140 West 2100 South, Suite 208

Salt Lake City, Utah 84115

Tel 801-412-3980

Fax 801-412-3997

www.healthaccessproject.org

info@healthaccessproject.org

Since 2011, Health Access Project (HAP) has worked to improve access to and coordinate good oral health care

for the most vulnerable members of our community, as well as other valuable outcomes like a great smile and

the confidence that a smile brings. In 2014, HAP partnered with the Intermountain Dental Pilot Project and the

United Way Dental Promise Partnership in coordinating preventative and restorative dental care to school chil-

dren and their families. This partnership has allowed HAP to assist more individuals in need as well as expand

our volunteer network of oral health care providers.

Earlier this spring, two children were referred from our partnership to HAP for restorative dental care. The

oldest child was experiencing severe upper left pain in her mouth causing stress and discomfort. Their single

mother works part-time to make ends meet and was very worried for her children. Upon qualifying, HAP was

able to schedule appointments for them to be seen by a dentist with Family Dental Plan. At their appointments,

the dentist performed a root canal and fillings for the oldest child, and fillings for the younger sibling. The ap-

pointment with the dentist prevented the oldest child’s tooth from becoming abscessed and inflamed. The

mother was also seen by a dentist through HAP’s volunteer network in order to meet her dental needs.

She states “Your program has helped us a lot, especially with my daughter. Dental visits are so expensive, that I

couldn’t have done this without your assistance. The services you provide mean a lot to me and my family.

Thank you for all you’ve done and for your assistance with other families like mine”.

Increasing Oral Health Care Services

Improving access to and coordination comprehensive care for those in need.

2014 Annual Report

Since Health Access

Project began serving

clients in 2002:

10,158

Under or uninsured individu-

als have received case man-

agement services from HAP

or HAP partners, receiving

specialty, primary, and/or

oral health care services.

$7,424,352

In donated care has been

provided by HAP volunteer

providers.

$15,130,034

In donated care has been

provided by Salt Lake County

hospital partners.

27,426

Appointments have been

made at volunteer provider

offices.

8,088

Medical interpretation ap-

pointments have been pro-

vided for doctors’ visits in 17

different languages.

642

Volunteer providers partici-

pate with HAP & work as a

team to meet the healthcare

needs of low-income, unin-

sured residents of Salt Lake

County.

2014 Health Access Project Annual Report

2

The Geneva Convention on Refugees states that a

refugee is a person who is outside

their country of citizenship because they have well

-founded grounds for fear of persecution because

of their race, religion, nationality, membership of a

particular social group or political opinion, and is

unable to obtain sanctuary from their home coun-

try or, owing to such fear, is unwilling to avail

themselves of the protection of that country, or in

the case of not having a nationality and being out-

side their country of former habitual residence as

a result of such event, is unable or, owing to such

fear, is unwilling to return to their country of

former habitual residence.

As a refugee from the Democratic Republic of

Congo, I feel blessed to be in the position of refu-

gee case manager for Health Access Project

(HAP). Here I am able to help my fellow refugees

with their specific health care needs. To be a refu-

gee in a foreign land is very difficult, especially for

those who have been victims of torture, rape, or

mistreatment from their own countries.

I want to share with you a particular case where

we have been able to assist refugee clients. A

widowed 46 year old woman with 4 children from

Somalia was referred to HAP by a partnering refu-

gee service agency for coordination of care in

treating her eye problem. She told me her hus-

band had died in the war in her homeland and that

she was now the sole provider of her family.

However due to her eye condition, she could not

see to drive to work or perform her daily activi-

ties. I reassured her that we would help her,

which made her smile and put her worries at ease.

I then arranged for her to see a HAP volunteer

primary care physician as well as a HAP volunteer

ophthalmologist who performed and donated

(along with our partnering hospital) a cataract

surgery for her. Now she can see clearly and also

work to take care of her family. She is very ap-

preciative of HAP and calls me often to let me

know how she is doing.

Leonard Bagalwa, HAP Refugee Case Manager

Refugee Case

Management

Established in 2001, Health Access Project (HAP) is a collaborative com-

munity partnership that works to improve access to and coordinate com-

prehensive health care for low-income, uninsured or under insured resi-

dents of Salt Lake County. Donated care is provided by members of our

HAP Volunteer Provider Network, a group of over 600 volunteer provid-

ers, each of whom have pledged to provide charity care in their own offic-

es to HAP clients.

To allow clients access to a full range of health care services, HAP has

partnerships with all Salt Lake Valley hospitals, two national laboratories,

various outpatient care centers, and a full range of ancillary service provid-

ers, all of which donate their services to HAP clients whose provider's

volunteer with Health Access Project.

Our pharmacy program helps clients obtain medications that are not avail-

able through the discounted generic drug programs at local pharmacies.

HAP case managers also assist clients in applying for pharmacy assistance

directly with manufactures.

Clients are referred too HAP from a variety of sources including hospital

emergency rooms, Salt Lake Valley safety net clinics, HAP volunteer pro-

viders, and other partnering agencies. Every HAP client has a case manager

who works closely with them and their providers to arrange for charitable

care as well as other services, such as assistance in applying for public

health insurance, transportation to and from appointments, and interpreta-

tion services. HAP’s staff and case management team is culturally diverse, hailing from the Democratic

Republic of the Congo, Venezuela, Argentina, Mexico, Honduras, Colombia, El Salvador,

Peru and Utah. Between them, they speak seven different languages: Spanish, French,

Swahili, Mashi, Zulu, Shona and English.

About

2014 Health Access Project Annual Report

5

Volunteer

Highlight

“I had the opportunity

to interpret for a wom-

an who had recently

lost her mother. The

woman had not been

able to be with her

when she passed, which

added to the grief she

was feeling. After the

doctor completed the

physical evaluation, she

took the woman’s hand

and tenderly offered

comfort and advice. It

was an honor to be the

doctor’s mouth-piece

at that moment. I not

only received a re-

markable lesson in

meaningful patient-

physician communica-

tion and how to have a

good bed-side manner;

but I experienced the

thawing sensation that

comes with witnessing

an act of love up

close.”

-Kathia Recinos, HAP

Volunteer Interpreter

and Bennion Center

Student Program

Director

• Jason Worthen, Executive Director, Health

Choice Utah, IASIS Healthcare

• Curtis Ogden, Assistant CFO, St. Mark’s

Hospital, Mountain Star Healthcare

• Dan Brady, CFO, LDS Hospital, Intermoun-

tain Healthcare, Urban Central Region

• Darrin Sluga, Director of Community Ser-

vices, Salt Lake County Health Dept.

• Dexter Pearce, Executive Director, Commu-

nity Health Centers, Inc.

• Gary Edwards, Executive Director, Salt Lake

County Health Department

• Scott Leckman, MD, Utah Medical Associa-

tion

• Sherrie Woodmancy, Director, Patient Ac-

cess Services, University of Utah Hospital

• Jessie Oyler, Project Director

• Adriana Lopez, Assistant Director,

Oral Health Coordinator

• Alejandra Zavala, U of U Case Manag-

er

• Leonard Bagalwa, Refugee Case

Manager

• Victor Villasmil, Specialty Case Manag-

er

• Tetea Woffinden, Primary Care

Coordinator/Interpreting Coordinator

• Cristal Hernandez, Dental Case

Manager

• Stephanie Castro, Dental Case Manag-

er

• Carmen Bayona, Certified Application

Counselor

• Jorge Fuentes, Certified Application

Counselor

• Arlen Jiacoletti, Certified Application

Counselor

• Karina Alvarado, Certified Application

Counselor

• Stephen Beck, Utah Health Corps

Member

• Jesus Munoz, Utah Health Corps

Member

• Jonathan Vial, Utah Health Corps

Member

Volunteer Staff

• John Peterson

• Colton Gordon

• Trent Fowler

• Jenna Doan

• Shantell Moreno

• Mahnaz Meraein

• Cecilia Cardozo

• John Peterson

• Morgan Taylor

• Kenny Miller

• Omar Samar

• Sophie Marissa Trujillo

• Sahar Dastghab

• Zachary Cope

• S. Jackson Ward

• Preston Williams

• Jacob White

• Jordan Clawson

• Brad Thompson

• Emily Jacobsen

• Afshin Edrissi

• Lehi Acosta

• Cristopher Page

• Alejandra Olivo

• Isabel Aranibar

• CHC 72nd Street Clinic

• CHC Central City Clinic

• CHC Oquirrh View Clinic

• CHC Neighborhood Clinic

• CHC Stephen D. Ratcliffe Clinic

• Fourth Street Clinic

• Health Clinics of Utah-Salt Lake

Clinic

• Hope Clinic

• Intermountain Lincoln Elementary

School Clinic

• Intermountain Rose Park Elemen-

tary Clinic

• Intermountain Richard J. Galbraith

North Temple Clinic

• Maliheh Free Clinic

• Midtown CHC South Salt Lake

Clinic

• Midvale CBC Clinic

• Mid-Valley Health Clinic

• South Main Clinic

• Utah Partners for Health

• 211 Info Bank

• Alpine Medical Group

• America’s Dental Lab

• American Express*

• Anatomic Pathology

• Asian Association of Utah

• Assistance League of Salt Lake City

• Association for Utah Community

Health

• Avenues Sports Therapy

• Avenues Surgical Center

• C. Scott & Dorothy E. Watkins Founda-

tion*

• Catholic Community Services

• Communidades Unidas

• Community Health Centers, Inc.

• Community Health Connect

• Department of Workforce Services

Office of Refugee Services*

• Diagnostic Radiology Physicians, Inc.

• Exodus Healthcare

• Fortis College, School of Dental Hy-

giene

• George and Delores Dore Eccles

Foundation*

• Globus Relief Fund

• Granite Peaks Gastroenterology

• Granger Medical Clinics

• Heart Center

• Health Choice Utah

• Holly Cross Ministries

• Hope Clinic

• Intermountain Healthcare Alta View

Hospital*

• Intermountain Healthcare Central Lab

• Intermountain Healthcare Community

Benefit Department*

• Intermountain Healthcare Community

and Schools Clinics

• Intermountain Healthcare Hearing and

Balance Center

• Intermountain Healthcare LDS Hospi-

tal*

• Intermountain Healthcare Medical

Group

• Intermountain Healthcare Medical

Center*

• Intermountain Healthcare Outpatient

Neuro-Rehab Clinic

• Intermountain Healthcare Primary

Children’s Medical Center*

• Intermountain Healthcare Riverton

Hospital*

• Intermountain Healthcare The Ortho-

pedic Specialty Hospital*

• International Rescue Committee

• Jordan Valley Medical Center*

• Jordan Valley West Hospital*

• Laboratory Corporation of America

• LDS Inner-City Mission Project

• Linguistica International

• Lowell Bennion Community Service

Center

• Maliheh Free Clinic

• Middleton Urology

• Midtown Community Health Centers

• Midvale CBC Clinic

• Mid-Valley Health Clinic

• Millcreek Anesthesia

• Molina Healthcare

• Mountain Medical Physician Specialists

• Mountain West Anesthesia

• Mountain West Gastroenterology

• Mountain Star Clinical Lab

• People’s Health Clinic

• Redrock IT, Dave Burton

• Rocky Mountain Retina Consultants

• Quest Diagnostics

• Salt Lake City School District

• Salt Lake Community Action Program

& Head Start

• Salt Lake Community College School of

Dental Hygiene

• Salt Lake County Department of

Human Services

• Salt Lake County Health Department*

• Salt Lake County Medical Society

• Salt Lake District Dental Society

• Salt Lake Donated Dental

• Salt Lake Endoscopy Center

• Salt Lake Regional Medical Center*

• Salt Lake Surgical Center

• Sealants for Smiles

• Smith’s Food and Drug

• St. Mark’s Hospital*

• St. Mark’s Family Medicine

• South Towne Surgical Center

• Take Care Utah

• The Church of Jesus Christ of Latter

Day Saints Foundation*

• United Way of Salt Lake

• University of Utah Hospital and Clinics*

• University of Utah Medical Group

• University of Utah School of Dentistry

• University Neighborhood Partnerships/

Hartland

• Utah Dental Association

• Utah Dental Hygiene Association

• Utah Department of Health Bureau of

Primary Care*

• Utah Department of Health Oral

Health Program

• Utah Department of Health Family

Dental Plan

• Utah Give Kids a Smile

• Utah Health Corps

• Utah Health and Human Rights Project

• Utah Health Policy Project

• Utah Hospital Association

• Utah Imaging

• Utah Medical Association*

• Utah Oral Health Coalition

• Utah Partners for Health

• Utah Pathology Services

• Wasatch Homeless Health Care, Inc.

• XMission: donates internet services

* denotes funders

HAP Turkey

Giveaway

The HAP Turkey Give

Away tradition started in

2011, providing complete

thanksgiving family dinners

to 5 clients and their fami-

lies. In 2012 the number of

clients increased to 15, 2013

to 421 clients, and in 2014,

593 clients and their families

received Thanksgiving tur-

keys. In 2015, our Turkey

Give Away event grew even

more, with several organi-

zations that participate in

donating care for HAP cli-

ents supporting the Thanks-

giving tradition.

2014 Health Access Project Annual Report

3

HAP Budget

HAP expresses its gratitude to the following organizations, all of

which have either contributed to HAP in 2014 or pledge to con-

tribute in 2015:

American Express

C. Scott and Dorothy E. Watkins Foundation

Department of Workforce Services, Office of Refugee Ser-

vices

George S. and Dolores Doré Eccles Foundation

Health & Human Services Outreach & Enrollment Funding.

*Awarded to our parent-company, Community Health Cen-

ters, Inc.

Iasis Healthcare

Intermountain Healthcare, Urban Central Region

Salt Lake County Health Department

St. Mark’s Hospital, Mountain Star Healthcare

The Church of Jesus Christ of the Latter-day Saints Founda-

tion

Utah Department of Health, Bureau of Primary Care

Utah Medical Association Foundation

University of Utah Hospital & Clinics

Financial contributions to HAP are tax exempt under Charter 501(c)3 of

the IRS code. Complete, audited financial statements are available upon

request. Please call (801) 412-3980 for more information.

$44,875

$61,000

$188,000

$100,000

$321,724

Dept. Work Force Services

Foundations

Hospitals

Salt Lake County

Health & Human Services Outreach & Enrollment

Revenue

Expenses

$368,366

$241,845

$7,975

$1,490

Hospital Donated Care

Phys. Donated Care

Volunteer Interpreting

RX

Services

$234,507

$319,418

$110,557

$27,891

$5,839

Case Management

Outreach & Enrollment

Admin. Salaries

Contractual

Paid Interpreting

2014 Health Access Project Annual Report

Overview of 2014 Services

Case management

Every HAP client is assigned a case manager who works closely with participating provider offices to schedule

initial appointments and ensures that whenever possible follow-up care, such as lab work, diagnostic tests, or

hospital care, is provided on a charity basis by one of HAP’s many partners. HAP case managers also facilitate

referrals to other members of the HAP Volunteer Provider Network, help clients obtain medications through

HAP’s Pharmacy Plan, and arrange for interpretation services.

2014 referrals to HAP Total referrals:

814

Total cases:

985

HAP clients earn less than 150% of the Federal

Poverty Guidelines ($17,655 annual income for an

individual and $36,375 for a family of four), are

under or uninsured, reside in Salt Lake County,

and are ineligible for public health insurance or

require health care services that are not covered

by the public health insurance they have.

Services provided in 2014

$368,366 in donated care was provided by Salt Lake County hospitals.

$241,845 in donated care was provided by volunteer physicians.

1,572 appointments were made at volunteer provider offices.

319 medical interpretation services were provided for doctors’ visits.

522 people received donated specialty medical care services.

235 people were assisted in receiving primary care services as well as

a medical home.

228 people received donated oral health care services.

2,192 people were assisted with enrollment to the Marketplace

4

Age Language Employment

Education Gender Ethnicity

NONPROFIT ORG.

U.S POSTAGE

PAID

SALT LAKE CITY, UT

PERMIT NO. 86

Support Health Access Project

If you are a physician or other licensed clinician in Salt Lake County, please consider becoming a mem-

ber of the Health Access Project (HAP) Volunteer Provider Network. HAP will support your participation

by providing case management services, interpretation services, community resources and access to

charitable healthcare for your low-income, uninsured patients. Health Access Project is a nonprofit com-

munity collaborative that depends upon the support of many people who have contributed both their time

and financial resources.

Yes, I would like to support Health Access Project (HAP).

I am a health care provider and would like more information about joining the Health Access Project's

Volunteer Provider Network.

I would like to make a tax-deductible donation to HAP. Enclosed is my donation of $______________

I would like to help with fundraising, public relations, or another area. Please contact me.

Name:__________________________________________________

Address:________________________________________________

City:____________________________State___________ Zip:_____

140 West 2100 South, Suite 208

Salt Lake City, UT 84105

Contact us at (801) 412–3980

or Fax us at (801) 412-3997

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