ICT4D at the crossroads: ICT4D at the crossroads: reflections from the reflections from the

trenchestrenches

Robert SchwareRobert SchwareSenior ConsultantSenior Consultant

The Global E TeamThe Global E Team

Final ReportInformation and Communication Technology (ICT) Infrastructure and E-Readiness Assessment In Province & KabupatenMINISTRY FOR COMMUNICATION AND INFORMATIONREPUBLIC OF INDONESIAAugust, 2002

ICT4D1.0

Create the “right” enabling environment. “I” before “E”. E-government roadmaps and the need for leadership. The potential of ICTs to expand education opportunities. New business models and growing role of private sector.Shortages of workers skilled in IT.Nascent IT services sector.Could not analyze and report ICT usage throughout country.

ICT4D1.0 >>>> ICT4D2.0

Regional solutions to single problems.Multifaceted, complex ICT projects.M-Government centric strategy. Reaching and connecting vulnerable youth.Leveraging NGOs, diaspora and volunteer expertise. Rural BPO, content in local dialects. Using new ICTs safely and responsibly. Demonstrating how ICT projects make a difference, are sustainable.

Create the “right” enabling environment. “I” before “E”. E-government roadmaps and the need for leadership. The potential of ICTs to expand education opportunities. New business models and growing role of private sector.Developing a skilled workforce.Nascent IT services sector.Could not analyze and report ICT usage throughout country.

eGov2.0eGov2.0

CrossCross--Agency Cooperation: Risk Agency Cooperation: Risk Management and GovernanceManagement and GovernanceComplex Architecture: Data Bases must Complex Architecture: Data Bases must Communicate; Access for all UsersCommunicate; Access for all UsersUser Communities: Government Agencies, User Communities: Government Agencies, SOE, The Private Sector and Society, SOE, The Private Sector and Society, International AgenciesInternational AgenciesProcurement: Budgeting, Specification, Procurement: Budgeting, Specification, Best Value not Lowest Costs, Inter Agency Best Value not Lowest Costs, Inter Agency Cooperation and TrustCooperation and Trust

G2C Services B2C Services

Record of Rights, Tenancy and Crops (RTC)

E-Commerce: railway and bus tickets, e-top-up for mobile phones

Rural Digital Services–caste & income certificates, birth/death certificates, residence certificate, old age pension, widow certificate, etc.

Education: coaching services for Common Entrance Test (CET) admissions to engineering and medical colleges, Cisco Certified Network Associate training, medical transcription and English language training, Microsoft Digital Literacy, other vocational and employability courses.

Voter ID cards Financial services planned for insurance premium collections and using the network to disburse payments and remittances.

Reaching Rural Citizens: Rural Business Centres throughout Karnataka and Haryana

The Ideal: Using Rural Business Centers 24/7

6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6

6 to 9 a.m.Education

6 to 9 p.m. Employability

Training

9 a.m. to 6 p.m. G2C, B2C

Transactions9 p.m. to 6 a.m.

Rural BPO

Successful Public Private Partnership (PPP) Models

Government Services:

- Consortia of firms responsible for software development, hardware procurement, systems integration, telecenter deployment, human resources and handling operations; - Revenues generated through user fees and sales of services is shared with the Government.

Business Services:- Ensures viability of model;- Provision of locally relevant services like Digital Literacy, Banking, Insurance, Travel, etc.- Government entitled to a 3% revenue share if part of any contract.

Feedback from rural citizens for new applications.

Barriers to entry falling+50% world’s pop. now subscribe to mobile-phone service1k phones p/min growth rate worldwide

Reaching the Underserved and Youth

OldNet - Seniors learn ICT skills, then tutor children (KidsNet)

Chenjinglun High School in Beijing -Utilizing technologies in almost every aspect of the classroom

Instituto Effort - Helping people with disabilities acquire the IT skills necessary to find employment

POETA - Onsite training and support to people with disabilities

Programa Para O Futuro: Programa Para O Futuro: Enabling Disadvantaged Youth Enabling Disadvantaged Youth

Accessible technology: Accessible technology: Afghanistan computer labs as Afghanistan computer labs as

an alternative to travelan alternative to travel

•• Poor road conditions reduce Poor road conditions reduce mobility.mobility.

•• Poor security conditions reduce Poor security conditions reduce mobility.mobility.

•• Unsubsidized travel difficult to Unsubsidized travel difficult to afford for many teachers.afford for many teachers.

•• Cultural practices create barriers to Cultural practices create barriers to traveling for women.traveling for women.

Accessible, robust infrastructure?Accessible, robust infrastructure?

Lack of Sustainable Business Models: Failed

Telecenters and CICs

Poor placement of Internet kiosks

Unused centers

Relevant technology: Now what?Relevant technology: Now what?

The Learning Setting for.7 Billion Children

EE--Readiness and eReadiness and e--Strategies Strategies are complex venturesare complex ventures

Poorly designed projects waste resources to competing Poorly designed projects waste resources to competing development needs and goals.development needs and goals.Lack of crucial preLack of crucial pre--requisites, including technical requisites, including technical abilities and affordable access to infrastructure.abilities and affordable access to infrastructure.CrossCross--sectoral dimension of applications.sectoral dimension of applications.Time lag between implementation and benefits.Time lag between implementation and benefits.Lack of structures and institutions to assess the impact Lack of structures and institutions to assess the impact of ICT initiatives.of ICT initiatives.Policies to attract ICT industries are same as attract Policies to attract ICT industries are same as attract industries in general, macroeconomic stability, limited industries in general, macroeconomic stability, limited red tape and corruption.red tape and corruption.

Making a difference? SustainableMaking a difference? Sustainable??Country Application Before AfterBrazil Registration of 29 documents Several days 20 to 30 minutes per document,

one day for business licenses

Chile Taxes online 25 days 12 hours

China Online application for 32 business services

2-3 months for business licenseSeveral visits to multiple offices for filings

10-15 days for business license

Several seconds for routine filing for companies

India, Andhra Pradesh

Valuation of property, Land registration

Few days7-15 days

10 minutes5 minutes

India, Karnataka Updating Land Registration

Obtaining Land Title Certificate

1-2 years

3-30 days

30 days for approval, request completed on demand5-30 minutes

India, Gujarat Interstate Check Posts for Trucks 30 minutes 2 minutes

Jamaica Customs Online 2-3 day for brokers to process entry

3-4 hours

Philippines Customs Online 8 days to release cargo 4 hours – 2 days to release cargo

Singapore Issue of Tax assessments 12-18 months 3-5 months

ICD4D 2.0: Defining A Way ICD4D 2.0: Defining A Way Forward FrameworkForward Framework

Review of 40 E Strategies…

IntroductionsIntroductions……