unit Communication skills reading and listening texts Language links

01 global english p6

Completing a needs analysisDoing a quiz on languagesDiscussing attitudes to English

ReadingArticle about English 2.0ListeningPeople talking about their attitudes to learning English

02 making contacts p8

Describing peopleDiscussing appropriate conversation topicsKeeping the conversation goingNetworking with colleagues and business contacts

ReadingA blog about conference goingListeningExtract from a business travel programme on conference venuesListeningPeople gossiping at a conferenceListening People socialising at a conference

Vocabulary ConferencesGrammar Present Simple and Present ContinuousPhrasebank Networking

03making callsp15

Receiving callsLeaving voicemailsExchanging information on the telephone

ListeningPlanning a telephone callListeningVoicemail messagesListeningTelephone conversations

VocabularyTelephone expressionsGrammarPast Simple; time adverbs for, in, during, ago, over, beforePhrasebankTelephoning

04Keeping track p22

Checking & clarifying facts & figuresQuerying informationClearing up misunderstandings

ListeningExtracts from meetingsReadingArticles: the Budweiser companiesListeningExtracts from a meetingListeningA briefingmeeting

VocabularyBusiness phrasal verbsGrammarComparatives and superlativesPhrasebankChecking understanding

Case Study:High flierp28

Noting schedules and appointmentsPrioritising and responding to e-mailsComparing cultural styles of e-mail writingListening to voicemails and deciding on action to be taken

Reading An article profiling a media entrepeneurListening A briefing meetingReading The boss’s e-mail inboxListening Business & personal voicemails

05What women want p30

Discussing gender and consumer spendingDiscussing how to make a product more appealing to women

ListeningBusiness people talking about female spending powerReadingArticle about female buyer behaviour

06Business travel p32

Expressing likes & dislikes about travelling on businessMaking polite requests & enquiriesDealing with travel situationsIdentifying signs as British or American EnglishGreeting visitors

ListeningBusiness travel conversationsReadingArticle from Newsweek about people who live in two citiesListeningShort exchanges in British & American EnglishListeningConversations at the airportReadingArticle: travel tips

VocabularyBusiness tripsGrammarPolite question formsPhrasebankBusiness travel

07Handling calls p39

Discussing your attitude to using the telephoneMaking polite telephone requests using if and Could you … ?Making telephone expressions with I’llDealing with incoming calls

ReadingMini-texts: telephone statisticsListeningTelephone conversations

VocabularyOffice lifeGrammarwillPhrasebankPolite requests; offering assistance; making excuses to end a call

08making decisions p45

Doing a questionnaire on making decisionsUsing fixed expressions in meetingsUsing the language of making decisions

ListeningExtracts from a documentaryListeningExtract from a meetingReadingArticle about James Bond filmsReadingActor profiles: James Bond contendersListeningInterviews with James Bond contenders

VocabularyMoney & marketsGrammarConditionals (future reference)PhrasebankDecision-making

Case Study:toy storyp52

Discussing consumer confidence in brandsComparing cultural behaviour in meetingsScripting a short public relations videoHolding a crisis meeting Presenting and fielding questions at a press conference

Reading Browsing a company home pageListening An in-flight emergency phone callReading Scanning the news headlinesReading Press conference tipsListening A further phone call

09new world order p54

Discussing emerging economies ListeningBusiness people talking about strengths & weaknesses of emerging economiesReadingArticles about China, Europe and America

10Small talkp56

Completing a questionnaire on cultural awarenessTalking about experiencesEngaging in small talk

ListeningPre-meeting conversations VocabularyExaggeration & understatementGrammarPast Simple or Present PerfectPhrasebankEngaging in small talk

11e-mail p62

Discussing e-mail likes & dislikesGuidelines for writing e-mailSimplifying a lengthy e-mailExchanging e-mails

ReadingArticle about cyber-socialisingListeningVoicemail messages

VocabularyComputersGrammarFuture formsPhrasebankE-mail

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unit Communication skills reading and listening texts Language links

12Presenting p69

Discussing qualities of a good presentationPausing, pacing & sentence stressDelivering a presentationStructuring a presentationUsing visualsGiving a short presentation

ListeningPeople conversing & giving a presentationListeningToast by George Bernard Shaw to Albert EinsteinReadingExtract from First Direct websiteListeningA presentation about a technical problem

VocabularyPresentationsGrammarPast Continuous; Past Perfect; Past Simple vs Past Continuous vs Past PerfectPhrasebankPresentations

Case Study:reaching outp76

Discussing ethical investment and micro-financePreparing a short team presentationGiving a presentation from notes using PowerPoint slides

ReadingAn internet advertisementReadingAn e-mail from the bossReadingPresentation tipsListeningVoicemail instructionsListeningFeedback on the phone

13enter the blogosphere p78

Discussing what you use the Internet forPresenting a response

Listening Web 1.0 vs Web 2.0ReadingArticles about technology & changeListeningPeople talking about Web 2.0

14Being heard p80

Discussing attitudes to meetingsCompleting a questionnaire on assertiveness in meetingsInterrupting a speakerDiscussing meeting styles in different countries

ListeningPeople talking about their attitudes to meetingsListeningMeetings in different countriesReadingMeeting styles in three countries

VocabularyMeetings GrammarModal verbsPhrasebankInterrupting & preventing interruption

15Snail mail p87

Discussing different types of communicationCorrecting a formal letterWriting letters following up a sales meeting or business contact

ListeningSomeone correcting a colleague’s business letter

VocabularyPrepositions; prepositional phrases; preposition + noun + prepositionGrammarMulti-verb expressionsPhrasebankLetter-writing

16Solving problems p93

Discussing solutions to problemsExpressions for making suggestionsConducting problem-solving meetings

ListeningCase studies: three problems solvedListeningProblem-solving meetingsReadingArticles: advice on solving problems

VocabularyPeople & productsGrammarConditionals (past reference)PhrasebankProblem-solving; Brainstorming

Case Study:adverse reactionsp100

Discussing change in the context of mergers and takeoversComparing cultural differences in leadership and management stylesGathering information from e-mails and appraisal interviewsHolding a problem-solving meetingDrafting an e-mail outlining recommendations

ReadingA news websiteListeningA podcast interviewReadingAn internal e-mailListeningExtracts from appraisal interviews

17going green p102

Discussing social & environmental responsibility ListeningBusiness people talking about corporate social responsibilityReadingArticles about corporate social responsibility

18eating out p104

Describing restaurantsDoing a quiz on table manners & etiquetteDescribing typical dishes from your countryDoing business over lunch

ListeningA conversation in a restaurantListeningConversations over lunch

VocabularyFood & drinkGrammarThe PassivePhrasebankEating out

19telecommunications p110

Discussing teleconferencingHolding a short teleconferenceDealing with e-mails and voicemail messages

ListeningA teleconferenceReading An e-mail exchange

VocabularyManaging a projectGrammarReportingPhrasebankTeleconferencing

20negotiating p120

Sounding more diplomaticExpressions for negotiatingCompleting notes while listening to two negotiationsNegotiating a contract

ReadingExtract from Getting Past NoListeningPeople’s views on negotiatingReadingJoke from Complete Idiot’s Guide to Winning Through NegotiationReadingArticle about footballListeningDescription of football players’ transfer deals

VocabularyNegotiationsGrammarLanguage of diplomacyPhrasebankNegotiating

Case Study:going under?p124

Discussing the pros and cons of family businessesConducting a SWOT analysisConsidering generational, cultural and gender-based issuesPresenting a strategic plan to a client

ReadingA magazine advertisementReadingA magazine articleListeningAn overheard conversationReadingAn extract from a company reportListeningExtracts from interviews with members of a family business

additional material p126

Listening scripts p140

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