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STATE BANK OF INDIA, SYDNEY BRANCH(Incorporated in India with limited liability to our company's members)
ARBN 082 610 008
AFSL 238340
Suite 2 & 3, Level 12234 George StreetSydney, NSW 2000Tel: 02-9241-5643Fax: 02-9247-0536
International Money Transfers (IMTs) are electronic payments of cleared funds that arecredited directly to a nominated bank account almost anywhere in the world. They are a fastand reliable way of making international payments.
We recommend that you read all terms provided in this document relating to IMTs and thatyou ask us about any issues that concern you.
Terms and Conditions
Use of a Correspondent
State Bank of India Sydney (SBIS) may use the
services of another bank ('the Correspondent Bank')or agency ('the Correspondent Agency') or anotherbranch of State Bank of India (SBI) to give effect tothe instructions of the Applicant.
A Correspondent bank or Correspondent Agency or aSBI branch overseas may charge additional fees orcharges and either:
Making amendments tooriginal payment details(in addition to the fee for
initially providing theservice)
Making enquiries regardinga payment to thebeneficiary (for examplequerying the non receipt offunds)
Return of the payment bythe Correspondent (inaddition to the fee for
initially providing theservice)
$30.00 plus any outof pocket expenses
incurred by SBIS
$30.00
$30.00 plus any outof pocket expenses
incurred by SBIS
All SBIS fees are denominated in Australian dollars.
These fees do not include any fees and charges that aCorrespondent Bank, Correspondent Agency or SBI
branch may charge.
3. Delayed Payment
The transfer of funds will normally be received within 48hours by the branch of SBI / Correspondent Banks (TheExpected Time). If the branch / Correspondent is not the
beneficiary's branch / bank, it may take additional time toon forward funds to the beneficiary's branch / bank.Further delay may occur in cases if the beneficiary's
branch / bank is not a branch of SBI.
The transfer of funds may be delayed past the ExpectedTime due to circumstances beyond SBIS' control (whichinclude but are not limited to) cut off times fortransmissions imposed by cut off time imposed by theCorrespondent Bank, Correspondent Agency or SBI
branch; delays or complications in post or
SBIS fees and charges
SBIS fees and charges are as follows:
Providing the TTservice
Cancelling the TT afterit has been requested(in addition to the feefor initially providingthe service)
$15.00
$30.00 plus anyout of pocketexpensesincurred bySBIS
1.
deduct those fees or charges from the fundstransferred to the beneficiary by the Applicant, sothat the beneficiary may receive less than theamount sent by the Applicant;
or
pay the funds transferred by the Applicant to thebeneficiary by debit to SBIS account held at theCorrespondent Bank or Correspondent Agencyor SBI branch, with those fees and charges. TheApplicant must then reimburse SBIS for thosefees and charges debited to SBIS account by theCorrespondent Bank or Correspondent Agencyor SBI branch.
a.
b.
2.
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otherwise; delays, errors or omissions in transit or
transmission; acts or omissions of a Correspondent
Bank, a Correspondent Agency or SBI branch or any
other third party; or delays and complications in
overseas banking systems. To the maximum extentpermissible by law, SBIS and its employees and
agents accept no responsibility and will not be liable
for any loss or damage resulting from delays that
arise as a result of the circumstances specified above
or any act or thing done or omitted to be done by
SBIS while acting in good faith on the Applicant's
instructions.
Where the funds are not available for payment to the
beneficiary by the Expected Time, the Applicant may
request that SBIS generate, on behalf of the
Applicant, an enquiry into the delay ('the Enquiry').
Where the delay is not caused by SBIS, the Applicantwill indemnify SBIS for all or any costs or expenses
incurred by SBIS as a result of generating, carrying
out and completing the Enquiry including, without
limitation, legal costs on a solicitor and client basis.
Stopping or cancelling a payment
SBIS may not be able to stop or cancel a payment if
it has already been processed. SBIS fee for
requesting stopping or cancelling of a payment is set
out in the table in Section 2 above.
Fax Instructions
If SBIS determines that it will act on fax messages,
an indemnity in the form acceptable to SBIS must be
signed by you.
In case of instructions received from you through fax,
SBIS shall act upon such instructions only aftersatisfying itself about the genuineness of the same.
SBIS reserves the right to seek reconfirmation of
such instructions over telex/fax/telephone.
Anti Money Laundering
You agree SBIS may delay, block or refuse to make
payment if SBIS believes on reasonable grounds that
making the payment may breach any law in Australia
or any other country, and SBIS will incur no liability
to you if it does so.
You agree to provide all information to SBIS, which
SBIS reasonably requires to comply with any law in
Australia or any other country. You agree SBIS may
disclose information which you provide to SBIS
where required by law in Australia or any other
country.
4.
5.
6.
You declare and undertake to SBIS that the payment of
monies to the beneficiary in accordance with your
instructions by SBIS will not breach any law in
Australia or in any other country.
Privacy
Collection of your information is essential for us toservice both your relationship with us and our business
operations. Without your information that we request
you to provide to us, we would not be able to provide
you with our products and services.
We will usually disclose information of the kind that
comprises (or will comprise) your information to any of
us and to the following types of organisation (including
individuals):
7.
our agents, contractors and external advisers
who we engage to carry out our functions and
activities from time to time or who assist us to
carry out our functions and activities;
your executor, administrator, trustee, guardian
or attorney;
regulatory bodies, government agencies and law
enforcement bodies; and
other parties we are authorised or required by
law to disclose information to.
(a)
(b)
(c)
(d)
Subject to any restrictions imposed on us by the Privacy
Act 1988, you agree and consent to any disclosures by us
of your information to an organisation of these types for
any of our purposes listed above.
Subject to the provisions of the Privacy Act 1988, you
may access your information at any time by requesting to
do so at SBIS. A reasonable fee may apply for thisservice.
If you are able to establish that your information held by
us is not accurate, complete and up to date, we must take
reasonable steps to ensure that the information is
accurate, complete and up to date.
The words "we" and "us" are used in this clause mean
State Bank of India and each and every one of its relatedcompanies (including subsidiaries), whether acting
collectively or alone.
The words "your information" used in this clause mean
personal information about you
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that we obtain from you or from any one else,
regardless of how or when it comes to us.
If you are a company, then:
by applying for this service ('the service'), you agree
and consent to the matters following.
If you supply us with personal information about an
individual, you agree to tell that person that:
we are holding personal information about that
person and he or she can contact us at any of our
branches;
personal information collected about that person
will be used for the primary purpose of assessing
your application for the requested service and, if
your application is approved, for the initialestablishment of the service and then for the
subsequent administration and eventual
finalisation of your service and that without that
personal information, this purpose cannot be
fulfilled;
personal information collected about that person
will usually be disclosed to any of us and to the
following types of organisations-
(a)
(b)
(c)
(d)
regulatory bodies, government
agencies and law enforcement
bodies; and
other parties we are authorised or
required by law to disclose
information to.
(i)
(ii)
that person has the right to access andcorrect personal information we hold about
him or her.
We collect and will collect your information
primarily for the purpose of the initial
establishment of the service and then for the
subsequent administration and eventual
finalisation of the service. You agree and
consent to us using and disclosing your
information for this purpose.
You also agree whether you are a company or
an individual and consent to us using ordisclosing your information for each of the
following additional purposes:
If you are not a company then:
by applying for this service ('the
service'), you agree and consent to
the matters following.
performing our internal administration and operationsincluding accounting, risk management,
record-keeping, archiving, systems development and
testing, credit scoring and staff training;
compliance with legislative and regulatory
requirements; and
prevention and investigation of crime or fraud toprotect your interest and our interest.
(a)
(b)
(c)
Code of Banking Practice
If you are an individual or a small business (as defined
in the Code of Banking Practice), the Code of Banking
Practice applies to this product.
Making a Complaint
If SBIS makes a mistake, or SBIS service does not meet
your expectations, SBIS wants to know.
Internal Dispute Resolution
For resolution to your complaint:
Contact us on 02 9241 5643 or
Write to us at
Suite 2 & 3, Level 12,
234 George Street
Sydney NSW 200
Attention: CEO, State Bank of India Sydney Branch or
Email us at [email protected] or
You can call on us in person, weekdays between 9.00
am to 4.00 pm.
In most cases, we will be able to solve your problem on
the spot. If we are unable to do so promptly, then we
will take responsibility to work with you to resolve the
matter within 21 working days.
If this is not possible, we will keep you informed of our
progress and how long we expect it will take to resolveyour complaint.
External Dispute Resolution
If you are not satisfied with the steps taken by SBI to
resolve the complaint, or with the result of our
investigation, you may wish to contact an alternative
financial services dispute resolution scheme.
8.
9.
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Page 4 of 6
Banking & Financial Services Ombudsman Ltd
G P O Box 3A, Melbourne Vic 3001
Telephone: 1300 780 808
Fax: 03 9613 7345
Internet:http: // www.bfso.org.au
Glossary
In this document, the following words have the
following meanings:
YouThe person or persons named as Applicant in this
document. If details of more than one person are
given, then "you" means all of them together and
each of them individually.
CorrespondentAnother bank or agency chosen by SBIS to convey
the funds directly or indirectly to the beneficiaryand includes any intermediary correspondent.
Delayed PaymentOccurs when a transfer of funds occurs, for some
reasons outside of SBIS' control, more than 48
hours after SBIS has accepted your instructions.
10.
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Customer Reference No
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.AUD$
Applicant / Sender Signature: Date:
200
Revised 19/04/2007
Agreement and authorisation:
By signing this Application for International Money Transfer, I/we acknowledge and agree that:
a. I/we have read and understood the terms and conditions below and agree to be bound by them;
b. I/we warrant and confirm that all particulars I/we have provided to SBIS in connection with this Application are true and
correct;
c. SBIS will not be liable for any costs, losses or damages if a Delayed Payment occurs and SBIS has acted in good faith on my/our
instructions.
d. I/we agree to indemnify and reimburse SBIS for any costs and expenses incurred by SBIS if I/we make any inquiry at my/our
request, or take any other action, in relation to any Delayed Payment including legal costs on a solicitor and client basis.
e. IMT will be effected only after the confirmation of credit of cleared funds in SBIS account.
f. Unless I/we have disclosed that I am / we are acting in a trustee capacity or on a behalf of another party, I/we warrant that I/we
are acting on my/our own behalf in entering into this agreement.
g. I/we agree that cash transactionswill
be charged of 0.25% by SBIS correspondent Bank and this will be recovered fromme/us.
h. I/we confirm that I/we have received, read and understood the Standard Terms and Conditions relating to International Money
Transfers and agree to be bound by them.
i. I/we confirm that the amount to be transmitted is
,
*