country.

#1 to ensure adequate,

evidence-based, accessible and relevant labor market information on human resources demand and supply are available for the use of government agencies, workers, businesses and schools in making policy, program, business and personal decisions

#2 to make the labor market

and the economy conducive to attracting investments and therefore employment creation

#3 to support efforts for the

generation of decent employment

WHAT IS IT?

ROADMAPS?

PURPOSES


1 IT-BPM 12 CHEMICALS

2 AEROSPACE 13 PETROCHEMICALS

3 ELECTRIC VEHICLES 14 PLASTICS

4 MOTORCYCLES 15 CEMENT

5 AUTOMOTIVE 16 ELECTRONIC AND SEMICONDUCTOR

6 AUTOMOTIVE PARTS 17 TOOL AND DIE

7 CERAMIC TILES 18 BIODIESEL

8 FURNITURE 19 RUBBER PRODUCTS

9 COPPER & COPPER PRODUCTS 20 NATURAL HEALTH PRODUCTS

10 IRON & STEEL 21 JEWELRY

11 MASS HOUSING 22 METAL CASTING

TOP 22 KEY SECTORS


CONTACT CENTER

(Start-up, Third Party)

GLOBAL IN-HOUSE CENTER (Start-up, Third Party)

IT OUTSOURCING (Start-up, Third Party, Captive)

HEALTHCARE OUTSOURCING (Start-up, Third Party, Captive)

CREATIVE OUTSOURCING (Start-up, Third Party, Captive)

IT-BPM INFORMATION

TECHNOLOGY –

BUSINESS PROCESS

MANAGEMENT

SERVICED MAJOR INDUSTRIES ▪ Manufacturing and Retail/Consumer Products; ▪ Banking/Finance; ▪ Insurance; ▪ High Technology/ and Electronics; ▪ Telecommunications; ▪ Aviation/Airline; ▪ Travel/Hospitality; ▪ Healthcare; ▪ Pharmaceutics; ▪ Power and Utilities; ▪ Real Estate; ▪ Entertainment, Media and Publishing; ▪ Construction (Architecture and Engineering); ▪ Transportation ▪ Government; etc.


DRIVERS OF CHANGE


AREAS OF FOCUS AND MAJOR PLAYERS


HRD SITUATION EMPLOYMENT

OUTLOOK

IBPAP targets 1.3 million direct employment in 2016. The industry’s Contact Center subsector anticipates about 225,000 employment per year, as provided by IBPAP’s partner association, Contact Center Association of the Philippines (CCAP).


HRD SITUATION EMPLOYMENT

OUTLOOK

550 thousand college graduates annually

40 thousand certified tech-voc workers annually from

ITC techvoc sector

350 thousand registered professionals as of 2015

(CHED SY 13/14 data)

(TESDA 2015 data)

(PRC data as of Sem 1, 2015)


HRD SITUATION SKILLS

FORECAST

Because of the industry’s dynamism both in terms of business performance and shifting requirements, its employment also changes variably, with jobs evolving and sometimes diminishing as time and technology goes by. Because of this issue, prospective job positions may not be identified specifically. A new subsector that has emerged and is now among fast growing in terms of business growth and employment is the Healthcare Outsourcing subsector.


IN-DEMAND AND HARD-TO-FILL OCCUPATIONS

IN THE IT-BPM INDUSTRY (2013-2020)

ARDUINO PROGRAMMER DATABASE ADMINISTRATOR

BUSINESS ANALYST DELIVERY ASSISTANT SPECIALIST

BUSINESS PROCESS SERVICE FINANCE & ACCOUNTING OFFICER

ENCODER

CALL CENTER AGENT ENGINEER

CARD DEALER & SUPERVISOR GAME DEVELOPER

COMPUTER HARDWARE SERVICING STAFF GRAPHIC ARTIST

CONTENT COPY WRITER HEALTH MAINTENANCE ORGANIZATION

OFFICER

CONTENT CREATOR HW/SW EMBEDDED SYSTEM ENGINEER

CONTENT EDITOR IT SECURITY ENGINEER

CUSTOMER SERVICE REPRESENTATIVE IT SUPPORT STAFF


IN-DEMAND AND HARD-TO-FILL OCCUPATIONS

IN THE IT-BPM INDUSTRY (2013-2020)

MARKETING TELEMARKETER SYSTEM & NETWORK ENGINEER

MEDICAL CODING TECHNICIAN TEAM LEADER

MEDICAL TRANSCRIPTIONIST TRAINING SPECIALIST

MOBILE APPLICATIONS DEVELOPER AUDITOR

NETWORK ADMINISTRATOR FINANCIAL ANALYST

ONLINE ENGLISH TUTOR HEALTHCARE PERSONNEL

PAYROLL ASSISTANT/ANALYST WEB DEVELOPER

PROGRAMMER BOOKKEEPER

QUALITY ANALYST HEALTH, SAFETY AND ENVIRONMENT OFFICER


DOLE PROGRAMS



THE SKILLS ASSESSMENT WAS BASED ON THE

21ST CENTURY FRAMEWORK OF:


The 21st Century Skills has 3 main clusters.

WHAT ARE THE SKILLS AND COMPETENCIES

ARE WE GOING TO ASSESS?

1

2

3

Personal Qualities and People Skills

Professional Knowledge and Skills

Technology Knowledge and Skills

Math Functional Skills Innovation Critical Thinking

English Functional Skills Multi-tasking Work Standards

English Comprehension Creative Problem Solving Stress Tolerance

Planning & Organizing Teamwork Self Motivation

Social Perceptiveness Decision Making Problem Sensitivity




D E P A R T M E N T O F L A B O R A N D E M P L O Y M E N T

• Jobseekers appear to lack certain socio-emotional skills/traits

Philippine Talent Map Initiative, Preliminary Results


DOLE’s Employment facilitation tool at PESO level Live registry maintained by PESO’s nationwide enrolled in

NSRP Database of active manpower supply Applicant profiles Qualifications and skills


BASIC PROCESS

FLOW


OFFLINE PROCESS


SRS

FRAMEWORK


philjobnet.gov.ph

Find your dream

trabaho today!


Ang iyong dream

trabaho, nasa kamay

mo na! I-download

ang PhilJobNet mobile app.


FEATURES OF THE PHILJOBNET


BLE PhilJobNet Livelihood Guide List of Recruitment Agencies BLE Publications Job Fair Schedule BLE website

POEA Job Search Recruitment Agencies

Verification

TESDA Registry of certified workers Training regulations Assessment Center Self-Assessment Guides TESDA website

NWPC Daily minimum wage rates Regional contact info / board

members

OWWA Information on OWWA services for

OFW members and dependents Directory OWWA Website

PRC License verification

CHED Tuition fee per unit in SUC HEI masterlist Higher education enrollment statistics Enrollment in STEM program

65%

5.1M Office and

Administrative jobs

Lost of

Job gains in Computer and Mathematical and Architectural

and Engineering

2M

Sources: The Future of Jobs, World Economic Forum, January 2016 The Future of Work, a Journey 2022, www.pwc.com/humancapital


Documents

ICT EMPLOYMENT OPPORTUNITIES IN THE PHILIPPINES