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Indiana UniversityProfessional Opportunities Orientation Program
September 26, 2000
Keane Consulting Group Representatives...
Heather BurtonSenior Consultant,B.S. Management, Marketing ‘99Stacy Roberts
Manager,B.S. Marketing,
Legal Studies,International Studies ‘97
A subsidiary of Keane, Inc.
Operations strategy and implementation leadership across mission-critical
business and technology initiatives
130 consulting professionals based inthe East, Midwest, and West
Hands-on experience across a wide range of industries
Who Is KCG?
What is Consulting?
IT Solutions & ImplementationIT Solutions &
Implementation
KEANE
Business Strategy
Operations Improvement
Assisting clients in executing their
business strategy and increasing
operational effectiveness by aligning people,
process, and technology
What is Operations Consulting?
Situation: A $16 billion manufacturer of industrial products faced commoditization and diminishing sales of one of its core products. The company sought to leverage the Internet to spur growth opportunities.
Operations Improvement Consulting
Case Study #1
Approach: Interviewed client staff,
customers, and distributors
Conducted competitive and industry research
Identified internal and external growth opportunities
Developed the e-business strategy
Results: Recommended a variety of
unique solutions to meet the disparate needs of multiple customer segments
Prioritize implementation projects to:
• Prepare the organization operationally
• Enable distributors and alliance partners
• Mine customer organizational knowledge
Operations Improvement Consulting
Case Study #1
Situation: Citizens of a large U.S. city were displeased with the government’s ability to quickly resolve and communicate a service request.
Operations Improvement Consulting
Case Study #2
Approach: Interviewed all staff members in
the department Attended “demos” of existing
systems in use Met with representatives from
other cities to learn their process
Results: Recommended a
single system to capture and track all service requests
Gathered all required information from the citizen once
Created a self-funding implementation plan
Operations Improvement Consulting
Case Study #2
Experience and responsibility
Constant challenges
Industry exposure
Problem-solving opportunities
Compensation
What Are the Benefits of a Consulting Career?
BenefitsBenefitsBenefitsBenefits
Travel
Learning Curve
Resistance
Pace
Performance expectations
What Are the Challenges of a Consulting Career?
ChallengesChallengesChallengesChallenges
Senior Consultant
Manager
Senior Manager
Vice President
Consultant
Senior Vice President
What is the Career Path?President
Business and Industry Resources
Fast Company
Business Week
Fortune
Red Herring
Wall Street Journal
www.Kennedyinfo.com
www.upside.com