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Industry Information2014
Oxnard Facility
RestoRation facilities
West Covina: 537 South Glendora Avenue West Covina, CA 91790
Ventura: 1601 Ives Avenue, Unit E Oxnard, CA 93033
San Diego: 5150 Convoy Street San Diego, CA 92111
La Jolla: 7511 La Jolla Boulevard La Jolla, CA 92037
626.960.1911 626.960.0132 (Fax)
index
3
aBoUt Us . . . . . . . . . . . . . . . . . . . . PaGe 5
eXPeRience anD tRUst . . . . . . . . . .PaGe 7
PRoPeR eqUiPment . . . . . . . . . . . . .PaGe 9
laRGe caPacitY . . . . . . . . . . . . . . .PaGe 11
DiveRse seRvices . . . . . . . . . . . . . .PaGe 12
UniqUe sPecialties . . . . . . . . . . . .PaGe 14
coUtURe & collectiBles . . . . . . . .PaGe 16
aDvanceD technoloGY . . . . . . . .PaGe 18
ResPonsive & ResPonsiBle . . . . . .PaGe 20
BillinG/PRicinG/satisfaction . . .PaGe 23
VenturaCounty
Los AngelesCounty
OrangeCountyNewportBeach
LongBeach
San Clemente
WestCovinaLos Angeles
MalibuSanta
Monica
Oxnard
Ventura
Lancaster
coveRaGe aRea
West Covina Cleaners
www.FRSTeamWC.com626.960.1911
about Us
History of West Covina CleanersWest Covina Cleaners was founded in 1969. Richard Canzoneri bought the company in 1972 andquickly started expanding the business to offer high quality laundry and dry cleaning services. Thefamilybusinesscontinuedtogrowandexpandovertheyears.In1985DonandRosaCanzoneritookoverthefamilybusinessandaddedrestorationservicesin1988.In2007,WestCovinaCleanersjoinedFRSTeamandhasbecomeoneofthelargestrestorationcleanersinthenation.
FRSTeambyWestCovinaCleaners, alongwithFRSTeamVentura, areCertifiedMasterDryCleaners andprovide the finest ingarmentrestorationservices.Anationwideleaderintherestorationoffabricsdamagedbyfire,waterormold,FRSTeambyWestCovinaCleanershasservicedover15,000restorationcustomerssince1988.
By2012ithadbecomeobviousthatthegrowthofFRSTeambyWestCovinaCleanerscouldnolongerbemaintainedwithoutasignificantincreaseincapacityandbringingmostspecialtyservicesin-house.Don’sresearchforhisbeststrategicmoveresultedin only one choice, Margaret’s Cleaners of San Diego. The acquisition was completed in early 2013. Don, Rosa, and KristenCanzonerihavebeenretainedinvariouscapacitiesbythenewlyformedcorporation.AllexistingWestCovinaCleanersstaffhavebeenretained,aswellastheoriginalfacilities.AddingMargaret’sCleaners’award-winningplantandtrainedspecialistsnowmakeFRSTeambyWestCovinaCleanersthelargestandmostcapablerestorationserviceproviderinthewesternUnitedStates.
History of Margaret’s CleanersMargaret’sCleaners isownedandoperatedbytheHorstfamily.Thefamilyhasbeeninthe dry cleaning industry for four generationswith seven familymembers active in thebusiness.Margaret’sisoneofthelargestdrycleanersinsouthernCaliforniaandoneofthelargestcouturecleanersintheUnitedStates.TheyhavelocationsinLaJolla,DelMar,SanDiego,NewportBeach,LasVegas,andWestLosAngeles.
TheMargaret’sfamilyofbusinessesincludesacouturedivisioncateringtothe“who’swho”andover180retailersanddepartmentstores,ahotelvaletdivisionservicingover50hotelsandresorts,anationalservicecenterprovidingcleaningandrepairtodesignhouses,andaluxurywardrobestorageandvaletservicedivisionentitledGardeRobe.
Margaret’sCleanershaswonmanyawards,suchasNationalPlantDesignAward,thenation’sfirst5StarCertifiedCoutureCleaner,BestFamilyOwnedBusiness,andover25other“BestOf”awardsfortheircleaningandbridalcareservices.
FRSTeam by West Covina Cleaners Today
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• WesternUnitedStateslargesttextilerestorationcompany
• Over50,000squarefeetofproductionspace
• Storagecapacityforover225households
• Over150employees
• ServingtherestorationandcleaningneedsofLosAngelesCounty,VenturaCountyandOrangeCountyregions
• Exclusive access to Margaret’s The Couture Cleanercoutureandtheiraward-winningspecialtyservices
• PatentPendingTechnology
• Four strategically locatedregional production facilitiestoprovidequickresponse
• Twenty-twotreatmentrooms
• Nineteencompanypickupanddeliveryvehicles
• In-house specialty services include trained staff and specialtyequipmenttoprocess: leathers,purses,shoes,drapes,blinds,alterations,re-knittingandcouturegarments
Oxnard
7
experience & trust
Meet the Management TeamFRSTeambyWestCovinaCleanersisowneroperated.ThemanagementteamincludesDon and Rosa Canzoneri, Chuck Horst and Jan Bohn. They are unmatched fortheirexperienceintheindustryanddepthofknowledgeinhandlingthemostdif-ficult of restoration projects. FRSTeam places an emphasis on quick response,superiorwork,anddedicationtocustomersatisfaction.
Cleaning and Technical StaffWithover30trainedprofessionalcleanersandspecialtystaff,thetechnicalteamatFRSTeambyWestCovinaCleanersandMargaret’sisunrivaledforitsabilitytohandlethe most difficult restoration jobs and specialty items. In addition to the generalcleaningstaff,awiderangeofhighly-trainedspecialistsassuresuccessfulrestorationsofall typesof itemsandcompletelysatisfiedcustomers.Multiplemembersof thecleaningstaffhavebeenwithusforover25yearsandhavecontributedsignificantlytooursuccess.
In-house specialties include:
Service Provider to RetailersThespecialtyservicecomponentofFRSTeam,Margaret’stheCoutureCleaner,isthenation’slargestretailerserviceprovider.Margaret’s isthecleaningandrepairservicechoiceforfineretailersanddepartment stores includingNordstrom, Saks Fifth Avenue, , GiorGio ArmAni,Gucci, Chanel, St John,VAlentinoandover180retailersthroughoutSouthernCaliforniaandLasVegas.ThroughourtheCoutureCleanerbrand,wearethenationalserviceprovidertoToryBurch,supportingtheirwarrantycleaningandrepairforalltypesofgarments,shoes,handbags, andaccessories. Trustedby retailers anddesignhouses to restoredamagedmerchandise to “like new” condition,Margaret’shastheexperiencetosignificantlyreducethesizeofmanyclaimsbyrestoring,asopposedtoreplacing,specialtyitemsthatwouldtypicallybeconsideredastotalloss.
• Leathercleaning• Leatherrefinishing&dyeing• Handbagcleaning• Mastercobbler&leatherrepair• Drapery&blindcleaning• Windowcoveringinstallation&repair
• Finetable&bedlinens• Dollcleaning&restoration• Wedding&beadedgowns• Mold&mildewrestoration• Alterations&re-knitting• Couturegarmentsofalltypes
108 dresses savedBridal salon roof collapse, 110 dresses damaged
Handbag Restoration
Gown Restoration
Jan, Don, Rosa, & Chuck
www.FRSTeamWC.com626.960.1911
San Diego
Proper equipment
Anadvantagetoworkingwiththeregion’s largestrestorationpro-fessional, isaccesstothewidestvarietyofcleaningtechnologies.Nosinglesystemisbestsuitedforalljobs.Withimmediateaccesstoallcleaningtechnologiesavailable,youcanbesureofthebest,mosteffective,andresponsiveresults.
SOLVONK4The state-of-the-art in green dry cleaning is SOLVONK4 byKreussler of Germany. Not only is K4 an environmentally friendlysolvent,itisalsoveryeffectiveinsmokeodorremoval.Thiscleaningsystemisthebestchoiceformanyheavysootapplications.
DF2000Asthefirstorganiccleaningsolution,thishydrocarbonsolventremainsaworkhorseintheindustry.DF2000isveryeffectiveinsmokeodorremovalandcanbeusedonmostgarmenttypes.
Green EarthThesecondgenerationofgreencleaningtookgreatstrides inen-vironmental sensitivity, but somewhat compromised its ability toremovesoilsandodor.However,GreenEarthremainsaneffectivetool in theFRSTeamarsenal tocleanverydelicate itemswithex-quisitebeadingandpainted surfaces.With theproper know-howandtechnologies,themostdelicatearticlescanoftenbeperfectlyrestored.
Green JetForgarmentswherethemostdelicatecleaning is required,GreenJetisamust.Fur,suede,andgarmentswithfeatheredanddelicateembellishments, can all be cleaned in this non-immersive aqua-baseddrycleaningsystem.FRSTeambyWestCovinaCleaners isone of only a few restoration cleaners nationwide employing theGreenJettechnology.
SanitoneThe cleaning technologies briefly stated above describe the sol-ventsusedandtheirapplication.AsaCertifiedMasterDryCleanerofSanitone,onlythefinestsoaps,detergents,additivesandfinishesare used. FRSTeam by West Covina Cleaners is one of a selectfew in Southern California that meets the standards required bySanitone.Thesestandardsassurethecrystalclarityofthecleaningsolutionsthroughconstantfiltrationanddistillation.
Wet CleaningRestorationworkinvolvesbothdrycleaningandwetcleaningtech-niques. Wet cleaning is done in small batches to prevent crosscontaminationbetween jobs.Only thefinestdetergentsareused,includingSanitoneandTideFreeforanallergenfreealternative.
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Notallrestorationjobsarethesame.Eachrequiredifferingexpertisealongwithadiverserangeoftechnologiesandequipment.Thetemperatureofthefire,presenceoffoodorplasticandotherfactors,allaffectthetypeoftreatmentthatisbestsuited.FRSTeambyWestCovinaCleanersemploysthenation’sbroadestspectrumofcleaningandremediationtechnologieswithspecializedexpertsonstafftoutilizeeachtotheirfullest.Withover$10Minvestedinfourstate-of-the-artfacilities,FRSTeamusesthemostcurrent,diverse,andeffectivetechniquescustomizedforeachrestorationjobtoassurethefinestresults.
OzoneAneffectivetreatmentforsmokeodoristheproperuseofozone.Thistriatomicmoleculecaneffectivelybreakdownthecarboninthesoottosafelydissipateleavingthearticleodorfree.However,ozonemustbeproperlyappliedwiththeappropriateconcentrationandtimetosafelyremovetheodorwithoutinducingdamagetosomegarments.OnlyproperlytrainedtechniciansadministerozonetreatmentatFRSTeam,producingdamage-freeresults.
HydroxylOzoneremainsaneffectivesmokeremovaltechniqueformanyapplications,butdoeshavelimitations.Wetitemscannotbetreatedwithozone.Leather,rubber,andlivingorganismsalsolimititsuse.Anon-toxicgreenalternativeistreatmentwithHydroxyl.FRSTeambyWestCovinaCleanersutilizesHydroxylwhenozoneisnotthebestchoice,asforarushemergencyorderofwetgarments.
VaportekAnadditionalnon-toxicodortreatmentsolutionisVaportek,adryvaporsolutionwhichissafeonalltypesofmaterialstoremovesmokeandotherodors.Vaportekisaneffectivetoolinourarsenalofodormitigationtechniques.
FungicideJustremovingthesurfacediscolorationfrommoldisnotsufficient.Aproperlyappliedfungicidetreatmentcaneffectivelyannihilatemoldandmildewonalltypesofgarmentsandaccessoriesincludingfur,leather,suede,andothergenerallynon-treatablearticles.FRSTeambyWestCovinaCleanersisoneofjustahandfulofserviceprovidersintheUnitedStateslicensedtoutilizethistechnique.
ProprietaryAnacceptableremediationtechniqueforawoolgarmentmaynotbesuitableforrestoringafineleatherhandbag.FRSTeam’scleaningandtechnicalstaffhavedevelopednumerousapplication-specifictechniquestoeffectivelyrestoregarmentsandaccessoriesthatwouldoftenbediscardedastotallossbyotherserviceproviders.Inshort,FRSTeamreducesthevalueoftheclaimandoftensalvagescherishedfamilyheirlooms.
Remediation
Cleaning Technologies
www.FRSTeamWC.com626.960.1911
West Covina
large capacity
ProductionWith four production facilities, 22 treatment rooms, eight drycleaning machines, and over 50,000 square feet of productivespace,FRSTeambyWestCovinaCleanersisthelargestrestorationcleaningspecialist in thewesternUnitedStates.Their facilitiesarenotonlylargeenoughtohandlethebiggestjobs,butaward-winningfortheirdesignandadvancement intechnology. (PlantoftheYear,American Dry Cleaner).
StorageProfessionallyengineeredanddedicatedstoragecapacityisamusttoproperlystorewardrobesuntilthehomeismadereadyfordelivery.FRSTeam’spositivepressuredust-controlledstoragefacilitieshavetheabilitytoproperlystorethegarmentsandtextilesfor225households.WardrobesaremaintaineddustfreeandreadyforexpediteddeliveryinboththeLosAngelesandVenturaCountyfacilities.
FleetFRSteamhas19deliveryvansstagedinfourdifferentcounties,readytorespondquicklyandeffectivelytoalmostanyscenario,includingasignificantcatastrophyinvolvingmultiplesimultaneousjobs.
StaffFRSTeam by West Covina Cleaners, along with Margaret’s familyofbusinesses,haveacombinedstaff inexcessof150skilledandtrained garment care experts. With the largest garment care andrestorationstaffinthewesternUnitedStates,theyarereadytoassistwiththelargestlossesandmaintainthehighestlevelofqualityandresponsiveservice.
www.FRSTeamWC.com • 626.960.1911
Benefits:• Four plants
• 150 employees
• 19 delivery vans
• 22 treatment rooms
• 50,000 square feet of production space
• 8 dry cleaning machines
• Storage for 225 households
• Patent Pending Technology
San Diego West Covina
Oxnard La Jolla
11
San Diego Production
Total Fleet Includes 19 vans
EstimatesFRSTeamgladlyprovidesdetailedestimatesfromeitheranon-sitevisitfromoneof our trained estimators or from detailed site photographs. An itemized count,breakdownbyservice,andlocationareprovidedtoaidintheanalysis.Estimatesare provided within 48 hours for a nominal fee that will be applied to the job ifFRSTeamisengagedtoperformthecleaningservices.Inmostcases,estimatesareprovidedwitha“nottoexceed”guarantee.DonCanzoneriistheleadestimatorwithover25yearsofrestorationexperience.
StorageSincerecoveryfromadisastercanoftentakeasignificantamountoftime,FRSTeamhasmultiplelargestoragefacilitiesdedicatedtostoringjobsofanysizeandscope.Thecombinedstoragecapacityofthesefacilitiesisinexcessof225householdsofrestoreditems.Theuniquepositivepressureenvironmentalcontrolassurestheclothingismaintainedfreeofoutsidedustorcontaminationfromotherareasofthebuilding.Allfacilitieshavemonitoredalarmsecurityandarefullysprinklered.
Other OdorsFRSTeambyWestCovinaCleanershasseenitall.Withawiderangeofequipment,technology, and experience, we are well-positioned to succeed in almost anyodorremovalscenario.Wewillbegladtodiscussthespecificsofyourimmediatechallengeandproposearecommendedcourseofremediation.
Inadditiontofireandsmoke-relatedissues,therearenumerousadditionalcausesthatmayresult inodordamagetotextiles.TheillustrationhighlightssomeofthetypesofodordamagethatFRSTeamhassuccessfullytreated.
Diverse services
West Covina Storage
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Lead Estimator Don Canzoneri
San Diego Couture Storage
Pets
FarmAnimals
WildAnimals
Tobacco
TearGas
Fish & Seafood Sewage
Paint
CookingOdors
Fire & Smoke
Mold & Mildew
Garbage
Common Removable
Odors
Oxnard Storage
13
Fire, Smoke, SootFRSTeamunderstandsthatdifferentsmokeor fire losses require different approachesto restoration.Oursmokeandfiredamagerestorationservicesaredesignedtoachievethe best possible results. As describedthroughout this brochure, FRSTeam byWest Covina Cleaners offers the mostcomprehensive, responsible, and cost-effectivesolutions.
WaterTime is of the essence in water damagesituations. FRSTeam greatly minimizes theimpactofa losswithpromptresponseandcomprehensive services. With on-hangersite removal (topreventcolordye transfer),restorativedryingandstabilization,andquickresponse cleaning, costs are minimizedby preventing further damage. Dye bleedstrippingcanbeconsideredforremediationof high-value heirloom and collector items.Weekendpickupsanda largestrategically-placed fleet make the difference in water-damagesituations.On-sitewaterextractionforsoakedfinerugsisalsoprovided.
MoldAs one of only a few Certified MasterTechnicians for a proprietary fungicidetreatment, FRSTeam by West CovinaCleaners offers the newest and mosteffective mold abatement service fortext i les. Cloth, leather, fur, shoes,handbags, luggage, window coverings,and all types of soft goods can besuccessfullymitigatedwiththisproprietarytechnology. Knowledge and procedures,combined with the recommendations ofindustryhygienists,ensurethebestresultsinmoldremediation.
Water damaged leather purse
www.FRSTeamWC.com626.960.1911
Jacket stiff with mold & mildewOriginal soft, supple texture
restored
Unique specialties
Draperies, Blinds and TapestriesDraperies,blinds, tapestries, softandupholsteredvalancesareallprofessionally cleanedbyFRSTeam’swindowcovering specialists.With specialty cleaning machines for delicate and rubber backeddraperies,draperypleaterstocontrolshrinkage,andultrasonicblindcleaning machines, FRSTeam successfully restores most windowcoverings, including removalofwater rings.Services include take-down,rehang,androdadjustment.Inthecaseofsunrotandblack-out lining failure, FRSTeam offers drapery replacement service. Afulltimedraperyinstallerisonstafftoassurethatthemostdifficultwindowcoveringjobsareperformedflawlessly.
Leather and SuedeLeather and suede garments are typically not handled in-houseby restoration cleaners. FRSTeam’s specialty cleaning division,Margaret’sTheCoutureCleaner,isbynomeansa“typical”restorationcleaner.Thisleathercleaningserviceisrenown,comprehensive,andeffective.Astheserviceprovidertothemajorityofhigh-endretailersthroughout Southern California, including Rodeo Drive, Margaret’shandlesthefinestleatherarticlesandperformscompleterefinishingandin-houseredyeingwhennecessary.Chanel,LoroPiana,GucciandnumerousotherretailstorestrustMargaret’stoservice,maintain,andrestoretheirfinestarticles.Aparticularspecialtyisthecompleteremediationofmoldandmildewonleatherandsuedeitems.
Handbags and ShoesHandbagsandshoesthatrequirethoroughcleaningand/orrefinishingare also handled by Margaret’s. With full-time handbag and shoetechnicians on staff, including a master cobbler, no restorationprojectisbeyondFRSTeam’scapabilities.
Margaret’sCleanByMail®serviceisrelieduponbycustomersfromacrossthenationtomaintainandrestorethefinestofhandbags.Theirbroadscopeofservicesrangefromlightsurfacecleaningtocompleterefinishing.Relining,zipperreplacement,andstrapmodificationarefrequentlyperformedrepairs.
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Leather & Suede Specialists
Shoe & Handbag Specialists
Drapery & Blind Specialists
Before After
www.FRSTeamWC.com626.960.1911
15
RugsRugsareoftenthemostseverelyaffectedtextileduringadisaster.Sootwilleventuallysettleonthefloor,waterdamagewilloftensingularlyeffectrugs,andfoottrafficduringtheinitialstagesofthedisasterrecoverymakes matters worse. Rugs have a wide variety of manufacturingmethodsandvalues.FRSTeamrecognizesthediversityof rugtypesandemploystheappropriatelevelofcleaningsophistication.Servicesrange fromconventionalextractionmethods for lessexpensive rugstothemostdelicateofhandcleaningforestate-qualitytextiles.Whenneeded,FRSTeamconsultsthenation’sleadingrugcleaningexpertsto evaluate and individually process the finest rugs. On-site waterextractionisprovidedwhenrugsaredrenched.
Mold and MildewMold and mildew severely damages textiles if left untreated orimproperly processed. After years of research for an effectivetreatment,FRSTeambyWestCovinaCleanersisnowuniquelyabletoofferaresolutionformostmoldandmildewsituations, includingleather,suede,fur,handbags,andshoes, inadditiontoalltypesofgarments and textiles. Mold and mildew restoration on high-valuearticlescanbeacost-savingalternativetototalloss.Pleaseinquireforadditionalinformationonthisproprietaryservice.
Alterations and ReknittingInsuranceclaimscome inallshapesandsizes.Damagetotextilescan result from insects, mechanical stress, and improper cleaningattempts. We are often asked to repair holes and snags, replacebeadsandsequins,andperformother repairsonfineknitarticles,vintagecollector textiles, andeveningwear.Our alteration and re-knittingserviceissecondtononenationwide.Expertsofalltypesareonstaffandreadytoassist.
Reknitting & Reweaving Specialists
Rug Specialists
Mold & Mildew Specialists
couture & collectibles
CoutureA single couture or high-fashionclothing item can easily approachthepriceofamodestcar.Hautecou-turearticlesoftencostasmuchasafine sports car. Obviously, for suchhigh-valued items, specializedat-tention is warranted. Through ourMargaret’sTheCoutureCleanerdivi-sion,themostexquisiteofgarmentscanbehandledwithconfidence.Asthe service provider to Nordstom,Neiman Marcus, Saks, Chanel,Gucci,GiorgioArmani,andover180fine retailers in Southern California,Margaret’s is thebestchoice to re-store all types of couture clothingandaccessories.
Evening Wear & EmbellishedEvening wear, includ-ing, for example, bias cutsatin gowns, are not wellsuited for conventionalrestorationtechniquesandrequire special delicatetreatment. Articles withsequins, beads and appli-qués, such as St. John,require special care. WithGreen Earth, GreenJet,Hydroxyl, Vaportek, andother proprietary cleaningand treatment techniques,FRSTeam by West CovinaCleaners is uniquely po-sitioned to handle suchdelicateitems.
VintageTextiles suffer diminisheddurability with age. Fibersbecome brittle, skins dryout, and dyes becomemore susceptible to colorloss.Oxidation,sunlightexposure,andtemperatureextremescanmakeitevenmorechallenging.However,vintageclothingandtextilesarehighlydesirableastheyprovideawindowtoatimegone past. Restoring andmaintaining items exposedto disaster conditions canmake the difference andresultina“ravingfan.”
UniformsMilitary uniforms, letterman’s jackets, and other cherishedmemorabiliacanbedifficult tocleanandareoftennot in thebest of shape even before the disaster. With generations ofheritageatstake,totallossshouldbethelastresort.
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Restored $42,000 Dress Hand Cleaning Beaded Gown
Civil War Uniform Restoration...PricelessVintage Yellowed
Silk Wedding Gown
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DollsCollectible dolls can be both valuableand sentimental. Porcelain, plastic,delicate construction, and high densitybodiesmake thecleaningandodor re-movaldifficult.FRSTeamhasdevelopedproprietarytreatmentstorestoredollsofall types. On staff is a professional dollmakerwithover20yearsofexperienceto assist with the reconstruction of themostseverelydamageddolls.
BridalAs one of the coun-try’s most respectedand largest weddinggownpreservationists,Margaret’s has beenperforming restorationmiracles on all types ofwedding and christen-ing gowns for decades.FRSTeam has exclusiveaccess to the country’smostexperiencedgownrestorationandpreserva-tionservice.
Fine LinensBattenberg lace tablecloths,cutwork Irish linennapkins,andhem-stitchsheetingallrequireproperlyexperiencedprofessionalcare. Margaret’s full hand finish French Laundry departmentprovidesjustsuchcare.Crochetrepairexpertsareonstaffandavailabletoassistwithalltypesofrestorationneeds.
Hand Made HeirloomsHand made quilts, afghans, crochet items, needlepoint, andknitted Christmas stockings are just a few examples of handmade heirlooms that retain the family heritage. Second onlyto photographs, these items are cherished and of extremesentimental value, even if 100% restoration isn’t possible.Margaret’s hand cleaning and delicate touch is the provensolutiontocareforthesetreasures.
Bridal Gown Restoration
Crochet Repair
60” Diameter Handmade Tablecloth
Couture, collectibles, and specialty care are exclusively provided by . . . . . . . . . . . . . . . . . . . .
www.FRSTeamWC.com626.960.1911
Over 100 Year Old Doll Restored
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advanced technologyPatent Pending technologyTo provide the most responsive, cost effective, and accurate service, FRSTeam by West Covina Cleaners has developed theindustry’s most advanced information system. This patent pending and comprehensive technology suite allows us to provideadvantagesthathaveonlybeendreamedaboutuntilnow.It isnowpossibletoprovide100%photographic inventorieswithanon-linevirtualcloset.Advancedsearchingwithintheclosetenablesanexpediteddeliveryrequestofasingleitemorgroupofitemswithasingleclick,24/7.Andthatisjustthebeginningoftheexclusivefeatureswenowoffer.TakeadvantageofourpatentpendingtechnologyandreadontoexploreevenmorebenefitswhenyouselectFRSTeam.
Real time site Photography servicesWhenFRSTeamarriveson-siteweperformaphotographicsurvey,providinganupfrontandthoroughvisualoftheloss.Youcanstartreceivingphotoswhilewe’restillatthelosssite,makinginitialassessmentsfasterthanever.Fromacomputerorsmartphone,you’llbeabletovisualizetheoverallseverity,originofloss,typesofcontentsinthehome,imagesofitemsbyroom,anddamagetohigh-enditems.Wewillbegladtotakeadditionalnon-textilephotosforyourconveniencewhenrequested.
100% Photographic inventoryTakingadvantageofourautomatedphotographyprocess(theheartofourpatentpendingtechnology),itisnowpossibletodeliver100%photoinventories,includinganoverallphotoofeachitem,supplementalphotographsofhigh-endlabels,anddetailedimagesofdamagecondition.Allphotosareavailableforon-linereview,andintelligentsearchingispartofouron-linevirtualcloset.
on-line virtual closetAcompletevirtualon-lineclosetisautomaticallygeneratedfortheultimateincustomerandadjusterconvenience.Thisabilityisafirstintherestorationindustryandisjustonecomponentofourpatentpendingtechnology.Itisnowpossibleforthehomeownertoseetheentirecontentsofwhatitemshavebeentakenoffsiteforcleaning.Theautomatedsmarttaggingoftheimagesmakesfor easy searching and access. Sortbyroomlocationandgarmenttypetochooseitemsforanexpediteddeliveryrequest. Once submitted online, ourtechnology will tell us where in theplanttolocatetherequesteditemandfacilitatequickdelivery.
Sample On-Line Site Photograph Gallery
Sample On-Line Virtual Closet
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Garment trackingUnlike most garment restoration contractors, FRSTeam by West CovinaCleanerstagseveryarticlewithauniquebarcodetoassurenoordermix-upsandthatallitemsarereturnedtothecustomer.
location segregation DetailArticlesarepackedinthehomeandidentifiedbytheroomtheywereremovedfrom,withadditionallocationdetailinformationsuchasclosetordresser.Uponreturntothehome,itemsaresegregatedbyroomanddetaillocationforeasyandaccurateplacement.Customerconvenienceisalwaysourmajorconsideration.
manifest DeliveryWitheachandeveryitemidentifiedwithauniquebarcode,itisnowpossibletodeliverwithadetailedmanifestandassureeveryitemsisreturnedtothehomeowner.Thedeliveryprocessincludestrackingeachitemintothedeliveryvehicleandreconciliationtothecompleteinventory.Themanifestincludesabriefdescriptionofeachitem,roomlocation,andtheuniqebarcodeIDtomatchupwiththephysicalgarmenttagattachedtoeachitemhanger/bagforreconcilitaionatthehome.
on-site inventory (optional)Theentirephotographicanditemizationsystemwasdesignedwithportabilityinmind.Ifrequired,forcouturehigh-valuerestorationjobs,oranyjobrequiringcompletechain-of-custodyaccountability,acompletedescriptiveinventoryand100%documentation,includingphotographsanddamageassessment,cannowbeperformedonsite.The inventory listanddatadisc, includingallphotographs,areprovidedbeforeremovingitemsfromthehome.Thison-siteinventoryserviceisnotpartofourstandardservice,butavailablewhennecessaryordesired.
full chain-of-custodyWhenanon-siteinventoryisperformed,ouradvancedtechnologhyuniquelyprovidesuswiththeabilitytomaintainanddemonstratefullchain-of-custody,fromsitepickuptodelivery,whichincludesafullyauditabletrailforeachspecificitem.Thisadvancedtrackingcapabilityisanindustryfirst.Whenon-sitedeliveryisnotperformed,anearlycompletechain-of-custodycanstillbeobtained.Wecandemonstratechain-of-custodybeginningwithouron-linephotographicinventorythroughtodelivery.
non-Restorable serviceThenon-restorableserviceprogramatFRSTeambyWestCovinaCleanersis comprehensive, state-of-the-art, and proprietary. Depending on the jobneeds,wehavetheabilitytopreparethetotallosslisteitheronoroff-site.Fullarticledescriptionsanddamagedocumentationareprovidedinaconvenienton-lineformat.Thehomeownercancompletethepurchaseinformationon-line,readyforadjusterreview.Linkstoimagesofthegarmentandgarmentlabel are provided for easy reference. A unique capability of FRSTeam byWestCovinaCleanersisourabilitytocustomizetheformattomatchspecificinsurancespecifications.LetFRSTeambyWestCovinaCleanersassistwithyourtotallossneedsandretypingwillneveragainbenecessary.
Main Label
Sample On-Line Worksheet
Responsive
Weekend PickupsWeekend pickups are regularly performed at FRSTeam by West CovinaCleaners.Expediencyisparticularlyimportantforwaterdamageditemstopreventcolordyebleedandmildewformation.FRSTeamisoneofonlyafewgarmentrestorationcontractorsthatofferaweekendpickupservice.Noadditionalchargeistypicallyincurredforthisimportantconvenience.
Emergency OrdersWith the western United States’ largest restoration production facilityand six-days-a-week production, FRSTeam by West Covina Cleaners isabletodeliversizablerushordersinaslittleas24hourswithguaranteed48-hourdelivery.Evenspecialtygarments suchas leather itemscanbeturnedaroundquicklysincealmostallspecialtyarticlesareprofessionallyprocessedin-house.
72-Hour QuotesFRSTeam’s patent pending software aids in the performance of quickand comprehensive quotes. Photography, itemizing, conditiondocumentation,pricing,andXactimate(forexample)entriesareallassistedbythesoftware.Mostquotesareproducedwithin72hoursand includefulldocumentation,photographs,andanalysisbybothroomandcleaningtype.Seethebillingsection(p.23)ofthisbrochureforfurtherdescription.
FleetFRSTeam’sfleetof19vanslocatedinfourcountiesprovidestheabilitytohandle the largest jobswhile remaining responsive tomultiple calls at atime.Withafull-timemechaniconsite,thefleetisproperlymaintainedandreadytorespondtochallengingsituations.
Communications CenterWe realize how important it is toquickly reach someonewhocaneitherrespondtoaquestionorscheduleavisit.FRSTeamhasacomprehensiveresponsecenterwiththegoalofminimizingyourinquirytime.
On-Time Site VisitsWe’veall experienced the frustrationof lateservicecallsor,evenworse,avendorunabletoprovideaspecifictimewhentheywillarrive.Withourlarge fleet, strategically placedproduction centers, anda responsive callcenter, FRSTeam gladly provides specific arrival schedules and proudlyemphasizescustomerconvenience.
Emergency Service
Responsive Feet
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Responsible
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Proper InsuranceAs thewesternUnitedStates’ largestgarment restorationcontractor,FRSTeam’s insurance coverage is comprehensive. No shortcutsare taken. Each and every article is insured. A 100% itemized andphotographic inventory is recorded. Should a loss ever occur, allinformation is available to assure accurate recovery. As an addedmeasure,fullbackupsofthedataareperformedandstoredoff-site.
Service GuaranteeFRSTeam’sguaranteeissimple.Ifanitemisnotreturnedtoitspre-losscondition,thecleaningchargewillberemovedfromthebill.
Donation SupportTo minimize cleaning costs, and for the convenienceof the customer, donations of those articles deemedunworthy of cleaning by the homeowner are handledcompletelybyFRSTeam.Ataxdeductiblereceiptwillbeprovidedtothehomeownerforanydonationsmadeontheirbehalf.
Sprinklered, Alarmed & Video Monitored FacilitiesFRSTeam’sentireproductionandstoragefacilitiesarealarmed,securitymonitored (including digital video), and sprinklered for completeprotectionofthewardrobeswhileinourpossession.
Background ChecksAllrestorationpersonnel,includingJobCoordinatorsandsupportstaff,havepassedrecentandthoroughbackgoundchecks.
EnvironmentFRSTeambyWestCovinaCleanersisenvironmentallyresponsible.Allsolventsusedareconsidered“green”or“organic,”withthenewestandmost advanced being SOLVONK4. FRSTeam takes its environmentalresponsibility seriously. Recycled materials are utilized wheneverpossible,effortsaremadetoreducepaperwork,andhangerrecyclingisencouraged.Withourstrategicallylocatedfacilities,fuelconsumptionisminimizedtoaidinpollutionreduction.
SYSTEMK4 GREEN JETwww.FRSTeamWC.com
626.960.1911
Service Guarantee
Sprinklered Facilities
Environmentally Responsible
Federal Tax ID---95-416-3143FRSTeam By West Covina Cleaners Phone---626-960-1911537 South Glendora Avenue Fax---626-960-0132West Covina, CA. 91790 [email protected]
-$DATE: 1/6/14 -$
0.25$CUSTOMER NAME: SMITH, JOHN -$
CLAIM NUMBER: 8000123456 0.25$REP/ADJUSTER: STEVE ADJUSTER
INVOICE AMOUNT 4,326.79$
SPECIAL DISCOUNT 10%DISCOUNT AMOUNT 432.68$
AMOUNT DUE 3,894.11$
DisclosureAll restoration work undertaken on a best
effort basis. Textiles are deemed damaged upon entry. Invoice may be subject to prompt
payment, or other financial incentive fromreferring party or company.
Payment Terms:50% Payment due within 5 days of billing directly to FRSTeam. Balance due within 5 days of completion directly to FRSTeam. Please EFT to FRSTeam with FED Tax ID of 20-3573416
Date: 6/6/11Customer: Smith, John
ID/PO Number: 0102901191 FRSTeam By West Covina Cleaners
537 South Glendora AvenueWest Covina, CA. 91790
Thank you for giving FRSTeam the opportunity to be of service on this claim. Enclosed is the invoice for the restoration order. This is a large order, and we would like to point out howFRSTeam is the right choice for handling this family's fabric restoration needs. Our facilities, crews andprocesses are designed to restore soft contents in the most cost effective and efficient manner.
Here are the key elements on this inventory, and our service plan for this customer
Billing OverviewYour Dedicated Job Coordinator is Don CanzoneriTotal Cost $3,640.91Total Number of Items (clean & press, Laundry lbs, Leather, Hours, etc…) 535
Conditions OverviewYour Dedicated Job Coordinator is Don Canzoneri
Odor MediumSoiling Medium
Overall Quality MediumBreakdown
Clean & Press Bedding Laundry Linens Leather/Fur Specialty Textiles Hours Total
191 0 0 17 0 0 18 0 226
Service PlanYour Dedicated Job Coordinator is Don CanzoneriDate Items Picked Up (Additional Items picked up at a later date) 6/3/11Date of Inventory (Completed with additional items) 6/6/11Date Billed 6/6/11Estimated Delivery Date TBDCost SavingsYour Dedicated Job Coordinator is Don CanzoneriEstimated Replacement Value 24,272.73Savings 20,631.82Additional Savings
Expedient Processing of Rush Order Free
We hope our efforts will help to mitigate the costs on this loss and provide your company with a satisfied customer.Should you have any questions please call our office at (626) 960-1911 and we will be happy to assist you.
SincerelyFRSTeam l
On-Line 100% Photo Inventory
Billing/Pricing/satisfaction
www.FRSTeamWC.com • 626.960.1911
EstimatesPleaseseeadescriptionofFRSTeam’scomprehensiveestimatingserviceonpage12.
Accurate BillingFRSTeamguarantees theaccuracyofbilling.Every item is individuallyevaluatedandpricedaccording to industrystandards.Adetailedpriceschedule isprovidedwith thebill thataccumulates thecostby item type, locationwithin thehome,and typeofservicerequired.Ourbillinginformationisthemostthoroughandinformativeintheindustry.Weprideourselvesinhowquicklyandaccuratelyourestimatesandbillingprocessesareperformed.
PricingThebulkofFRSTeam’s restorationwork isprocessed to industrystandardpricingschedules.Alternative pricing schedules can be accommodated as they become available. Our patentpendingsoftwareprovidestheultimateinflexibility.Onlyhigh-valueandspecialtyarticlesrequirenon-standardpricingasdescribedbelow.Automatedpricingassuresaccuracyandisupdatedmonthlytoreflectthemostrecentpricingschedules.
Couture/SpecialtyCoutureandspecialtyitemsareindividuallyevaluated,aspecificremediationplanassignedforeach,andpricedaccordingly.Thelargestcostsavingsassociatedwithaclaimoftenresidesinthesalvageofthesevaluablearticles.
Evenwhenconsideringtheelevatedprocessingexpensesassociatedwithcoutureandhigh-valuearticles,withgarmentreplacementcostsinthe$100’sto$1,000’s,thequestionofcleaningversusreplacingleavesnodoubtastowhatisthepreferredcostsavingapproachforhigh-valuewardrobes.
Forrestorationworkinvolvinghigh-valuetextiles,choosingthemostexperiencedserviceproviderwillresultinthelowestclaimcost.
SatisfactionJust performing excellent work isn’t enough.Satisfying customers begins with properlyhandlingthe initialcallanddoesn’tenduntilwefollow up to assure that the final delivery metor exceeded expectations. FRSTeam by WestCovinaCleaners takesa“bigpicture”approachtowhoourcustomersare.Adjusters,contractors,homeowners,andothervendorsonthejobmustallbepleasedwithourperformanceandresultsforustoconsiderajobwelldone.
Each and every customer is surveyed after thejob has been completed. With a response rategreater than50%,wearepleased toannouncethatoursixmonthrunningaverageis98%goodorexcellentratings.
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XACTIMATE®
QualitySurvey
1. Please rate your satisfaction with FRSTeam’s garment restoration services:
2. If you encountered any problem, was it resolved to your satisfaction?� Yes � No � Did not encounter any problems
3. Would you recommend the services of FRSTeam to a friend if needed?� Yes � No � Did not encounter any problems
4. Please rate your OVERALL satisfaction with FRSTeam’s service:� Extremely Satisfied� Satisfied� Dissatisfied� Extremely Dissatisfied
5. Comments or Feedback:_____________________________________________________________
_____________________________________________________________
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It was a pleasure servicing your garment restoration needs. Thank you for your feedback.
ITEM Excellent Good Fair PoorProfessionalResponsiveFriendly/CourteousHelpfulKnowledgeableReliable/HonestOrganizedQuality
First
Class
Postage
537SouthGlendoraAve.
WestCovina,CA91790
JobCoordinator_______________________________
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_QualitySurvey
1. Please rate your satisfaction with FRSTeam’s garment restoration services:
2. If you encountered any problem, was it resolved to your satisfaction?� Yes � No � Did not encounter any problems
3. Would you recommend the services of FRSTeam to a friend if needed?� Yes � No � Did not encounter any problems
4. Please rate your OVERALL satisfaction with FRSTeam’s service:� Extremely Satisfied� Satisfied� Dissatisfied� Extremely Dissatisfied
5. Comments or Feedback:_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
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It was a pleasure servicing your garment restoration needs. Thank you for your feedback.
ITEM Excellent Good Fair PoorProfessionalResponsiveFriendly/CourteousHelpfulKnowledgeableReliable/HonestOrganizedQuality
First
Class
Postage
537SouthGlendoraAve.
WestCovina,CA91790
JobCoordinator_______________________________
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www.FRSTeamWC.com
626.960.1911
RestoRation Facilities West covina • oxnard/Ventura • san Diego • la Jolla
Serving Los Angeles, Ventura & Orange CountiesProud Member of the Fabric Restoration Service Team
© 2013 Fabricare by Margaret’s LLC
