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© Copyright 2009 Aladdin Knowledge Systems Ltd. All rights reserved.
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Date of Publication: January 2009
Last update: Sunday, January 25, 2009
Contacting SafeWord Support
If you have any questions about SafeWord, contact your local reseller or the
Aladdin technical support team:
Region Contact
All the world +1-877-WEALADDIN
Website
http://www.aladdin.com/Safeword
http://www.aladdin.com/support/safeword/default.aspx
Table of Contents
Introduction .......................................................................................................... 6
System Prerequisites ............................................................................................................ 6
Activate .................................................................................................................. 7
SafeWord 2008 Activation ............................................................................................... 7
SafeWord Remote Access Activation .......................................................................... 7
SafeWord Premier Access Activation .......................................................................... 7
Application Automatic Activation ........................................................................................ 8
Manual activation .................................................................................................................. 18
Introduction
Aladdin is committed to providing a new and enhanced range of SafeWord and other
Authentication solutions, with superior support services. Now integrated into Aladdin’s
partner/customer portal, partners and customers can enjoy smooth activation of
SafeWord products.
To ensure a seamless transition for current SafeWord customers and ease of activation
for new SafeWord customers, we have provided this step by step guide to describe how
to activate your SafeWord products.
The activation process is an integral part of SafeWord deployment. SafeWord customers
are advised to update their activations in order to benefit from the extensive range of
services that Aladdin has.
This document describes how to perform activation of the SafeWord products.
System Prerequisites
Successful SafeWord product installation & update
Please follow the instructions in the relevant installation guide when installing
SafeWord products. Make sure that the product is updated with the latest product
updates, using the auto-update mechanism.
Network connection
Network connection is required for the activation process.
Server platform
Activation process if available for SafeWord products installed on Windows server
2003 / 2008, with Active Directory Users and Computers installed.
Register to Aladdin portal
You must register on the Aladdin portal https://portal.aladdin.com. After completing
registration, log on to the portal before starting the activation process.
Activate
This document describes the activation process for the following SafeWord products:
SafeWord 2008
SafeWord Premier Access
SafeWord Remote Access
The SafeWord product kit contains: software installation CD, SafeWord tokens,
activation serial number and token group ID. The token group ID allows you to download
the token data records. The activation serial number is required to download the
activation key file.
The activation can be performed in automatic and manual modes. Automatic activation
is done from the SafeWord software. Manual activation is done using the portal.
The manual activation is available for all the SafeWord products.
The automatic activation is available only for SafeWord 2008 and SafeWord Remote
Access for Windows.
SafeWord 2008 Activation
Can be activated using Automatic activation or Manual activation.
SafeWord Remote Access Activation
SafeWord Remote Acccess for Windows can be activated using Automatic activation or
Manual activation. For Solaris use Manual Activation.
SafeWord Premier Access Activation
Can be activated using Manual Activation.
Application Automatic Activation
1. Start the SafeWord activation process
To start the online activation process, on the SafeWord installation server, go to Start ->
Program-> Aladdin -> SafeWord -> Active Directory Users and Computer.
Figure 1 Active Directory Users and Computers
Enter the SafeWord administrator User name and Password in the administrator
authentication dialog box:
Figure 2 SafeWord Administrator Authentication
First create a RCR file, right click on the “SafeWord” schema and select the “Sup-port” menu item.
Figure 3 SafeWord Support menu
Chose “save” option
Figure 4 SafeWord Support Information Center
Save the RCR.TXT file
Figure 5 Save RCR file
Right click on the “SafeWord” schema and select the “Activate Product” menu item:
Figure 6 Activate Product menu
2. Enter activation and product info
Login to the Aladdin portal, using the username and password received in the email
during the registration process.
Figure 7 Aladdin portal login
Insert the Activation Serial and the token group ID.
Activation serial example: NSXX-XXXX-XXXX-XXXX
Token Group ID example: TKXX-XXXX-XXXX-XXXX
Figure 8 Download activation file
Figure 9 Product information
Press broswe option Go to the RCR.TXT file location mark the file then press open
Figure 10 Save RCR file
3. Submit Activation
Scroll down to the bottom of the page and press Submit. Wait until the activation and
authentication process is finished, and press OK.
Figure 11 Submit Activation
4. Verify successful activation
Verify that the activation process for the provided serial number and token group ID
completed successfully.
Figure 12 Activation Complete
Verify that the activation file “key.activated.html” is located on the SafeWord server:
%SafeWordInstallDir%\SERVERS \adminserver\activation.
If the activation file exists, the installation has finished successfully. Otherwise, use
manual activation.
Manual activation
1. Create RCR.txt file
On the SafeWord installation server, go to Start -> Program-> Aladdin -> SafeWord
-> SafeWord 2008 Management Console.
Login to the Admin Server (default user name Administrator default password
Administrator)
Figure 13 SafeWord 2008 Management Console
Select Configuration Support
Figure 14 Support
Click on Save and save to a temp directory.
Figure 15 save support file (RCR.txt)
2. Login to the Aladdin Portal
Login to the Aladdin portal, using the username and password received in the email
during the registration process.
Figure 16 Aladdin portal login
Click the SafeWord Activation link.
Figure 17 Activation Link
Enter the serial number of the product and click Continue.
Figure 18 Enter Serial Number
3. Fill activation and product info
Check that the Activation Serial is current and insert the token group ID.
Activation serial example: NSXX-XXXX-XXXX-XXXX
Token Group ID example: TKXX-XXXX-XXXX-XXXX
Figure 19 Download activation file
Figure 20 Product information
4. Submit Activation
Scroll down to the bottom of the page and press Submit.
Verify that the activation process for the provided serial number and token group ID
completed successfully.
Figure 21 Activation Complete
5. Save activation file
Right click on the complete page, and select “Save Target As…” to store the zip file with
the activation data.
Figure 22 Save Target As….
Figure 23 Save Activation File
Save the activation file to the directory:
%SafeWordInstallDir%\SERVERS\AdminServer\activation
Note: the activation file is inside the Zip file; open it to obtain your serial number.
6. Restart Safeword Server Service
Start the Computer Management, services and applications wizard on the SafeWord
server.
To start the wizard, go to Start ->Run and write services.msc
Figure 24 Run Sevices.msc
Now restart the SafeWord Administration Server service.
Figure 25 Safeword Administrator Server
7. Verify successful installation
Check that the file key.html has changed to key.activated.html in the following folder:
%SafeWordInstallDir%\SERVERS\AdminServer\activation
Figure 26 Verfiy Installation
The installation has completed successfully.
For any problem during the activation process contact the SafeWord support team.
