Upload
eric-morton
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Improving your Audit Process Through Technology
Christopher McDonald
Director of Field Loss Prevention,
Babies R’ Us Inc.
Premise for Discussion
The Audit
- Examination / survey / review / assessments
- Safety / standard operating procedures / Risk assessment / financial review
Audit Purpose
- Compliance / monitor standards
- Train / educate / Awareness
- Internal / external exposure
Goals of Today’s discussion
- Why audit automation?
- Review a current system in use today- Structure- Practical applications
- Selling the need for Technology
- Challenges and benefits of implementation
The Need for Technology – Common Points of Pain
• Duplicated efforts of data collection
• Unorganized data
• Too much data
• Inability to obtain timely and current data
• Lack of resources to correlate information
• No / limited view of store / district / regional / global compliance
• Varied audit processes
Real World / Old School
Auditor completes manual audit – pencil & paper or soft copy
Manually submitted – via hard copy / e-mail / etc.
Data collected / assembled by Auditor or Administrator
Collaborative data assembled manually for trends (repeated x times for each audit completed)
Summary and detail reports created for review and analysis
Questions are asked that reports did not address
Process complete for this cycle – begins again
Babies R’ Us “LP / Ops Audit Program”
• Palm Pilot / Web based program• Store level compliance program administered by
field LP • Compliance / Training tool• Review of operations / cash controls / safety• Stores audited 2 times per year• 4 years in use• Reviewed and revised annually
The Application
LPM Conducts Audit
Audit is uploaded via Palm to the web
E-mail notifications sent to store / LP / DM / etc.
Data captured within the site for future review / use / analysis
Fun with Data!
And the Fun begins…
Report Types
Main Audit Page has 2 levels; Summary and Detail. Also note the ability to sort by date range.
Main Audit Page has 2 levels; Summary and Detail. Also note the ability to sort by date range.
Overview of all 3 BRU Regions – click on a region
Overview of all 3 BRU Regions – click on a region
Able to print and export data from all screens
Able to print and export data from all screens
District Level view – to see store level click on a district number
District Level view – to see store level click on a district number
Store level view – to see a specific store’s audit click on the store number
Store level view – to see a specific store’s audit click on the store number
Overview by section for a district
Overview by section for a district
Audit detail: Store information
Audit detail: Store information
Questions and compliance
Questions and compliance
Question scores for the entire company – sorted in descending order
Question scores for the entire company – sorted in descending order
Selling the program to the users
• Removes the paper
• Eliminates manual /duplication efforts
• Saves time
• Eliminates error (data entry)
• Ancillary benefits of the device
• Standardizes the process
Selling the program to the Executive Team• Greater productivity• Ease of use• Convenience• Increase ROI• Enhance awareness• Enhance compliance• Maximize Focus• Real time Access to
data• Flexible Features
• Audit Solutions apply to your organizational partners:
– Loss Prevention– Operations– Safety / Risk
Management– Human Resources– Store Planning
What to look for…
• Timely insight to store level compliance– Able to drill / mine for various data
• Efficient data collection / organization / security
• Ability to export manipulate data• Flexibility for your purposes and that of your
organizational partners• Simplicity in managing the program
Initial challenges
• Budget Constraints– Prepare an accurate ROI analysis
• Labor / re-allocation of labor • Positive re-investment of time
– Talk to your MIS group about an in-house development
• Intranet applications• Lap top based
– Ancillary device benefits • PDA functions • Cellular phones• cameras • e-mail functionality
Initial challenges
• Alternatives – Existing Microsoft programs can bridge a gap
• Inquisite Surveys • Excel programs • Web based surveys
• Obtain a Partner– Share the costs with another department who may
have similar needs and wants • Human Resources • Risk Management • Store Planning
On-going Challenges
• Keeping up with technology– OS platforms versus Windows– Device or web based– New user device technology
• Keeping the program current– Updates and awareness to business partners– Updates to the audit program itself
Questions
Christopher McDonald
Babies R’ Us Inc.
Director of Field Loss Prevention
770-898-5815 ext. 3492e-mail - [email protected]
Contact InformationContact Information