IMC08 Banknote Counter Maintenance Manual

Name Signature Date

Prepared by: Byron Zhong

Reviewed by:

Approved by:

Maintenance Manual

IMC08 Banknote Counter

Document Name:

IMC08 Maintenance Manual-1.02.docx

1.02

Page2of17

IMC08 Maintenance Manual

Version 1.02

Version History

Date By Changes Version

2021-02-23 Byron Zhong • Initial Version 1.00

2021-06-18 James Hu • Update Error Analysis 1.01

2021-07-02 James Hu • Add The number of banknotes is not accurate (Size

Recognition Error) 1.02

•

Page3of17


Version 1.02

Contents

Version History................................................................................................................... 2

1.0. Overview................................................................................................................. 4

2.0. Cleaning the Machine .............................................................................................. 5

2.1. Clean the Hopper ................................................................................................................5 2.2. Clean the Stacker and Reject Pocket ..................................................................................5 2.3. Clean the Internal Sensors..................................................................................................5

3.0. Error Analysis ......................................................................................................... 7

3.1. Error Code ..........................................................................................................................7 3.2. Bill Jam ...............................................................................................................................7

3.2.1. Bill stuck in the feeding port (PS1 Error) .....................................................................8 3.2.2. Bill stuck in the inside of machine (PS3R Error)..........................................................9 3.2.3. Bill stuck in the reject pocket (TD Error) .....................................................................9

3.3. Sensor Errors.................................................................................................................... 10 3.3.1. Hopper Sensor Error ................................................................................................ 10 3.3.2. Stacker Sensor Error ................................................................................................ 11 3.3.3. Counting Sensor Error .............................................................................................. 11

3.4. Feeding Gap Calibration ................................................................................................... 11 3.5. CIS Calibration.................................................................................................................. 13 3.6. Back to Default Setting ..................................................................................................... 15

Page4of17


Version 1.02

1.0. Overview

Thank you for purchasing our banknote counters IMC08.

After starting the machine, it will go on self-check automatically. If the preset window shows the error code or

tell you to clean the sensors, generally speaking, it is because of dust on the surface or sensor blocked by notes.

So please clear the dust on the surface with brush or soft cloth, or take the notes away. Then restart the machine.

This document describes the error handling guideline and the maintenance manual.

ATTENTION:

1) The unit should always be turn off and disconnected from its power cord before cleaning. DO NOT use

solvents such as thinner, alcohol, etc. to clean the machine.

2) Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care

of the machine will significantly increase its lifetime.

3) To avoid problems, make sure there are no metal clips or rubber bands in the bills being counted. Be sure to

follow the proper procedure for loading the hopper.

4) For best results, it is recommended that to use an air duster and a soft bristle brush to remove any dust or

debris from the interior of the unit. When not using the machine for an extended period time, cover it with a

dust cover (not included with the unit) to prevent dust from settling inside.

5) All parts of the machine need daily care and cleaning. Pay close attention to the sensors, which are delicate

components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during

operation of the machine.

Page5of17


Version 1.02

2.0. Cleaning the Machine

Any dust, dirt or other substances sticking to the sensor will interfere with the normal operation of the sensor and

cause erroneous counting results. Therefore, the sensor and roller shaft shall be cleaned with the attached cleaning

tools as necessary every day.

Please turn off the power switch before cleaning to prevent electric shock or other injury accidents.

Please do not use chemicals such as benzene, thinner or water.

2.1. Clean the Hopper

There are 3 parts need to be clean in the hopper: hopper sensor, banknote processing wheel and the banknote

entrance, please use the nylon brush to clean them.

2.2. Clean the Stacker and Reject Pocket

As shown in the following figure, clean the stacker and reject pocket with nylon brush or cleaning cloth. Focus

on the marked areas.

Figure 2-1 The Sensors in Stacker and Reject Pocket

2.3. Clean the Internal Sensors

a) Pull the handle of back cover.

Figure 2-2 Handle of Back Cover

Stacker Sensor

Reject Pocket

The Handle of

Back Cover

Page6of17


Version 1.02

Figure 2-3 Back Cover Opened

b) As shown in the following figures, clean the marked with cleaning cloth or nylon brush respectively.

Figure 2-4 Lower Sensors

Figure 2-5 Upper Sensor

Note: For the CIS sensors, it is recommended to used cleaning cloth to clean them, as shown in the following

figures.

Close the cover and finish the machine cleaning.

Lower CIS

UV Sensor

Upper CIS

Processing

Wheels

MG Sensor

Other Sensors

Page7of17


Version 1.02

3.0. Error Analysis

3.1. Error Code

Table 3-1 Error Codes

Code Error Message Handling Method (Recommendation)

E1 UV Fault Remove the banknote, clean the UV sensor

E2 Double Notes If the errors occur frequently, adjust the screw toward the anti-clockwise to

decrease the feeding gap. E3/E8 Chain Notes

E4 Half Note Remove the banknote

E10 Image Error Clean the CIS sensor, and calibrate the CIS

E11/E12 Denomination Error

Remove the banknote, clean the CIS sensor;

Perform the CIS sensor calibration;

Collect the data of the banknote.

E13 Face Recognition Error

E14 Size Recognition Error

E15 Orientation Recognition Error

E20 MT Error

Remove the banknote, clean or replace the MG sensors

E21 MG1 Error

E22 MG2 Error

E23 MG3 Error

E24 MG4 error

E30-E61 IR Error Remove the banknote, clean the CIS sensor;

Perform the CIS calibration;

Collect data of the banknote.

In the process of using the IMC08, the IMC08 may show abnormal state and display the error codes on the screen.

The description of the error codes and the related handling method is shown in table 3-1.

3.2. Bill Jam

There are several conditions to make the bill jam happened.

1) The bill size is out of the range according to IMC08 specification.

2) The banknote is damaged with different ways such as lack of corner, tape, hole, tear and folded. As shown in

Figure 3-2, it is not recommended to count this kind of bills.

Page8of17


Version 1.02

Figure 3-1 Bill Damaged Ways

3) The banknote entrance is so small that the banknote cannot pass through it smoothly. In this case, you need

to fine tune the screw by rotating it clockwise according to section 4.1.

4) Other abnormal operation or there is unknown thing inside the IMC08.If something inside the IMC08, you

need to open the back cover to check, and clean the internal sensors.

If the bills are stuck inside the machine, please turn off the machine and open the back cover to take the jammed

bills.

3.2.1. Bill stuck in the feeding port (PS1 Error)

If the bills are stuck inside the feeding port, please turn off the machine and rotate the banknote processing wheel

down.

CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS NEAR THE

PROCESSING WHEEL OR SLOT.

Figure 3-2 PS1 Error

Page9of17


Version 1.02

Figure 3-3 The Direction of Wheel Rotation to Take the Jammed Bill

3.2.2. Bill stuck in the inside of machine (PS3R Error)

PS3R Error will appear when a bill is stuck inside the IMC08, please follow the method below to remove the

banknote.

Figure 3-4 PS3R Error

Open the back to check if stuck bill in the inside of machine. If it is, just remove the bill to fix the problem.

CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS IN THE

INSIDE OF MACHINE.

3.2.3. Bill stuck in the reject pocket (TD Error)

When a bill is stuck in the reject pocket of IMC08, a TD Error will appear. Please follow the method below to

remove the banknote.

Page10of17


Version 1.02

Figure 3-5 TD Error

If the screen displays the TD Error as the picture shows, please fix it by following steps.

- Check if the bill was stuck and remove the stuck bill according to this video:

http://munbyn.biz/08billjamming

3.3. The number of banknotes is not accurate (Size Recognition Error)

Too loose the feeding gap causes two bills to pass through at the same time, and the two bills that pass

through at the same time will enter the reject port, but the number of bills at the reject port only shows an increase of 1, resulting in a counting error.

At this time, you can solve the counting problem by turning the screw counterclockwise, adjust ing the feeding gap according to section 3.5, and tightening the feeding gap until just one bill can pass through.

3.4. Sensor Errors

The IMC08 banknote counter will take a few seconds to conduct a self-check with spinning the counting wheels

after power on. The IMC08 will check the sensors, the following errors may happen if the sensors have been

blocked or damaged.

3.4.1. Hopper Sensor Error

If the wheels in the hopper are consistently spinning after the machine powers on, and then stops with the “hopper

sensor error”, the hopper sensor is too sensitive.

Figure 3-6 Use Marker Pen to Decrease the Sensitivity of Hopper Sensor

Please use the marker pen to paint a little on the hopper sensor as shown in the above figure.

Page11of17


Version 1.02

3.4.2. Stacker Sensor Error

If the impeller is always spinning, or the “stacker sensor error” indicated on the screen, that means the stacker

sensor doesn’t work or too sensitive.

3.4.3. Counting Sensor Error

If the number of banknote counting is always not correct, that means the counting sensor error doesn’t work.

Please clean the machine first.

If the error still happens, please contact us for machine repairment.

3.5. Feeding Gap Calibration

Figure 3-7 The Adjustable Screw

The screw above is used to control the width of the feeding gap. You can use a coin to adjust the gap easily. The

width will become bigger by rotating the screw clockwise toward the biggest dot. Turn counterclockwise to

decrease the gap.

Figure 3-8 Rotate the Screw to Increase the Feeding Gap

Figure 3-9 Rotate the Screw to Decrease the Feeding Gap

To fine tune the feeding gap, do the following:

1) Turn off the auto counting feature.

2) Insert one banknote into the gap between the rollers to check if the banknote can be inserted smoothly, as

shown in the following.

Screw

Page12of17


Version 1.02

Figure 3-10 The Banknote Feeding Gap

Figure 3-11 One banknote to Check the Gap between the Rollers

If the banknote is hard to insert, that means the feeding gap is too small. Rotate the screw clockwise until the

banknote can be inserted smoothly. If the feeding gap is so large that two or more banknotes can be inserted

to the feeding gap, please rotate the screw counterclockwise until the gap can just allow one banknote at a

time.

3) Use the banknote to check the other sides of the gap between rollers, to make sure the banknote can be

inserted into both sides of the feeding gap smoothly.

Figure 3-12 One Coin to Rotate the Screw

The IMC08 needs different gaps for different currencies, but otherwise should stay consistent. Having the correct

feeding gap adjusted will ensure smooth operation as well as a trouble-free experience. You may need to do some

trial and error before getting it perfectly smooth.

The 2 feeding

gaps between rollers

Page13of17


Version 1.02

You may also wish to make his adjustment over time, When the banknotes are not fed smoothly through the

machine or several error messages are occurring often such as: Bill Double Error, Chain Notes Error or Half Notes

Error.

Other reasons that might require to readjust the feeding gap are:

- The counting of new or mint condition bills.

- The counting of poor or badly deteriorated bills.

- Polymer notes and paper-made notes counted together.

3.6. CIS Calibration

CIS calibration is often needed when there are many errors during the banknote counting process.

1) Please enter the main menu. Next, go to the service menu with the password “9999”, as shown in the following

figures.

Figure 3-13 Main Menu

Figure 3-14 Service Menu

2) Click the “CIS Calibration” option, shown below:

Figure 3-15 CIS Calibration Interface

3) Open the back cover to clean the CIS sensors with a lint-free cleaning cloth.

Page14of17


Version 1.02

Figure 3-16 Open the Back Covers

Figure 3-17 Clean the 2 CISs

4) Using the included CIS calibration sheet (white paper), place inside as seen below, and close the back covers.

Figure 3-18 Place the CIS Calibration Paper

5) Start CIS calibration by pressing the “RESTART” button.

Page15of17


Version 1.02

Figure 3-19 Start the CIS Calibration

6) After the machine finishes, just take remove the calibration paper out, close both covers, and turn off machine.

7) Finally, turn on the machine to finish the CIS calibration.

3.7. Back to Default Setting

After fine tuning the screw and CIS calibration, if there are still some errors or the counting is still not correct,

returning to the factory default setting mode is required.

1) On the main menu, choose the service menu with the password “9999”, as shown in the following figures.

Then choose “Back to Default Setting.”

Figure 3-20 Service Menu

Figure 3-21 Default Setting Interface

2) After pressing start, the IMC08 will reset all the changed settings beforesettings to factory default.

Figure 3-22 Default Setting Guide

3) The processing wheels and rollers in the IMC08 will run for a while.

Page16of17


Version 1.02

Figure 3-23 Touch the Hopper Sensor

Page17of17


Version 1.02

Scan the QR code for Facebook online chat

Contact us

Email: [email protected]

Whatsapp: +86-17817881067

If you meet any problem during using the IMC08, please contact us.

mailto:[email protected]

Documents

IMC08 Banknote Counter Maintenance Manual