Indian Iron & Steel Sector Skill Councilpmkvyofficial.org/App_Documents/QPs/Rigger Rigging... · The job holder is responsible for selection of tools and tackles, understanding and

Contents

1. Introduction and Contacts..….……….…….P.1

2. Qualifications Pack……….………………........P.2

3. Glossary of Key Terms …..…………...........P.4

4. NOS Units……………………..……….……..……..P.6Ø OS describe what

individuals needto do, know andunderstand inorder to carry outa particular jobrole or function

Ø OS areperformancestandards thatindividuals mustachieve whencarrying outfunctions in theworkplace,together withspecifications ofthe underpinningknowledge andunderstanding

Qualifications Pack - Rigger: Rigging of Heavy MaterialSECTOR: Iron & Steel

SUB-SECTOR: Mechanical Maintenance

REFERENCE ID : ISC/Q0817

ALIGNED TO: NCO -2004/NIL

Title of Job: The job is all about selection of tools and tackles, understanding and

analysis of load distribution and lifting, moving (to be tied with manila rope to arrestlateral movement) of loads safely as per needs of the group ( Fitter, Welder etc.)

Personal Attributes: This job requires the individual to work independently as

well as in teams. He should be physically fit, not have colour blindness , have analyticalskills, problem solving attitude, high concentration levels and willingness to work in afactory environment.

Introduction

Indian Iron & Steel SectorSkill Council

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR IRON & STEEL INDUSTRY

Qualifications Pack forRigger : Rigging of Heavy Material

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Qualifications Pack CodeISC/Q0817

Job Role Rigger: Rigging of Heavy Material

Credits(NSQF) TBD Version number 1.0

Industry Iron & Steel Drafted on 08/09/2014

Sub-sector MechanicalMaintenance Last reviewed on 30/12/2014

Occupation Rigging Next review date 30/12/2015

Job Role Rigger : Rigging of Heavy Material

Role Description

The job holder is responsible for selection of tools and tackles,understanding and analysis of load distribution and lifting ofloads safely as per needs of the group ( Fitter, Welder, etc.).

NSQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

3

Class 10th Pass

ITI Pass

Training(Suggested but not mandatory)

· Working knowledge of tools & fixtures (mandatory)· Hands on rigging practice for 2 weeks (mandatory)· 5S and safety practices (mandatory)· Working at heights, confined spaces & high temperatures

(mandatory)

Experience

· Class 10th pass with 4-6 years of experience, otherwise 2-3years with ITI Pass

· In lieu of minimum qualification the incumbent shouldhave minimum 6 to 7 years relevant experience in thesimilar field/function (e.g. Blast furnaceconstruction/Relining etc.) as utility hand/helper

Occupational Standards (OS)

Compulsory:

ISC/N0806: Understand the given job of riggingISC/N0807: Carry out the required job of riggingISC/N0008: Use basic health and safety practices at the workplace

Job

Deta

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ISC/N0009: Works effectively with others

Optional:

N/A

Performance Criteria As described in the relevant NOS units


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Keywords /Terms Description

Core Skills/GenericSkills

Core Skills or Generic Skills are a group of skills that are key to learningand working in today's world. These skills are typically needed in anywork environment. In the context of the NOS, these includecommunication related skills that are applicable to most job roles.

Function Function is an activity necessary for achieving the key purpose of thesector, occupation, or area of work, which can be carried out by a personor a group of persons. Functions are identified through functionalanalysis and form the basis of NOS.

Job role Job role defines a unique set of functions that together form a uniqueemployment opportunity in an organization.

Knowledge andUnderstanding

Knowledge and Understanding are statements which together specify thetechnical, generic, professional and organizational specific knowledgethat an individual needs in order to perform to the required standard.

National OccupationalStandards (NOS)

NOS are Occupational Standards which apply uniquely in the Indiancontext

Occupation Occupation is a set of job roles, which perform similar/related set offunctions in an industry.

Organisational Context Organisational Context includes the way the organization is structuredand how it operates, including the extent of operative knowledgemanagers have of their relevant areas of responsibility.

Performance Criteria Performance Criteria are statements that together specify the standardof performance required when carrying out a task.

Qualifications Pack(QP) Qualifications Pack comprises the set of NOS, together with theeducational, training and other criteria required to perform a job role. AQualifications Pack is assigned a unique qualification pack code.

Qualifications PackCode

Qualifications Pack Code is a unique reference code that identifies aqualifications pack.

Scope Scope is the set of statements specifying the range of variables that anindividual may have to deal with in carrying out the function which havea critical impact on the quality of performance required.

Sector Sector is a conglomeration of different business operations having similarbusinesses and interests. It may also be defined as a distinct subset of theeconomy whose components share similar characteristics and interests.

Defin

ition

s


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Sub-Sector Sub-sector is derived from a further breakdown based on thecharacteristics and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving theobjectives of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplishspecific designated responsibilities.

Unit Code Unit Code is a unique identifier for a NOS unit, which can be denotedwith an ‘N’

Unit Title Unit Title gives a clear overall statement about what the incumbentshould be able to do.

Vertical Vertical may exist within a sub-sector representing different domainareas or the client industries served by the industry.

Keywords /Terms Description

NOS National Occupational Standard(s)NSQF National Skills Qualifications FrameworkOEM Original Equipment ManufacturerOS Occupational Standard(s)QP Qualifications Pack5 S Technique of maintaining orderliness –Japanese terminologyCP Control PlanWI Work Instructions

Acro

nym

s

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ISC/N0806: Understand the given job of rigging--------------------------------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------------------------------

OverviewThis NOS is about understanding the rigging job requirements in accordance with the checklist and seekany clarifications on the same

National OccupationalStandards

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Unit Code ISC/N0806Unit Title(Task) Understand the given job of rigging

Description This unit is about understanding the requirements of the rigging job after receivingthe checklist from the supervisor, seek any clarifications on the requirements of thejob and identify the tools and tackles that would be needed to carry out the riggingjob

Scope This unit/task covers the following:

· Understand the assigned rigging job in accordance with the instructions / checklist· Identify the tools and tackles that are required to carry out the assigned rigging

job

Performance Criteria (PC) w.r.t. the Scope

Element Performance CriteriaUnderstand theassigned rigging jobin accordance withthe instructions /checklist

To be competent, the user/individual on the job must be able to:

PC1. Interpret the checklist and understand the rigging job requirementsPC2. Identify the associated, risks and hazardsPC3. Make a work plan to carry out the rigging job considering the area of work andfloor load bearing capacity

Identify the tools andtackles that arerequired to carry outthe assigned riggingjob


PC4. Identify tools, tackles & equipment required to perform the operation andinspect them before operationPC5. Identify and select knots based on the requirement e.g. Bowline knots, Slip knots,Butterfly knots etc.PC6. Use various types of rigging equipments and basic hitches and their applicationsPC7. Identify hitch configurations and capacitiesPC8. Identify appropriate anchorsPC9. Identify appropriate slings, wire ropes, end terminations and tightnessPC10. Identify appropriate chains, pulley required for the rigging jobPC11. Understand wind force, temperature and visibilityPC12. Asks helper to carry tools required to the desired work site (slings as required,different type of shackles, eyebolt, chain-block etc.)PC13. Report to stores in case of non-availability of tools & tackles or stock-out

Element Knowledge and UnderstandingA. Organisational

Context(Knowledge of theCompany/Organisation and

The user/individual on the job needs to know and understand:

KA1. Quality and damage checks to be done and importance of the sameKA2. Risk and impact of not following defined procedures/work instructionsKA3. Escalation matrix for reporting identified issues

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its processes)

B. Technical Knowledge


KB1. Basic physics as it relates to mass, weight and centre of gravityKB2. Basic concept related to friction and equilibriumKB3. Distribution of loadKB4. Weight loads and sling capacity/sizeKB5. Techniques to use slingsKB6. Techniques to use shackleKB7. Techniques to use eyeboltKB8. Techniques to use chain-blockKB9. Techniques to use hoistKB10. Techniques to tie different types of knotsKB11. Force consideration as they relate to movement of heavy objectsKB12. Implications of not adhering to sequence of activities and operationsKB13. Units of measurementKB14. Response to emergencies e.g. Power failures ,fire and system failures

Skills (S) w.r.t. the scope

Element Skills

A. Core Skills/Generic Skills

Writing SkillsThe user/ individual on the job needs to know and understand how to:

SA1. Construct simple sentences and express ideas clearly through writtencommunicationSA2. Fill up appropriate technical forms, process charts, activity logs in requiredformat of the company

Reading and Understanding SkillsThe user/individual on the job needs to know and understand how to:

SA3. Read and interpret engineering and machine drawingsSA4. Read and understand manuals, health and safety instructions, memos, reports,job cards etc.

Oral Communication (Listening and Speaking skills)The user/individual on the job needs to know and understand how to:

SA5. Express statements, opinions or information clearly so that others can hearand understandSA6. Respond appropriately to any queriesSA7. Communicate with team members and supervisor

B. Professional Skills Analytical ThinkingThe user/individual on the job needs to know and understand how to:

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SB1. Diagnose common problems during the rigging operation based on visualinspectionSB2. Suggest improvements(if any) in rigging based on experience

Process OrientationThe user/individual on the job needs to know and understand how to:

SB3. Adhere to laid down processes for rigging operationSB4. Adhere to safety standards and procedures for riggingSB5. Escalate issues, concerns if any to supervisors, proactively

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NOS Version Control

NOS Code ISC/N0806

Credits(NSQF) TBD Version number 1.0Industry Iron and steel Drafted on 08/09/2014

Industry Sub-sector MechanicalMaintenance Last reviewed on 30/12/2014


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ISC/N0807: Carry out the required job of rigging--------------------------------------------------------------------------------------------------------------------------------------------------------

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OverviewThis NOS is about carrying out the rigging operations in terms of identifying the correct position forsetting up tools, tackles & checking if rigging required prior to shut down or other operations


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Unit Code ISC/N0807Unit Title(Task) Carry out the required job of rigging

Description This unit is about carrying out the operations assigned to the Rigger and report to thesupervisor on successful completion of job and/or escalate issues if any.

Scope This unit covers the following:

· Plan the rigging operation based on actual load, equipment to be lifted andmoved

· Execute the rigging operation· Complete post rigging activities


Element Performance CriteriaPlan the riggingoperation based onactual load,equipment to belifted and moved


PC1. Understand the weight and volume of loadsPC2. Estimate the centre of gravity of the loadPC3. Identify the lift points of in the loadPC4. Determine and select rigging based on loadingPC5. Perform pre-use inspection of rigging and lift pointsPC6. Ensure hoisting/rigging activity is not performed under hazardous conditions e.g.close proximity to energised linePC7. Understand hazards related to the rigging job at handPC8. Plan, in accordance with safety guidelines

Execute the riggingoperation


PC9. Verify that all slings and hardware are rated more than the expected loadPC10. Use padding to protect synthetic slings from damagePC11. Attach pulleys and blocks to fix overhead structure e.g. beams, equipmentassemblies, valves etc.PC12. Provide necessary support/tie the load to be handledPC13. Control movement of heavy loads during lifting through narrowopenings/confined space to prevent any lateral damage and for safe workingPC14. Provide signal / verbal direction for moving loads to co-workersPC15. Tilt, dip and turn suspended load to maneuver obstacles around the work placeusing multi point suspension techniquesPC16. Identify false modes and carry out emergency damage control

Complete post riggingactivities


PC17. Remove tools and tackles, slings etc. from the working area after job iscompletedPC18. Remove hoisting equipment, crane, chain blocks, pull hoists etc. from the work

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placePC19. Ensure the work site is left in clean and safe conditionPC20. Ensure all tools and tackles, slings, chain blocks etc. are returned to thedepartment store


Context(Knowledge of theCompany/Organisation andits processes)


KA1. Quality and damage checks to be done and importance of the sameKA2. Risk and impact of not following defined procedures/work instructionsKA3. Escalation matrix for reporting identified issues



KB1. Conversant with fastening practicesKB2. Knowledge of proper specifications of jacks, de shackles, clits, pulleys, chains,lifting tackles, slings etc.KB3. Knowledge of various rigging knots and their useKB4. Checks that need to be made to ensure that equipment is safe and ready to useKB5. Limits, fits and tolerancesKB6. Estimation of weight of the materialKB7. Knowledge of crane signals


Element Skills

A. Core/ Genericskills


SA1. Express statements, opinions or information clearly so that others can hearand understandSA2. Respond appropriately to any queriesSA3. Communicate with team members supervisor

B. Professional Skills Detail OrientationThe user/individual on the job needs to know and understand how to:

SB1. Pay attention to the load carrying ability of different areas before starting riggingoperationSB2. Ensure that all parts are tightly fastened according to given specifications beforehandover

Process OrientationThe user/individual on the job needs to know and understand how to:

SB3. Adhere to laid down processes for rigging operation

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SB4. Adhere to safety standards and procedures for riggingSB5. Escalate issues, concerns if any to supervisors, proactively

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NOS Version Control

NOS Code ISC/N0807

Credits(NSQF) TBD Version number 1.0Industry Iron and steel Drafted on 08/09/2014

Industry Sub-sector MechanicalMaintenance Last reviewed on 30/12/2014


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ISC/N0008: Use basic health and safety practices at the workplace---------------------------------------------------------------------------------------------------------------------------------------


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Overview

This unit covers health, safety and security at the workplace. This includes procedures and practices thatcandidates need to follow to help maintain a healthy, safe and secure work environment.

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Unit Code ISC/N0008Unit Title(Task) Use basic health and safety practices at the work place

Description This OS unit is about knowledge and practices relating to health, safety and securitythat candidates need to use in the workplace. It covers responsibilities towards self,others, assets and the environment.

It includes understanding of risks and hazards in the workplace, along with commontechniques to minimize risk, deal with accidents, emergencies, etc.


• Health and safety procedures• Fire safety procedures• Emergencies, rescue and first aid procedures


Element Performance CriteriaHealth and safetyprocedures

The user/individual on the job should be able to:

PC1. Use protective clothing/equipment for specific tasks and work conditions

Protective clothing includes:• Leather or asbestos gloves• Flame proof aprons• Flame proof overalls buttoned to neck• Cuff less (without folds) trousers• Reinforced footwear• Helmets/hard hats• Cap and shoulder covers• Ear defenders/plugs• Safety boots• Knee pads• Particle masks• Glasses/gloves/visors

Equipment includes:• Hand shields• Machine guards• Residual current devices• Shields• Dust sheets• Respirator

PC2. State the name and location of people responsible for health and safety in theworkplace

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Various areas are listed below:• On chemical containers• Equipment• Packages• Inside buildings• Open areas, public places etc.

PC3. State the names and location of documents that refer to health and safety in theworkplacePC4. Identify job-site hazardous work and state possible causes of risk or accident inthe workplaceHazards include:

• Working with electrical and thermal tools and equipment• Sharp edged and heavy tools• Heated metals• Oxyfuel and gas cylinders• Welding radiation• Surfaces: sharp, slippery, uneven, chipped, broken, etc.• Substances: chemicals, gas, oxy-fuel, fumes, dust, etc.• Physical: working at heights, large and heavy objects and machines, sharp

and piercing objects, tolls and machines, intense light, load noise,obstructions in corridors, by doors, blind turns, noise, over stackedshelves and packages, etc.

• Electrical: power supply and points, loose and naked cables and wires,electrical machines and appliances, etc.

PC5. Carry out safe working practices while dealing with hazards to ensure the safetyof self and others state methods of accident prevention in the work environment ofthe job role

Safe working practices include:• Using protective clothing and equipment• Putting up and reading safety signs• Handle tools in the correct manner and store and maintain them properly• Keep work area clear of clutter, spillage and unsafe object lying casually• While working with electricity take all electrical precautions like insulated

clothing, adequate equipment insulation, use of control equipment, drywork area, switch off the power supply when not required, etc.

• Safe lifting and carrying practices• Use equipment that is working properly and is well maintained• Take due measures for safety while working in confined places, trenches

or at heights, etc. Including safety harness, fall arrestors etc.Methods are:

• Training in health and safety procedures• Using health and safety procedures• Use of equipment and working practices (such as safe carrying

procedures)• Safety notices, advice• Instruction from colleagues and supervisors

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PC6. State location of general health and safety equipment in the workplacePC7. Inspect for faults, set up and safely use steps and ladders in general use

Faults :• Corrosion of metal components• Deterioration• Splits and cracks timber components• Imbalance• Loose rungs• Nuts or bolts, etc.

Set up:• Firm/level base• Clip/lash down• Leaning at the correct angle, etc.

PC8. Work safely in and around trenches, elevated places and confined areasPC9. Lift heavy objects safely using correct proceduresPC10. Apply good housekeeping practices at all times. Good housekeeping practices:

• Clean/tidy work areas• Removal/disposal of waste products• Protect surfaces

PC11. Identify common hazard signs displayed in various areasPC12. Retrieve and/or point out documents that refer to health and safety in theworkplace

Fire safetyprocedures


PC13. Use the various appropriate fire extinguishers on different types of firescorrectly.Fire extinguishers:

• Sand• Water• Foam• Co2• Dry powder

Fires:• Class A: Ordinary solid combustibles, e.g. wood, paper, cloth, plastic,

charcoal etc.• Class B: Flammable liquids and gases, e.g. gasoline, propane, diesel fuel,

tar, cooking oil and similar substances• Class C: Electrical equipment e.g. appliances, wiring, breaker panels etc.

(these categories of fires become Class A, B, and D fires when theelectrical equipment that initiated the fire is no longer receivingelectricity)

• Class D: Combustible metals such as magnesium, titanium, and sodium(these fires burn at extremely high temperatures and require specialsuppression agents)

Causes of fires:• Heating of metal

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• Spontaneous ignition• Sparking,• Electrical heating• Loose fires (e.g. Smoking, welding, etc.)• Chemical fires, etc.

PC14. Demonstrate rescue techniques applied during fire hazardPC15. Demonstrate good housekeeping in order to prevent fire hazardsPC16. Demonstrate the correct use of a fire extinguisher

Emergencies, rescueand first-aidprocedures


PC17. Demonstrate how to free a person from electrocutionPC18. Administer appropriate first aid to victims as required e.g. in case of bleeding,burns, choking, electric shock, poisoning etc.PC19. Demonstrate basic techniques of bandagingPC20. Respond promptly and appropriately to an accident situation or medicalemergency in real or simulated environments. Few general health and safetyequipment are mentioned below :

• Fire extinguishers• First aid equipment• Safety instruments and clothing• Safety installations, e.g. Fire exits, exhaust fans etc.

PC21. Perform and organize loss minimization or rescue activity during an accident inreal or simulated environmentsPC22. Administer first aid to victims in case of a heart attack or cardiac arrest due toelectric shock, before the arrival of emergency services in real or simulated casesPC23. Demonstrate the artificial respiration and the CPR ProcessPC24. Participate in emergency procedures. Emergency procedures are:

• Raising alarm• Safe/efficient evacuation• Correct means of escape• Correct assembly point• Roll call• Correct return to work

PC25. Complete a written accident/incident report or dictate a report to anotherperson, and send report to person responsibleIncident Report should capture:

• Name• Date/time of incident• Date/time of report,• Location• Environment conditions• Persons involved• Sequence of events• Injuries sustained• Damage sustained• Actions taken• Witnesses

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• Supervisor/manager notifiedDocuments:

• Fire notices• Accident reports• Safety instructions for equipment and procedures• Company notices and documents• Legal documents (e.g. Government notices)

Job titles:• Health and safety officer• First aid officer• Fire officer

PC26. Demonstrate correct method to move injured people and others during anemergency




KA1. State the names (and job titles if applicable), and describe where to find, all thepeople responsible for health and safety in a workplaceKA2. State the names and location of documents that refer to health and safety in theworkplace



KB3. Meaning of “hazards” and “risks”KB4. Health and safety hazards commonly present in the work environment andrelated precautionsKB5. Possible causes of risk, hazard or accident in the workplace and why risk and/oraccidents are possibleKB6. Activities and causes of risk and accidentKB7. Methods of accident preventionKB8. Safe working practices when working with tools and machinesKB9. Safe working practices while working at various hazardous sitesKB10. Where to find all the general health and safety equipment in the workplaceKB11. Various dangers associated with the use of electrical equipmentKB12. Preventative and remedial actions to be taken in the case of exposure to toxicmaterials

• Exposure: ingested, contact with skin, inhaled• Preventative action: ventilation, masks, protective clothing/equipment• Remedial action: immediate first aid, report to supervisor• Materials: solvents, flux, lead

KB13. Importance of using protective clothing/equipment while workingKB14. Precautionary activities to prevent the fire accidentActivities and causes:

• Physical actions• Reading• Listening to and giving instructions

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• Inattention• Sickness and incapacity (e.g. Drunkenness)• Health hazards (e.g. Untreated injuries and contagious illness)

KB15. Various causes of fireKB16. Techniques of using the different fire extinguishersKB17. Different methods of extinguishing fireKB18. Rescue techniques applied during a fire hazardKB19. Various types of safety signs and what they meanKB20. Appropriate basic first aid treatment relevant to the condition e.g. Shock,electrical shock, bleeding, breaks to bones, minor burns, resuscitation, poisoning, eyeinjuriesKB21. Content of written accident reportKB22. Potential injuries and ill health associated with incorrect manual handingKB23. Safe lifting and carrying practicesKB24. Personal safety, health and dignity issues relating to the movement of a personby othersKB25. Potential impact to a person who is moved incorrectly


Element Skills


Reading and Writing SkillsThe user/individual on the job needs to know and understand how to:

SA1. Read and comprehend basic content to read labels, charts, signage’sSA2. Read and comprehend basic English to read manuals of operationsSA3. Read and write an accident/incident report in local language or English


SA4. Question co-workers appropriately in order to clarify instructions and otherissuesSA5. Give clear instructions to co-workers, subordinates others

Decision MakingThe user/individual on the job needs to know and understand how to:

SA6. Make appropriate decisions pertaining to the concerned area of work withrespect to intended work objective, span of authority, responsibility, laid downprocedure and guidelines

B. Professional Skills Plan and OrganizeThe user/individual on the job needs to know and understand:

SB1. Plan and organize their own work schedule, work area, tools, equipment andmaterials to maintain decorum and for improved productivity

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Working with othersThe user/individual on the job needs to know and understand how to:

SB2. Remain congenial while discussing and debating issues with co-workersSB3. Follow appropriate protocols for communication based on situation, hierarchy,organizational culture and practiceSB4. Ask for, provide and receive required assistance where possible to ensureachievement of work related objectivesSB5. Thank co-workers for any assistance receivedSB6. Offer appropriate respect based on mutuality and respect for fellowworkmanship and authority

Problem SolvingThe user/individual on the job needs to know and understand how to:

SB7. Think through the problem, evaluate the possible solution(s) and suggest anoptimum /best possible solution(s)SB8. Identify immediate or temporary solutions to resolve delaysSB9. Identify sources of support that can be availed of for problem solving for variouskind of problemsSB10. Seek appropriate assistance from other sources to resolve problemsSB11. Report problems that you cannot resolve to appropriate authority

Analytical ThinkingThe user/individual on the job needs to know and understand how to:

SB12. Identify cause and effect relations in their area of workSB13. Use cause and effect relations to anticipate potential problems and theirsolution

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NOS Version Control

NOS Code ISC/N0008

Credits(NSQF) TBD Version number 1.0Industry Iron and steel Drafted on 23/07/2014Industry Sub-sector All departments Last reviewed on 30/12/2014


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ISC/N0009: Work effectively with others---------------------------------------------------------------------------------------------------------------------------------------


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Overview

This unit covers basic practices that improve effectiveness of working with others in an organisationalset-up.

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Unit Code ISC/N0009Unit Title(Task)

Work effectively with others

Description This unit covers basic etiquette and competencies that a candidate is required topossess and demonstrate in their behaviour and interactions with others at theworkplace.


· Ensure appropriate communication with superiors, peers and others as applicableat work place

· Demonstrate appropriate behaviour and etiquette at work place


Element Performance CriteriaEnsure appropriatecommunication withsuperiors, peers andothers as applicableat work place


PC1. Accurately receive information and instructions from the supervisor and fellowworkers, getting clarification where requiredPC2. Accurately pass on information to authorized persons who require it and withinagreed timescale and confirm its receiptPC3. Provide information to others clearly, at a pace and in a manner that helps themto understand

Demonstrateappropriatebehaviour andetiquette at workplace


PC4. Display helpful behaviour by assisting others in performing tasks in a positivemanner, where required and possiblePC5. Consult with and assist others to maximize effectiveness and efficiency incarrying out tasksPC6. Display appropriate communication etiquette while workingPC7. Display active listening skills while interacting with others at workPC8. Use appropriate tone, pitch and language to convey politeness, assertiveness,care and professionalismPC9. Demonstrate responsible and disciplined behaviours at the workplacePC10. Escalate grievances and problems to




KA1. Legislation, standards, policies, and procedures followed in the company relevantto own employment and performance conditionsKA2. Reporting structure, inter-dependent functions, lines and procedures in thework areaKA3. Relevant people and their responsibilities within the work areaKA4. Escalation matrix and procedures for reporting work and employment relatedissues

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KB1. Various categories of people that one is required to communicate and co-ordinate with in the organizationKB2. Importance of effective communication in the workplaceKB3. Importance of teamwork in organizational and individual successKB4. Various components of effective communicationKB5. Key elements of active listeningKB6. Value and importance of active listening and assertive communicationKB7. Barriers to effective communicationKB8. Importance of tone and pitch in effective communicationKB9. Importance of avoiding casual expletives and unpleasant terms whilecommunicating professional circlesKB10. How poor communication practices can disturb people, environment andcause problems for the employee, the employer and the customerKB11. Importance of ethics for professional successKB12. Importance of discipline for professional successKB13. What constitutes disciplined behaviour for a working professionalKB14. Common reasons for interpersonal conflictKB15. Importance of developing effective working relationships for professionalsuccessKB16. Expressing and addressing grievances appropriately and effectivelyKB17. Importance and ways of managing interpersonal conflict effectively


Element Skills


Reading and Writing SkillsThe user/individual on the job needs to know and understand how to:

SA1. Read and comprehend basic content to read labels, charts, signage’sSA2. Read and comprehend basic English to read manuals of operationsSA3. Read and write an accident/incident report in local language or English


SA4. Question co-workers appropriately in order to clarify instructions and otherissuesSA5. Provide clear instructions to co-workers, subordinates others

Decision MakingThe user/individual on the job needs to know and understand how to:

SA6. Make appropriate decisions pertaining to the concerned area of work withrespect to intended work objective, span of authority, responsibility, laid down

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procedure and guidelines

B. Professional SkillsPlan and OrganizeThe user/individual on the job needs to know and understand:

SB1. Plan and organize their own work schedule, work area, tools, equipment andmaterials to maintain decorum and for improved productivity

Working with othersThe user/individual on the job needs to know and understand how to:

SB2. Remain congenial while discussing and debating issues with co-workersSB3. Follow appropriate protocols for communication based on situation, hierarchy,organizational culture and practiceSB4. Ask for, provide and receive required assistance where possible to ensureachievement of work related objectivesSB5. Thank co-workers for any assistance receivedSB6. Offer appropriate respect based on mutuality and respect for fellowworkmanship and authority

Problem SolvingThe user/individual on the job needs to know and understand how to:

SB7. Think through the problem, evaluate the possible solution(s) and suggest anoptimum /best possible solution(s)SB8. Identify immediate or temporary solutions to resolve delaysSB9. Identify sources of support that can be availed of for problem solving for variouskind of problemsSB10. Seek appropriate assistance from other sources to resolve problemsSB11. Report problems that you cannot resolve to appropriate authority

Analytical ThinkingThe user/individual on the job needs to know and understand how to:

SB12. Identify cause and effect relations in their area of workSB13. Use cause and effect relations to anticipate potential problems and theirsolution

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NOS Version Control

NOS Code ISC/N0009

Credits(NSQF) TBD Version number 1.0Industry Iron and steel Drafted on 23/07/2014Industry Sub-sector All departments Last reviewed on 30/12/2014
