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ByIndian Institute of Retail Training
175 , F.I.E. Patparganj Industrial Area, New Delhi -110092.
: 011-40670309.
Website: www.iirt.in
Certificate Program in Retail Sales & Operation
Who we are
IIRT Capabilities
IIRT credentials
What we do
Our training philosophy
Introduction: Certificate Program in Retail
Sales & Operation
Course Learning Objectives
Benefits to the students
Course Content Details
Course Fee
Some of our esteemed clients
Feedback & testimonials
•New Age Learning Solutions and IIRT is a Delhi based organization serving the training requirements of some of the leading organizations in India.
• Dr. Percy P. Batlivala is the Founder and Chairman of New Age & IIRT. He is an international business leader with 35 years of experience in leading businesses across the world.
Who we are
Training in more than 60 locations pan India.
Train more than 2000 participants every month. Have capability to scale on programs quickly & efficiently.
Capabilities include: Up-skilling of individuals in industry, University & College students business skills enhancement and induction skills training for individuals entering industry.
Skills & knowledge training tailored to industry needs.
Training effectiveness measured according to Jack Phillips model.
Certified trainers and independent assessment & certification capabilities.Participants include CEOs, MDs, Head of Sales , Marketing & Finance, Regional and Area Sales Managers, Distributors, HR & support staff, on the job trainers , Front Line Sales Force, Mid & high level Executives, Engineers, Supervisors, Teachers, Students etc.
IIRT Training Capabilities
IIRT credentialsTrained more than 6 thousand students from various disciplines
(MBA, Engineering ,Computer Science, Information technology, University academic streams)
Content development based on research in behavioral science, social science, management , training and development, guidance and counseling, career development theories.
Experts from education, research and corporate to validate and benchmark the content and training practices
Continuous measurement and evaluation for maintaining the quality standards
5
Sales Training & sales coaching
Sales Training & sales coaching
Retail TrainingAll functional aspects of retail, sales & operations
Retail TrainingAll functional aspects of retail, sales & operations
Leadership Skill Development program
Leadership Skill Development program
Psychometric Testing
Psychometric Testing
Product & Technology, Telecom, Business software etc
Product & Technology, Telecom, Business software etc
Customer Service excellence
Customer Service excellence
Yoga & Lifestyle, Stress management
Yoga & Lifestyle, Stress management
How New Age Learning Solutions & IIRT can contribute
Life Skills•Self management skills• Interpersonal relationship skills• Critical thinking skill• Creativity & Problem solving
Life Skills•Self management skills• Interpersonal relationship skills• Critical thinking skill• Creativity & Problem solving
Coaching skills for managers
Coaching skills for managers
Team building workshops
Team building workshops
Negotiation and conflict management skill
Negotiation and conflict management skill
Certificate Program in Retail Sales & Operation
Course Duration: 6 Weeks
Total Modules: 7 Modules
Unique Features of this Program
We have designed the program based on National wide survey conducted by our team of experts to include the suggestions of the MNCs / Corporates to match their requirements.
This Program is designed to reduce skill gap for junior & mid-level job roles in retail industry.
This project enables you to understand Retail Industry through projects & practical training
The Curriculum of the project is prepared based on Research
The training will be delivered by Expert team of trainers who have extensive corporate experience
Who can do this course
Under Graduate/ Graduate
Who want to join retail industry
Our Training / Educating Philosophy
CustomerRequirements
Rigor in Processes
Certified Trainers
Exemplary Content& Delivery
Need AnalysisMeasured Results
ContinuousImprovement
What is our methodology?
1. Interactive Instructor-Led Classroom Sessions
2. Role Plays
3. Relevant Case Studies
4. Practice of concepts / Experiential exercise
5. Handouts/Assignments
6. Field projects/Real-time Exposure to Retail outlets
7. Computer based learning etc.
8. Knowledge and skills assessment with the help of assessment portal, demonstration assessment, projects
*The training will be delivered weekly in half day workshops with assignments to practice the learnt skills
Program at a Glance
Benefits of the Program
You will get real Retail Industry Experience and how Industry works
You will understand how to apply Visual merchandising in retail outlets.
You will learn how to sell and negotiate effectively You will learn how to Process customer orders for goods You will learn how to perform point-of-sale procedures and
making Process payments You will Learn how to interact & Communicate professionally &
effectively You will get a flair of writing sales Reports & Dash boards through
use of MS-Excel, Power Point & MS Word You will learn how to perform stock control and apply safe
working practices This program will enhance the opportunities to get a job in Retail
sales and Operation, Store Administration and customer service.
Course ContentThis retail training program will cover 7 Modules:
Module 1: Understanding Retail Business
Module 2: Visual merchandising
Module 3: Retail Sales & Operation
Module 4: Billing & Inventory Management
Module 5: MIS & Reporting
Module 6: HR Policies & Business Communication
Module7: Job Counseling, Resume Building & Interview Skills (Complimentary)
Training Agenda
Training Agenda
Module 1: Understanding Retail Business What is Retailing Range of Retail Operations (Department Store, Supermarket,
Specialty Store, Fresh Food stores Quick Service Food Stores etc.) Career Opportunities in Retailing
Module 2: Visual merchandising Importance of Visual merchandising Interpret design briefs for retail displays Get hold of merchandise and props to be featured in retail displays Good store layouts Display Criteria Product Placement Display Upkeep Use of Fixtures Creating themes Using colour (contrasting and complementary) Learning to avoid COMMON ERRORS Creating Effective Visual Presentations
Module 3: Retail Sales & Operation Managing self & counter Understanding sales techniques Understanding Upselling & Cross selling After sales services Promotions of offers
Module 4: Billing & Inventory Management Understanding point-of-sale procedures process customer orders for goods process payments process cash and credit transactions process returned goods Receive goods into storage Delivery of products to customers Maintaining adequate stocks levels for sale Understanding documentation (paper work) maintain health and safety
Module 5: MIS & Reporting Understanding Dashboards & Reporting Formats Preparing Dashboard Reports Based on Tables and Number Preparing Dashboard Reports Based on Charts/Graphs or Both. Preparing MIS Reports in Excel sheet. Use of Pivot Table, Auto & Advanced filters Use of V-Lookup , H-lookup Use of Splits and Freeze Panes Use data validation Use of Drop down, Text Box, image Box and Labels Searching Data into to the Database and finding records from the
database Use of Outlook
Module 6: HR Policies & Business Communication Knowing code of conduct
Adhering to work policy Joining Formalities and Relieving Procedure To Dos & Don’ts @ work place Writing Skills and Reading Skills Oral Communication (Listening and Speaking skills) Composing quality e-mail content Create a positive impact in the customers’ mind Work effectively in the team
How to crack Interview Dressing sense Identify Strength & Weakness Dos & Don’ts in interview Resume building How to create profiles on Job Portals i.e., Naukri /Monster etc.
Module 7: HR Policies & Business Communication
Course FeeThe Course Fee for the Course Duration of 40 - 45 Hrs is Rs 4,500 /-
Dr. Percy Batlivala has a vast consulting experience to organizations like Vodafone, AT&T, Verizon, China mobile, China Unicom , Nynex, Motorola, GE which includes consulting on strategy from front end to back-end including supply chain , facilitating entire retail set-up, visual merchandising and training of front support staff.
Our Consulting Experience
7 years of behavioral skills and sales capability building training experience Trained students and in-service professionals for ‘leadership in retail sales’ , ‘Leadership in retail operations’ & ‘Leadership in retail Management in collaboration with University of Florida, Warrington College of Business Administration. Affiliated to Telecom Sector Skill Council of India and Retail Sector Skill Council of India for skill building training for various job roles
Corporate Training Experience
For Nokia Academy we train the Nokia priority dealers, Modern trade and Multi brand Outlets specialist sales consultants on selling skills, behavioral training, up-selling and cross selling across North India
For Appsdaily we train the front –end sales consultants on concept selling, up-selling and cross selling
For Carrefour we train the Retail shop owners/ store managers in 5S, visual merchandising, display, up-selling and cross selling
For Nokia Tej we have train their 40 channel partners and business development managers on selling skills, Product and technology, customer service
For apartment 9 we train their frontline sales professionals, business development managers and designers on product, process and selling skills
For Powergrid we train the supervisors and managers in leadership, communication, personality development , work life balance and healthy living etc for North and East Zone employees
For Grasim we trained the engineers and supervisors in communication, leadership, personality development and lifestyle management.
Some of our training Experience
“Faculty was incredible. The best training I have ever attended”
Manish Kumar, JE, Power grid
Manish Kumar,JE, Power grid
What our clients say about us
IIRT delivers trainings and also helps developing the clients for a better know how . They help the client to explore the content to the maximum.I would certainly recommend Amitabh Biswas , who has understood us and helped us explore the goodness of the application to the fullest.He is not only a very good trainer but also a very good person. He has a great passion for teaching, learning & enables his team to achieve milestones without a strain. My best wishes to Amitabh and not to forget Neela under whose able guidance he has been able to gain such tremendous experience in this industry. I extend my wishes to IIRT also for having such wonderful minds & people under the same roof. - Sushmita Das - Sr. Manager – Sales ,Safechem Industries.
What our clients say about us
“It’s a great opportunity to interact with you all through this , would really appreciate the IIRT management at all levels for extensive support in trainings and acting as pillar with Nokia brand ………”
Naveen SrivastavaFFHR (Nokia- North)
What our clients say about us
“………I must say , IIRT not only delivered trainings but also contributed to development of the content in such a way that it was very well received and appreciated by all stakeholders. I can whole heartedly recommend IIRT for any content development and for deploying trainings.Neela who can understand the customer needs so well that working with her is a breeze and under the guidance of Percy Batlivala who has some tremendous experience in the industry and has great passion for teaching, learning & enablement this team is a rocking team which can help you achieve your milestones without a strain. My best wishes for IIRT and am sure they will continue to excel in all their initiatives”! - Sandeep Nagpal,Head - Corporate Business Program, Nokia Tej
What our clients say about us
Ankit , Arvato“ The training was very informative. Our queries and questions were well addressed by Abhishek.”
Rahul . Wipro
“ The training was very useful. The training really helps a lot and we want training to happen every month.”
Satish Kumar , Vigilant Technologies
“The training was very nice. Very helpful.”
Maria . Swadesh IT
“ Training is good. Sreekumar is doing well and is helpful whenever we require some assistance.”
Abhineet, Area Sales manager , Ruchi Industries
“not only training was good, we got a lot of after training support. The trainers are dedicated and honest and sincere in their duties”
What our participants say about us
