Improving Patient Bed Wait time in Healthcare DATE: 29 OCTOBER
2014 TEAM MEMBERS: PRIYANKA PRIYANKA. AHMAD ALMATROOD. TECH 58100
Measure Phase
Slide 3
Project Charter
Slide 4
Project Charter (continued)
Slide 5
Voice of the Customer Two type of customers: External: Patients
who want to have an available bed soon. Internal: Nurses who want
to receive the notifications early as possible. Patient &
Support Care Associate who would use the system to enter bed
info.
Slide 6
SIPOC SIPOC DIAGRAM SuppliersInputsPROCESSOutputsCustomers
NursesFill discharged sheet Cleaning process & Entering the
information to the system. Bed is get cleaned and ready
fast.Patients Cleaning EmployeesCleaning the bed.New patients will
have more available beds.Nurses Software - Bed Tracking SystemBed
Info Bed availability will be in the system SCA - PCA Nurses
Support care associate Enter bed info to BTS Patient care
associate
Slide 7
Critical to Quality Tree (CTQ)
Slide 8
Process Map
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Process Observation Worksheet Steps#DescriptionWorkerTask
TimeWait TimeObservation 1. RN fills out the discharge sheet and
notifies other servicesRegistered Nurse10min 0 2. Discharge
patientsRegistered Nurse15min 0 3. Discharge time entered by
clerical support associate.CSA5min 0 5.PCA/SCA keys information in
Bed Tracking System (BTS)PCA/SCA20min PCA/SCA takes long time
6.Environmental services set the position to running Environmental
Services 10min0 7.ES change the status from running to done
Environmental Services 10min 0 8. Registered nurse notify of ready
bedRegistered Nurse15min Delay for nurses to be notified Process
observed: Priyanka and Ahmad. Date:10/24/2014. Time:10:00am
Slide 10
Data Collection MeasurementType of MeasureType of
DataOperational DefinitionPerson What Input, Output and Process
measure the team will collect Select as an Input(I),Process
Measure(P), or Output(O) Select whether measure is continuous or
discrete Description to enable a common understanding Who is
involve in the process Discharge InstructionsIContinuous Discharge
instructions given to patient RN Entered in bed tracking system
(BTS) IContinuousBy PCA/SCA into BTSES In progressPContinuousES
hold it as runningSCA/PCA Cleaning timePContinuousTime taken by
housekeepingES Notification timeI,OContinuousFilled by RN as clean
roomHousekeeping
Slide 11
Gantt chart
Slide 12
Check sheet project charter SIPOC CTQ Trees Process Map Process
Observation Worksheet Data collection plan graphical representation
Gantt Chart
