Ima Webinar Listening Skills Ntg 17nov15

7/26/2019 Ima Webinar Listening Skills Ntg 17nov15

1/16

Listening Skills

Note-Taking GuidePresented by IMA Leadership Academy


2/16

Listening Skills Webinar Note-Taking Guide 2#IMALA

OBJECTIVES

After this session, you will be able to:

Define listening and the factors that make listening difficult.

Describe the benefits of strong listening skills to you, your team, and your organization.

Identify different types of listening and when each is appropriate.

Recognize and evaluate the skills involved in listening.

Select strategies to use in strengthening your listening skills in personal and professionalsituations.

REFLECTION

What is your experience with strengthening your listening skills?

What do you hope to get out of this workshop?

#IMALA for questions/comments


3/16


WHAT IS LISTENING?


4/16


BAD LISTENERS

The Opinionator The Grouch The Preambler

The Perseverator The Answer Man The Pretender


5/16


WHAT MAKES LISTENING DIFFICULT?

My top three challenges in listening well are

1.

2.

3.

AREAS OF LISTENING DIFFICULTIES

Id rather talk

Im distracted

Its not interesting

Im busy talking


6/16


BENEFITS OF LISTENING

Learn more

Accomplish more

Save time

Save (or make) money

Motivate people

Other benefits:

Listening is more important than talking. Just hit your mark and believe what you say. Just listen topeople and react to what they are saying.

-Jimmy Fallon

I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn,I must do it by listening.

-Larry King

Listening is being able to be changed by the other person. -Alan Alda

One of the most sincere forms of respect is actually listening to what another has to say. -Bryant H. McGil


7/16


TYPES OF LISTENING

Discriminative Listening Comprehensive Listening

OTHER TYPES OF LISTENING

Informational

Critical

Empathic

Appreciative

Rapport

Selective


8/16


LISTENING IQ

Take this short quiz, developed by Marcia Zidle, to measure your listening IQ. Place a check in theappropriate column for each statement.

Statement Describes MeDoes not

Describe Me

1. Im doing several things at once while others are talking tome.

2. I have a hard time concentrating on what is being said.

3. I am annoyed when someone slows me down.

4. I think about what I want to say next rather than what is beingsaid.

5. I dont like it when someone questions my ideas or actions.

6. Im impatient waiting for the person to finish talking.

7. I give advice before the other has fully explained thesituation.

8. I tend to talk significantly more than the other person talks.

9. I dont know at the end of some conversations what it was

about.

10. Im uncomfortable and dont know what to do if the speakerexpresses emotions.

Scoring

Your score is the number of checkmarks you put under Describes me. ___________

1-3 = You appear to be a good listener but should continue to work on improving your skills.4-7 = You are doing okay but can improve.

9-10 = You need work on being a better listener.


9/16


POOR VS. GOOD LISTENING HABITS

Poor Listening Habits Good Listening Habits


10/16


LISTENING STRATEGIES


11/16


MATCH YOUR SPEAKERS LANGUAGE

VisualAppear, birds-eye view, catch a glimpse of, clarify, clear-cut, dark, dress up, enlighten,examine, expose, focus, glance, glimpse, graphic, hazy idea, hindsight, illusion, illustrate,in light of, in view of, look, look into it, make a scene, minds eye, notice, obvious, outlook,perspective, picture, pinpoint, reveal, see, short-sighted, spectacle, take a dim view, tunnevision, under your nose, vague

AuditoryAudible, call, clear as a bell, clearly expressed, compose, discuss, earful, earshot,harmonize, hear, hidden message, listen, loud and clear, manner of speaking, mention,note, outspoken, remark, report, say, scream, shout, silence, sing, sound, speechless, tellthe truth, tongue-tied, tune-in, voice, well informed, word for word

KinestheticAffected, bear, boils down to, carry, cold, cool, crash, crawl, emotional, foundation, get aload of this, get in touch with, grab, grip, handle, hang in there, hassle, heated, hold, hot-headed, impact, irritate, lay cards on the table, lukewarm, motion, muddled, nail, pressure,rub, shallow, sharpen, shift, shock, slipped my mind, solid, sore, stir, stress, strike, tap,

throw, tickle, tied up, touch, wring Source: Teach Yourself NLP, by Steve Baviste

Example:

Can you give me a hand? Im having trouble grasping these concepts. They are very hard.

Which representational system is the speaker using? _______________________________

Which response would be the best way to respond using their representational system?

a.

Ill see what I can do to clarify things. Hopefully, Ill have a bright idea.b. Just hang in there. Well come to grips with it, and Ill try to get things moving for you.


12/16


LISTENING IN BUSINESS CONTEXTS

Getting to the Mandate

Understanding the Plan

Managing the Team

Executing the Plan

QUESTIONS FOR GETTING TO THE MANDATE

Why are we here?

Are there any misalignments?

Can we work with this mandate?

QUESTIONS FOR UNDERSTANDING THE PLAN

What are the specific objectives that begin to move the company toward the mandate?

What are the specific initiatives that will help achieve the objectives?

What is the timeline?

What assets are required and are they available?

What are the risks we will be facing?


13/16


QUESTIONS FOR MANAGING THE PLAN

What capabilities do we need?

What are the team members mindsets?

What are the team members roles?

Will the assignment be food for the individuals on the team?

What are the inescapable realities?

How is the chemistry?

What are the consequences of performance?

QUESTIONS FOR EXECUTING THE PLAN

How are we making decisions?

Are we getting the right information at the right time?

How do we manage complexity?

Do we have a managerial rhythm?


14/16


SUMMARY


15/16


ACTION PLANNING

List things that you learned today or were reminded about good listening.

What things can you do to strengthen your listening skills?

What thing are you going to do TOMORROW to be a better listener?


16/16


ACKNOWLEDGEMENTS

Presentation produced by: Ignite It Group (www.igniteitgroup.com)

CONTACT US

For more information about this or other programs, please contact IMA.

www.imanet.org10 Paragon Drive, Suite 1, Montvale, New Jersey 07645-1760

US (800) 638-4427 or International +1 (201) 573-9000

Documents

Ima Webinar Listening Skills Ntg 17nov15