Increase employee productivity & drive down costs with UI analytics and insights from KNOA data. Error messages, poor workflow design, and inadequate training can slow productivity and create employee frustration and job dissatisfaction. Effectively leveraging KNOA data to simplify business workflows with streamlined screens and interactions can eliminate these disruptions. And pinpointing problem areas can help refocus training needs, so everyone can produce to their fullest potential. Why is this important? Read on! SOURCES 1 Basex Analysts, The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity 2 Dr. Gloria Mark, Donald Bren School of Information and Computer Sciences, University of California, Too Many Interruptions at Work 3 Microsoft, A Study of Task Switching and Interruptions 4 Edward Brown , Cohen Brown Management Group, “The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had.” 5 Actual calculations based on real customer data captured in KNOA Software On average it takes 23 MINUTES & 15 SECONDS TO RECOVER & get back to the task at hand. OVER TIME, THAT’S A LOT OF UNPRODUCTIVY. No wonder interruptions cost the U.S. economy $588 BILLION A YEAR. Multiply that by 100 employees: 100 Reps x 1.5 hours lost = 150 hours lost If they each make $20 an hour = $3000 lost per day Based on a 5 day work week = $15,000 lost per week Based on 52 weeks a year = $780,000 lost per year By eliminating a single error message you'd save nearly $800K in just 1 year. READY FOR BIG SAVINGS AND INCREASED PRODUCTIVITY? By effectively using KNOA data, you'll identify the errors and interruptions that are occurring, know how frequently they get triggered, and pinpoint who they are affecting—right down to the individual. With KNOA analytics and insights, you have all of the data needed to switch off the sources of disruptions, so you can reduce time wasted, foster happier users, and drive down costs. Error messages can be some of the most damaging! A delayed, difficult, or unnecessary step required to get a task done—regardless of how small—can have major time and cost implications! The more complex the task, the bigger the consequences. WE DID THE MATH. 1 CSR takes 1 second to overcome 1 error, experiences 10 errors during each transaction, and performs 500 transactions a day. The average worker deals with 56 interruptions a day. And many switch tasks every 3 minutes. That’s nearly 20x per hour! In fact: • 73% of interruptions are handled immediately – whether or not it's necessary. • After being interrupted, 2 additional tasks are typically handled before returning to the first. Want to uncover similar results for your company? Find out more about the data behind these effective KNOA Dashboards. VIEW Error Profiles UNDERSTAND Response Time Impact CALCULATE Cost Of Errors Imagine if you will: A Customer Service Rep's dashboard delivers an unnecessary error message. It takes only a second to overcome, but it happens all the time. That sounds pretty minor, but it adds up. That's 5000 seconds or 83 minutes or nearly 1.5 hours lost ! NEED ASSISTANCE? Contact us: [email protected] ANATOMY of an INTERRUPTION 1. Diversion 2. Restart 3. Momentum Loss 4. Frustration Good News / Bad News • 82% of interrupted work is resumed on the same day • 18% of interrupted work is put off until the following workday How much time is lost to unwanted, unnecessary, and completely unproductive interruptions? • 3-5 hours a day • 40-60% of our work week

Increase employee productivity & drive down costs …s3.amazonaws.com/knoa.com/KNOA-PRODUCTIVITY-INFOGRAPHIC.pdftransactions a day. The average worker deals with 56 interruptions a

Download PDF Report

Upload
others
View
1
Download
0

Embed Size (px)

Citation preview

Page 1: Increase employee productivity & drive down costs …s3.amazonaws.com/knoa.com/KNOA-PRODUCTIVITY-INFOGRAPHIC.pdftransactions a day. The average worker deals with 56 interruptions a

Increase employee productivity & drive down costs with UI analytics and insights from KNOA data.

Error messages, poor workflow design, and inadequate training can slow productivity and create employee frustration and job dissatisfaction.Effectively leveraging KNOA data to simplify business workflows with streamlined screens and interactions can eliminate these disruptions. And pinpointing problem areas can help refocus training needs, so everyone can produce to their fullest potential.

Why is this important? Read on!

SOURCES 1 Basex Analysts, The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity2 Dr. Gloria Mark, Donald Bren School of Information and Computer Sciences, University of California, Too Many Interruptions at Work3 Microsoft, A Study of Task Switching and Interruptions4 Edward Brown , Cohen Brown Management Group, “The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had.”5 Actual calculations based on real customer data captured in KNOA Software

On average it takes 23 MINUTES & 15 SECONDS TO RECOVER & get back to the task at hand.

OVER TIME, THAT’S A LOT OF UNPRODUCTIVY. No wonder interruptions cost the U.S. economy $588 BILLION A YEAR.

Multiply that by 100 employees:100 Reps x 1.5 hours lost = 150 hours lostIf they each make $20 an hour = $3000 lost per dayBased on a 5 day work week = $15,000 lost per weekBased on 52 weeks a year = $780,000 lost per year

By eliminatinga single errormessage you'd save nearly $800K in just 1 year.

READY FOR BIG SAVINGS AND INCREASED PRODUCTIVITY?

By effectively using KNOA data, you'll identify the errors and interruptions that are occurring, know how frequently they get triggered, and pinpoint who they are affecting—right down to the individual. With KNOA analytics and insights, you have all of the data needed to switch off the sources of disruptions, so you can reduce time wasted, foster happier users, and drive down costs.

Error messages can be some of the most damaging!A delayed, difficult, or unnecessary step required to get a task done—regardless of how small—can have major time and cost implications! The more complex the task, the bigger the consequences.

WE DID THE MATH. 1 CSR takes 1 second to overcome 1 error, experiences 10 errors during each transaction, and performs 500 transactions a day.

The average worker deals with 56 interruptions a day. And many switch tasks every 3 minutes. That’s nearly 20x per hour! In fact: • 73% of interruptions are handled immediately – whether or not it's necessary.• After being interrupted, 2 additional tasks are typically handled before returning to the first.

Want to uncover similar results for your company? Find out more about the data behind these effective KNOA Dashboards.

VIEW Error Profiles

UNDERSTANDResponse Time Impact

CALCULATECost Of Errors

Imagine if you will: A Customer Service Rep's dashboard delivers an unnecessary error message. It takes only a second to overcome, but it happens all the time.That sounds pretty minor, but it adds up.

That's 5000 seconds or 83 minutes or nearly 1.5 hours lost!

NEED ASSISTANCE? Contact us: [email protected]

ANATOMY of an INTERRUPTION

1. Diversion 2. Restart 3. Momentum Loss 4. Frustration

Good News / Bad News • 82% of interrupted work is resumed on the same day • 18% of interrupted work is put off until the following workday

How much time is lost to unwanted, unnecessary, and completely unproductive interruptions?

• 3-5 hours a day • 40-60% of our work week