Improving Instruction with

Blackboard

Our Mission

To Build a Better Education Experience

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Many District Initiatives

How can technology play a role?

What is the best approach?

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Professional Development

Blended Learning

Virtual School Initiatives

Parent & Community

Outreach

Credit Recovery

Student Data Management

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At the Core: Teaching & Learning

Core of instructional improvement = teaching and learning process

Teaching and learning = core of Blackboard

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improve learning outcomes

save teachers time

deliver quality content

encourage collaboration

Simple, yet powerful teaching & learning solution

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incorporate many forms of content

expand your choice of technology tools

access your data for improved analytics

integrate with preferred technologies

support multiple technologies

Open and extensible

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Unmatched expertise and experience

partner from start to finish

program management, hosting, consulting & end user support

global community of practice

optimize with a single source provider

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K-12 Learn, Connect, Collaborate & Mobile Clients

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North Carolina Education Landscapewith Blackboard

Blackboard serves more than 190 K-12 clients in North CarolinaNC Blackboard Learn use cases:

Wake County Public Schools engages students beyond the classroomNorth Carolina Virtual Public School provides online coursesMooresville Graded School System enhances 1:1 program

BLACKBOARD LEARN OVERVIEW

Simple, Yet Powerful Teaching & Learning Solution

BLACKBOARD LEARN OVERVIEW

Roadmap

Forward Looking Statements

Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers.

Learning Object Repository:Share and Manage Learning Objects

CONCEPTUAL MOCKUPSubject to change without notice

Learning Object Repository:Discovery of Learning Objects

CONCEPTUAL MOCKUPSubject to change without notice

Activity Reporting

CONCEPTUAL MOCKUPSubject to change without notice

Standards Performance Reporting

CONCEPTUAL MOCKUPSubject to change without notice

New Product in Development – Blackboard Analytics™ for Learn

•Improve quality of courses

•Increase adoption by faculty, staff, and students

Analyze Blackboard Learn activity & use

•Target students for retention intervention

•Increase retention rates

Detect at-risk student behavior

•Monitor and analyze learning outcomes trends

•Enact curriculum or pedagogical change over time

Measure student learning outcomes

•Single source for monitoring strategic goals

•Enable data-driven decision making

Establish and track KPIs

Myriad Options for Analysis: Example from User Activity Data Model

CONCEPTUAL MOCKUP: Subject to change without notice

BLACKBOARD

Open & Extensible

Delivering Open & Extensible Learning

Leigh: Need logos for

Building Blocks

IMS Common Cartridge

IMS LTI

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Blackboard Building Blocks

Challenge: Need the reliability of a stable core teaching and learning platform but also want to customize it to meet unique needs and integrate with other institution-wide systems.

Solution:• Java APIs and Web Services enable clients to customize, extend and

integrate• Community of an estimated 2,100+ developers connected via

Edugarage™• 350+ known plug ins

commercialpartners

120 academic

developers

1,500 + =extensions

Expand your Choice of Technology Tools

greater freedomgreater choicemore tools

Expanding collaborative learning experiences to more students through

integrating Google Apps.

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Building Block

Increase Access to Learning

Equity through Compliance

District Services & Learning Environments

Unified Mobility Strategy

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Blackboard Mobile Learn

Enrich the Teaching/Learning Experience

• Engage students and teachers and increase their productivity by allowing anytime/anywhere access to classes

• Enhance course curriculum

• Promote collaboration and facilitate team projects

BLACKBOARD

Unmatched Expertise & Experience

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Your Partner from Start to Finish

Managed HostingManage Growth, Change

and Uptime

200+ personnel900+ institutions70+ countries 11+ years experienceDatacenters on 3 continents

Consulting & TrainingCombining your Expertise

with our Expertise

100+ of personnel1000+ institutions13+ years experience

Building a better experience together

Strategic SolutionsCapability, by Design

Education focusedHelping you deliver your visionUsing a proven educational approach

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Partnering with clients of all sizes to create the most impact from their Blackboard solutions.

Strategic Services• Launch and Expand

Online Learning Programs• Engage Students Through

Effective Use of Technology

Technical Services• Manage Upgrades and

Implementations• Design and Develop

Customized Solutions to Meet Specific Needs

Training Services• Deliver Product Training• Provide Professional

Development Opportunities for Your Staff

Blackboard Consulting – Breadth & Depth

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Blackboard’s Ability to Deliver

Our Services leadership averages over eighteen years of global consulting experience

Over 100 Service Delivery Professionals; 25 PMI or Prince2 Certified

We bring to bear the collective experiences and successes of over 3,500 clients.

We utilize methodologies that are disciplined, rigorous and proven. No one knows or implements our technology more effectively.

We are the most experienced enterprise eLearning provider of consulting and training.

Lead

ership

Execu

tion

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A holistic implementation approach Thoughtful change management• Multi-year vision and planning• Stakeholder management & communications• Organizational change strategy• Training & knowledge transfer

Disciplined & experienced project management• Proven methodology & deep project management expertise• Anticipation and mitigation of risks - informed by similar

implementations

Effective integration management• Built-in and custom capabilities• Demonstrated success with integrated and customized solutions

Foundation for sustained growth• World class hosting and support capabilities• Proactive capacity planning & performance engineering

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New MexicoSupporting all levels of learners…from K-20 to continuing

education and workforce education.

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Serving more than 100K students online,

everyday.

Florida Virtual School

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Fairfax County Public Schools (VA)• Curriculum & Instructional Resources

– Imports FCPS approved standards, curriculum documents, and instructional resources into the Blackboard Content System

– Searching via metadata and custom workflow to deploy resources into Learning System courses

– Integration with assessment application

• Academic & Parent Portal – Serves as the single point of entry to several other critical district

applications via single sign on (SSO) modules – Provides secure process for parents to self-register for a Bb account– View their child’s courses, college/career counseling information, and

manage emergency contact/medical information– Full SIS integration

• LMS Reporting Engine – Custom academic and usage reporting

•168,000 Students

• 22,000 Teachers & Staff

• 65,000 Registered Parents

Support Services for NC DPI

Elias FerdoussiSr. Sales Executive

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Student Lifecycle Management

• General Information

• Registration

• Outbound Support Services

eLearning Support Services

IT Support Services

Blackboard Student Services

StudentServices

Overview

Student Services

Overview

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Anyone want to take a Guess?

APPROXIMATELY HOW MANY TECHNICAL & NON-TECHNICAL SUPPORT CALLS WOULD YOU EXPECT TO RECEIVE FOR 1.4 MILLION K-12 STUDENTS ON AN ANNUAL BASIS?

1,652,000 ANNUAL CALLS FOR TECHNICAL SUPPORT & GENERAL INFORMATION SUPPORT WHICH = 4,256 CALLS PER DAY

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Partnership Spotlight: K12 Inc.

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• Context: K12 Inc. offers publically funded K-12 programs, including a proprietary mastery based learning curriculum to more than 100,000 non-traditional students and families via online platforms. As a public company looking for a scalable and sustainable support model, K12 brought Blackboard on to enable customer-centric enrollment growth.

• Solution: End-to-end support for K12 families including enrollment services, customer care, technical support, and retention services. Annually over 1 Million inbound and outbound calls are made or received for K12. Robust outbound programs are used to qualify and convert prospective students.

• Results: Over the 2-year partnership, K12 Inc has seen a 200% increase in overall enrollments, higher retention rates, improved prospective student qualification and conversation rates, and higher customer satisfaction through strong technical troubleshooting and customer service.

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Regional K-12 & Statewide System Partners

North Carolina Community College

System

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Leading Contact Center Telephony System

• Comprehensive suite of telephony tools (including workforce management, call routing, etc) to create the highest quality service experience in the industry

Ticketing/Incident Management

• Comprehensive ticketing, reporting, knowledge base platform for seamless enterprise contact management

Workflow Automation Technology

• Proprietary middleware platform automates complex contact center processes

• Enables efficient, high quality interactions and best in class service

Technology Assets

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Automating Password Resets & ROI

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Food for Thought

.

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At the Core: Teaching & Learning

Core of instructional improvement = teaching and learning process

Teaching and learning = core of Blackboard

• Simple, yet powerful teaching &

learning solution

• Open and extensible

• Unmatched expertise & experience

Questions?