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INDRA
Indra’s Healthcare profile & offeringFebruary 2009
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INDEX
01 About Indra
02 Indra’s Health profile
03 Indra’s Health References
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Who we are
� The premier IT company in Spain and a leading IT multinational in Europe and Latam
� € 2,380 M in revenues
� 29,000 professionals
� 94 countries
� € 500 M invested in R&D in three years
GENERAL PRESENTATION
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Leader in segments and vertical marketsGENERAL PRESENTATION
Distribution by markets
Distribution by geography
Services 27%
Solutions73%
Spain68%
Latam9%
Rest of Europe
16%
Others4%
USA3%
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Chile China Colombia Congo Costa Rica Croatia Czech Republic Dominican Republic Ecuador Egypt El Salvador Ethiopia Finland France Germany Greece Guatemala Honduras Hungary India Indonesia Ireland Israel Italy Jordan Kazakhstan Kenya Latvia Libya Lithuania
AlgeriaAndorra Angola Argentina Armenia Australia Austria Bahrain BelgiumBelize Bolivia Bosnia Herzegovina Botswana BrazilBulgaria CameroonCanadaCape Verde
SpainSwitzerlandSyriaTunisiaTurkeyUganda UkraineUnited ArabEmiratesUnitedKingdom United StatesUruguay Venezuela Vietnam Zambia Zimbabwe
LuxembourgMacedonia Malta MexicoMoldavia MonacoMorocco Mozambique NetherlandsNew ZealandNicaragua Nigeria NorwayOmanPanamaParaguay PeruPhilippinesPolandPortugal Puerto Rico RomaniaRussiaRwanda Saudi Arabia Serbia andMontenegro SingaporeSlovakiaSouth AfricaSouth Korea
STRONG INTERNATIONAL PRESENCE FOCUSED ON GEOGRAPHICAL MARKETS WITH HIGH POTENTIAL GROWTH
GENERAL PRESENTATION
More than20.000 projectsper year
…whichrepresent
85%of World
GDP Over
30 subsidiaries
References in more than
90 countries…
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DIFFERENTIAL BUSINESS MODEL
Provider of allspanishcompanieslisted in
FortuneGlobal 500
GENERAL PRESENTATION
Top-rankedclients
Innovationand Talent
Own solutionsand
technology
€500 M invested in R&D in 3 years
29,000 professionals
Own solutions
for everyindustry
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MAIN SHAREHOLDERSSHAREHOLDERS & INDRA STOCK MARKET PERFORMANCE
Caj
a M
adrid
2nd European IT services company
by market capitalization
€2.700 MMarket
capitalization
20%
Caj
astu
r
5%
Cas
a G
rand
e de
Car
tage
na
5.7%
Uni
ón F
enos
a
15%
Fre
e-flo
at
54.3%
Caj
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adrid
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SINCE THE IPO, INDRA HAS SHOWN A MORE STABLE PERFORMANCE THAN THE SECTOR AVERAGE
SHAREHOLDERS & INDRA STOCK MARKET PERFORMANCE
-8%-44%
-90%-53%
262%
-150%
-100%
-50%
0%
50%
100%
150%
200%
250%
300%
Indra IBEX 35 NASDAQ FTSE eTX EuropeanCompanies
Sector
IBEX
Stock Market Performance IPO – December 2008
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2008: ANOTHER YEAR OF GROWTH ECONOMIC – FINANCIAL INFORMATION
Revenues
2,380M€
2,168M€
2007 2008f
1,406M€
2006
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PROFITABILITY LEVELS HIGHER THAN SECTOR AVERAGE
ECONOMIC – FINANCIAL INFORMATION
(1) Excluding the extraordinary integration costs(2) Average of the 12 principal European companies in market capitalization
6.9%
11.4%
Indra2008f
Sector 2008f(2)
11.1%
Indra2007(1)
2008 EBITMargin
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MANAGEMENT MODELBUSINESS MODEL
AM
Outsourcing
BPO
Other
Energy & Industry
Financial Services
Public Administration & Healthcare
Telecom & Media
Transport & Traffic
Defence & Security
National
International
Sol
utio
nsS
ervi
ces
GEOGRAPHYMARKETSOFFERING
Consulting
Own solutions
Third-party solutions
Integration & systemsdevelopment
Network
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INNOVATION + TALENT
R&D&i 3 years
€ 500MCollaboration with more than 100 universities and research centres
29,000 professionals78% graduates and higher qualifications
Over 40 nationalities
International: More than 6,500 professionals
BUSINESS MODEL
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VERTICAL MARKETSOFFERING AND MAIN CLIENTS
10%
Tel
ecom
& M
edia
13%
Fin
anci
alse
rvic
es
14%
Pub
licA
dmin
istr
atio
n&
H
ealth
care
16%
Ene
rgy
& In
dust
ry
18%
Tra
nspo
rt&
Tra
ffic
29%D
efen
ce&
Sec
urity
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HORIZONTAL OFFERING SUMMARYOFFERING AND MAIN CLIENTS
IT Innovation andManagement________________
Enterprise ContentManagement________________
Digital markets________________Geospace andEmergingTechnologies________________
Architectures andplatforms________________
Change Management________________
IT CONSULTANCY
IT Management and ITIL Consultancy________________
Customer support________________
Infrastructuremanagement________________
Applicationmanagement________________
Technologicalsupport forprocesses________________
Technologicalupdating________________
OUTSOURCING
Securityarchitectures________________
Electronic signatureand certification________________
Identitymanagement________________
Management centres________________
Infrastructureprotection________________
Border surveillance________________
Intelligent video-surveillance system________________
Securecommunications
SECURITY
ERP________________
BI________________
CRM________________
Self - Service IVR________________
THIRD PARTY SOLUTIONS
UnifiedCommunications________________
Corporativeconnectivity________________
Transport networks________________
Radio communications________________
IP Contact centre infrastructures
________________
NETWORKS
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QUALITYAWARDS AND REPUTATION
� More than 20,000 projects managed per year� 96% of highly satisfied or satisfied clients� Among the first 20 companies worldwide in Project
Management
UNE-EN ISO 9001:2000
Project managementmethodology CMMi 3
ISO 20000 ITIL Best practices
Certifications in the Defence industryPECAL 2110/PECAL 160
Certifications in the Aerospace industryUNE-EN 9100
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INDEX
01 About Indra
02 Indra’s Health profile & offering
03 Indra’s Health References
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HEALTHCAREINDRA’S HEALTH PROFILE
2/3 of the Spanish populationare treated in health centres with Indra technology
� Spanish leader in Digital Health� 700 professionals in Health projects and consultancy� Proprietary solutions� Indra is the IT reference in terms of Health in Spain
� Strategic customers in the Public and Private sector� Andalusia, Valencia, Galicia, Castilla-La Mancha, Aragón, Madrid,
Spanish Ministry of Defence, Red.es, etc.� Grupo Capio, Grupo Quirón, etc.� International Clients
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Proprietary solutions developed with our customersINDRA’S HEALTH PROFILE
� Spanish Health system as a reference: Diraya (SAS), Abucasis-II (Valencia Region), Ianus (Galicia), etc.
� Hospital Management (Andalusia, Grupo Capio and Quirón)
� Digital Medical Image (Castilla La Mancha, Ministry of Defence, Aragón)
� Electronic Prescription: Leader in Spain� Health CRM: Salud Responde as European reference
Health NetworkPublic Health
Management
environments in
Primary andSpecialised Care
HospitalManagementHospital Environments,
both Public and Private
HIS and ERP
Social-Health
Social-HealthEnvironments
Occupational Health
Health Surveillance
and OccupationalRisk Prevention
Medical Image
Radiology and Digital
Medical Image
(RIS-PACS)
ElectronicPrescription
Management of
Pharmaceutical Provisionand Electronic
Prescriptions
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Healthcare 2.0: a new, more complete value chain INDRA’S HEALTH OFFERING
Medical History evolves towards Health History, incorporating details about the patient’s health state, occupational health, social details, etc.
Health History
Electronic Health Station
Medical Station
Nursing Station
Systems become the real support of assistance activity. Information flows with no delays. Information for therapeutic actions is universal and immediate
ERP HealthAccountingFinancePurchasesWagesInventory
The management of different administrative tasks is integrated together with assistance systems.
Electronic Prescription
Direct electronic order from the doctor to the Pharmacy to provide the prescribed drug, no matter where the pharmacy is
Telemedicine
Information is available whenever and wherever necessary, with easy access for experts and patients avoid trips
Multichannel Health Portal for the Public
Monitoring
Cutting-edge technology enables patients to be monitored 24-hours a day, even when at home
Health Contact Centre
CRM –based solutions that facilitate the management of different services
Social and Health Assistance
Comprehensive management of residential centres and multidisciplinary follow-up of residents. All information is registered in an individual Health History per person.
Health Surveillance and Occupational Risk Prevention
Health History is complemented by Occupational Medical History with the risks and illnesses associated to each job
HIS, PHCPrimaryAppointmentsAdmissionOperating theatresPharmacyLaboratoryRIS
Solutions are geared towards the improved management and monitoring of patients in health centres
DigitalMedical Imaging
Medical image processing makes diagnosis easier and they can be consulted anywhere
Administrative
Solutions
Healthcare 1.0
Other administrative tools
Solutions for the
ProfessionalSolutions for the
Public
Services that allow the public to access the Health system and their own Health History, available through several channels: mobile telephones, Internet, PDA, DTT…
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� Individual Health History integrates all facets of a person’s assistance information: health, social and occupational welfare.
� Available whenever and wherever necessary for health assistance and improves accessibility to services and assistance.
Healthcare 2.0 and Health HistoryINDRA’S HEALTH OFFERING
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Healthcare 2.0 and Health Stations
� It enables you to access, manage and organise assistance information in an ergonomic way thanks to a tactile, wireless technologic device that allows health professionals or auxiliary staff to offer a personalised service on the move
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Healthcare 2.0 and the Electronic Prescription
� Electronic prescriptions free the practitioner from issuing prescriptions for ongoing treatments.
� This system offers the one-step prescription. Chronic patients need not visit the doctor for their prescriptions.
� It promotes a rational use of drugs and fights illegal drug sales and fraud
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Healthcare 2.0 and e-health
� Healthcare Centres and Virtual Offices via conventional channels, DTT or personal mobile devices
� Services portfolio, my appointments, my health history, my treatments…The Health Contact Centre offers the public a comprehensive service, which allows them to obtain information, receive answers to queries, manage tasks, avoiding trips to the Centre
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Healthcare 2.0 and Medical Digital Imaging
� It allows health specialists to make diagnoses anywhere, with no delays and without trips for the patients
� It facilitates state-of-the-art clinical and surgical techniques, like multi-mode imaging, 3D visualising (neuronavigation, neurosurgery), 3D volumetry, data processing and chemical spectre parameters
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Healthcare 2.0 and Telemedicine
� Virtual hospital
� Tele-diagnosis of tests through image
� Tele-education
� Tele-assistance
�Online consultations with specialist doctors
� Electronic transmission of vital signs in emergency journeys
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Healthcare 2.0 and Monitoring
� Provides patients full assurance regarding medical monitoring and allows quick reaction to problems derived from any symptom
� Provides the doctor or assistant with ongoing information, without the need to alter the patient’s daily routine whilst saving time and money in journeys
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Healthcare 2.0 and Location
� WiFi location system, Area Check and Alarm Management, allowing the location of a specific device to be ascertained
� Allows the position of critical assistance devices to be visualised in real time
� In the event of an emergency (fire, explosion, etc.), it can check areas with people who require assistance
INDRA’S HEALTH OFFERING
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Healthcare 2.0 and Occupational Health
� Health surveillance and occupational risk prevention aims to protect workers’ health, through the prevention of risks that arise in their job
� Full health examinations are included in the Health Record for subsequent epidemiological studies or other health-related studies
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Healthcare 2.0 and Social-health Care
� Social-health care that guarantees a quality service for the elderly, dependentchronic patients and people with terminal illnesses
� Tele-assistance services with electronic devices (bracelets, alarm centres, detectors, etc.) for health emergencies
Management of Residencies
Social Services DelegationsCentralised management:• Exploitation/Statistics
• Quality Management
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Healthcare 2.0 and Virtual Therapy
� The use of interactive virtual environments and increased reality systems support the practice of all sorts of therapies, whether physical (occupational) or psychical (emotional), as well as simulation models and virtual environments for distance collaboration
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INDEX
01 About Indra
02 Indra’s Health profile & offering
03 Indra’s Health References
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POSITION
LEADERS IN SPAIN WITH EMBLEMATIC PROJECTS IN BOTH PUBLIC AND PRIVATE ENVIRONMENT
� Integral offer that covers a new & complete value cha in� 500+ professionals dedicated to projects & consultancy in Healthcare� Wide offering in own solutions and alliances & partnership with third
party SW
� Leaders in strategic Spanish health organizations� 13 Regional Healthcare Service Providers (Public)� National Health organizations (Ministry of Health, Ministry of Defence,
Red.es)� Private Hospitals and Health Corporations� Health IT Systems for 2/3 of the Spanish population
� The current offering has allowed a fast development i n international markets� Azores (Portugal)� Tunisia, Morocco, Jordan� Mexico, Argentina, Brazil
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Private Health Corporations:
� CAPIO Healthcare Hospitals and HQ: 16 hospitals
� Valdemoro, Fundación Jiménez Díaz, Hospital General de
Catalunya, …
� San Juan de Dios Hospitals : 13 hospitals
� Hospital San Rafael, León, Santander, Burgos….
� Quirón Hospitals : 7 hospitals
� Valencia, Madrid, Barcelona, ….
� Hermanas Hospitalarias del Sagrado Corazón de Jesús : 5 hospitals.
PRIVATE HEALTHCAREINDRA - EXPERIENCE
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Public Healthcare :� Present in almost all the regional healthcare services.
PUBLIC HEALTHCAREINDRA - EXPERIENCE
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Other public hospitals:� Hospital Doce de Octubre
� Hospital Ramón y Cajal
� Hosital Miguel Servet
� SESCAM Hospitals (Castilla La Mancha health service)
� Andalusia Hospitals
� Empresa Pública Bajo Guadalquivir, Empresa Pública de Poniente
� Empresa Pública Alto Guadalquivir
� Consorcio Hospital Provincial de Castellón.
� Consorcio Hospital General Universitario de Valencia.
� Hospital Marina Alta, Denia.
� Hospital Clínico Universitario, Valencia.
� Hospital Dr.Peset, Valencia
� Centro de Alta Resolución El Toyo, Almería
� Hospital de la Cruz Roja, Madrid.
� Hospital de Úbeda, Jaen.
� Hospital de la Inmaculada, Almería.
PUBLIC HOSPITALSINDRA - EXPERIENCE
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TUNISIA� National Health IT Planning
MOROCCO� Ministry of Health, pilot project for the 5 first hospitals
PORTUGAL:� Saudaçor Project, entire Azores islands Health net
DOMINICAN REPUBLIC:� 21 Public Hospitals
INTERNATIONAL HEALTH INDRA - EXPERIENCE
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VENEZUELA:� Hospital Central de Maracay
� PDVSA (Health service of Petróleos de Venezuela, S.A.)
EL SALVADOR:� Instituto Salvadoreño de Seguro Social, 6 hospitals
JORDAN:� Diabetic Centre.� Ishtishari Hospital.
MEXICO:� Hospital Regional del Bajío, León.
INTERNATIONAL HEALTHINDRA - EXPERIENCE
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Avda. de Bruselas 35 28108 Alcobendas, Madrid SpainT +34 91 480 50 00F +34 91 480 50 80www.indracompany.com
