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IF ONLY I’D HAD A TARDIS: WHY YOU SHOULDN’T RELY
ON TIME TRAVEL TO MANAGE YOUR PRODUCT FINANCIALS
Amanda RalphHead of Product – Kinetic Super
22 August 2015
AS PRODUCT MANAGER YOU NEED TO:
• Know and understand your customer: understand the customer need – the job to be done
• Identify the market opportunity and the business drivers
• Translate those needs into product strategy and requirements
• Develop a business case that defines the expected costs and return on investment
• Test, learn, iterate and take your proposition to market
UNDERSTAND YOUR FINANCIALS
• They will help you identify where the opportunity exists to realise benefits and deliver optimal value… at scale
• And to know where problems and threats to your product performance exist….
DEFINING YOUR BUSINESS METRICS
• They must be measurable – you need to be able to track them back to business/value driver
• They must align to your product and business objectives
• They must be actionable – i.e. you have to be able to do something about them; to intervene and make an impact
They will be a combination of numerical business values (within your P & L) as well as more intuitive ‘gut feel’ indicators
• Revenue
• Costs – cost to acquire; cost to serve; cost to retain
• Management expenses (your business overheads)
• Margin – gross and net
• Volumes – number of customers/’widgets’ acquired, lost
• Market share
• Actual versus Forecast – OVER TIME
• Measure of channel effectiveness
• Customer satisfaction
Source: http://www.slideshare.net/saeed_w_khan/product-management-metrics-be-the-product-ceo?next_slideshow=1
SAMPLE DASHBOARD – STATUS AND KEY INSIGHTS
Your dashboard should enable you to understand performance at a ‘snapshot’ and then to drill down in more detail within each measure.
Product Canvas by Shardul Mehta (The street
smart Product Manager) http://streetsmartproductmanager.com/product-canvas/
Great for identifying on a single page your product strategyand the elements of your proposition that you need to deliver to solve for the job to be done – including core business value and financials
PRODUCT CANVAS
Useful once you have identified the job(s) to be done to focus on core drivers of value across different dimensions of the business – these can then become central to business case and defining measures of success and should be reflected in your product dashboard.
VALUE DRIVER TREES
AS PRODUCT MANAGER YOU NEED TO HAVE EXCEPTIONAL INFLUENCING SKILLS:
• You need to be able to build trust and confidence in your product strategy
• The business needs to get a sense of the degree of business riskand business value that your strategy will deliver
• And they need to be able to understand ‘what success looks like’
In larger corporate environments, you will need to be able to navigate and deliver your product vision confidently to:
• Investment committees
• CFOs
• Actuaries
• The Board
• The Executive Committee
• And any other governance ‘clearing houses’ that your company requires
If you are a start up, you will need to be able to convince:
• Funding partners – investors; crowd sourcing
• Grant committees
• And any other governance ‘clearing houses’ that your start up requires
THANK YOU!
+61 429 512 566
au.linkedin.com/in/ralphamanda
@ralphytown