Illinois Department of Children & Family Service/Chicago State University STEP Program - NHSTES May 2013 1 THE STEP PROGRAM Supervisory Training to Enhance

Illinois Department of Children & Family Service/Chicago State University STEP Program - NHSTES May 2013

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THE STEP THE STEP PROGRAMPROGRAM

Supervisory Training to Enhance Practice


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The STEP Program: Four Key Areas to Reach Results

Supervisor as:

Master Practitioner and Clinical Guide

Teacher and Team Builder

Systems Manager

Leader


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What we tracked… Do supervisors demonstrate increased confidence in their

knowledge, skills, and attitude in the four STEP key areas of master practitioner and clinical guide, teacher/team builder, systems manager and leader in relation to Family-centered, Trauma-informed, Strength-based (FTS) and agency preferred practices?

Do agency leaders see improvement in the supervisor’s ability to demonstrate an increased capacity to adopt, implement, apply, and sustain FTS in the agency’s practice enhancement areas?

Are the practices adopted by the Department being implemented into supervisory oversight of casework and investigative practice with fidelity?


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How we tracked it…

Program Level

1. Development of standardized tools to ensure fidelity

2. Engagement Satisfaction Survey

Initial Engagement

Supervisor Self Reflection Tool

Supervisor Support Plan

Quarterly Focus Meeting

3. STEP Impact Evaluation Questionnaire


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Engagement Survey

Leadership Survey n=72 Response rate – 25% High Satisfaction –71%

Supervisor Survey n=229 Response rate – 16% High satisfaction – 89%

Survey Feedback Timeliness of survey in

relation to the completion of the initial engagement

More follow-up communication with administration needed

Engagement process Survey development Group discussion topics


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Practice Enhancement Area Trends

Requests for Skill Building Support from the Field

Engagement Assessment Critical Thinking Clinical Guidance Facilitation of CFTM Use of Data to Impact

Outcome Understanding & Applying

Rule & Procedure Integration of New

Initiatives

Requests for Case Practice Support from the Field

Supervision Notes & General Documentation

Linking Integrated Assessment, CANS & Service Integration and Appropriate Referral

Enhanced Safety Model SACWIS 5.0 Child & Family Team Meetings Shared Parenting Substantive Case Contacts &

Visitation Court Reports Resources Identification

Trend data collected from 120 agency engagement summaries


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Impact EvaluationQuestionnaire

Questionnaire Feedback Increase self awareness

Focused more on parent's strengths

Addressed specific issues with team

Gained knowledge in an area of challenge.

Began to look at selves and practice

Development of Practice Enhancement Guide for Cook County

Service Plans emphasized trauma and strengths.

Staff more in-tune with families

Better service provision

Adopted goal of caseworker as change agent

Mindful of trauma exacted upon children in care

Better communication

Leadership Surveyn=51Response rate – 40%


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Future Service FeedbackIf you had the opportunity to recieve STEP services in

the future would you be interested?

62%

38%

Yes

No

Rate of Satisfaction –62%


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What we learned…

Program Strengths:Multi-layered engagement yielded positive results and is instrumental in achieving buy-in at all levelsPractice Enhancement trends fell into 4 major areas: Supervision, Engagement, Assessment and Critical Thinking which mirror the Child and Family Service Review dataCasework and investigative process trend were incorporated into topics for individual and group focusAgency leadership was able to see a discernable impact in awareness and implementation of strategies to improve supervisory and line staff FTS practice (77%) even though the majority of agencies were still in the initial engagement or completion of the support plan (73%) Creation of processes that reflect structured flexibility The intentional use of self-reflection as a means to behavioral changeGuided framework for field support specialist for engagement and ongoing servicesUse of standardized tools for self-reflection and the support plan


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• Data will be collected on multiple layers of administration and supervisors and incorporate the feedback to make necessary program modifications.

• To vary and increase the opportunity for a greater response on the feedback requested, STEP management will follow the survey up with phone calls and/or focus groups.

• Survey will be developed and distributed and the data collected will be analyzed and compared to previously collected feedback.

• Monitor to see if the use of the structured frameworks yields a more practice focused experience for the recipient following the engagement process.

• Trends management decisions for the field support specialist’s continued skill building and professional development.

• As the Department clarifies specific outcomes and indicators, STEP management will align the programmatic focus to support the practice.

Conclusion and Recommendations:

Documents

Illinois Department of Children & Family Service/Chicago State University STEP Program - NHSTES May 2013 1 THE STEP PROGRAM Supervisory Training to Enhance