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IM Virtualization Health checkJim VeraldiKevin ChenGreg RicheyConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#AgendaIngram Micro ServicesProfessional ServicesVirtualization HealthcheckNext StepsQ&AConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Services LifecycleManaged & CloudProfessional ServicesTraining & EducationIngram Micro Services Division

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk.IM Professional ServicesLeverage partners trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-houseMove product faster to market, extend and support greater product salesSupport emerging technologies Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Survey of > 8000 Partners

If Ingram Micro were to have a staff of highly skilled engineers and system architects to deliver professional services, would you consider using these services?

Do Our Partners Want IM Professional ServicesConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Branding and Preferred Payment Methodns >= 264

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#6IM Professional Services

VAR Resellers MSP Vendors

service providers

IM Reseller Partner Network IM Vendors Partner Network Staffing Partners IM Certified

IM Professional ServicescustomersservicesPlanImplementManageSupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support

Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization MigrationBenchmarking Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation

Benchmarking Warranty Asset Disposition Break-Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-RemarketingConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#IM is a Trusted Source with proven capability to deliver with consistency, predictability, and qualityAccess to a comprehensive portfolio of tools, products, and services for a complete solutionPre Sales Technical SupportSubject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resourcesAbility exploit new or expanded service and product revenue streamsSales, Customer Support, Finance, Integration Services and Logistics Support for your businessAdvantages for our Solution ProvidersConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#IM Virtualization Health Check

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#What is it?How does this apply to you?What are the benefits?

IM Virtualization Health CheckConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Answering these 3 fundamental questions relating to the healthcheck

Explosion of Virtualized Environments

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Gartner studyMay be an obvious trendShowing adoption over time. More usage, from msp, resellers, end customers, growth, aging environments, more complexity, competition, more potentially problems

More than ever there is a need to validate those computing environmentsExplosion of Virtualized Environments

Source: State of SMB IT 1H 2013Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#In contrast a study, spiceworksImportant to compareTake the average 70ishBaseline for the competitive landscape

More than ever there is a need to validate where you are and/or your customers are in their computing environments and where they want to be

What is it?How does this apply to you?What are the benefits?IN Virtualization Health CheckConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#More Than Just a Routine Check Up

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#That topic we love, going to the doctorTesting your heart rate, weight, vitals of your Getting into the origins, dna, interworking's of your virtualized environment and how operatesIM Virtualization Health CheckReview architecture and operationsAnalyze configuration and workloadsIdentify gaps and findingsProvide recommendations & roadmap

Coming soon..

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Delivery a best in class Healthcheck to all shapes and sizes of organizationsStart with looking at your goals, objectives, changed overtime, sense trying to accomplishInternal or external facing environment

Using various industry best practice tools

compute - organized in the appropriate racks, chassis, up the stack through clusters, resource pools, specific VM config settingsworkloadsStorage overall storage strategy, multi-pathing policies, I/O profiles: throughput and capacity, LUN size, block sizeNetwork segmented your virtual network, addressing scheme, vlan mgmtAdministering vcenter, provisioning vms, backups, patchingCapacity Mgmt forecast vs. actual, KPIs are being used to measure performanceIncident & problem procedures in place, time to respond, time to resolveMonitoring alerts based on utilization and performance, criticality tiers are being used

In performing analysis, gaps, against best practices,Identify findings, match recommend, BOMTalk more later

Prioritized FindingsCritical, Short-term, Long-term, Nice-to-haveRecommendation ApproachBest in class solutions - HW, SW, systems, toolsOrganizational service-centered, catalogOperational provisioning, monitoring, problem/incident mgmt.Technical consistent configurations, backups, patchingRoadmap ApproachDriven by goals & objectivesPrivate, Hybrid, Public, mixed platformsRecommendations & Roadmap

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Stop the bleeding, Recent downtime, VM resource contention, workloads competing with each otherMake life easierIntroductory Alignment CallArchitecture & Operations Review (On-site)Technical Audit & AnalysisCreate Assessment Report (Off-site)Assessment Review & AlignmentDeliver & Present Final Assessment ReportTypical Engagement

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#What is it?How does this apply to you?What are the benefits?IM Virtualization Health Check

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Where do you stack up?

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Where do you fit in the service stack? What components have you put in place? Where do you want to be?Depending on your strategic plans, will determine where you are in the stack and where you want to beSome only Virtualization inward focused, roi, optimizationPrivate cloud - Service stack, service definitions, agreements, expectations around delivery, bundling the hardware, Os, middleware, applicationsNo matter where you are, validating where you are and getting guidance on where you want to be is invaluableHow far along are you in Your Journey?

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Assumption is that you have a virtualized environment moving it to a private cloudtaking it to next level, service oriented, catalog, orchestration, automationUnsure, You may have no plans to, 26%, thats ok, obtain better ROIPerhaps you have plans but unsure 36%Deployment 23%, ensuring you have right components,

Healthcheck applies to all these scenariosChallenges of VirtualizationManagement and OperationsCultureFunding / Chargeback ModelSecurityService Description & Self-service InterfaceBusiness/Customer RelationshipPoliticsTechnologyConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Challenges moving to a private cloud / service oriented stackMore than just tech., about these other areasWould be surprised if they werentA Healthcheck is a way to QUICKLY steer you to have the right conversationsovercoming and dealing with those challengesI want to drive more business value from my IT infrastructureThis is not my area of expertise and I want to begin the transformation of my businessI host a large multi-tenant environment and want the cost savings of streamlining my operationsI want to expand our service offerings without a significant investmentWe have had downtime and issues and want to improve our SLAI dont have time to stay up to date on the latest technologies, best practices, toolsUse Cases for a IM Virtualization Health Check

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#See if any of these resonate with you and your situationInternally or externally; maybe both, it doesnt matterPrivate cloud style of service delivery, service catalog, process definition, style of meteringWhat is it?How does this apply to you?What are the benefits?IM Virtualization Health Check

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Benefits to You & Your CustomerPeace of Mind > Customer LoyaltyLower TCO > Remain CompetitiveAlign Roadmap to Objectives > Plan of ActionAvoid potential outages > Protect BrandEducation & Best Practices > Stay CurrentOptimize infrastructure > Less/Delay Future InvestmentHA & DR > Maintain/Increase SLABetter Performance > Better Experience

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Everyone is happy: finance, IT staff, customerConfidence your environment or customers environment has a planWhat is it?Is this for you?What are the benefits?Next StepsQ&AIM Virtualization Health Check

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#We set out to answer these fundamental questionsHopefully we did thatAt end well take questionsBut now, turn over to jimValue Proposition for ResellersEnhances Trusted Advisor value to CustomerDrags core/cloud products and services (Server, Storage, Network, SW, Cloud)Remediation product and services sales as result of Health CheckProactive identification of Customer needs and issues

Products and services to wrap around the solutionPhysical Servers, Storage, Network, BackupLicensing - Acquire software licensing VMWare/Microsoft, transition licensing through Ingram MicroServices Planning, Implementation/Remediation, Support ServicesCloud Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps

Trusted Provider Trusted AdvisorConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Reseller PartnerEarly Adopter Incentive$500 credit for any IM product or service to Resellers who purchase servicesCredit good for 60 days from time of orderEnds 12/31/13Partner Reward Program

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Info - IngramMicro.com/ProfessionalServicesSOW/RFP Submittals - IngramMicrolink.comWebsite

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Sales and Support AssistanceProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492

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Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Questions

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#Validate architecture is aligned with business goalsLower TCOAchieve automation, provisioning, self-provisioningAlleviate overhead to focus on business developmentImprove SLA, be prepared for future growthGet the most out of your CapexMitigate risks and improve security compliance through proven best practiceGain the knowledge of current best practicesWhy a Virtualization Health Check?

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.130803_#