Induction for New Employees 2015 - Royal Commission into ... · direction in the CatholicCare Sydney Strategic Plan 2013-2016. A key strategy articulated in A key strategy articulated

APPENDICE KK

CatholicCare

CatholicCare Sydney

Induction for New Employees 2015

CAT.0001.001.0883

CatholicCare Induction Manual for New Employees

CatholicCare Sydney 2015 - ABN 67 561 712 586

Privacy Notification Disclaimer CatholicCare Sydney acknowledges and respects the privacy of individuals. The information available in this document is intended for CatholicCare Sydney's new employees and may contain confidential information. If you are not the intended recipient, please do not use, distribute or copy this document. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you.

Reproduction in whole or in part by electronic, mechanical or chemical means including photocopying recording or by any information storage and retrieval system, in any language, is strictly prohibited except in accordance with the Copyright Act 1968.

The information contained within this document is for illustrative purposes only.

CatholicCare Sydney and its employees accept no responsibility or liability whatsoever for any act or omission upon the contents of this document.

CatholicCare Sydney Level 10 133-141 Liverpool Street SYDNEY NSW 2000 AUSTRALIA

Ph: (02) 9307 8100 Fax: (02) 9261 0510 Web: www.catholiccare.org

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Contents

Message from Chief Executive Officer, Bernard Boerma .. .... .. ... .. .... ...... ... .. .. . ..... ..... 3

CatholicCare: Serving the Community for almost 75 years ..................................... 4

Our Mission, Vision and Values ... ..... ........................................................................ 5

An Introduction to CatholicCare ...... .. ..... ............. .............................. ....................... 6

CatholicCare and the Archdiocese of Sydney ............... ............................ ....... 6 Person-Centred Framework .. . . .. ........... ... ........ ... . .. .. .. .. ... .... .. ..... .... . . ... ... .. . . . . .... . 7 CatholicCare Snapshot 2004-2014 ............ ....................... ................................ 10

CatholicCare's Divisions and Programs ............... ................. ..... ............................... 11

Accommodation and Home Support Division .. .... .. .. ..... .. .. ... ... .. ..... .. .. .. .. .. .. .. .... 11 Disability, Mental Health and Carers Division ........ .......................................... 12 Families and Community Divisions ............. ............................................ ......... 12 People and Culture ...... ............. .......... .... ......................... ................................. 13 Corporate Support ...................................... .................... .............................. ... 15 St Patrick's Institute of Education ........ ............................................................ 15

Work Health and Safety/Quality Management System · .......................................... 16

CatholicCare Site Information .................................................................................. 17

CatholicCare City Office Contact Information .. ........................ ........ .... ......... .. ......... 19

CatholicCare Organisational Chart ................................................. ...... .................... 20

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A Message from the Chief Executive Officer

We1come!

On behalf of all of your new colleagues, I welcome you to CatholicCare . . I sincerely hope that you enjoy your new role and that the factors that motivated you to join us are reflected in the satisfaction and sense of achievement that you derive from working with us.

The capacity to serve those in need is a privilege. Now in our 74th year of providing service and support to the whole community, our person centred approach to service emanates from our strong commitment to Catholic Social Teachings, our Mission and our Values.

Our Mission, as the official welfare agency of the Catholic Church . in the Archdiocese of Sydney is, as an instrument of Christ's liberating presence in the world, to enable the social and emotional wellbeing of communities, families and individuals living in the Archdiocese.

As you begin your employment with us, I invite you to participate fully in our On-boarding program. The first few weeks and months in your new role will be an exciting and important time for you to get to know us, to better understand our culture and the fabulous contribution made by our highly skilled and dedicated employees and the many volunteers who give so generously of their time to support others.

CatholicCare's culture is mission-driven. Our Values are grounded in the principles of Catholic Social Teachings. Our approach to service is person centred and our relationship with funding bodies is very positive. We are an agile organisation that stands ready to expand our extensive range of programs to meet new and emerging needs within the community.

I trust that you will find the On-boarding experience to be a valuable one for you and that your new role will be immensely satisfying. Serving those in need is a privilege not to be taken lightly.

Bernard Boerma Chief Executive Officer CatholicCare

February 2015

Bernard Boerma

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CatholicCare:

Serving the community for almost 75 years

In November 1940 four inspirational women, Norma Parker and Constance Moffitt (pictured at right), Elvira Lyons and Eileen Davidson worked closely with the Archbishop of Sydney, Norman Gilroy, to establish a Catholic Welfare Bureau to meet the needs of families, children and individuals through the provision of quality services and support.

Support for the family unit has always been central to the services provided by CatholicCare.

Over the years, we have grown substantially. We now:

• deliver well over 100 programs including marriage guidance and support programs, adoption and foster care, aged care, mental health and disability support, programs supporting young people and those experiencing abuse, addictions and homelessness;

• manage a number of Group Homes and conduct transition to work programs for school leavers and job placement programs focusing, in particular, on those who have intellectual or other disabilities and those who have been unemployed for long periods of time;

• provide Chaplaincy programs including support for people in hospitals and correctional institutions.

Our employee number now exceeds 880 and we are fortunate to be supported by well over 200 volunteers. We operate from over thirty principal office sites throughout the Archdiocese.

Our annual budget now exceeds $60,000,000 pa.

We are also fortunate to have a Board of Directors comprised of eminent and highly experienced business executives and clergy who give freely of their time and expertise to support, guide and strengthen CatholicCare.

CatholicCare is a Mission-focussed agency committed to serving the needs of the whole of the community within the Archdiocese of Sydney.

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Our Mission

CatholicCare Sydney is the official welfare agency of the Catholic Church in the Archdiocese of Sydney. The mission of the agency, as an instrument of Christ's liberating presence in the world, is to enable the social and emotional wellbeing of communities, families and individuals living in the Archdiocese.

Our Vision

CatholicCare's vision is for a society in which there is full recognition of individuals' rights and responsibilities, and that enables the dignity, wellbeing and participation of all persons.

Our Values

CatholicCare's values define the way that our people relate to the community, those we serve and to each other as managers, employees and colleagues.

CatholicCare values:

• Human dignity and worth

• Commitment to justice

• Integrity

• Accountability

• Excellence

• Accessibility

As a Catholic agency:

• we are guided by the Catholic Social Teachings and the Gospels

• we have developed a Person Centred Framework to enable the social and emotional

wellbeing of communities, families and individuals living in the Archdiocese

• our Code of Ethics and Conduct articulates the standards of behaviour expected of

us in the workplace.

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An Introduction to CatholicCare

CatholicCare and the Archdiocese of Sydney

CatholicCare is the official welfare agency for the Catholic Archdiocese of Sydney. The Archdiocese is structured around a geographic area that takes in much of the Sydney basin from Broken Bay in the North to Wollongong in the South and Parramatta in the West.

The Archdiocese of Sydney comprises almost 130 parishes and undertakes a range of different works to provide services, care and support to people, including many who are in need or under threats of various kinds. The works of the Catholic Church in Sydney can be grouped under the following seven broad categories:

• Aged Care • Education • Health Care • Prayer, Worship and Liturgy • Solidarity and Justice • Vocations and Seminary • Youth and Young Adults Ministry

The Most Reverend Anthony Fisher OP was recently appointed as the new Archbishop of Sydney. He succeeded Cardinal George Pell who was appointed to a new senior role in the Vatican in 2014.

PARRAMATIA DIOCESE

BROKEN BAY DIOCESE RYDE DEANERY_'

CONIZ0RO DEANERY

WESTERN DEANERY AUBURN·BANKSTOWN ASHFIEL[>.(ANTERBURY

NOf\THERN DEANERY

' 1··

EASTERN DEANERY

DEANERY DEANERY CITY DEANERY

WOLLONGONG DIOCESE

STGEORGE DEANERY

DEANERY

The Catholic Archdiocese of Sydney

RANDWICKBOTANY DEANERY , ' ( '

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CatholicCare's Person-Centred Framework

A person-centred organisation has people at its heart - both the people it supports and the people it employs. Person-centred approaches see the individual, not the system, as a priority.

CatholicCare seeks to be a leader within the broader human services sector by embedding an explicitly person-centred approach to all of our services. This has been set as a strategic direction in the CatholicCare Sydney Strategic Plan 2013-2016. A key strategy articulated in the plan is the development of a uniquely CatholicCare Person-Centred Framework.

The key elements of the CatholicCare Person-Centred Framework are CatholicCare's Mission, Vision and Values; Code of Ethics and Conduct; Mission Discernment and Decision Making Tool; person-centred approach to the organisation; person-centred approach to service; and Catholic Social Teaching.

This framework articulates the person-centred approach which underpins CatholicCare's culture, procedures, policies and services. The Framework can be accessed on the CatholicCare Intranet.

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WHYA PERSON

CENTRED FRAMEWORK?

The transition to a more person-centred approach to service

delivery brings Important change. Find out mom about what a person-centred

frnm(IWOr1t ls ond why it's central to CatholicCare Sydney's futum.

'Plnon«'Jllfed approadl' a w<ilru;OO lefTI, b.£ d's iTpatanl 10 ~ whal it mcS'1S lor the peop'c '"I! supJM" w.c Iv CaltitllcQue. srA the orgarisa ion as a wtde. /\ person a:r.atd o is&tli:n h5l5 pt'Op~ BI s hc!ail - bo1h lho people ~ 3JllPClfl& and tm poop~ 11 err~IC7)'i.

Fe< tho peoplG VIC 51.flPOrt apnc.o-oenlrodSDproa:h m:unsiqipcrt is~ anxro tho'r s;pinuins. tltrmgtm ar.o lh. sl-nkl dclcrmro lllil '5i!Jll'Qf1 lhay raceiYo aid bo ~vm!<Uc rmknd - ·cr.s lhac v.•l - 10 I'm po!irivo end ftjllng tve&.

For CalhdiJQro as an organsniM, ap;;rD!-~ ~pioodi is n:«a..-ti!d in how wo v.'C¥k with lho ~we~ srd i; a: tro han al vstaH membas and volJntoors iilcract l\ith llilch<Xhc! as members cl ~fe.Call'~fami',i. Tho roc;pcct and 51Jppat thal wn sMN taNaiili 11':! pcoi::e we i;p:1rt mlliJ ta paralelod with ths oommilimrl! l'1ll vie gw tocn a:i i':!!gu36.

Wi:h lhola.nchol lheND!Surdtr11ey, W<>sl!Fdcn a.;;po !'ll<nl!Olmmt maluld by translormaiio:i. nol ~ lt.c a'lli! atdS!bfiy buf across iil or our sM'ices. 1hem oomDS a time wtien w~ s'?ri:Jy muxl ll)CVI) be¥nf wtl'll · . tD 1\tial m9it be. Thal liTie ill J'KJW.

The Elements of CatholicCare's Person-Centred Framework

At e very heon of CatholicCare's mission, vision and \ialues is Iha

belief tlal GV9rf pllfSOn is val.\Jable.. ca11101tcC3m"s

miss on. vision and vakles align strongly with person

oentred .approaches.

eatoolicCare is inft1&1Coo tr1 GatOOllc Social Teac · ng

and the mission ol lhG Calholic: au.11:h in Sydnoy.

DisairmiClflt is used t:J idoo!Jfy the seMc9s.

pQ[icilJIS end decisions most in line v..ith oor identity.

Galhofic Social T9aching gi~ CatholicCare's

person-centred framework a distinctive theological foundation and pro\lides th9 point of c!Tfference

between our approach and that of others.

Becoming a p9fSOllc9n1red organisation

begins on Ill& 'inside'. It is ref!Qcted in the c~U'e of tha OIQanisatlon, its

mission. vision and values, and tha practices of staff.

.5+13.115.!l'ff;'f 11.lllf k CatholM:Caro's Cod9 at Ethics 8f1d Conduct sels out the principles, values

lllld pracliCGS that underpin our mission. and provides

framework for behaviour and dl!C'ision mal<i.ng for

staff 1111d \'OI unloors.

Cal.holicC(l[Q's approach to service is Jl(llSOO-conlllld

because we try 1o see tlMI peopre we support

u God !1895 ttmm. At the same line, we aooompany

poopl9 by lr)tng to see 'througf'I their 9¥QS1

•

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CatholicCare as a Person-Centred Organisation

There are eight key features that have blMNI identified as being critic-al to the foundation of a 'best practice' person-centred organisation. They include:

1 I ' lfl'ldershp 2 ed Woo:; end IJijojs

3 Outcomes for lodivdJ3s 4 Commorily Focu9 6 ~' aed rm:lvaJued 6 lndvidual and ()ganlsaJlooiil Le.rurmg 7 WQ!ki,g T< otilff

lhcoo~ al..~ of a be61 prac1i.:;e' person-ccoued Df~ticn tall on a dimir;1iv dii1r.illlllf n fidi>I ol Cati"dc Social Toacliog. lhls is Whal dril holc:C:ue'sWliµl P"SCfl·ConUtd Framewcrk. You C<r1 l!l(JXore

>.nq..e foaluras ail CIU! pason-ccnucd .. anework below. 8 Pi:non Con!r!!d Plactms 81'.ilOOdod Aciosa lho ~on.

SERVANT LEADERSHIP

Fcir 01 isl;i;ns. lea~ 1s mcidl!lkxl by Jl!Sl.IS Chist, who came to serve, not to be eawd, and who laid da.m his IHe out of love for hurrarki\d.

VALUES AND BELIEFS

Our milll!ion, vision and values are born ou1 ol ll<Jf Ctmtiao l!l!lh. Workilg wi hin QnholcCem mr.\sns uphticfing the org3risa!ion~ va!oos end beliefs.

RESPECT FOR INDIVIDUALS

Wo sea pooplil through 10 ayoo of Jmus aa v ual:lc. unlquo and Cll!illcd io lhe imago or God. Wo ru:ogniso people am responsible IOI lllllir CM'/1 ws.and re;p!C1 thedocisions they mal<o.

COMMUNITY AND CHURCH

(',mhr:liicCll!I! e: • Is lo s!Joogthc<0 famios and oarrmu s. As llJo Church exisJs loc the sake of God's Kingdom, so CalholicCEltl works for a sao.uly tliat promolm; the c:q.ny. ' y and p.M:i:lpiiion of all people.

EMPOWERED AND VALUED STAFF

Sto9!Jl'l"3 sod< to 9.1pp011 SIB in 11'.o d!!il.U)• of pe<SOfl·cenlred care lhrou!ti empowemiem,

mcm .. sgement and collaboration. Aclive panicpll(ion Is valued m OOping C!llholc:C!'fo

bast echiol'o 1ts miss!on and vosoon

INDIVIDUAL AND ORGANISATIONAL LEARNING

Continued lea-ning is critics! to strengthening ()OJ JllYSOfl·cenlred framework. Staff learn from -one antitllll<. people we s~. llOd exter

deVIJlopolonls that impact service delvory.

PARTNERSHIP: WORKING TOGETHER

Co(\iboration be< 'I Cathohl:Care staff, gCll/£firnellt agencies end olhe' weltare and norp'Ofit ocgarisalioos con11ixrtos to good

slewisdstip and ellocliYe delivey of 3'1\icas..

PHI SON-CENTRED PRACTICES EMBEDDED ACROSS THE

ORGANISATION

CatllOlk:Cam slllV!lS lo ba a unOOd C11 on!S.'ilion.. This moans-~ o~ QUI

ni:;:sion in a person-centred w~. g.Jided by a COOYnOn framework, policies and prsctia;s

CatholicCare's Person-Centred Service

1 Seeing people as God sees them

Calhoh:C- mm people BS tnqll!!. Tfll!le and lam o. Clll3ll!d In the ornagc or God. Wo boliMI. a'I poopil ha'.'I! M!n:nl hi.man c19lty illd Eplriltsl dl!pth. . ITiinds Bid heMs open tO in.di, goodooss and bvo. Ew..ybody is cali!d 10 ho msponsible for thru own dooisions and perth in Ire. and to nurture end :hare the gtts II y"ve baco biassed wilh. Above p plo's lund3no...,.,Jal hlllWl rigits and fmOOom> rBlSI tie prottx:llld.

2 Seeing through the eyes of the people we support

CalllOlcC!Fo Bins tD 9CC.crnJ81't' o, ing hli' ~and d'r .,,a pcv.ridf!g

wppori di.-irg ·mes ~To w..hie'm tlis we stm, bmand oolaQo-alG wiih rhe poople we S'4lP0tt. l18Vt! llS!Uling we rr.Yt baiter S10 el.vsp s:ri'iirg 10 lhi".gs 'th'OU!tl tl'uir c;y15'_ Staylig IEitW a our ssion l!r1d Iha toochngs of OTitn, wn 85!lst-p~e ro p~rp.ate .n liOOi!ly \\ttil& slr~li!ling f,ami[eo. &ociEi ootworks end incWw relttrmhps.

3 Signsof CatholicCare's unique approach

We ask our s-tafl end the pcqJln we rupporl how we cari boot &JJppOrt them. We respect those we aippo11 as t l!l primaly dooisico mal<s vAlen it cornea to thEir care, and f1e'llef

aWJJT1a th3i people c:mot clwlge 9lld giow n personal mspons· y. Wo lmal poopla '" ccmp5'SSion, pultilg too nooda of the people we S1.WJt1 above 0t.r OY.n. Wo fighl far pooPI! whoo oo ono else 1 · and prllllid!! a \IOCO far µeopo unsblc Jo speak IOI tllemsetvl!.& Wo moognisc our mts and knmv "'!-""' 10 ask "' help.

M 0 re me ofOC;al catholK:Cam Sydno:t'i Pqo;CI~- Cbotroo Fi~'TiE>WOik proVIOOs a morn 1n-dgpth looK al

I f t. thg Bl8fll!lnls and f&:itc:res :)f : •Jr •11;;ro:1r-c.a"1!0C i rarrework.

n Orm a IQn It's available now on the Cathol1cCare lntram~t

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Sources of Income 2013-2014

• NSW Govemment

• Commonwealth Govemment

· · Program Fees and Olhef n:ome • Donations and Fundlaising

• CWF and othet Calhoic entities

Total for year

Total revenue: 2003/4 Actual

2011/12 ActuaJ 2012113 Actual 2013/14 Actual

2014/15 Forecast

Total Assets: 2003/04 Actual 2011112 Actual 2012/13 Actual 2013114 Actual

Total Slaff: June2004

Full Time 297 Pa.rtTllll8 261 Casual 188 Voluntems 150 Total 896

Total Number: 2004 81 2014 120

People assisted:

2005 est. 22,000 2014 est 54,800

Tola! Con1act1 with people served: 2005 est. 210,000

2012 est 745,000

$23,366,714

S26,878,436

$6,278,910

$2,067,462

S1 ,751,046

560,342,568

S27,571K

S56,465K S58,168K S60,342K $60,452K

S11,387K S27,969K S28,972K S16,893K

July 2014

347 343 200 250

1,145

Service User Satisfaction with CatholicCare May 2012

Ov1naB sallslac1JOO 11.r D0.1 lt..4 •1 •1 '9.1 M2 ... & tt.>

100 fllldlllO oul abolit calhollcCare was easy

• StM ate courteous i!lld ne1p1u1 so

• Slafl are understaJl(fllg ot needs

• Stan me knoWledgeallle

• CalhoUcCare re~teo my prlvacy 40 Service received in\proved mysttuatlon

• SatlslacilDfl wilh f<ICilrlHIS

• Would recommend Calholk:Care

20

History of Income Growth 1999-2015 $70.000.000

$GO.OOO.OOO

$50.000.000

$40.000.000

$30,000.000

520,000.000

$10,000.000

CatholicCare Staff Survey 2012 %age of staff stating "Always/Mostly"

Feel Valued ··············

stall work within CC vah.res •••••••••••••••••

Have the right resources •••••••••••••Iii• I koow whatiSexpected •••••••••••••••••

Support for safely, health, wetlbeing ••••••••••••••••

Everyone t.reated lairly ••••••••••1111!11••• Trailing helps me •••••••••••••111111!1••

Supervisor listens to me ••••••••••••••••

Commitment to development ••••••••••••••

want lobe consulted about MUie •••••••••••••••••

Proudtoworkatcc •••••••••••••••••

Plan to work at cc lor next 3 YTS ••••••••••••••••

Items of Interest • CalholicCaJe Person Cenlted Framework develOped emphasising a hnlamental alilJ!ment with

CalhollcCale's Mission and Values and Catholic Social Teaching • Operational realignment ol programs to enhance quality, integrated and person centred service provision • Development of Mission DiScemmenl Framework lor decision making within CalholiCCare • Construction undelway for the development of Rose Gallagher Cottages - housing for young people who

aie home~ 01 at risk ol homlessnes$ • IT Strategy roll out: modernisSlg business processes and work flows, including remote access and

standardising service user data

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CatholicCare's Divisions and Programs

CatholicCare's Divisions and Programs are spread throughout the Archdiocese of Sydney. Our six main sites are located in the Sydney CBD (Polding Centre), Lewisham, Liverpool, Bankstown, Fairfield, and Sutherland areas. The following map shows the geographical location of each of CatholicCare's offices within the Archdiocese of Sydney .

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Accommodation and Home Support Division

The Accommodation and Home Support Division provides services to help people find and maintain accommodation, stay involved in their community and live the life they want to. Support is available for older people, people with a disability and young people at risk of homelessness.

• The Home Support Cluster is focused on providing services to assist people, who may include frail aged or those living with a disability to find and maintain accommodation and live a quality life.

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• The Youth Accommodation and Support Cluster focuses on young people, with a high emphasis on locating suitable accommodation and the provision of case management and casework support to achieve their goals.

• The Ageing and Dementia Support Cluster comprises programs, which specialise in providing support to older people in the community and/or people experiencing dementia to feel safe in staying at home and assist in maintaining their connection to their family and community.

Disability, Mental Health and Carers Division The Disability, Mental Health and Carers Division provides services that focus on maximising abilities, equipping people with the employment and living skills they need to be successful, and providing respite care for carers of people with disability and dementia.

• The Life Skills Cluster provides individual and block-funded programs to assist people to develop new skills, interact with the community and become as independent as possible. This Cluster also contains PHaMS which focuses on assisting people living with mental health issues to live a healthy and fulfilling life.

• The Carer Support Cluster provides services that support people in their role as carers.

• The Residential Support Cluster comprises homes for people living with disability, as well as a transition house that focuses on training for independence.

• The Employment Support Cluster contains current CatholicCare programs whose primary objective is to assist people gain and maintain employment.

• The Respite and Early Intervention Cluster provides a variety of respite services to families of people living with disability and intensive family and therapeutic support services.

Families and Community Divisions The Families and Community Divisions provide services to keep families together, strengthen relationships and communities, and support the wellbeing of children and young people.

• The Family Support Cluster is comprised of specific family support services to retain children safely in their home and build positive parenting, family strengths and resilience.

• The Relationship Support Cluster involves counselling, family dispute resolution services and training and support to build and foster healthy relationships and supportive family environments for children.

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• The Out-of-Home Care (OOHC) and Adoptions Cluster comprises the full spectrum of CatholicCare's OOHC placement and support programs and adoption services.

• The Pastoral Support Cluster programs focus on meeting people's spiritual and support needs.

• The Children's Counselling and Support Cluster utilises a counselling modality to support vulnerable children and/or their families.

People and Culture

The People and Culture (P&C) Team focus primarily on 'people as the heart of the organisation'. The P&C Team have always been advocates of ensuring the essence of CatholicCare's mission, vision, values and social teachings are embedded through a positive, ethical and person-respected culture.

The P&C Team focus daily on updating policies and procedures to better suit organisational needs; regularly offer re-training and re-skilling of employees; and work as a primary reference of employee general enquiries. The key areas in which the P&C Team provides advice on and assistance with are:

• Diversity and Inclusion Initiatives • Learning and Development • Employee Relations • Payroll • Employee Support • Performance Management • HR Policy and Strategy • Work, Health and Safety • Injury Management • Workforce Strategy and Planning

Learning and Development

People and Culture provides a full range of internal learning and development solutions which respond to the identified needs of all CatholicCare employees and the changing welfare environment in which CatholicCare operates. Some of the courses on offer to employees include:

• Induction for New Employees • Manual Handling • Child Protection and Well Being • Person Centred Approaches • Dealing with Challenging Behaviours • Workplace Diversity and Inclusion • First Aid • Conflict Resolution • Prevention of Bullying and Harassment • Managing Conduct and Performance

Opportunities are also available for employees to attend accredited training in Certificate Ill in Business, Certificate IV in Frontline Management and Diploma of Management. These courses are provided by RTO St Patrick's Institute of Education; however, the administration, consultation and engagement of these students is managed by the P&C Team.

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Payroll CatholicCare's payroll system operates on a two-weekly cycle and wages are deposited in employees' nominated bank account every second Friday.

Salary Packaging As a Public Benevolent Institution (PBI) CatholicCare offers its employees the option to salary package up to $15,900 of their annual salary per Fringe Benefit Year. CatholicCare outsources this service to Maxxia Salary Packaging. For information on salary packaging, please contact Maxxia on 1300726267 or www.maxxia.com.au.

Mission Awards In 2014, CatholicCare established a new Awards scheme that is modelled on our Values. The "I Care" and "We Care" Awards are presented to individuals and teams that model best practice and outstanding commitment in terms of our Values. The Mission Awards exist to recognise and reward employees' service excellence demonstrated by a commitment to the mission and values of CatholicCare; exceptional service to the organisation and the people we support; and an approach that places a high value on innovation and accountability.

Length of Service Awards The Years of Service Awards exist to recognise employees' and volunteers' years of service to CatholicCare Sydney. These awards reflect CatholicCare's significance on longevity, loyalty and to its mission and vision.

EAP - Employee Assistance Program The Employee Assistance Program (EAP) is a voluntary and confidential counselling service paid for by CatholicCare. This service is a confidential service (1800 818 728 - hotline service available 24/7) and is run by ACCESS EAP Ltd. The EAP and the counsellors are independent of CatholicCare and do not disclose any information shared over the telephone or during face to face sessions.

CatholicCare Volunteer Programs CatholicCare has a large and vibrant volunteer program with over 250 dedicated and caring people from all walks of life and ages who generously give their time to others in need.

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Corporate Support

Finance Financial Services provides financial and asset management and oversight of CatholicCare cash reserves. The team consists of a Chief Financial Officer, Finance Manager, Financial Accountant, Project Accountants, Accounts Officer, Creditor's Officer, Asset Manager, Facilities Management Officer, Purchasing Officers and a Fleet Co-ordinator and Purchasing Support.

Communications, Marketing and Media The Communications and Marketing Team is a three-person team founded in late 2012, working out of the CatholicCare Sydney City Office at Polding Centre, Liverpool Street. The Communications Team is tasked with raising the public profile of the organisation and its 147 programs through the delivery of targeted social media; traditional media; the website; publications, newsletters and corporate collateral; advertising; video and events.

lnfo~mation and Technology Services The following services are provided by the IT Team:

• Desktop Support • • Equipment Provision

Business continuity and disaster recovery planning services

• Infrastructure Support • Back Office Services

• Application and Software Services • Policy Development

• Security Management

St Patrick's Institute of Education

St Patrick's Business College Limited (trading as St Patrick's Institute of Education) is an unlisted non-profit public company limited by guarantee. Its principal purpose is to provide education and it achieves this by virtue of being an approved Registered Training Organisation.

St Patrick's provides high-quality education and training to full time Diploma students at state-of-the-art premises in the heart of Sydney. Many of these students go on to secure careers in the business sector, or pursue further study.

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CAT.0001.001.0898


Work Health and Safety Management System

Work Health and Safety (WHS) is an area that CatholicCare takes very seriously, both in terms of our statutory obligations and our duty of care to employees, clients, contractors and visitors to our sites.

The new Executive Leadership Team (ELT) have recently been accorded the responsibility of being Safety Champions meaning that each member of the ELT is primarily responsible for safety and safe work practices within their Division ..

CatholicCare's Work Health and Safety Policy establish the organisation's commitment to WHS as detailed in CatholicCare Agency Policy: Work Health and Safety (16.01). This document has been developed in consultation with workers and their representatives and is ·reviewed regularly to ·ensure it remains relevant and appropriate. The WHS Policy is displayed throughout all CatholicCare controlled sites.

eB1~1SG PROCESS

Responsibilities: CatholicCare recognises that all individuals providing a service to or on behalf of CatholicCare are responsible for Work Health and Safety. CatholicCare therefore expects that such individuals take responsibility and are accountable for their obligations in implementing this policy.

CatholicCare's Creating a Responsible Environment for All Management System (CAREMS) operates throughout CatholicCare by outlining core system elements as contained in AS/NZS 4801:2001 Occupational Health and Safety Management. The CAREMS can be located on the Intranet. CatholicCare maintains external Certification to the AS/NZS 4801:2001 Occupational Health and Safety Management Standard.

Quality Management System

The purpose of the CatholicCare Quality Management System (QMS) is to support CatholicCare employees in their endeavours to supply the best service possible, as well as meeting all regulatory requirements and providing a mechanism for continual improvement. The CatholicCare QMS provides a framework from which our employees can make informed decisions whilst ensuring a minimum standard is always achieved.

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CAT.0001.001.0899


CatholicCare Site Contact Information

SITE PHONE

SYDNEY - City Offices Levels 10 & 13 Lvl 10: 9307 8100 133 Liverpool Street, Sydney NSW 2000 Lvl 13: 9397 8200

ACCESS EAP

Level 1, 261 George Street, Sydney Office: 8247 9191 GPO Box 3547, Sydney 2001 Hotline: 1800 818 728

BANKSTOWN - Family Relationship Centre Ground Floor, 8 Jacobs Street, Bankstown Office: 9707 8555 PO Box 3104, Centro Bankstown NSW 2200

BANKSTOWN - Family & Community Programs Level 2, 8 Jacobs Street, Bankstown 2200 Office: 8700 3333 PO Box 3127, Centro Bankstown NSW 2200

BANKSTOWN - LETS; Direct Employment; Family & Community Programs

Level 3, 41-45 Rickard Road, Bankstown DE/F&C 8709 9333 PO Box 3017, Centro Bankstown NSW 2200 LETS 8709 9388

BELMORE - CENTACARE INDUSTRIES

Unit 1, 112 Benaroon Road, Belmore Office: 9784 4777 PO Box 5484, Chullora NSW 2190

BONNYRIGG - Direct Employment

Bonnyrigg Plaza, 100 Bonnyrigg Avenue, Bonnyrigg Office: 9822 0522 PO Box 28, Bonnyrigg NSW 2177

CABRAMAITA WEST - Family & Community Programs

625 Cabramatta Road, Cabramatta West NSW 2166 Office: 8784 6222

CAMPSIE - Direct Employment Shop 43, 14 Amy Street, Campsie Office: 9718 0555 PO Box 20, Campsie NSW 2194

FAIRFIELD - BAL & JHAP 13 Weston Street, Fairfield NSW 2165 Office: 9755 7791

FAIRFIELD - Direct Employment; Family & Community Programs

Level 2, 25 Smart Street, Fairfield Office: 8723 2222 PO Box 145 Fairfield NSW 1860

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SITE PHONE FAIRFIELD - LETS

91 Ware Street, Fairfield Office: 9722 4111 PO Box 145 Fairfield NSW 1860

KOGARAH - Direct Employment Level 2, 15 Kensington Street, Kogarah NSW 2217 Office: 95531355

LAKEMBA - Family Support Programs 9 Garrong Road, Lakemba NSW 2195 Office: 9740 0111

LAKEMBA - Independent Living & Training 113 Taylor Street, Lakemba NSW 2195 Office: 9758 0803

LAKEMBA - Norma Parker Respite Centre 78 Hampden Road, Lakemba NSW 2195 Office: 9759 2806

LEWISHAM - Family and Community Programs 2C West Street, Lewisham Office: 9509 1111 PO Box 360, Summer Hill NSW 2130

LEWISHAM - St Patrick's Institute Of Education 2C West Street, Lewisham Office: 95091266 PO Box 163, Summer Hill NSW 2130

LIVERPOOL (LEVEL 1) - Life Skills; Direct Employment; Family & Community Programs

Level 1, 45-4 7 Scott Street, Liverpool Office: 9612 3444 PO Box 914, Liverpool BC NSW 1871 DE: 9612 3447

LIVERPOOL (LEVEL 2) - Accommodation & Home Support; Carer Support; Residential Support

Level 2, 45-47 Scott Street, Liverpool Office: 8778 4222 PO Box 419, Liverpool BC NSW 1871

MILLER - Direct Employment Shop C2 Miller Shopping Centre,

Office: 8783 5099 90 Cartwright Avenue, Miller 2168 PO Box 182, Miller NSW 2168

SUTHERLAND - LETS; Direct Employment Level 3, 33-35 Belmont Street, Sutherland Office: 8536 0855 PO Box 6, Sutherland NSW 1499 LETS: 8536 0888

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CAT.0001.001.0901


Level 10 - City Office - Contact Information

Level 10 Reception Phone: (02) 9307 8100 Level 10 Fax: (02) 9261 0510

Bernard Boerma Chief Executive Officer 9307 8118

Pearl Forrester Chief Financial Officer 9307 8123

Arieta Tora Communications & Marketing-Assistant 9307 8134

Liz Potter Communications & Marketing- Manager 9307 8104

Matt Baxter Communications & Marketing-Officer 9307 8132

Jo Griffiths Executive Support- Manager 9307 8108

Werner Schulz Finance- Manager 9307 8115

Na bi I Abdalla Finance-Accountant 9307 8112

Remy Bautista Finance-Accountant 9307 8114

Ruby Zhang Finance-Accountant 9307 8105

Suraj Suvarna Finance-Accountant 9307 8124

Natalia Kors Finance- Accounts Payable 9307 8123

Violy Alemania Finance-Accounts Payable 9307 8113

Walter Ng Fina nce-Consu lta nt 9307 8135

Kon Hadjim Finance-Consultant (Tues/Wed) 9307 8111

Shavani Naidoo Finance-Purchasing Assistant 9307 8133

Norma Dann Finance-Purchasing Officer 9307 8119

Michael Jayona Payroll-Manager 9307 8141

Nancy Lou Payroll-Officer 9307 8121

Rachael Hives Payroll-Officer 9307 8125

Rick Lim Payroll-Officer 9307 8142

Gerard Dunne People & Culture- Senior Advisor 9307 8129

Debbie Evans People & Culture-Administrator 9307 8106

Steve McNab People & Culture- Director 9307 8128

Patricia Larkin People & Culture- Manager 9307 8138

Sue Morgan People & Culture-L & D Manager 9307 8101

Sandra Oliveira People & Culture-Senior Advisor (Mon-Wed) 9307 8117

Heidi Ca rfax-Foster People & Culture-Senior Advisor WH&S (Wed-Fri) 9307 8109

Chemene Bou-Che bi People & Culture-Support Officer 9307 8103

Peter Be Ian People & Culture-WH&S/RTW Advisor 9307 8140

Helen Zhang Personal Assistant to CEO 9307 8116

Trish Bennett Reception-Administration Officer (Fril 9307 8100

Anna Rizoglou Reception - Administration Officer (Mon/Tues) 9307 8100

Chris Coulter Reception-Administration Officer (Wed/Thurs) 9307 8100

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CAT.0001.001.0902


CatholicCare Sydney Organisational Chart

I ~ People & CUkure

·I 'Work Health &

Salety • Culture Initiatives

'"Learning& Development

• Employee Relations • HR Policy & Strat"SY .. Workforce Planning

• Payroll

Version 7 23 January 2015

T

Chief~ Officer

l •Finance

'ICT •Records •Facilities

• Communications. Marketing & Fundraising

• Business As.sural\Ce • Procurement

•Fleet

• Policy & Strategy

I AtXO<T111IOClatl & Home

SUpport

Home~rt

• Home Care Packages • COPS (HACC)

• Community Visitors

Scheme • Neighbourhood Aid Links

Youth Accommodation andSUppoot

• Bail Accommodation (EMMAUS)

• ALIVE Programs

"' Leaving care/After Care ' Pregnancy SUpport • Bonnvrigg Project

Ageing & Dementia Support

'COMPACKS • Dementia Home

Monitoring • Healthy Ageing for

Priests Program

• Assistance with ca.e.and Housing for the Aged

Ardtbishop of 5¥dneY

l catholicCare

Board

I

Oilef bec:utlve Off~~·-_11

·1

1 Familles & Community 1

~

Family Support • Canterbury Fam•y Suppor1

• Vietnamese Child Protection • Mt Plitchard Family Supponl

Gabramatta West • Intensive Family SUpport SW

& Inner West •The Bridge

• Restoration/Preservation 'GIFT

'GAINS • Holyoake

• PIFA 'Child Sexual Assaun

Out-Of~ome-Care & Adoptions

• Out of Home Care ·Community Placement

• Melanie's and Family Based care

'Adoptions

Cath<Jlh-Care

l§t Patrk:k's Institute of Education

I Famlles & Community 2

~ Relationship Support

• Family SUppor1 Programs • Family a. Relaticmship

CounseUing • Keeping Kids in Mind IKKIM~

* Marriage Education • Financial Counselling

Pastoral Support • Tree of Hope • Chaplaincy

• Natural Fertility Service • Pregnancy Support Program

Children's Counselling & Support

•Parent Line • School Counselling

I l Disability, Mental Health

&Carers Director of Ml551on

llfeSlcills • Active Ageing • Life Choices

' PHaMS • PHaMS Employment

•COPS •Access Community Team • Independent Living & Training

Carer5-rt • Dementia carers • carers. Suppon

.. Norma Parker • Ageing Parent Respite Carer

Residential SUpport ' Myrtle St • New St ' Reilly St

• Reilly St Day Program • Salvia Ave •Sutherland Group Home "Tremar Group Home .. Group Home Support • O'Donovan"s Cottage

EmplO'jment Sl4>port

• l£TS Progrnms • Ditect Employment • Centacare lnduS>lries .. Transition to Work

• Refugee Program

Respit~ & Early lntecven!lon • Respite Options • Flexible Respite - Children

• Flexible respite -Aged 65+

• Early Childhood Intervention • Emergency Respite

• Intensive Family Support

CatholicCare

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CAT.0001.001.0903

CatlrolicCure CATHOLIC ARCHDIOCESE

www.catholiccare.org

ABN: 67 561 r 12 586

A memberef

' '

, . • Ca1holic Social Services

Australia

CAT.0001.001.0904

Documents

Induction for New Employees 2015 - Royal Commission into ... · direction in the CatholicCare Sydney Strategic Plan 2013-2016. A key strategy articulated in A key strategy articulated