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For payment status inquiries please visit the quick payment inquiry on https://somp.amway.com. For other inquiries not related to payment status please call AP support at 616-787-4913
IMPORTANT
Amway invoice reject and return reasons The information in this page remarks all the reasons why an invoice can be rejected and returned by Amway.
1. Document without invoice number or invoice date: Necessary items to process your invoice.
2. Incorrect Bill to Address: Mandatory to know what company you are billing (Alticor, Amway, Nutrilite, Access Business Group, etc.).
3. Purchase Order issues:
No Purchase Order number found on invoice.
Incomplete Purchase Order numbers (must be 6 digits. In case of MQ, at least 5 digits).
Not an Amway Purchase Order.
No Purchase Order Type found on invoice or incorrect Purchase Order Type.
Multiple Purchase Orders on invoice.
No Amway SKU Code found on invoice (Direct Purchase Order).
No service or product description found on invoice or mismatch with the Amway Purchase Order.
Amway Purchase Order line(s) number not included on the invoice (required for only OP, OU, MQ, MV Purchase Order Types).
Incorrect Purchase Order Number 4. Bill of lading: If your invoice is for goods (direct purchase orders), the bill of
lading should be included on the invoice. 5. Unit Price Discrepancy: Invoice is billed using a different price than the one
listed in the Amway Purchase Order. 6. Different unit of measure: Please include the unit of measure as listed in the
Amway Purchase Order. 7. Payment terms: Please include the payment terms as listed in the Amway
Purchase Order. 8. Multiple invoices in one PDF document: Each invoice must be sent in different
PDF documents. Multiple invoices per one PDF will be rejected. 9. Language: Please remember all invoices should be sent in English language or
it will be rejected. 10. Illegible documents: If a document is not legible or in an unreadable format, it
will be rejected. 11. NONPO invoices without Amway contact: All NON Purchase Order invoices
should include a valid Amway contact. 12. Incomplete document: If the invoice has missing pages it will be rejected. 13. Currency Type: Please specify currency type as noted in the Purchase Order,
otherwise the document will be rejected. 14. EDI or Supplier Portal invoices: If you are using these invoicing systems, any
invoice in PDF copies will be rejected. 15. Total amount: Must have a total invoice amount. 16. Type of Document: Specify if it is an Invoice or a Credit.
For payment status inquiries please visit the quick payment inquiry on https://somp.amway.com. For other inquiries not related to payment status please call AP support at 616-787-4913
17. Credit Documents: Documents must have invoice number related (if applicable), related Purchase Order (if applicable), quantity, Amway SKU code or service description.
18. Duplicate invoices: If the invoice is already received, it will be rejected.
19. Document with manual alterations: The amount, invoice number, invoice date, Purchase Order number and type and extra charges amount must not have any manual corrections.
20. Invoices not approved by the Amway contact: Invoices received will be reviewed by an Amway contact. Invoices not approved will be rejected.
IMPORTANT: Invoices received on or after the due date will be paid within 15 days of receipt of
the invoice.
If your invoice is rejected and you need to resubmit it, invoice date should be updated and the invoice resubmitted to [email protected]. Please note invoices resubmitted to accounts payable should have the invoice date updated to be within 7 days of the date of resubmission. If you are using EDI or Supplier Portal invoicing system please follow your normal procedure.
