Ims-Alerts 9001 14001 Overview

8/11/2019 Ims-Alerts 9001 14001 Overview

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www.iso.orgwww.iso.org

International OrganizationInternational Organizationfor Standardizationfor Standardization

www.iso.orgwww.iso.org

International OrganizationInternational Organizationfor Standardizationfor Standardization


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verview of ISverview of IS9001 and IS 14001001 and IS 14001

by Roger Frostby Roger Froste-mail [email protected] [email protected]

Manager, Communi ation !er"i esManager, Communi ation !er"i es

2009-01-08009-01-08


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ISO 9001 and ISO 14001 in brief ISO 9001 and ISO 14001 in brief

I!$ %&&1 an' I!$ 1(&&1 are among ISO's most wellknown standards e"er.

)*ey are implemente' by more t*an a million organizations in some 175 countries .

ISO 9001 *elps organi+ations to implement ualit!management.

ISO 14001 *elps organi+ations to implement

en"ironmental management .


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#ualit! management#ualit! management

I!$ %&&1 is for ualit! management .

#ualit! refers to all t*ose features of a pro'u t or ser"i e*i * are re uire' by t*e ustomer.

#ualit! management means *at t*e organi+ation 'oesto

ensure t*at its pro'u ts or ser"i es satisfy t*e ustomer0sualit! re uirements an'

omply it* any regulations appli able to t*ose pro'u tsor ser"i es.


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#ualit! management#ualit! management (cont.)(cont.)

uality management also means *at t*eorgani+ation 'oes to

en*an e customer satisfaction , an'

a *ie"e continual im$ro"ement of itsperforman e.


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%n"ironmental management%n"ironmental management

I!$ 1(&&1 is for en"ironmental management .)*is means *at t*e organi+ation 'oes to4

minimize &armful effects on t*e en"ironment

ause' by its a ti"ities,to onform to appli able regulator!re uirements , an' to

a *ie"e ontinual impro"ement of itsen"ironmental $erformance .



eneric standardseneric standards

I!$ %&&1 an' I!$ 1(&&1 are generic stan'ar's.

eneric means t*at t*e same stan'ar's an beapplie'4

to an! organization , large or small, *ate"er itspro'u t or ser"i e,

in an! sector of a ti"ity, an'

*et*er it is a business enterprise, a publia'ministration, or a go"ernment 'epartment.



eneric standardseneric standards (cont.)(cont.)

7eneri also signifies t*at

no matter *at t*e organi+ation0s s ope of a ti"ity

if it ants to establis* a ualit! managements!stem , I!$ %&&1 gi"es t*e essential features

or if it ants to establis* an en"ironmentalmanagement s!stem , I!$ 1(&&1 gi"es t*e

essential features.


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(anagement s!stems(anagement s!stems

(anagement s!stem means *at t*e organi+ation 'oesto manage its pro esses, or a ti"ities in or'er t*at

its pro'u ts or ser"i es meet t&e organization)sob*ecti"es , su * as

satisfying t*e customer's ualit! re uirements ,

omplying to regulations , or

meeting en"ironmental ob*ecti"es


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(anagement s!stems(anagement s!stems

)o be really effi ient an' effe ti"e, t*e organi+ation anmanage its ay of 'oing t*ings by s!stemizing it.

8ot*ing important is left out.

%"er!one is clear about w&o is res$onsible for 'oing*at, *en, *o , *y an' *ere.

Management system stan'ar's pro"i'e t*e organi+ationit* an international, state-of-t*e-art model to follo .


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(anagement s!stems(anagement s!stems (cont.)(cont.)

9arge organi+ations, or ones it* ompli ate'pro esses, oul' not fun tion ell it*outmanagement systems.

Companies in su * fiel's as aerospa e,automobiles, 'efen e, or *ealt* are 'e"i es *a"ebeen operating management systems for years.

)*e ISO 9001 an' ISO 14001 managementsystem stan'ar's no ma:e t*ese su essfulpra ti es a"ailable for all organizations .


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+rocesses, not $roducts+rocesses, not $roducts

;ot* I!$ %&&1 an' I!$ 1(&&1 on ern t&e wa!an organization goes about its work .

)*ey are not pro'u t stan'ar's.

)*ey are not ser"i e stan'ar's.

)*ey are $rocess stan'ar's.

)*ey an be use' by $roduct manufacturersand ser"ice $ro"iders .


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+rocesses, not $roducts+rocesses, not $roducts (cont.)(cont.)

Pro esses affe t final pro'u ts or ser"i es.

ISO 9001 gi"es t*e re uirements for *at t*eorgani+ation must 'o to manage $rocesses

affecting ualit! of its pro'u ts an' ser"i es.ISO 14001 gi"es t*e re uirements for *at t*eorgani+ation must 'o to manage $rocessesaffecting t&e im$act of its acti"ities on t&een"ironment .


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-ertification and registration-ertification and registration

-ertification is :no n in some ountries asregistration .

It means t*at an inde$endent, e ternal bod! *as au'ite' an organi+ation0s managementsystem an' "erifie' t*at it onforms to t*ere uirements spe ifie' in t*e stan'ar' I!$ %&&1or I!$ 1(&&1 .

ISO does not carr! out certification an' 'oesnot issue or appro"e ertifi ates,


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/ccreditation/ccreditation

/ccreditation is li:e ertifi ation of t*e ertifi ation bo'y.

It means t*e formal appro"al by a spe iali+e' bo'y - ana re'itation bo'y - t*at a ertifi ation bo'y is ompetentto arry out I!$ %&&142&&6 or I!$ 1(&&142&&(

ertifi ation in spe ifie' business se tors.Certifi ates issue' by a re'ite' ertifi ation bo'ies - an':no n as accredited certificates - may be per ei"e' ont*e mar:et as *a"ing in rease' re'ibility.

ISO does not carr! out or a$$ro"e accreditations.


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-ertification not a re uirement-ertification not a re uirement

-ertification is not a re uirement of ISO 9001or ISO 14001.

)*e organi+ation an implement an' benefit from

an I!$ %&&1 or I!$ 1(&&1 system it*out *a"ingit ertifie'.

)*e organi+ation an implement t*em for t*einternal benefits it*out spen'ing money on a

ertifi ation programme.


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-ertification is a business decision-ertification is a business decision

Certifi ation is a decision to be taken forbusiness reasons 4

if it is a ontra tual, regulatory, or mar:et

re uirement,If it meets ustomer preferen es

it is part of a ris: management programme, or

if it ill moti"ate staff by setting a lear goal.


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ISO does not certif!ISO does not certif!

ISO does not carr! out ISO 9001 or ISO 14001certification .

I!$ 'oes not issue ertifi ates.

I!$ 'oes not a re'it, appro"e or ontrol t*eertifi ation bo'ies.

I!$ 'e"elops standards and guides toencourage good $ractice in a re'itation an'

ertifi ation.


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&e ISO 9000 famil!&e ISO 9000 famil!

ISO 9001 is t*e stan'ar' t*at gi"es t*ere uirements for a ualit! management s!stem .

ISO 9001 2003 is t*e latest, impro"e' "ersion.

It is t*e onl! standard in t*e I!$ %&&& family t*atan be use' for certification .

)*ere are 1 ot&er standards in t*e family t*at

an *elp an organi+ation on spe ifi aspe ts su *as performan e impro"ement, au'iting, training

Documents

Ims-Alerts 9001 14001 Overview