IN BRIEF ABOUT TIMESOL FACILITY MANAGEMENT PVT LTD Timesol is a service based company, founded by Mr. S Bhaskar in the year 2002, January 26th. Mr. Bhaskar is the Proprietor and Managing Director of the company. There are two boards of Directors- Mr. S Bhaskar & Mrs. S Bhaskar. Timesol is head quartered at Bangalore with 8 branches in 7 different cities of India namely in - Mumbai, Pune, Chennai, Hyderabad, Delhi-NCR, Kolkata and Jaipur Mission: We believe in providing prompt and professional services to our clients with a caring attitude, and are committed to doing the same with utmost ease and convenience. Vision: To be a renowned as a global firm providing complete service solutions for individuals and corporate entities. Values: Timesol gives top priority to our clients ‘needs adhering to ethical and professional standards. We build long term relationships expanding our expertise and our services. Services provided by Timesol:

1. Concierge services 2. Corporate Support Services 3. Travel Services 4. Facility Management Services 5. HR Solutions

CONCIERGE SERVICES- The term “Concierge” is a French word which means “care taker” Introduction- People are constantly busy in their professional life, they don’t have time to

do their petty personal things but which are equally important. For example- Depositing

cheques, application of PAN card, marriage certificate, DL, LL, booking tickets and so on

Understanding importance of balancing personal & official life of individuals Timesol ‘s

Concierge services simplifies the life of working professionals by providing quality services

and giving them the freedom to dedicate themselves to the other essentials of life.

Why Concierge?

It brings a work life balance in the life

It saves time, saves energy and reduces the cost.

It provides multiple services at a time under a single roof.

Concierge Model:

Help Desk- Interact directly with the customers, to take their requests.

Online Service- One can place order online to avail services from home & office.

Hybrid Service- Gives flexibility of the online service along with the comfort of CCE’S

personal attendance. It is an ideal solution for all corporate and residential

complexes.

Types of Services-

1. Personal Management

Bank related jobs Payment of all utility bills Flower / Cake/ grocery / gifts / document / etc., deliveries Government related works- Passport, RTO, PAN Submission Movie and entertainment tickets Home appliance repairs and servicing Miscellaneous – developing film rolls, duplication of keys, real estate, tailoring, etc.

2. Property Management

Domestic maintenance – electric utilities, plumbing, carpentry work, garden maintenance.

Complete house cleaning - once in a fortnight Payment of electricity, telephone, water bills, insurance bills etc Assistance in minor or major interior / civil works.

3. Finance management

Guidance in investments in Stocks, property and business opportunities Assistance in opening bank accounts, official money transfers, securing loans Assistance in obtaining insurance and health policies.

4. Health Management

Regular and periodical medical checkups for senior citizens

Nursing facility Information and assistance on major hospitals and doctors Assistance on health policies

5. Education solutions

Providing information on leading Professional and international schools and colleges. Liaison for admissions, student loans etc.

6. Travel Management

Reservations of Air, Train and bus tickets Reservations for lodging facility throughout India Personalized holiday / official packages Car rentals

7. Wedding Management

Booking wedding halls Catering services Decorations for weddings Arrangement of purohits Local transportation arrangements Arrangements of hotels Honeymoon packages

8. Guest Management

Receiving guest / relatives Taking care of their lodging needs Planning for trip and local sight seeing Assistance in providing local transport Shopping guidance

9. Vehicle Management

Periodical vehicle servicing RTO related works like NOC's, transfers, registrations, vehicle repairs, etc

FACILITY MANAGEMENT-

Services offered:

1. Corporate contract staffing: We provides contract staffs on-

Housekeeping staff Electricians Plumbers Gardeners Drivers Pest Control Pantry staff

Office assistant

2. Membership models :

Home guard membership model- for individual members & family Office guard membership model- for midsized offices, showrooms etc.

3. Individual customer model:

Repair & maintenance for individuals & corporate client customers.

HR SOLUTIONS:

Services offered:

1. Concierge Services

2. Corporate Support Services

3. Travel Solution

4. HR solutions

5. Facility Management

Guidelines for Customer Care Executives.

A Customer Care is the vital link between a customer and a company thus it is essential that for the right chord to be struck between Timesol and customers hence it is required that the executive follow the following instructions.

1) Reporting on time is a must as per the client requirements, else penalty clues as applicable as per company norms.

2) Leave applications are to be avoided between Monday to Friday .Only emergency leave applications would be considered .All leave application are to be planned and informed well in advance (minimum one week in advance )

3) The phone should be picked up within two rings and at maximum three rings. 4) The executives attending the phone lines should “greet” has Timesol (morning,

afternoon etc.). 5) The voice of executives is expected to be soft at the same time clear and loud. 6) The executive will take the request only in the prescribed format and will not at any

time use registers or any other paper to write any details. 7) The executive will take the required information and will pass the same to the

customer and mention it in the prescribed request format. 8) Executives attending the requests should take clear details of the request and also

the landmarks of the delivery or pick-up address.

9) Executive attending the customers should be confident on the information passed on to members.

10) The executive is expected to put across other related services to the request taken. 11) The executive will add a personal touch during the short conversation with the

customer. For e.g. at the end of the request saying “have a good day” or “have a nice journey” etc.,

12) Executive attending the request should treat all request equally important and shall follow up with the request till it is COMPLETED and strictly in accordance with the SLA’s

13) Executives are expected to inform the customers about their request status and update him/her in case of a delay through mobile / landline / email

14) Executives are expected to own up responsibility pertaining to any mis-communication from their end.

15) No personal calls outgoing or incoming will be entertained from the client location. However in case of emergency calls can be made...

16) The executives will maintain their cool temperament and at no point of time use high pitched voice against the members.

17) Every call on information is expected to be followed up within the stipulated time. 18) Every call on utility bills in this month will be followed up at the due dates for next

month. 19) Detailed report according to the format specified should be given to the head office

before leaving for the day. 20) Do not visit other corporate without prior approval/information. 21) Service Request Form should have complete request details –It should be easy to

understand. 22) Thanking mailer with completed request update to the customer is must. 23) Handover the completed request receipt, bills and acknowledgement to respective

customers. 24) Mention the requested courier service name in SRF and check the service availability

before sending to head office .For non-documents declaration is must. 25) Try to believe in ‘Under Commitment and Over Delivery’ and ensure if the job is not

doing able, the customer should know about it beforehand. 26) All conversations between you and customers should be supported by mails.(Apart

from non-system Corporate ) 27) Improve your knowledge on vendor related services. 28) Revert for all the official mails. 29) Handover the request on time to field executives. 30) Do not use official internet and phone for personal use and do not access

unauthorized website (Face Book, Google talk etc…) 31) Maintain the corporate timings and SLA ( Service Level Agreement ) 32) Get all the completed books on Saturday’s. 33) Do not send the huge files .Report file should contain current year data 34) Take things seriously and fall in line of the co.’s collective responsibility in achieving

the given target. 35) Do not communicate with field staff for request update till you get the confirmation

from logistic Manager 36) For Call Center support kindly contact 080-40929123/124

ELECTRICITY BILLS:

Please note the following details (www.tnebnet.org)

1. RR Number or Customer ID 2. Bill Amount 3. Sub Division 4. Location code 5. If the payment is through cash mention it, if some extra amount is given then mention the

balance amount to be written in the register book and Acknowledgement book. ( Which is given to the customer)

6. If the payment is through Cheque it should be in the favor of “respective name” Mention the RR Number behind the Cheque. Note the Cheque number in the register book

WATER BILLS:

Please note the following details

1. RR Number 2. Bill Amount 3. Sub Division 4. Location code 5. If the payment is through cash mention that, if some extra amount is given then mention the

balance amount to be written in the register book and Acknowledgement book. ( Which is given to the customer)

6. If the payment is through Cheque it should be in the favor of “respective” Mention the RR Number behind the Cheque. Note the Cheque number in the register book

TELEPHONE BILL:

BSNL LANDLINE PAYMENT Details Required: Telephone number Bill number Amount Note: Cheque should be in favor of “BSNL BG TD”. Amount above Rs.1000 should be paid by either cheque or DD only. Outstanding amount could not be paid through cheque; it should be paid only by cash (below 1000 Rs) or DD (above 1000 Rs) Outstanding amount cannot be paid in BANGALORE ONE. Outstation cheque / DD cannot be accepted.

BSNL MOBILE BILL PAYMENT (CELLONE PAYMENT) Details required: Mobile Number Mobile holder’s name Account Number Amount Note: Cheque should be in favor of “BSNL A/O CMTS” For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF.

BSNL LANDLINE - NEW CONNECTION Details required: Application form has to be filled. (www.billdesk.com) Address proof required If the customer needs ISD connection Passport size photo has to be attached with signature across the photo. Neighboring BSNL landline number (STD shop or Coin Box Phone numbers are not accepted) Amount to be collected according to the Tariff. BSNL LANDLINE SHIFTING Details required: Application has to be filled. Address proof required. Neighboring BSNL landline telephone number required. Note: Transportation charges applicable according to area. BSNL LANDLINE SURRENDER Details required: Application has to be filled. Telephone instrument has to be handed over. Junction Box required Last paid receipt

Application card Telephone Directory (not mandatory) Note: * All the outstanding payments should be cleared before surrendering. * Transportation charges applicable according to area. BSNL TELEPHONE TRANSFER Details Required

1. Application form should be filled Note: 2. Affidavit to be done 3. Relation proof if it is within the family.

BSNL BROADBAND CONNECTION Details Required Application form should be filled Address proof required. Note: 1.The person who is taking the connection should already have the landline connection. TELEPHONE SAFE CUSTODY Details Required Covering Letterhead to be written to the concern person. Last paid receipt should be provided. Note: 1. The telephone should be kept for minimum of 6 months period. 2. Some advance payment should be made.

MOBILE BILLS: 1. Mobile Number 2. Bill Amount 3. If the payment is through cash mention that, if some extra amount is

given then mention the balance amount to be written in the register book.

4. If the payment is through Cheque it should be in the favor of “Represent Company”

5. Mention the Telephone Number behind the Cheque. Note the cheque number in the register book.

6. Give an Acknowledge Slip to the customer mentioning the amount Collected and if balance to be given to the customer.

AIRTEL MOBILE BILL PAYMENT Details required: Mobile number Mobile holder’s name Amount Note: Cheque should be in favor of “AIRTEL MOBILE NO-NUMBER”. Mobile number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. VODAFONE MOBILE BILL PAYMENT Details required: Mobile number Mobile holder’s name Amount Note: Cheque should be in favor of “VODAFONE” followed by A/c Number or mobile number. Mobile number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. SPICE MOBILE BILL PAYMENT Details required: Mobile number Mobile holder’s name

Amount Note: Cheque should be in favor of “ST” followed by A/c Number or mobile number. Mobile number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. RELIANCE MOBILE BILL PAYMENT Details required: Mobile number Mobile holder’s name Amount Note: Cheque should be in favor of “RCIL” followed by A/c Number or mobile number. Mobile number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. TATA INDICOM MOBILE & LANDLINE BILL PAYMENT Details required: Mobile number/ Telephone number Holder’s name Amount Note: Cheque should be in favor of “TATA TELESERVICES” followed by A/c Number or mobile number. Mobile number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. AIRTEL LANDLINE BILL PAYMENT Details Required:

Telephone number Holder’s name Amount Note: Cheque should be in favor of “BHARATHI AIRTEL-NUMBER” or Airtel Landline payment A/c#: xxxxxxx Telephone number should be mentioned behind the cheque. For cash payment if there is no original bill kindly write all the details in a sheet of paper & attach with the SRF. No acknowledgement will be issued for cheque payment. CREDIT CARD PAYMENT:

1. Card Number 2. Card Holder Name 3. Mobile Number 4. Last Date of Payment 5. If the payment is through cash mention that, if some extra amount is given then mention the

balance amount to be written in the register book. 6. If the payment is through Cheque it should be in the favor of “RESPECTED BANK NAME With

16 Digit Number” Note the Card Number , Card holder Name, Cheque Number and amount in the register book

Note: There are 3 Banks that don’t accept cash for credit card payments: State Bank of India (SBI), Citibank & Barclays. These banks accept only Cheques.

DEPOSIT OF CHEQUE:

1. Name of the Bank where Cheque has to be deposit

2. See that Account Number and name is proper in the cheque

3. Mobile number should be written back side of the cheque

4. Attached the cheque with transaction slip and send it to the

office.

A) DEPOSIT OF CASH:

1. Account Number

2. Account Holder Name

3. Name of the bank where the cash has to deposit

4. Amount

5. Write all the details in Transaction slip and send to the office.

B) MAKING DEMAND DRAFT(DD):

1. In favor of whom

2. Payable at which bank and state

3. Demand Draft (DD) Amount + Bank Commission

4. From which bank DD should be taken

Note: Private Bank DD’s can’t be made through Timesol as the

applicant has to go directly to the Bank to make the DD. Only in

Nationalized Banks, we can make the DD.

C) CANCELLATION OF DEMAND DRAFT:

1. Take a letter from a Customer for what purpose he is Canceling

the DD

2. Demand Draft.

Note: for all Cheque drop there is no Payment Receipt

INSURANCE PREMIUM:

1. Policy Number 2. Holder Name 3. Name of the Insurance company 4. Bill Amount 5. Last Date of Payment 6. If the payment is through cash mention that, if some extra amount is given then mention the

balance amount to be written in the register book. 7. If the payment is through Cheque it should be in the favor of “Insurance Company” Mention

the Policy Number behind the Cheque. 8. Give an Acknowledge Slip to the customer mentioning the amount Collected and if balance

to be given to the customer POST OFFICE STATIONERIES: 1. If anything has to be brought from the post office like Stamps,

envelops etc. 2. They have to pay the amount for that and Timesol Service

charge has to be collected from the customer.

3. NORMAL POST/ REGT. POST/ SPEED POST/WORLD NET EXPRESS

Register Post: 25500909/26340303

Speed Post: 22861435/22861390

World Net Express: It’s for International only Customer care number: 18002332969

Tracking for World Net Express: www.worldnetexpress.com to check the service/tracking. For tracking Speed post status: www.indiapost.gov.in Details Required To: Address (complete address with pin code) From: Address (complete address with pin code) Telephone No. Type of service (normal post/ registered post/ speed post) should be mentioned on the letter or parcel along with SRF NO and desk name. Note: If it is a parcel it has to be packed with white cloth and the declaration letter has to be attached. MONEY ORDER Details Required To: Address (complete address with pin code) From: Address (complete address with pin code) Telephone No Amount Postal service charge for rupees 1000 is 50 rupees. Note: The form has to be filled up by the customer directly with the signature.

Revenue Stamps:

For 1/- stamp it will cost 5/- each and s/c as per the Corporate SLA per request.

COURIER:

BLUE DART (South, North, local) For tracking the status: www.bluedart.com For enquiry call Blue dart call center. Ph. No. 25021234. 2502 1234 Customer Number: 18602331234 The following items are not acceptable. Electronic and Electrical Products Money (Coins, Cash currency, Paper money and Sodexho coupons). Liquids & Semi-liquids. Food items. Note: For To address Pincode No. & contact number is must. Please take customer’s Mobile No.

INTERNATIONAL COURIER (DHL) For tracking the status: www.dhl.com For Non documents Details required/Declaration form required PIN Code and Contact No. PROFFESSIONAL COURIERS For any enquiry call: 22230457, 22230459, 22247957 For tracking the status: www.tpcindia.com The following items are not acceptable. Note: Professional not to be preferred towards north and east side.If non documents the parcel has to be packed properly with declaration letter which is must. For To address Pincode No. is must. Please take customer’s Mobile No. DTDC COURIER For any enquiry call: 25365032, 25365039, 33004444, 25529966 For tracking the status: www.dtdc.in Note: * For To address PIN code No. & contact number is must. * Please take customer’s Mobile No. *If non documents the parcel has to be packed properly with declaration letter which is must. The following items are not acceptable. Food items.

Cash and Sodexo coupons. Electronic and Electrical Products. Leather Purse and wallet. For more required Declaration copy Courier Charges List: DTDC Courier Zone Up to 250Gms 250Gms To 500Gms Per Kg Local 25 30 45 Tamil nadu 50 60 110 South 55 65 110 North India 70 85 175

Professional Courier Zone Up to 500Gms Per Kg Local 20 45 Tamil Nadu 50 120 South

55 120

North India 70 120 Blue Dart Courier Zone Up to 250Gms Per Kg Domestic 370 150

International 2200 600 Terms and Conditions* 1) Liquid, semi-liquid and gases 2) Currency 3) Precious and semi-precious stones, gems, jewelry and equivalent items 4) Perishables, Radioactive, magnetic material Or Negotiable Instruments

5) Sodexho pass, Firearms, explosives and military equipment 6) Flammable Items, Toxic and infectious Items 7) Powders, chemicals, Machinery parts containing oil, grease, fuel or batteries 8) Mobile's

9) Photo frames or glass items Note:- For non-documents declaration value should within Rs.800/-

FILM ROLL DEVELOPMENT: Details Required Size Finish Offer (with CD/ without CD) HAND DELIVERIES/ PICKUPS: Details required Address Contact person and no. Note: Travel charges will be charges according to the area. SCHOOL / COLLEGE APPLICATION REQUEST: Details Required Applicant name. Parents Name/Address* DOB Contact No. Class/Course Name and address of the institute (Note: Previous studied Institute is required) Key duplication and Dry cleaning will be done according to the required. SCHOOL FEES PAYMENT:

1. Name of the Student 2. Name of the School 3. Address of the School 4. Ask the Customer whether the Payment has be done in the bank or in the School Office. 5. Give an Acknowledge Slip to the customer mentioning the amount Collected and if balance

to be given to the customer

CAKE DELIVERY: Gururaj for Local: 9840823515 (raja@timesol.net) Cake Delivery required details: Message: Birthday, Anniversary, fare well party etc…… To…..

Type of cake: Name of the cake (Egg or Eggless) Weight of the cake: Address to be delivered:

Time: Cake cost: Transport charge + Timesol service charge FLOWER DELIVERY: raja for Local: 9840823515 (raja@timesol.net) Address to be delivered: Bunch or bouquet Type of flower Flower Cost Date and Time of delivery Transport charge + Timesol service charge

STAMP PAPER REQUEST:

Please collect the following details for any stamp paper request:

First Party Name:

Second Party Name:

Purpose:

Quantity:

Denomination:

Stamp duty paid by

Content should be given:

To calculate the cost of stamp paper:

Stamp Denomination Change + Vendor Charge (Rs.25 per Paper) +Timesol

Service Charge (Rs.25)

Typing per page: Rs.30/-

If required Notary (Seal and signature) from the advocate: Rs.100/-

For example, If the customer wants a stamp paper of Rs.100 denomination + Rs.25/- is

mandatory, then the total cost would be Rs100 +Rs.25 + Rs.30 x No. of pages + Rs 25

Timesol service charges = Rs.180/-

PROPERTY TAX (or) HOUSE TAX PAYMENT:

The following documents are required:

Sale Deep Copy (17-21 Pages)

Khata Certificate

Previous tax paid receipts

Rs.350 for filling and submitting the application for one year.

DD in favor of “Commissioner of BBMP”.

Encumbrance Certificate – most important legal document for buying property

The “Encumbrance” means the charges or obligations produced with a specific property, whereby it is kept as a security for any legal liability of its owner which has not been discharged as on date. The encumbrance certificate includes all the transactions (financial & others) related to a specific property for a time period as required.

ENCUMBURANCE CERTIFICATE:

Copies of the sale deed Cost: Rs.200/- for 1 year Duration: 7 to 10 working days. Or case to case. Note: Mention how many years EC required. (From Previous to till date)

For 1 year Rs.200/- (For 2 years Rs.200 X 2 =400) multiply Rs.200 X how many years

EC needed for the customer & Rs 25/- Timesol Service.

VEHICLE INSURANCE:

Renewals of Vehicle insurance will be done before due date only.

Previous Insurance Copy

R.C Book

Rs. 25/- Timesol Service.

Note: If the Customer is asking us to renew the vehicle Insurance after

the due date, then we will not accept such request.

MARRIAGE CERTIFICATE:

PROCEDURE FOR MARRIAGE CERTIFICATE: Documents required are given below: There are 3 types of form available: Hindu Act Intend to get married Special act (For other Religion) In the case of intend to get married or special act, it will take 30 days to get the marriage certificate from the date of registration, the applicant should go after 30days or within 90days to collect the marriage certificate or else the request stands cancelled.

Marriage certificate: Hindu Act Document of the marriage certificate

1. Kalyana mandabam recipte .

2. Invitation card .

3. Passport size photos sprat 5,Join photos one.

4. Age proof ( birth certificate)

5. Address proof (any one of the following)

Ration card, driving license ,passport.

6. Id proof (any one of the following)

Passport, driving license.

7.3500 cast of service

8.days 10 to 20 working days.

Further after the application submission. Both bride bridegrooms have to be present at the registrar office for signature. Note: Any one should provide Bangalore add proof. Wife can provide anywhere in India address proof (But that should be Govt document anyone of mentioned above) Marriage Certificate: Intent to get married Documents required are given below: Age proof of bride & bridegroom (Husband and wife) 10th marks card or passport. Address proof of both bridegroom & bride (Husband and wife) such as related to government – Driver’s License / ration card/ Voter ID/ Aadhaar Card/Passport/ Gas Voucher. Passport size recent photo’s 5 number each. Cost: Rs.3000/- + Rs. 25/-Timesol Service Charges Duration: 15 to 20 working days. Note: Further after the application submission. Both bride bridegrooms have to be present at the registrar office for signature with their three witnesses (2 of them) preferably blood relatives) Marriage Certificate for Special Act: Documents required are given below: Age proof of bride & bridegroom (Husband and Wife) 10th marks card or passport. Address proof of both bridegroom & bride (Husband & wife) such as related to government – Driver’s License / ration card/ Voter ID/ Aadhaar Card/Passport/ Gas Voucher. If Christian certificate from the church. If Muslim certificate from the mosque. Wedding card should be in English or Kannada.

Wedding Photo (post card size – 1) 2B size recent joint photos – 5 numbers each. Cost: Rs.3500/- + Rs.25/- Timesol Services charge. Time: 35 to 40 working days Note: Any one should provide Bangalore add proof. One can provide anywhere in India address proof (But that should be Govt document anyone of mentioned above) DEATH CERTIFICATE: 1. Hospital Discharge Summary 2. Burning Certificate 3. The application form no BMP-HE-E-DEC03-F-111 is required to apply in the concerned BBMP Authority

4. The Cost for the same is Rs.350 for 2 copies and Rs.100 for additional copies. The

maximum that one can get is only 5 copies.( http://www.chennaicorporation.gov.in)

NEW PAN FORM SUBMISION: Documents Required Application form49A should be filled in Black pen only. (www.utitsl.co.in) Address proof: Voter Id, DL copy, Lic Bond, BSNL Bill copy, HR Letter, Rental Agreement, Mobile Bill copy & Ration Card copy.Note: Rental, Lease Agreement or Affidavits are not accepted. Age proof: 10th marks sheet (or) Passport copy (or) Birth Certificate. 2 Passport size photograph is required. Processing Fee: Rs.175/- to be paid (Rs.25/- as Timesol Service Charge) and it will take 15 to 20 working days to receive PAN Card for UTI office through Post. Total amount to be collected is Rs.200/- Note: All the initials have to be expanded in the application form. Signature should be within the box, it should not touch the Photograph. There should be Cross Signature towards your left hand side. Kindly the Sign should start from the paper and continue the signature on the photo but ensure that the sign should not be made on the face. Photo should be passport size and the background should be plane (Black & white photo is not accepted). For communication if customer ticked for residence or office that Address proof as to be enclosed. If required Original Form it charges Rs. 10/-

PAN CORRECTION FORM SUBMISSION: Documents Required Pan Correction Application form (www.utitsl.co.in) Should be filled with same Pan Number. Address proof: Voter Id, DL copy, Passport,Adharcard, Ration Card copy Age proof: 10th marks sheet (or) Passport copy (or) Birth Certificate. Old Pan Copy is required. 2 Passport size photograph is required. Processing Fee: Rs.175/- to be paid (Rs.25/- as Timesol Service Charge) and it will take 15 to 20 working days to receive PAN Card for UTI office through Post. Total amount to be collected is Rs.200/- Note: If you’re Pan Card has been lost, Police FIR copy to be submitted. While you’re filling the application form kindly ensure the details would be the same has you had given for the first time for submission. Timesol is not responsible for any mismatch of details given by the applicant. If required Original Form it charges Rs. 10/- PAN CARD FOR MINNOR SUBMISSION: Documents Required Application form49A should be filled in Black pen only. (www.utitsl.co.in) Minor Address proof: Lic Bond, Ration Card copy, School ID card or Letter from the principal with seal and signature. (If any of these documents are not there with the customer go for Parents address proof). Address proof parents: Voter Id, Aadhaar Card copy, DL copy, Lic Bond, BSNL Bill copy, HR Letter, Rental Agreement, Mobile Bill copy & Ration Card copy.Note: Rental, Lease Agreement or Affidavits are not accepted. Age proof: 10th marks sheet (or) Passport copy (or) Birth Certificate. 2 Passport size photograph is required. Processing Fee: Rs.175/- to be paid (Rs.25/- as Timesol Service Charge) and it will take 15 to 20 working days to receive PAN Card for UTI office through Post. Total amount to be collected is Rs.200/- Note: All the initials have to be expanded in the application form. In case the child is not capable to sign the application form Parents can write the child name. Signature should be within the box, it should not touch the Photograph. There should be Cross Signature towards your left hand side. Kindly ensure the Sign should not be made on the face.

Photo should be passport size and the background should be plane (Black & white photo is not accepted). For communication if customer ticked for residence or office that Address proof as to be enclosed. If required Original Form it charges Rs. 10/-

PASSPORT:

Documents Required For Applying Fresh/Minor Passport/Renewal/Damage/Lost:

Address proof: Either of two documents below listed.

Voter ID / Aadhar card / Landline or Mobile Post Paid bills 12 months valid / Bescom, Bwssb or BSNL Bills 12 months valid / GAS book or Invoice with latest Receipt / HR Letter on company letter head and ID card / Bank Pass book or Manager Letter with One Year statement with bank seal & attested / Rent agreement 12 month valid / Spouse Passport If same address/ Etc.

Age Proof:

Tenth Mark Card Mandatory & If Born After 1989, Birth certificate issued by Municipality is must or Affidavit sworn before magistrate/notary as per Annexure ‘A’ illiterate or Semi-illiterate (Less then 5th class)

Note: Birth Certificate should contains English mandatory with regional language Minor Application:

Both Parents Passport is must & either of the passports should endorsement with spouse name Mandatory and 5 passport size photos with light background (below 5 years) With Annexure H and Parents have to be accomplish with Baby.

Spouse Name:

Spouse name inclusion Marriage certificate issued by registrar must and should or Marriage Affidavit Annexure- D

Special Case:

Applying fresh under tatkal required Annexure- F and I. Applicant should arrange,

Damage and Lost passport: Additional documents Annexure –L with police fir

Correction: name change required Annexure - E Affidavit with paper add and Name correction required Annexure – E Affidavit

Passport fees: Normal process: Adult 1525/-INR and Minor 1025/-INR Tatkal process: Adult 3525/-INR and Minor 3025/-INR Damage and lost passport: normal 3025/- INR and Tatkal 5025/- Handling Charges: Associate Processing fees: NORMAL 1000/- INR and TATKAL 1500/- INR TIMESOL service charges 25/- INR Important Note:

Appointments are subject to availability as per the PSK authority.

TIMESOL will help you only with fixing appointment at the Passport Seva Kendra & verify the documents. For submission processes applicant has to be in person.

TIMESOL neither take responsibility on Police verification & nor give guarantee of issuing Passport. The decision of RPO shall be considered as final.

Affidavits

Details required for making Marriage Affidavit (Annexure D)

1. Name of Husband.

2. Name of Wife.

Incase: applying for change in Surname after marriage.

Maiden name

After Marriage name

3. Present Address.

4. Date of Marriage.

5. Place of Marriage.

6. One number 2B size joint photograph of the couple.

Charges will be Rs.250/- and Timesol Service charges as applicable.

Time Required: 2- 3 working days.

Details required for making change in Name Affidavit (Annexure E)

1. Old Name

2. New Name

3. Father’s/Husband’s Name.

4. Present address

Charges will be Rs.1500/- (It includes affidavit charges and publishing ads in two

newspapers) and Timesol Service charges as applicable.

Time Required: 7 – 10 working days.

Details required for making Standard affidavit (Annexure I)

1. Name of the applicant.

2. Father‘s Name.

3. Spouse Name.

4. Date of Birth.

5. Present Address.

6. Date of Residence.

Charges will be Rs.250/- and Timesol Service charges as applicable.

Time Required: 5 working days.

RTO Details

Moorthy: 9790874666

URL:www.tn.gov.in/rto

Driving License Process:

Learners License (LLR):

♣ Validity: 6 months (applicant can obtain Permanent license after 30 days of LLR)

♣ Documents required:

o Age Proof

Any one of the following: School Certificate, Mark Sheet, LIC Policy, Passport, Birth Certificate

o Address proof

Any one of the following: LIC Policy, Passport, Ration Card, Voter’s ID

♣ Addendum: If the customer does not have above mentioned documents Learners License can be

obtained by producing Notary certificate along with HR letter or Gas connection or Nationalized

Bank passbook.

♣ Passport size photos: 5 nos

Permanent Driving License:

♣ Documents Required: Original LLR

♣ Passport size Photos (2nos)

♣ Tariff:

Renewal of Driving License Process:

♣ The following documents are required to get the license renewed:

o Original driving License

o Passport Size Photos 4 nos

o In case of change of address, the current proof of address is mandatory and must be produced.

o In case the License is from other jurisdiction, the genuineness of the license is to be obtained from

the previous RTO.

♣ Period: One day

♣ Tariff:

4

Change of Address in Driving License Process:

♣ Process: Change of address in Driving License

♣ Documents required:

o Original Driving License

o Passport Size Photos 4 nos

o The current proof of address is mandatory and must be produced.

o In case the License is from other jurisdiction, the genuineness of the license is to be obtained from

the previous RTO.

♣ Period: Case to case basis

♣ Tariff:

Duplicate Driving License:

♣ Process: To obtain Duplicate Driving License

♣ Documents required:

o Photo copy of the driving license

o Non traceable certificate issued by police Department

o Passport size photos 4 nos

♣ Period: 15 working days

♣ Tariff:

5

International Driving Permit (IDPL)

♣ Documents required:

o Original Driving License

o Original Passport

o Original Visa

o Original flight ticket

o Passport size photos 5 nos

Note: The license and Passport must have the same address. If this is not there, then to change

address in driving license will cost extra at the rate mentioned above.

♣ Period: 1day

♣ Tariff:

6

Driving License -NOC to Other State Process:

♣ Documents required:

o Original Driving License

o Request letter from the License holder

♣ Period: 10 working days

♣ Tariff:

RC - Name Transfer - Two Wheeler

♣ Process: To obtain Name transfer for 2-wheeler

♣ Documents required:

o Original RC

o Insurance photocopy

o Pollution under control Certificate Photo copy (PUC)

o Passport size photos 3 nos

o Address proof photocopy

o Form #29 (2 nos ) With seller’s signature

7

o Form #30 (2 nos ) With seller’s signature in front page and the buyer’s signature on the second

page with two extra specimen signature at the bottom of the form.

♣ Period: 7 working days

♣ Tariff:

RC - Name Transfer –Four Wheeler:

♣ Process: To obtain Name transfer for 4-wheeler

♣ Documents required:

o Original RC

o Insurance photocopy

o Pollution under control Certificate Photo copy (PUC)

o Passport size photos 3 nos

o Address proof photocopy

o Form #29 (2 nos ) With seller’s signature

o Form #30 (2 nos ) With seller’s signature in front page and the buyer’s signature on the second

page with two extra specimen signature at the bottom of the form.

o Pan card photo copy of both buyer and the seller

♣ Period: 7 working days

8

♣ Tariff:

RC - Finance Cancellation Process:

♣ Process: To obtain Finance Cancellation

♣ Documents required for 2-Wheeler:

o Original RC

o Insurance Photocopy

o Pollution control Certificate (PUC)

o No Objection Letter from bank (financier)

o Form # 35 (2 nos ) along with, FOR - seal, and ADDRESS - seal of the financier

♣ Process: To obtain Finance Cancellation

♣ Documents required for 4-Wheeler:

o Original RC

o Insurance Photocopy

o Pollution control Certificate (PUC)

o No Objection Letter from bank (financier)

o Form # 35 (2 nos ) (financier)

♣ Period: 5 working days in city offices, 7 working days outside of the city offices.

9

♣ Tariff:

RC - NOC to Other State Process:

♣ Process: To obtain NOC (Two Wheeler and Four Wheeler)

♣ Documents required:

o Original RC

o Insurance photocopy

o Pollution control Certificate (PUC) photo copy

o Form # 28 (3 nos) with pencil impression of Chassis number

o Verification certificate issued by Office of the Asst Commissioner Chennai. (Letter format to police

department enclosed)

o NOC letter from financier if the vehicle is under finance (Form 28 - 4 nos with financier rubber

stamp with signature)

♣ Period: 10 working days.

Duplicate RC Book

♣ Documents required:

o Photo copy of the RC Book

o Non traceable certificate issued by police station

o Passport size photos 4 nos

o Insurance photo copy

o PUC Photo copy

♣ Period:15 working days

♣ Tariff:

Note: vehicle to be produce before the RTO for inspection and the owner of the vehicle must appear

with his valid address proof.

RC Book Fitness Renewal (15 Years)

♣ Documents required:

o Original RC Book

o Insurance certificate Photo copy

o PUC Photo copy

11

o PP Size photo’s 5 nos

♣ Period: 7 working days:

♣ Tariff:

Note: Vehicle to be produce before the RTO for Fitness inspection

Vehicle Re-registration Process:

Process: Re-registration is a lengthy process. First to file an application at RTO, we need to get

clearance from various departments-like Police, Commercial tax and Magistrate court for affidavit,

etc. After we obtain these documents, the RTO will send out an order to the Motor Vehicle Inspector

to inspect the vehicle, (The applicant should come to RTO with Vehicle for inspection) after which

the road tax can be paid on same day.

After the completion of the above, the Chennai RTO will send out a letter by register post to the

NOC-issued State RTO to confirm the genuineness of the NOC issued by them. If they don’t get any

response, the process will get delayed and we have to wait till the RTO receives an

acknowledgement after which we can request for the Re-Registration.

For the Re-registration process, the customer has to obtain the verification report from police

department and bring the vehicle to RTO for first inspection. The final inspection process can be

done by us, since the owner of the vehicle is not required.

In this process the owner of the vehicle has to approach The Commissioner of the Police,

Chinthadripet, Chennai-600 002 to get the police clearance. (Letter format enclosed)

Please note the customer has to enclose the photocopy of the RC book, Insurance, NOC (Form 28)

Company ID along with address proof. This office functions till 1 pm only on all week days.

12

♣ Documents required:

o Original RC

o Insurance photocopy

o Pollution control Certificate (PUC)

o Form 28 (2 nos) issued by original registered office

o Verification report from police department.

o Form 20, 27, 33 with pencil impression of Chassis number

o Passport Size Photos 5 nos

o Address proof

o Notary Advocate Letter

o Vehicle purchased invoice

♣ Period: case to case

♣ Tariff:

Note: For all of the above cases, proof of Age or Place of residence is mandatory. The Govt has fixed

proofs that can be chosen from any of the below given list:

o Passport

o Ration card

o LIC policy

o Voter’s ID

o Gas connection

13

• In case the above mentioned proofs are not available, we can get an affidavit from the Notary

Advocate at an extra service charge.

• The fees mentioned with bold font is the vendor commission to the company

• Processing fees are not fixed it can be revised according to the availability of the required

documents furnished by the customer or the distance of the RTO office.

Timesol Ticketing

Flight Ticket:

Chitra :( 080 -4092123/24) for flight ticking and Visa

assistance: chitra@timesol.net

Below Details should be taken

1. Onward or return

2. Travelling from ________ to __________

3. Airlines Name Ex: Jet, Spice, and Indian

4. Date of Journey

5. Time of Departure

6. Number of Passenger with Name (Mr., Mrs., Ms., Master)

7. Age and Gender.

8. If Infant 0-2 yrs. Date of birth is required.

9. Full amount should be collected from the customer

10. Customer Name and mobile number and E-mail Id should be taken

VISA

Type of visa: Customer name and mobile number and E-mail Id should be taken Procedure for Cancellation of Air Ticket:

1. Travelling from ________ to __________

2. Airlines Name E.g.: Jet, Spice, and Indian

3. Date of Journey

4. Time of Departure

5. Cancellation request must be placed at least Minimum 3 Days in Advance

6. Mobile Number

Train Ticket:

URL :

www.indianrail.gov.in

erail.in

The above two are the railway website, where you can check for

Train options

Ticket

Availability

PNR status

Fare

Different Classes in Train

1 A/c

2 A/c

3 A/c

A/c CC

Non A/c Sleeper

Second Seating

Different quota's in which we can book train

ticket

General Quota

Tatkal Quota

Premium Quota

Ladies Quota

Defence Quota

Foreign Quota

Vendor charge

General Ticket Rs 70 per person

Tatkal Ticket

Rs 300 per

person

Timesol Service Charge

General Ticket Rs 35 per ticket

Tatkal Ticket Rs 35 per ticket

Cancellation Charges

If confirmed ticket is cancelled before 48 hrs, following is the railway

charges

1 A/c Rs 240

2 A/c Rs 200

3 A/c Rs 180

A/c CC Rs 120

Sleeper Rs 60

2 S Rs 30

If confirmed ticket is cancelled between 48 hrs to 6 hrs before Departure

25 % of the ticket amt

If confirmed ticket is cancelled between 6 - 4hrs before departure

50% of the ticket amt

WL Ticket cancelled, only reservation charge is deducted and remaining amount is refunded

Below Details should be taken

1. Onward or return

2. Travelling from ________ to __________

3. Train Number and Name

4. Date of Journey

5. Time

6. Boarding point

7. Which Class e.g.: 1st class AC, 2nd A.C, 3 Tier A.C, Sleeper Class etc.

8. Take the Passenger Name, Gender and Age

9. Ask Customer if confirmed tickets are not available shall I go ahead with RAC or

waiting List. In case of RAC or Waiting list ask till what number is it acceptable.

10. Sleeper Class service charge Rs 70Per Passenger and A.C. Class Rs 70 Per Passenger,

Tatkal Service Charge Per Passenger Rs 300(Tatkal one day before the date of

journey)

11. Full Amount should be collected before placing the request

12. Customer Name and mobile number should be taken.

Procedure for Cancellation of Train Ticket:

1. Onward or return

2. Travelling from ________ to __________

3. Train Number and Name

4. Date of Journey

5. Time

6. PNR Number

7. Which Class e.g.: 1st class AC, 2nd A.C, 3 Tier A.C, Sleeper Class etc.

8. Take the Passenger Name, Gender and Age

9. Ticket should be sent at least Minimum 3 Days in Advance

10. We can cancel only normal ticket and E ticket only

Few Important information about train

ticketing:

Passenger can now travel with the sms they receive on their phone, but they have to carry govt Id proof

You can know your ticket status, by sending sms to 139, type your PNR and

send

Chart is prepared four hours before the Train departure time.

If the ticket is in WL, after the chart is prepared, the online ticket will automatically get cancelled and passenger will not

be able to travel with the same ticket even in unreserved compartment

Confirmed Tatkal ticket is no cancellable

Passenger has to carry the same Govt Id, which they had given while booking the

ticket

Tatkal ticket - In one ticket, we can book only for 4 passenger, if more than 4 passenger, we would require ID proof of 2

passenger

General ticket - In one ticket we can book only for 6 passenger.

Bus Ticketing :

Pvt bus ticket are booked in house. We are tied up Travelyaari for Pvt Bus ticket booking. We can check for bus options

and availability on the website

www.travelyaari.com

Govt tickets, we book through Jeshnu travels and Just services. You can check for Bus options and availability of Govt

buses in the following sites.

www.ksrtc.in

Karnataka Govt

Bus

www.tnstc.in Tamil Nadu Govt Bus

www.apsrtconline.in Andhra Govt Bus

www.ksrtconline.com Kerala Govt Bus

Please note

Children below 5 yrs, no ticket in both Govt and Pvt Bus

Children Between 5 to 10 yrs, it is half tickets in Govt

Bus

Children above 5 yrs it is full ticket in Pvt buses

Senior citizen - 30% discount in ksrtc Govt bus. Passenger has to give Senior citizen Id

card

Senior Citizen - in pvt bus there is not discount

1. Onward or return

2. Travelling from ________ to __________

3. Name of the travels e.g. Private Travels: Sharma, KPN, Sharma Government Travels:

KSRTC, APSRTC

4. Date of Journey

5. Boarding point

6. Age and gender

7. Approx. Time of Departure

8. Class: Sleeper/Volvo/ Semi Sleeper with A/c or Non A/c.

9. Cost: Per head and Total Amount.

10. Number of Passenger Travelling and their names

11. 25rs Service charge per ticket

12. Amount should be collected before booking. The ticket.

13. Customer Name and mobile number and E-mail Id should be taken

Procedure for Cancellation of Bus Ticket

1. Onward/return

2. Travelling from ________ to __________

3. Name of the travels e.g. Private Travels: Sharma, KPN, Sharma Government Travels:

KSRTC, APSRTC

4. Date of Journey

5. PNR number.

6. Cancellation request must be placed at least Minimum 3 Days in Advance

7. Number of Passenger Travelling and their names

8. 25rs Service charge per ticket

CAB Booking:

1. Travelling from __________ to ____________

2. Name, Contact# & mail Id

3. Cab required: Local/outstation

4. A/c or Non A/c

5. Date Of Journey

6. No. of days

7. No of Passengers

8. Cab option: Indigo/Indica/Lancer/Ford Icon/ Innova/Tavera/ Dezire/Qualis/Bens E

class/ Corolla/Tata Wings. Note: we don’t book TATA Sumo

9. 12 Seater & above: TT 12 seater/ Swaraj Mazda 18 seater/Swaraj Mazda

22seater/Mini bus or coach/24 seater/27 seater/25 seater/A/c Volvo 45 seater/a/c

49 seater/50 seater non a/c

Travel Package:

1. Name/contact/mail Id

2. Name of the Package

3. Date of Journey

4. No. of days

5. Date and time

6. No. of Passengers

7. Passengers name, age and gender

8. If kids below 10 and 5 kindly mention it.

Management contact details

Mr. S Bhaskar –Managing Director:-9844266802 (bhaskar@timesol.net)

Accounts: Ms. Veena & Ms. Shylashree -080-41153906(veena@timesol.net and

accounts@timesol.net

Mr. Sudhakar K- -080-41153901/9945698187 (sudhakar@timesol.net)

Mr. Nimmal Kumar –-9886086117/9740857202 (nimmal@timesol.net )

Mr. Prabhu .J –:-9741195195 (prabhu@timesol.net )

Mr. Gururaj K –-9880366772 (gururaj@timesol.net)

Ms. Chitra:-080-40929123/24 (chitra@timesol.net and travel@timesol.net)

Mr. Shekar K:-41153903/9901511616 (shekar@timesol.net )

Mr. Ravikiran –9886333022 (ravi.kiran@timesol.net)

HR Department:

Mr. Anirud: 41153902: anirud@timesol.net

Ms. Mary Rebecca: 41153902: hr@timesol.net

Branch Managers

Pune:

Mr. Debasish Mukherjee: 9823946811 (debasish@timesol.net )

Hyderabad

Mr. John: 09885611600 (john.daniel@timesol.net)

Chennai

Mr. Raja: 9840823515 (raja@timesol.net)

Delhi NCR Region

Mr. Sudhir Kumar Singh: 98818893447 (sudhir@timesol.net)

Mumbai

Zahid Ahmed: 07506281433 (zahid@timesol.net)

Kolkata

Ranjit Das: 07059091442 (ranjit@timesol.net )

Jaipur

Srikrishna Sharma: 09251633945 (krishna@timesol.net)