Healthcare

associates doing

great things

Open Enrollment

for benefits

information

Victories in the

battle against car

theft

Teambuilding

through giving back

Bogeys & Birds

raises $125k for

charity

IN THIS ISSUE: GSA

VP

MEET THE LATEST THREE!

OUR TOWNE - SEPT 2015

Meet Lake Pointe’s GS-ACE

Keith Alan Dotson was honored this month as an “Acknowledged Champion for Extraordinary Services” by the Lake Pointe Medical Center in Rowlett, TX. Mr. Dotson, a Towne Park GSA, was nominated for the ACES Award by a patient who thanked Keith for going above and beyond his job to assist them during an emergency hospital visit.

Please join me us in congratulating Keith for this outstanding achievement and embodying the Towne

Park credo of “Good Enough Never Is.”

IPT Lifesaver

Alissa Miles, an Internal Patient Transporter in her just her early days with Towne Park has already proven to be a true lifesaver. Upon arriving at a room, Alissa noticed that a patient was gasping for air. She immediately ran to find a nurse. She first encountered a tech who said “that’s not my patient.” When a nurse was brought in, she too stated “that’s not my patient.” Alissa held firm and assertively and respectfully said “Someone needs to help her right now because she cannot breathe!” This got the attention of another nurse that immediately helped the patient. The patient may not be here today if not for Alissa’s persistence. Proud Account Manager Jimmy Palermo immediately thanked her for her efforts. Her response? “You don’t have to thank me. Someone needed help, so I helped them. That’s what everyone should do.” This attitude guarantees guest/patient satisfaction, prevents claims and promotes a positive work environment. Oh yea… It also saves lives!

Alissa is a true example of our motto, The Very Best People… GUARANTEED!

OUR TOWNE - SEPT 2015

MARK YOUR CALENDAR!

Open Enrollment: October 19th – October 30th

Beginning on October 19th, you can log into Workday to complete your benefit elections for

2016. Around the second week of October, you will receive a Towne Park Benefits Decision

Guide that contains more information about the benefit options you are eligible for.

Make sure that both your e-mail and home address is correct in

Workday to ensure that you receive all

Open Enrollment material.

Questions? Please call 844-869-6375.

OUR TOWNE - SEPT 2015

Not on their watch! Zion Zeleke- A gentlemen approached Zion and asked for his vehicle without a claim check. Zion asked

for his ID and started to fill out the lost claim check record. She made a copy of the man’s ID and asked

what kind of car he had. He replied “Nissan Altima”. The only set of Nissan keys did not match his name.

Zion then asked what color the vehicle, to which the man responded “Blue”. The Nissan in our

possession was grey. She returned to the key box for one more check and when she turned around the

man was gone.

Eric Ogala- A “guest” approached Eric and requested his vehicle, a 2015 Mercedes Benz V-class and

stated that he left his claim check in his room. Eric requested his ID. The man stated he was in a hurry to

leave and his room number was 2272. Eric apologized and said he needed to match the name on his ID

to the registration on the vehicle. The man said his ID was in his room and turned and started to walk,

then RAN away!

Carmen Mackey– A well-dressed, middle aged woman approached Carmen requesting her vehicle. She

stated she left her valet ticket in her room and her ID was left in her vehicle. She accurately described

the keys so she brought the vehicle to the front drive, however was not able to find the woman’s ID. The

“guest” became aggravated and said she was a frequent guest and never had to undergo the process

before. Carmen told the woman she could not release the vehicle without a claim ticket or ID. With that,

the actual owners came to the drive puzzled why the car was already there. The woman ran and left the

property.

OUR TOWNE - SEPT 2015

The Mid-Atlantic kicked off their quarterly leadership meeting with an exciting team building and

community service event as teams of Towne Park leaders and hotel partners put their engineering skills

to the test. Armed with wrenches and enthusiasm, these teams raced to construct the ultimate human-

powered, energy-efficient rocket – a children’s bicycle!

Two hours later, those very bikes were donated to 10 children from the Dunbar Boys and Girls Club in

Alexandria, VA.

As the children rushed into the room overjoyed and stunned, the same emotions fell over our leaders as

no one will forget young E.J.’s excited inquisition, “I get to take this home with me!?”

BGCGW’s Dunbar Alexandria-Olympic Branch provides youth ages 5 to 18 with high-impact, affordable programs

and caring adult mentorships to keep kids on the path to GREAT FUTURES, emphasizing academic success, good

character and citizenship, and healthy lifestyles.

OUR TOWNE - SEPT 2015

Towne Park raises $125k for The Foundation!

Bogeys & Birds events have been raising funds for the Anne Arundel Community for decades. In 2004,

Bogeys & Birds became the official fundraiser under The Check Foundation, now known as The

Foundation, raising funds for Towne Park associates and communities as well as the Valentine Memorial

Scholarship which is awarded annually to a Towne Park associate or family member.

OUR TOWNE - SEPT 2015

We are very pleased to announce the promotion of Mario Esteves to District Manager of the newly-

created Omaha District. Mario previously served as an Area Manager overseeing a number of

healthcare accounts in Texas and Louisiana. Due to the company’s recent reorganization, it was

determined that a senior operations leader was needed to oversee sites in Nebraska and Iowa. Mario

proved to be the ideal candidate and he was willing to relocate very quickly from Houston to Omaha.

Mario began his career in hotel management where he worked for over 20 years. He has held positions

such as Director of Rooms, Director of Housekeeping and Front Office Manager. He came to know

Towne Park as a client when he was the Director of Rooms at the Doubletree Austin North Hotel. During

his tenure with Towne Park, Mario has managed sites such as Stephen F Austin Hotel, Indianapolis

Marriott, Westin Oaks and Galleria in Houston, Sheraton Society Hill in Philadelphia, and the JW

Marriott Galleria in Houston. In 2014, Mario transitioned to the Area Manager position in the

Healthcare Division and quickly mastered a wide range of services at our hospital accounts.

Mario’s personal life is filled with his wife of 12 years, Kendal, and their three young sons. His hobbies

include playing golf, wood working and cheering on his beloved Dallas Cowboys and Texas

Longhorns. He also enjoys volunteering for his church in the children’s ministry. Mario is busy settling

his family in Omaha and he is excited to lead a new team of managers. He is also looking forward to

bringing some southern hospitality to the Midwest. Congratulations Mario!

OUR TOWNE - SEPT 2015

We are proud and privileged to celebrate the promotion of Steve Farrelly to Market Vice

President of the newly formed Maryland Market effective September 1, 2015. Steve will be

operationally responsible for a $4.6M GOP market comprised of 56 commercial, healthcare,

hospitality, casino, and off-airport parking sites.

A 15-year veteran of Towne Park, Steve has served as a GSA,

GSC, Account Manager, Area Manager, and District Manager

in the hospitality and commercial divisions in Annapolis and

Baltimore. Steve has also served on numerous task forces and

acquisition integrations throughout his career gaining valuable

experience in leveraging resources, collaborating across key

business lines, and operating in nearly every size and scope of

client property within the Towne Park portfolio.

In his most recent assignment as the District Manager of

Baltimore, Steve led the Hospitality Division in Service Scores,

reduced claims by over 30% year-over-year, surpassed his

financial/budget expectations, and led the Mid-Atlantic Region

and Hospitality Division in numerous key business metrics. He

has achieved 4DX Gold Certifications five different times in key

performance areas including safety, service, and productivity.

Steve’s leadership is defined by character, passion for service,

and genuine care and concern for his teammates. Steve is

truly ALL-IN ALL THE TIME!

Steve, his wife Lauren, and their beautiful 9-month old daughter Charlotte reside in Severna

Park, Maryland. Steve enjoys reading about leadership, is an avid supporter of Baltimore

professional sports, and is training for his first half-marathon in Baltimore in October.

Please join us in congratulating Steve on his well-deserved promotion. Let’s all wish him the

very best as he serves our clients and awesome Towne Park leaders and associates in Maryland

in 2015 and beyond!

OUR TOWNE - SEPT 2015

We’re extremely pleased to announce the promotion of John Reimers to Market Vice President

of the Colorado Market.

John began his Towne Park career in 1999 as a GSA at the

Portland Waterfront Marriott in Portland, OR. He moved

up quickly to the Assistant Account Manager position in

2000. From 2001 to 2003, John moved several times with

the company with stops in Palm Desert, CA and his

hometown of Scottsdale, AZ. In 2003, John relocated to

Denver and decided to make it his home. He served as

Account Manager at the Denver Marriott City Center for

two years and in 2005 was promoted to District

Manager. John has played an integral role in Denver’s

explosive growth from three locations in 2008 to nearly 40

locations in 2015. He has helped drive GOP growth from just $200,000 when he arrived in Denver

to well over $4.0M today. John is commonly referred to as the “Mayor of Denver” and happens

to be on a first-name basis with the actual Mayor of Denver, Michael Hancock. He has developed

incredible relationships not only with his clients, but also with many of the most influential

business leaders in Denver. He has a passion for people and has helped create one of the most

unique and celebrated cultures in TP Nation. John also served as the Financial Champion for the

former Northwest Region for the past two years and he has led the Denver District’s incredible

streak of seven straight years of beating budget. John is fanatical about growing our business,

building long-lasting client relationships and leading and developing his top-performing team.

John is a graduate of Concordia University in Portland and is an active supporter of The

Foundation. The Denver District brought three foursomes to Bogeys & Birds this year and two of

them were made up of clients and business associates. In total, the Denver District raised

$34,000 for this year’s event alone. John lives in the heart of downtown Denver with a view of

Coors Field from his window. John played college soccer and is an avid follower of English

Premier League soccer. In his free time, he loves cheering on his beloved Denver Broncos and

playing in a competitive men’s soccer league.

OUR TOWNE - SEPT 2015

We are proud and privileged to announce the promotion of James Rule to Market Vice President of the newly formed South Florida Market effective September 28, 2015. In this new structure, James will report directly to me and have responsibility for the existing Fort Lauderdale and Miami hospitality districts, led by District Managers Adam Martinez, Travis Theobald, and Evan Burkepallotta. James will be operationally responsible for a $4.1M GOP market comprised of 28 hospitality properties and healthcare sites, nearly all of which are HVCs and flagship properties within the Towne Park portfolio.

A 16-year veteran of Towne Park, James has served in nearly every field operational role in the Towne Park organization from GSA to District Manager in the hospitality and commercial divisions. He served as a top-performing Account Manager at numerous properties in the Mid-Atlantic Region from 2004-2009. In 2010 he was promoted to District Manager in Annapolis, Maryland where his team won Towne Park’s prestigious World Series Service Competition and grew the district to surpass $1M in GOP for the first time in history. From 2011-2014 James served as the District Manager for Washington DC, leading in numerous performance metrics, exceeding financial

budgets, and developing and promoting dozens of leaders in the organization. In 2015, James accepted a tough assignment as the District Manager of the evolving Philadelphia hospitality district and led monumental improvement in both financials and performance metrics, positioning Philadelphia as a turnaround of the year contender. He has also served on numerous task forces and acquisition integrations throughout his career gaining valuable experience in leveraging resources, collaborating across key business lines, and operating in nearly every size and scope of client property within the Towne Park portfolio. James is a graduate of Roanoke College, active member and participant of The Foundation, and Certified Hospitality Supervisor. He also holds professional training certifications in 4 Disciplines of Execution and 7 Habits of Highly Effective People. He has a well-established reputation as one of the most financially-sound decision-makers and experts in our business. James and his wife, Whitney, will be relocating to sunny, south Florida in the near future to assume this new and exciting role. Please us me in congratulating James on his well-deserved promotion. Let’s all wish him the very best as he serves our clients and awesome Towne Park leaders and associates in South Florida in 2015 and beyond!

OUR TOWNE - SEPT 2015

Alberto Gonzales GSC Lindsey Eckart GSC

Alek Silva GSC Luan Smith GSC

Alex Bucholz GSC Luke Fuller GSC

Alexander Gratton AM Malek Masri GSC

Andrew Bensey GSC Manuel Valdes GSC

Andrew Demel GSC Marcus Kendell GSC

Andrew Maloney GSC Mark Swadley GSC

Angel Rodriguez GSC Matt Hutchison GSC

Anthony Rodriguez GSC Matthew Harrington AM

Benjamin LeNeave GSC Mauricio Vilogron GSC

Bishal Gurung GSC Mesfin Belacheu GSC

Bradley Dyer AAM Michael Estela AAM

Brian Mendes GSC Michael Harkey GSC

Carlos Cumbe GSC Michael Murray AM

Charles Eshagian GSC Michael Quick AM

Christian Cairy GSC Michael Rogers GSC

Christopher Rodriguez GSC Mitchell Nicholson AAM

Clyde Holani GSC Mohammad Gondal GSC

Cordarrius Neal GSC Norman Mendiola AM

Darin Bottiger GSC Patrick Quirk GSC

David Giammarco GSC Qudaira McFadden GSC

David Huynh AM Rafael Oliveira AM

Dennis Guillermo GSC Robert McGill GSC

Derek Powers GSC Robert Polischuck GSC

Eboe Lawson-Avla GSC Rolando Delacruz GSC

Eivan Ram GSC Ronald Gall GSC

Ezra Batiste GSC Samantha Grimsley GSC

Gianfranco Duarte GSC Samuel Patton AM

Graham Tait GSC Samuel Schinderle AAM

Grant Johnston GSC Samuel Wieland GSC

Hunter Perry GSC Scott Coffin GSC

Jacob Allen GSC Sean O'Toole GSC

Jamey Casey GSC Shavon Wiggins GSC

Jarek Vega GSC Shelia Spencer Lead Cashier

Jena Fabor AAM Simon Mellnick GSC

Jonathan Dejoy GSC Tariku Kitaw GSC

Jonathan Zavala GSC Tiffney Kitzmann GSC

Jordan Parraz GSC Timothy Murphy GSC

Joseph Quinzio GSC Tyler Laymon GSC

Justin Lopez AM Tyler Wortman AM

Karina De Seda GSC Victor Baez GSC

Katelyn Leslie GSC Wayne Brake AAM

Kelsy Kannegiesser GSC William Cary GSC

Kevin Murphy GSC Zai Rutter GSC