19 – 21 February IATA Office Miami

Implementation Forum - 2019/1

Industry Distribution Programs

(NDC and ONE Order)

Imp Forum Miami - Who is in the room

Airline, 24

Aggregator,

6Seller/Agent, 5

IT Provider,

19

Other

(please

specify), 2

Competition Law Compliance

3

This meeting is being conducted in compliance with the Provisions for the Conduct of the IATATraffic Conferences. Pursuant thereto, this meeting will not discuss or take action to develop faresor charges, nor will it discuss or take action on remuneration levels of any intermediaries engagedin the sale of passenger air transportation. The meeting also has no authority to discuss or reachagreement on the allocation of markets, the division or sharing of traffic or revenues, or thenumber of flights or capacity to be offered in any market. Delegates are cautioned that anydiscussion regarding such matters, or concerning any other competitively sensitive topics outsidethe scope of the agenda, either on the floor or off, is strictly prohibited.

The foregoing applies equally to email discussions, instant messaging and social mediadiscussions whether directed to announced participants or other parties not present in themeeting. Participants are reminded that live streaming of this meeting to parties not present inperson is not permitted except as indicated by and with the express permission and knowledge ofthe Chairperson and IATA and only in the event that specific participation on a given item from aparty not present in person is required. Unauthorized recording of the meeting is prohibited.

Together, Let’s Build Airline Retailing

The NDC Program

February 2019

What’s the market problem?

• Don’t have the freedom to distribute their products across channels without being commoditized

Travel Agents

• Can’t easily access many airline products that are available on the airline direct websites

AirlinesCustomer Experience

• Is not consistent

• depends on where they search

• and not rich when shopping through travel agents

Traditional Flight Distribution

Global

Distribution

Systems

Faresvia 3rd party

Travel

Agents

(TMC | OTA |

Independent)

Airline

Schedulevia 3rd party

Availability

Airline

e-commerce

engine

Travelers

(Business |

Leisure)

and you understand the constraints

Airline Retailing in an NDC World

Airline

Content

Aggregators

(GDS | New

Entrants)

Travel

Agents

(TMC | OTA |

Independent)

Airline

Airline

Offer &

Order

Management

System

Travelers

(Business |

Leisure)

Content

Aggregation

NDC

NDC

Americas

Europe

NorthAsia

Middle-East & Africa

Air CanadaAmerican AirlinesAvianca AirlinesDelta Air Lines

GOLInselAir

Taca International AirlinesUnited Airlines

WestJet

Aegean AirlinesAer Lingus

AeroflotAir AustralAir France

APG AirlinesAustrian Airlines

British AirwaysBrussels Airlines

CondorCORSAIR

FinnairFlybeIberia

Iberia Express

KLMLufthansaNorwegian AirOlympic AirOnur AirS7 Siberia AirlinesSunExpress GermanySunExpress TurkeySWISSTAP Air PortugalThomas Cook Airlines Turkish AirlinesVirgin AtlanticVueling Airlines

EmiratesEtihad

Ethiopian AirlinesflydubaiFlyEgyptOman Air

Qatar AirwaysRotana Jet

Saudi Arabian Airlines

Air ChinaCathay Pacific Airways

China AirlinesChina Eastern

China SouthernColorful Guizhou

EVA Air

Hainan AirlinesHong Kong AirlinesJiangxi AirShandong AirlinesShenzhen AirlinesSichuan AirlinesXiamen Airlines

Latest status as of February 2019 – For most up-to-date information check: www.iata.org/ndc-registry

AsiaPacific

Korean AirQantas Airways

SilkAirSingapore Airlines

T’way Air66airlines

60%PBs

The journey to 2020 – IATA NDC Leaderboard

9

Represented in our meeting today

The Value chain is committed

10

Global Travel Management Executive Council

. American Express GBT.

. ATPI/Direct Travel. BCD Travel.

. Carlson Wagonlit Travel. Clarity.

. Click Travel. CTM. Egencia.

. FCM Travel Solutions– and many more…

Travel Management Advisory Group

. Amazon. Allianz. AstraZeneca.

. Bechtel. Gov’t. of Canada. LEO

. Pharma. Microsoft. Nestle.

. S&P Global. Ingersoll Rand.

. UBS. Veritas– and many more…

Working faster, together, to bring NDC to life

Corporate Buyers

11

…Envision the future of the TMC

See Opportunities with NDC and …

.

Together, Let’s Build Airline Retailing

• Content

• Cost

• Control

• Customer Experience

• The TMC Value Proposition in a New Distribution Landscape

Travel Agents

12

…have their reference architecture

See NDC as an enabler and …

Together, Let’s Build Airline Retailing

• Customer Service

• Efficiency

• Competitiveness

Extract from @Scale paper

Don’t miss outon these

Sellers/Agents in the room

Expedia Group

Skyscanner

TUI Group

WTMC

Aggregators in the room

Amadeus

Duffel Technology Ltd

PKFARE.com

Sabre

Travelport

IT Providers in the room

Amadeus

ATPCO

Datalex

Duffel Technology Ltd

Farelogix Inc.

InteRES GmbH

ITA Software by Google

LInks Rez

Midoco GmbH

Navitaire

OpenJaw Technologies Ltd

pribas airline solutions GmbH

Sabre

Thomalex

... And from IATA

Andrew

Cecile

Claude

Ionut

Karina

Matt

Oana

Raphael

Shaunelle

Vanni

ADSTPIDP

On your mind – recurring themes

Voluntary Servicing

Involuntary Servicing

Version Upgrades

Lack of Common Types

Different Airline implementations

Agenda – Day 1

23

Welcome and Introductions– Welcome - IATA Miami Team– Who’s in the room– IATA Antitrust Provisions

11:00

2019 Outlook– The NDC Program – The Standard, what's happening in 2019

Lunch

ONE Order focus– Findings from 2 ONE Order Pilots– ONE Order program, incl. certification– A Mid/Back Office perspective

14:00

Leaderboard insights – part 1– SAS, SQ– Questions for the LB

16:00

End of Day 1 17:00

Dinner 18:30

Agenda – Day 2

24

NDC Implementation in The Americas

– An IATA overview

– Avianca

– AA

– ARC

9:00-11:00

Agency and Aggregator Implementation Experiences

– Agent Identification Update

– Thomalex - Resvoyage

– Travelport

– Midoco, LHG

– “On Your Mind”

11:20-15:00

Implementing Servicing – Part 1

– Setting the scene

– Servicing roadmaps

– A servicing demo

15:00

Day 2 end 17:00

Agenda – Day 3

25

Implementing Servicing – Part 2

– Removing a passenger from an Order (split)

– Insights from a Schedule Change POC

– OrderChangeNotif delivery – Technical considerations

9:00-11:00

Schema deep dive and Open Forum

– NDC Schema – technical feedback

– Restoring Common Types

– Airline Profile

– "On Your mind"

11:00-15:00

Final Words

–A summary

–Next steps

15:30

Meeting close 16:00

Thank you

www.iata.org/ndc

www.iata.org/publications for subscription to NDC Hub

http://airtechzone.iata.org for Implementation topics