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Improving LUHS Emergency Improving LUHS Emergency Communication & Notification Communication & Notification
Team Membership
Jen Carlson, Manager- Environmental Health & Safety Katherine Martens, MD- Emergency Medicine
Carol Schleffendorf, AD- Nursing Administration Christine Stake, Research Coordinator- Emergency Medicine
Dyan Doughty, Specialist- Environmental Health & Safety Anne Dillon, Director- Media Services
Robert Hirsch, Assistant Manager- Security
Adopt a consistent and standardized emergency code Adopt a consistent and standardized emergency code nomenclature and implement effective emergency nomenclature and implement effective emergency communication/notification methods throughout the communication/notification methods throughout the healthcare system.healthcare system.
1. Standardize emergency code nomenclature: EXTERNAL: Consistent communication with EMS, Police, Fire, and other
healthcare organizations INTERNAL: Improved notification/response to incidents, such as floods and utility
outages
2. Improve notification systems: Main campus building to building communication Communication to 22 Offsite locations
3. System-wide education
Project Aim StatementProject Aim Statement
Confidential: Quality Improvement Material
The ProblemThe Problem
Old Emergency Code Structure
Did not cover all types of emergencies
Inconsistent with codes used by community partners
Federal funding requirements required standardization
Old Notification/Communication Process
Existing communication directed to leadership; no established mass communication methods
No notification capability between the following:
Main campus building to building
22 Offsite locations Confidential: Quality Improvement Material
Standardized nomenclature
Established specific response teams for each emergency code
Created new user-friendly Code Blue Number: OLD: Dr. Cart – call x63060 NEW: Code Blue – call x69999
Standardized Emergency CodesStandardized Emergency Codes
Confidential: Quality Improvement Material
Improved Notification & Improved Notification & CommunicationCommunication
Consistent External Communication
Improved Internal Communication
Simplex System (Main campus)
Computer Screens (System-wide) Implementation of “Pop Up” software on all LUHS computers
Mass Emergency Broadcasting (System-wide) Text Messaging- Provides emergency information to employees
Loyola Link screens- During extended outages
Confidential: Quality Improvement Material
System-wide EducationSystem-wide Education Communication methods used:
Inside the System (August 08) Weekly Message (August 08) Employee Information Exchange (September 08) Leadership Roundtable (September 08) “Code of the Week” featured on loyola.wired (Aug-Dec 08)
Additional educational resources: Employees badges Revised emergency response guides with new response procedures Code Posters (for departmental use) Code Blue Stickers (for phones)
Mandatory e-Learning Module
Confidential: Quality Improvement Material
Emergency Code Nomenclature: Emergency Code Nomenclature: Successfully implemented October 08Successfully implemented October 08
Code BLUEMedical emergency
29
Code REDFire
5
Code GRAYSecurity response
1
Code TRIAGE – INTERNALDisaster plan
1
Code ORANGEHazardous material spill
1
Number of codes called in October 08
Confidential: Quality Improvement Material
Emergency Broadcast Notification Emergency Broadcast Notification System: Now used by 517 employeesSystem: Now used by 517 employees
0
100
200
300
400
500
600
Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb 09
Confidential: Quality Improvement Material
System-wide Education: CompletedSystem-wide Education: Completedby more than 4000 employeesby more than 4000 employees
0
200
400
600
800
1000
1200
1400
1600
Oct 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09
Confidential: Quality Improvement Material
Added BenefitAdded BenefitCompliance with national standards (HICS/NIMS) results in the
continual acceptance of grant money to be used for emergency preparation
“All hospitals will develop and maintain a redundant communication system that is capable of communicating both horizontally between health care providers and vertically with the jurisdiction incident command structure”
State of Illinois, Department of Central Management Services, ASPR POD Hospital GrantCFDA #93.889/ 2.1.22
Through adoption of the standardized emergency code nomenclature and improved notification systems, LUHS can continue to receive ASPR grant money for FY 2009 and FY2010.
Confidential: Quality Improvement Material
Next StepsNext Steps
Encourage additional staff to register devices in voluntary Emergency Broadcast System
Continue to educate LUHS employees on revised emergency code nomenclature
Continue to pursue federal grant money for emergency preparation activities
Confidential: Quality Improvement Material