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The Gartner Consulting & Systems Integration (CSI) 2011 Outlook Survey

INTRODUCTION

We cordially invite you to participate in Gartner’s Consulting & SI 2011 Outlook survey.

The questions we will ask in this survey relate to your organization’s expectations for the Consulting & Systems Integration (CSI) market in 2011.

Consulting and Systems Integration (CSI) refers to project-based services that include business consulting, IT consulting, custom software/commercial off-the-shelf software/infrastructure development, deployment, testing and other services required to design, install, implement, build, configure and deliver a working IT system. It does not include on-going maintenance and support, outsourcing or engineering services.

The ideal respondent is an executive knowledgeable about the Consulting and Systems Integration (CSI) business within your organization and the overall market. There may be more than one executive in your organization who is required to complete different parts of the survey.

Please answer these questions to the best of your knowledge as it relates to your expectations for the Consulting & Systems Integration (CSI) market in 2011 and leave the questions you are not knowledgeable about blank.

As a token of our appreciation, participants will receive an excerpt of the results.

Depending on your responses, the survey should take approximately 15 minutes to complete.

All answers are confidential and will only be used in an aggregate manner to assist in our market research and forecasting. None of your responses will be identified with your name or your organization’s name without your permission.

Thank you in advance for your participation!

© 2010 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. Page 1 of 18


QUESTIONNAIRE

For each question, when we refer to “selecting” responses, we mean typing “x” in the box corresponding to your response, unless specified otherwise.

NB: For all questions, please provide information about your entire organization’s CSI

practice. Please use the “Comments” field (optional) under each question to add color or

clarification to your response.

Q02) What currency will you be using when providing revenue figures in this survey? Please select one response only.

British Pounds Sterling (GBP)Canadian Dollars (CAD)Euros (EUR) Indian Rupees (INR)South African Rand (ZAR)US Dollars (USD)

Q03) What was your organization’s enterprise-wide annual revenue for the most recently available fiscal year (2009 or 2010)? Please could you indicate the value in the currency you have selected in Q02. Your best estimate is fine. Please type in your response and select the appropriate fiscal year.

in Fiscal Year (Check one): 2009 2010

Q04) What proportion of your organization’s enterprise-wide annual revenue for the fiscal year you have selected in Q03 came from Consulting and Systems Integration (CSI) services? Your best estimate is fine. Please type in a whole percentage in the box below.

%



Q05) Compared to 2010, do you expect the overall market demand for Consulting and Systems Integration (CSI) services to decrease, stay about the same or increase in 2011? Please select one response only.

Decrease significantly 1Decrease slightly 2Stay about the same 3Increase slightly 4Increase significantly 5

Q05A) Comments: Please type in your response.

Q06) Compared to 2010, do you expect competition for CSI projects to be less or more aggressive in 2011? Please select one response only.

Extremely less aggressiveSlightly less aggressive Just as aggressiveSlightly more aggressiveExtremely more aggressive




Q07) Compared to 2010, do you expect project size (in term of monetary value) in the overall CSI market to decrease, stay about the same or increase in 2011? Please select one response only.

Decrease significantlyDecrease slightlyStay about the sameIncrease slightlyIncrease significantly


Q08) Compared to 2010, do you expect the length of the sales cycle in the overall CSI market to shorten, stay about the same or lengthen in 2011? Please select one response only.

Shorten significantly Shorten slightlyStay about the sameLengthen slightlyLengthen significantly




Q09) Compared to 2010, do you expect pricing of projects in the overall CSI market, all other things being equal (e.g. offshore mix, volume), to decrease, stay about the same or increase in 2011? Please select one response only.



Q10) Compared to 2010, to what extent do you expect profitability of projects in the overall CSI market to decrease, stay about the same or increase in 2011? Please select one response only.





Q11) Compared to 2010, to what extent do you expect your organization’s attrition rate to decrease, stay about the same or increase in 2011? Please select one response only.



Q12) Compared to 2010, do you expect your organization’s utilization rate on CSI projects to decrease, stay about the same or increase in 2011? Please select one response only.





Q13) Compared to 2010, do you expect the offshore percentage of CSI projects your organization delivers to decrease, stay about the same or increase in 2011? Please select one response only.

Decrease significantlyDecrease slightlyStay about the sameIncrease slightlyIncrease significantlyDo not deliver CSI projects offshore


Q14) Compared to 2010, do you expect the percentage of growth oriented project-based CSI services your organization will deliver to decrease, stay about the same or increase in 2011? (NB: growth oriented projects refer to projects whose main business benefit is in increasing revenue.) Please select one response only.

Decrease significantly 1Decrease slightly 2Stay about the same 3Increase slightly 4Increase significantly 5




Q15) Compared to 2010, do you expect the percentage of cost-cutting project-based CSI services your organization will deliver to decrease, stay about the same or increase in 2011? (NB: cost-cutting projects refer to projects whose main business benefit is in reducing costs.) Please select one response only.



Q16) Compared to 2010, do you expect your organization’s project-based CSI services to grow less or more rapidly than outsourcing and managed services in 2011? Please select one response only.

Grow a lot more slowly than outsourcing and managed servicesGrow slightly more slowly Grow at the same pace Grow slightly more rapidly Grow a lot more rapidly




Q17) Please rank the following geographic regions from 1 to 7, by giving 1 to the one you expect to have the highest growth in CSI business in the overall market and 7 for the one with the lowest growth in 2011 as compared to 2010. Please type in a number from 1 to 7 for each region. Please use each number once only.

North AmericaLatin AmericaWestern EuropeCentral/Eastern EuropeMiddle East/AfricaAsia/Pacific (excluding Japan)Japan


Q18) Among the following, please indicate which 3 industries you expect to present the most opportunities in the overall market for CSI project work in 2011? NB: “opportunities” is about the size of market and growth combined.

Please select up to three responses. NB: the list continues on the next page.

AgricultureConstructionEducation—Primary or SecondaryEducation—Higher (Colleges, Universities & Professional Schools)Financial Services—Banking, Credit Institutions & Mortgages



Financial Services—Asset Management, Brokerage, Hedge Funds, Stock ExchangesGovernment—Federal, National or InternationalGovernment—State, Local or RegionalHealthcare Providers—HospitalHealthcare Providers—Physician PracticeInformation Technology—Services & SoftwareInsurance—Health Insurance or Healthcare PayerInsurance—Property, Life, OtherManufacturing—AutomotiveManufacturing—Computers, Telecommunication & Electronic EquipmentManufacturing—Consumer Products (Foods, Beverages or Tobacco)Manufacturing—Machinery (Industrial & Commercial)Manufacturing—Life Sciences & Healthcare ProductsMedia—Advertising & PublishingMedia—EntertainmentMedia—Broadcasting, Cable & SatelliteNatural Resources—Energy Resources & ProcessingNatural Resources—Other (Mining, Wood, etc.)Retail—General RetailersRetail—GroceryRetail—Restaurants & HotelsRetail—Specialty RetailersServices (Business or Consumer, excluding IT or Financial Services)Telecommunications—CarriersTransportation—Air TransportTransportation—Motor FreightTransportation—PipelinesTransportation—Rail & WaterTransportation—Warehousing, Couriers & Support ServicesUtilities—Electric & GasUtilities—Water



Wholesale—Wholesale Durable & Non-durable GoodsOther, specify

Q19) Using a 5 points scale, compared to 2010, please indicate to what extent you expect each of the following CSI services segments for the overall market to decline or grow in 2011? Please select one response only per row. (Please choose “Not applicable” for any segment that your organization does not do business in.)

Strong decline

Slight decline

Stay about

the same

Slight growth

Strong growth

Don’t know

Not appli-cable

1. Business consulting2. IT consulting3. Custom applications development4. Package applications services5. Testing6. Infrastructure services7. SaaS-related CSI services8. Other Cloud-related CSI services

Q19A) Comments: Please type in your responses.

1. Business consulting

2. IT consulting

3. Custom applications development

4. Package applications services

5. Testing

6. Infrastructure services

7. SaaS-related CSI services



8. Other Cloud-related CSI services

Q20) Within Business consulting, please list the top 3 segments (e.g. Human Capital Management, Customer Relationship Management, Supply Chain, Marketing, Strategy, etc.) in order of opportunities for the overall market in 2011, with 1 for the segment you see having the most opportunities in 2011?

NB: “opportunities” is about the size of market and growth combined.Please type in your responses.

1.2.3.


Q21) Within IT consulting, please list the top 3 segments (e.g. IT strategy, IT effectiveness, etc.) in order of opportunities for the overall market in 2011, with 1 for the segment you see having the most opportunities in 2011? Please type in your responses.

1.2.3.




Q22) Within custom applications development services, please list the top 3 segments in order of opportunities for the overall market in 2011, with 1 for the segment you see having the most opportunities in 2011? Please type in your responses.

1.2.3.


Q23) Within package applications services, please list the top 3 segments (e.g. analytics, mobility, CRM, Supply chain, global consolidation, etc.) in order of opportunities for the overall market in 2011, with 1 for the segment you see having the most opportunities in 2011? Please type in your responses.

1.2.3.




Q24) Within infrastructure services, please list the top 3 segments (e.g. networking, server virtualization, desktop virtualization, Windows 7 migration, data center consolidation, etc.) in order of opportunities for the overall market in 2011, with 1 for the segment you see having the most opportunities in 2011? Please type in your responses.

1.2.3.


Q25) Overall, please list the top three CSI service segments you expect to present the most opportunities for the overall market in 2011, with 1 for the CSI service segment you see having the most opportunities in 2011? Please type in your responses.

1.2.3.




Q26) Overall, please list the top three CSI services segments you expect to experience the least opportunities for the overall market in 2011, with 1 for the CSI service segment you see having the least opportunities in 2011? Please type in your responses.

1.2.3.


Q27) Please list the three biggest threats to your organization’s CSI business you expect in 2011, with 1 for the biggest threat? Please type in your responses.

1.2.3.




Q28) Please list the three biggest issues that, in your view, will likely affect and change the shape of the overall CSI market in 2011 and beyond, with 1 for the biggest issue in 2011? Please type in your responses.

1.2.3.


Q29) Please name the 2 competitors in the CSI market (other than your organization) that you admire most? Please type in your responses.

1.2.




Q30) To what extent do you expect the impact of Cloud Computing (Rollover text: Cloud Computing is a style of computing where massively scalable IT-enabled capabilities are delivered as a service to customers, using Internet technologies. One IT-related function can be a software application. This application deployment model, called Software as a Service (SaaS), is considered a form of Cloud Computing. In this way, SaaS is an application service that is delivered using cloud computing style) and SaaS (Software as a Service) (Rollover text: SaaS is a model of software delivery where the software is owned, delivered and managed remotely by one or more service providers. It uses a one-to-many business model. Customers contract for use at any time, via the Internet, on a pay-for-use basis or by usage-based subscription) on the CSI market to be positive or negative in the short term (up to 3 years) and in the longer term (3 to 10 years)? Please select one response only per column.

Impact in the short term (up

to 3 years)

Impact in the longer term

(3 to 10 years)

Strongly negative – cloud and SaaS will dramatically reduce the total CSI marketMildly negative – incremental cloud and SaaS CSI-related work generated will not make up for cannibalized servicesNo impactMildly positive –incremental cloud and SaaS CSI-related work is expected to slightly exceed cannibalized servicesStrongly positive – cloud and SaaS will dramatically increase the total CSI market




Q31) What other questions would you like to see in future iterations of this survey? Please type in your responses.

Thank you for your time and interest in completing our survey.


Documents

insight.datamaticstech.com/dtlsp/Gartner/11602/SLFeb… · Web viewdeployment, testing and other services required to design,